You are working at SANRIO company specializing in construction engineering. Your company has just upgraded the working environment a week ago, but now staff realize that some facilities are not working well like the ventilation and lighting in communal areas such as in the canteen and coffee room. 

Write an email (about 200 words) to the Building Management of the company, complaining about the poor working conditions and requesting them to take some immediate actions.

To: Mr. Smith - Building Management of the company

Subject: Poor working conditions complaint

Date: June 9, 2022

Dear, Mr. Smith

I am writing this email to express my disappointment in some of the facilities at your Hilton building , located in Nguyen Xien street, District 9, Thu Duc. We realize that the problem has occured on five days ago, exactly from June 4 to June 9 2022. Our company takes over the office in your building on May 9, 2022 with rent of $1000 per month. 

A week ago, our company just upgraded the working environment. However, my staff realize that some facilities are not performing well like the ventilation and lighting in communal areas such as in the canteen and coffee room. Exactly, the ventilation system is very dusty, sometimes the fan blades do not rotate and the lights keep flashing off and on. This makes them feel that the surrounding space is suffocated and hurts their eyes with the light when eating or drinking during resting time. We have tried to contact the building staff but got no response on June 7,2022.

To resolve the  problem, I would appreciate if you send the staff up to replace some old equipment that cannot be repaired to new equipment and warranty new products with the guarantee not to let this happen again. Enclosed is a rental contract including the benefits of party A and responsibilities of party B, photos of damaged equipment such as ventilation systems, lights, …

I look forward to your reply and a resolution to my problem and will wait until June 10, 2022. Please contact me at the above address or by phone at (364-7243-778).

Your faithfully,

Ally - Manager 

To: Mr. Thomas- Building Management of the company

Subject: Complaining about poor working conditions

Date: June 9, 2022

Dear Mr. Thomas, 

On May 29, 2022, my company had rent your building for $1500 per month at the Gala Building located in Hoang Huu Nam, Quan 9. Complete the tenancy agreement and we move to work at this place on June 3, 2022, the time just only six days but my staff realizes something wrong with the condition.

My company just upgraded the working environment 1 week ago, unfortunately your service is not good because some equipment is not working well such as ventilation, fan blades have a big vibration that makes us unable to use because of noise and the risk of falling. Besides, the lights in the canteen are very bad because it can't provide enough light for us to use, it is always flashing and blinding us. We tried to contact with your company, would not speak to me.

To resolve the problem, we would appreciate if your company to bring staff to take away all the old, damaged equipment and install all new equipment for the building, emphasizing that we do not accept these devices to be repaired. Enclose are the rental agreement, videos, and photos of damaged equipment.

We look forward to receiving your reply and a solution to this problem. We will wait until June 29,2022 before seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone at 0505987380.

Your faithfully,

Amy

Manager - Sanrio’s company

To : JaneCanie@gmail.com

Subject : Poor working conditions

Dear Ms. Canie, 

I represent the employees of Works at engineering and construction company SANRIO who would like to reflect on the facilities in the working environment.

We are told that your department has been working on upgrading the facilities last week specifically on June 5 but so far they are not working as expected, and even worse. The ventilators in the factories were working very badly, it suffocated some workers and had to stop working, worse than in the canteen we were haunted by an indescribable smell from nowhere. Moreover, the lighting system in the canteen and coffee room is not good, it causes a lot of disadvantages, especially the lights in the food processing area.

I ask the management to review and replace all of them because our productivity has decreased by 10% and is continuing to decrease.  If the director asks me, I am afraid I cannot help but tell the truth. I will wait 2 more days to receive the solution from everyone before I present it to the director.

I look forward to your reply and a resolution to my problem. Please contact me at the above address or my phone number at 6582 9202 482.

Sincerely,

Lily Brown

To : Mat Thomas- Building Manager of the company.

Subject: Poor working conditions.

Date: 9June 2022, 8:00am.

Dear Thomas,

On May 17 2022, I had been renting your company upgate the working environment with 3000$ in ABC tower, Man Thien street, Hochiminh City. And now on June 1 2022. We started working here a week ago. 

