The hotel was full house, so the staff said we can be more relax because there are no more room to be sell.

I observe and learn the night auditor doing his task by calling other hotels to check how many room were sold.

I have a conversation with the staff asking for advice for my future in tourism sector.

I ended up my SIEP with help cleaning the front desk area and say thank to everyone.

I have to stand at the front desk alone because all the staff and manager is having a meeting for Merdeka day.

I manage to check in one guest and I had make a mistake.

The guest have requested for a kettle to her room, and I forgot to ask the housekeeping to send it.

A few hours later, the guest had call the front desk and ask for the kettle. 

Then, I had say my sorry to her and send the kettle.

I learned to make sure I had write any request from the guest in order to not forget and make mistake again.

I have help the night shift staff to do check in procedure.

I have fall asleep unconsciously and the staff ask me to sleep at the back side of the front desk.

I had a nap for 30 minutes and get back to work.

I learned that it was not easy to work at night shift.

I manage to check in three guest in total with the manager observance.

When I about to make mistake, the manager has helped me.

I write the safety guards book.

I learned that training is very important to make sure that a staff is experienced enough to do her job alone and without observance.

I observe and help the check out and check in procedure.

I take a booking from phone calls and pass it to the staff in charge.

I make a confirmation for the booking.

I observe and help the check out and check in procedure.

I learned how to take booking from booking.com

I manage to check in a guest with the staff observance.

I learned to be careful to make the check in procedure to avoid making mistake with the system.

I observe and learn the check out procedure.

I help the elderly guest to carry their luggage.

I help cleaning the front desk area.

I learn that we should treat guest nicely to give a good impression about our hotel.

I write the safety guard books.

I make a mistake by writing wrong plate number for guest room 2003.

Fortunately, the front desk staff forgive me because she said it was not a major problem.

I learned to make sure that I be more focus after this.

I observe and help check in procedure.

I write the safety guard books.

I learned that I should not just sit and watch people doing their work when I have nothing to do, so I find anything to do to make sure that I don’t waste my time.

Thus, I had give a help to the front desk staff during check in time.

I answer a few phone calls and take the booking information.

Then, I give the information to the staff in charge for them to make and confirm the booking.

I learned that it is very important to take the right information in order to avoid make mistake during booking procedure.

This book is write to ensure that the safety guard can take care of the guest vehicles.

I have observe the front desk staff to do check in procedure.

I learn how to communicate with guest directly and also through phone calls.

I have been introduced to some of the staff at this hotel.

I have read the rules and regulations at this hotel.

I learn that this hotel practice a strict but friendly rules.