Unfortunately, we have been working here a week ago and we realise the building has a problem. Firstly, the conditions are not working as well as. In the morning, when we came to the company, we opened the conditions so early, but this did not work. The air in the office was so hot that we could not work in this case. The job had stopped and we should open the window for freshness in the office. So our company did not affect working as well as possible. I am unhappy about this problem. Second, the light bulbs in the office are not good lighting. There are some lights that are not working and some lights are clap up. Therefore, the performance of employees had reduced in the items of issues.

To be solved, I have some options from you. Firstly, I think your company should come to my company to fix all the problems. Second, your company will refund a half of the fee I have paid to your service. And I will rent a new company to fix it. 

I am looking forward to your reply email and resolving the problem and will wait one 20 June. I hope your company will reply as soon as possible. Please contact me at both the address or phone number (0915209767)

Sincerely,

Alice 

Manager of SERIO company

To: markjoin@gmail.com

Subject:  POOR WORKING CONDITION COMPLAINT

 Date: June 9, 2022

Dear Mr Join,

On June 1, 2022, our company improved the addition and raised it to a higher standard of replacement at  the high -tech park in District 9, Thu Duc city . But I regret to inform you of the following reason: several  facilities have not performed well. For example the provision of fresh air to a building (canteen and coffee room) has some problems. Beside that, the equipment in the workplace for producing light was inactive. Those things make most of the staff work ineffective. Damaged ventilation makes the working environment very hot and uncomfortable.

To resolve the problem, the company should fix all problems. Specifically, discuss with the installer. Because the device is newly purchased, they will warranty for us and what employees come to repair them.

I look forward to your reply and a resolution to my problem. I will wait until 15 June. If you would like any further information, please don’t hesitate to contact me by phone 1234567.

Sincerely,

Morgan Wilson - Building Management

To: harry_albert@gmail.com - Building Management of the company

Subject: Complaint about poor working conditions

Date: June 9, 2022

Dear Mr. Albert,

On June 1st, 2022 I bought some facilities at your company to upgrade our working environment, specifically, there are below infrastructures that are not working well as we expected, the ventilation and lighting in communal areas such as in the canteen and coffee room), we bought it from one branch store of your company at Le Van Viet Street, District 9, Thu Duc city. I paid 450,000$ for all of the facilities on my credit card and this one is delivered to our company on June 2nd, 2022.

Unfortunately, after only 7 days with your company’s facilities, we realize that your products have not performed well because the ventilation and lighting are defective. I feel disappointed because the ventilation system made a loud noise and which affects on working and sleeping standard of our employees. Moreover, lighting systems had to blink which made us feel very uncomfortable and tired of our eyes. And we have not used 2 systems in a way that would cause and damage, I had a call with your customer service department on June 7th, 2022 but the store manager, Nick, would not speak to me.

To resolve this issue, I would appreciate if your company pick up these defective infrastructures, and refund the 450,000$ I paid. Enclosed are copies of my records, including my receipt, delivery invoice, and photos of the damaged facilities.

I am looking forward to your reply and a resolution to my problem until June 13, 2022 before seeking help from a consumer protection agency. Please contact me at the above address or by phone number at 012-345-678.

Sincerely,

Annie Victoria

To: Lisa - Customer Service Manager of Electronics World

Subject: Complaining about the computers are bought last week

Dear Ms.Lisa,

On June 1st, 2022, Our company bought 20 desktop computers with the model number 7979 at the price is $2000 per one at Electronics World, 21 Le Van Viet Street, District 9, Ho Chi Minh city.

Unfortunately, your products have not performed well because they are not functioning properly, and the battery life is not as good as the advertisement at the first use. It only 2 hours per charged compare to 8 hours per charged on the advertisement that is a big inconvenience to us because it not portability for us to work outside . The keyboard is too hard to type, it not comfortable to type and waste time.

To resolve the problem, I  would appreciate if your company would pick up those desktop computers, for free, and refund the $10000 I paid or exchange it for a new one. Enclosed are the receipt and the guarantees that your store committed about the product quality with our company concerning this purchase.

I look forward to your reply and a resolution to my problem. I will wait until June 30th 2022 before seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone at 113.

Sincerly,

Owen

To: mrP@gmail.com (Building Management of the company)

Subject: Poor working condition complaint

Date: June 9, 2022

 

Dear Mr. P,

 

On June 1, 2022, our company just upgrade the facilities of the company to improve the working environment has an address at 702 Ha Noi Highway, Hiep Phu Ward, Thu Duc city.

 

Unfortunately, the facilities are not working well, our staffs they see that the ventilation not provide enough the fresh air that make people feel suffocating, the air conditioners are too weak to cool the rooms, causing hot conditions. Also the weak lighting system, not enough light to work effectively, lack of light in areas such as canteens, corridors between zones causing discomfort when working and resting for staffs.

 

To resolve the problem, we would appreciate a solution that you will rework the ventilation system, re-clean the air conditioners, install more fans to blow in clean air, and if possible, install an additional air filtration system for a flow of fresh air. About the lighting system, install more lights in dimly lit areas, halls, and corridors between zones.

 

We look forward to your reply and a resolution to our problem, we will wait until June 20, 2022. If you want to discuss about the problem, please contact me at the above address by phone at 090979345.

 

Best regards,

Mr. K 

Manager of SANRIO company

 

ThuyVan -  Manager of SANRIO company

To: BuildingManagement@gmail.com

Mr.Leo - Building Management of the company

Subject: Complaint about the Poor working conditions

Date: June 9, 2022.

Dear Mr. Leo,

I am writing this letter to express my dismay about some facilities at your Golda building, located at 25/3b Thu Duc City. On June 2, 2022, my company upgraded some facilities, namely ventilation and lighting systems for the working environment. We paid your company $1600 to get it done at the canteen, coffee shop.

Unfortunately, your product has not performed well due to some issues that made me unsatisfied. The first is the ventilation system in the canteen area. Even though we followed the manual provided by the company, we still had technical problems. Every time we use it for a while, it turns off. In addition, sometimes the ventilator emits a strange, very rotten smell that makes it impossible for us to eat and drink in the canteen. That is very inconvenient. Second, in the coffee room area, we have installed ventilation and lighting systems. Just like the canteen area, the ventilation system here is bad, and the lighting system is also problematic. We installed a total of 20 bulbs, but only 18 lights up, the other 2 are always blinking. In addition, right at the door, there was an electric wire sticking out. That made us very confused because it could shock us at any time.

To address this problem, our company would appreciate it if your company would send someone down to repair all the faulty facilities we have installed without charging a repair fee. Enclosed are copies of my records, including my receipt, delivery invoice, and  1-year product warranty.

I look forward to your reply and resolution to our company's problem and will wait until June 11, 2022. If not, we are forced to seek help from a consumer protection agency or better store. Please contact me at the address: Vantt12@gmail.com or by phone: 0987654321.

Sincerely,

Thuy Van - Manager of SANRIO company

 

 

To solve the problem, I would appreciate it if the company could upgrade the ventilation system to a greater capacity and use soundproof boxes with solid construction to prevent sound propagation, input and output. It is necessary to install vibration-reducing bearings to avoid strong vibrations causing loud noises. As for the lighting system in the coffee room, I suggest that the company send someone to repair or replace the problematic light bulbs.

I look forward to your reply and a resolution to my problem,I will wait until June 20, 2022. If you want to discuss the problem, please contact me at the above address by phone at 0855754854.

Sincerely,
Emma.

To :Jackson@gmail.com

Subject : Poor working conditions complaint.

Dear Mr. Jackson , 

On June 1, 2022,I am writing this email to express my disappointment about some of the poor facilities and working conditions at the SANRIO company specialising in construction mechanics.

As far as I know, the company just upgraded its facilities a week ago, but I regret to announce that some facilities are not working well. For example, the ventilation system in the canteen is very weak, unable to filter out the smell of food and dust, which makes the canteen always smell very unpleasant and hot. In addition, the lighting system at the workplace is not bright enough, sometimes the lights are blinking continuously. These things make me very uncomfortable leading to low productivity.

To solve the problem, I hope that the Building Management Board of the company will check, repair and replace some new equipment to improve the working environment. Specifically, the company hires employees to clean and upgrade the ventilation system. As for the lighting system, the company should add more lights in common areas and when the working area is poorly lit.

I look forward to your reply and solution to my problem, we will wait until June 20, 2022. If you would like to discuss the issue, please contact me at the above address on the phone number. phone 0758646537.

Your faithfully,

Iris

To: Mr.John - Building Management of the company (John12@gmail.com) 

Subject: COMPLAINT ABOUT WORKING CONDITION

Date: June 9th, 2022

Dear Mr.John,

On June 2, 2022, SANRIO Company in our Thu Duc City Hi-Tech Park upgraded the working environment with the amount of $ 1200.

Unfortunately, this upgrade didn't work out as well as it should. I and the staff were very disappointed because we noticed that some facilities were not working well such as ventilation and lighting in common areas such as canteen, coffee room. The light is flickering and I find it quite dark, an can affect people's eyes. As for the ventilation system that does not work well, the air in the room is very hot, stuffy and dust cannot be sucked out, making people feel uncomfortable, especially when the canteen and coffee room are places for everyone to rest.

To resolve the issue, I would appreciate it if the Building Management team worked with the repairer for our company, telling them about these issues so they could fix it. Or we should claim compensation and go choose another repair company and make sure this doesn't happen again.

I look forward to your reply and solution to my problem and will wait until June 12, 2022 before seeking help from the company's Operations Department. Please contact me at the address above or by phone (26785685).

Sincerely, 

Dinh Thi Phuong Nhi - Manager of SANRIO Company

To: ankhang@gmail.com – Building Manager

Subject: Poor working condition

Date: June 9, 2022

 

Dear Mr. Khang, 

On 1^st June, my company, SANRIO just signed an office lease contract with your building at Le Loi street for nearly 3000 USD for a month.

Unfortunately, its have been a week since we upgraded the working environment, and now my staff realize some facilities are not working well like the ventilation and lighting in communal areas such as in the canteen and coffee room. The lights are constantly flickering very uncomfortable, the light brightness is not enough for the office environment. The ventilation system is especially problematic, a bowl of rice in the cafeteria can smell like a whole day. Our staff always feel stuffy and lack of oxygen in the cafeteria. I tried to contact the building's hotline but to no avail.

For the solution, I would be really grateful if the building quickly sent someone to replace the lighting system and fix the ventilation system. And discount office rent for us, or there may be preferential policies on electricity and water prices. Because of such a working environment, we really did a lot of damage. 

I will wait until June 12, 2022 for you to solve the problem. After that if our working environment still bad, I will end the contract and you must return the deposit. Please contact me at the above address or by phone at (+84 123 456 789)
 Sincerely,

Nam Hoang

MANAGER of SANRIO

 

To: Building Management

Subject: Issues regarding recent working environment upgrade.

To whom it may concern,

We are writing to discuss with you about the conditions of our recently upgraded working environment. Our company has just upgraded our working conditions a week prior, June 1st to be exact, however it has certain issues.

Quite unfortunately, our staff members notice some problems with the ventilation. It makes noises that we think it shouldn’t make, and more than once it does not function at all. Secondly, lighting isn’t working properly in certain areas such as the canteen and the conference room. Occasionally the lights flicker and it took a well 2 seconds to turn on at the beginning of the day. Finally, certain rooms have poor sound proof quality, despite our company having ordered it to be completely sound proven. Issues above have caused distractions, privacy issues, poor morale and most importantly health hazards to our staff members. 

To settle the problem, our company demands a repair to the facilities of our working environment free of charge. As a compensation to the damage from the poor conditions, our company requests that the Building soundproof the floor and the ceiling for maximum privacy, as well as an assurance that these problems would not resurface. 

Our company expects your reply before June 10th before seeking another building for our office and terminating the contract between our company and the Building. Please contact us at 9-876-543. 

Best regards,

Daniel

SANRIO Construction and Engineering Company.

To: mRob@gmail.com - Building Management of the company

Subject: Complain about environment working conditions

Dear, Mr Rob 

 

On June 2, 2022, my company used the service of upgrading the working environment at 521 Nguyen Tri Phuong Street, Thu Duc City. In particular, it is required to upgrade tables and chairs, walls, floors, ventilation and lighting systems in offices, canteens, coffee rooms and corridors. My company paid $8,500 for that.

Unfortunately, on June 9, 2022 we started working again and feel unsatisfied with the service from your company. Because, a week ago we paid to upgrade the work environment system, but now some facilities are not working well such as ventilation and lighting in common areas like canteen, coffee room. There were a few lights in the coffee room that were broken, not bright enough when we just turned it on. The ventilation system has many redundant wires that are unsightly and dangerous in the canteen area.

To solve this problem, we hope the company will send employees to replace the light bulbs, and tidy up the wiring in the ventilation system. And promise this situation is perfected and does not happen again. Attached is the transaction contract for the upgrade and the invoice for the cost.

 We look forward to your reply from the company to resolve this issue. We will wait for an answer and resolution until June 12, 2022. Please contact us by email or by phone [345-2334-322]

Sincerely,

Malyn 

Manager of SANRIO company

To: jolinmorge@sanrio.com - Building Management of the company

Subject: The poor working conditions complaint.

Date: June 9, 2022

 

Dear Ms.Morge,

 

I am writing this email to express the displeasure of all employees about some problems in the Sanrio company's building at facility 234A Nguyen Duy Trinh Street, Thu Duc City. One week ago, our company requested to upgrade and completely change some equipment in the building. The total cost we paid you was $1,500 via credit.

 

However, in recent days, our employees have realized many problems from equipment such as ventilation systems not working, lighting in common areas such as canteen and coffee room flickering, even some broken devices. All this makes us feel very uncomfortable when employees want to eat at the canteen, the lights are too dark and because the ventilation equipment is not working, the smell of food in the air is very strong, causing discomfort.

 

To resolve the problem, I would appreciate it if you send professional staff from your department to check and repair all equipment and systems that are not working well, for free, in this week. Enclosed are copies of our records, including our bill, photos and videos of some broken devices.

 

I look forward to your reply and a resolution to our problem. Please contact me at the above address or by phone at (111-487-734).

 

Best Regards,

Hoang Hoa - Manager of Equipment Management Department

To: Miss Theria - Building Management of Sanrio Company 

Subject : Complaining about poor working conditions of some equipments 

Date: June 9th,2022

Dear Ms Theria , 

My name is Catie Nguyen whose supervisor of Sanrio Company , my company placed an order from your company (Total order value  is 50,000 $ ) , namely ventilation and the lightning in order to upgrade the working environment  . 

Unfortunately , when my team check the quality of these equipment we noticed that the ventilation and lightning are not working well . The lighting system shows signs of fire and this affects the safety  of all employees . Turning to the second point , the ventilation is actually a huge problem ,it can't get rid of the odors in the canteen and it can't circulate the air in the buildings . The errors that I mentioned above tremendously affect the operation of the company 

To resolve the problem , I recommend some option for your company , the first option is that you have to recollect these equipment that I have ordered and fix perfectly for it , we will check it carefully before the products is operated . The second option is that yyou must return 100% of the equipment cost to our company if you cannot solve these problem and we will terminate the contract in the future

We look forward to your reply from your company to resolve this issue . Our company expects your reply as soon as possible .  If you need more ìnormation related to this issue , please contact me via : 0984819340 ( Ms . Catie ) 

Best regards , 

Catie Nguyen 

To: CrisDang@gmail.com - Building Management of the company. 

Subject: Poor working conditions.

Date: June 9, 2022.

Dear Cris,

On June 2, 2022, Our company upgraded the working environment. My company bought 10 expensive ventilation and 5 lightings the model number #1221 price total $1500 at Do Xuan Hop Street, District 9, Ho Chi Minh City. 

Unfortunately, today staff realizes that 9 ventilation and 3 lightings are not working properly in communal areas such as in the canteen and coffee room. The ventilation system works very weakly and sometimes does not work, the mounting system is also unstable. Meanwhile, the light is also very weak and the color is different from what our company requires. I am very disappointed when using your company's service.

To resolve the problem, I would appreciate it if your company would pick up all the ventilation and lighting and refund $1500. Enclosed are copies of my records, serial numbers, photos of the products, and any other documents. 

I look forward to your reply and a resolution to my problems, My company will wait until June 14, 2022, before seeking help from a consumer protection agency or other assistance or other assistance. Please contact me at the above address or by phone at 0235987541

Sincerely,

Taylor

On June 1, 2022, my Department bought some expensive desktop computers from Electronic World and we received them on June 2.

Unfortunately, after checking your products have not performed well because these computers cannot download basic office software, and run very slowly. Although we use in right ways. We could not complete the jobs or projects, we found that your products had many problems.

To resolve issues, I appropriate it if your store picks up all devices and exchanges new products with no fee, because these products are still within the warranty and return period. Enclosed are copied includes receipt, warranties, contract, model and number.

I am looking forward to reply and solve the problem from your store before June 10,2022. Please contact me in this address or phone number 0355987654.

Sincerely, 

Uyen Do, Manager Department of Lotus 

To: Alice- Manager of SANRIO company

Subject: Respond to the complaint at the problem office.

Date 11 June 2022

Dear Alice,

Thank you for the recent feedback on the ABC tower where my company repaired office for your company. It has been brought to our attention that after your stay you registered a complaint stating that you were dissatisfied with the service you received. We were sorry to hear about your experience with air conditioning and clap up lights bulks and we have carried on an investigation to find out how we fell short this time.

 I am really sorry about the accident. Firstly, when we repaired your company my team had one person missing. Due to some personal problem, one of the team members had to quit because the job was not done as well as expected. Second, when my company fixed your company, I had a long business relationship with a new partner. So in this situation I could not go to your company to attack the process of work.

On behalf of my company, I would like to offer our sincerest apologies for  the inconvenience that those problems had caused to you. In order that you can experience better service, I would like to offer some options about fixing your company. Now I will send my team to come and fix all the problems and about the light bulks. I will refund the money you paid for these light bulbs. 

I hope that you will be pleased with the solution to my offer in this problem. I am looking forward to seeing you soon.

Sincerely,

Mat Thomas

The building manager of the company.

To:markjoin@gmail.com

 

Dear Mr Join,

Thank you for the recent feedback on FPT sorfware company. It has been brought to our attention that you have a lamentations that you were dissatisfied with several  facilities have not performed well. For example the provision of fresh air to a building (canteen and coffee room) has some problems. Beside
that, the equipment in the workplace for producing light was inactive. We were sorry to hear about your terrible experience and we have carried on an investigation to find out how we fell short this time.

Before delivering the device to you, we checked the operation status of the devices. everything's fine. But there are some information delivered and installed informing us that there are a few incidents. An employee dropped the package while the porter.

On behalf of SEO furniture company, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. In order that you can experience better service, I would like let the staff come to replace the devices that do not work well.

We hope that you will ignore and be satisfied with this solution.

Yours sincerely,

Morgan Wilson – manger of SEO furniture company
Phone: 012345678

To: Isabellasmith@gmail.com - the Manager of SANRIO company

Subject:  Working conditions complaint

Date: June 12, 2022

Dear Mrs Smith,

 Thank you for your email feedback about our products. It has been brought to our attention after your complant stating that you were dissatisfied with the service you had received. We were sorry to hear about your purchaisng experience with our company. We have received the evidence including the photos, videos and the document related to the purchase. 

In general, through the videos and photos you sent us, we claim that the lights are blinking off because the starter is loose or the power grid is overloaded so that the light bulbs are not bright. About the ventilator we can not check through the photos. Next morning, two engineers will come to your company to check all the facilities that we have installed and fix the lights as well as the ventilator. 

On behalf of the company, I sincerely apologize for the not good experience and make your company’s productivity go down. I will send you the detailed report after checking tomorrow about all the products and apply for product exchange if the product is defective due to the manufacturer.

If you have any questions, please feel free to contact me at this address or at number 0332456879.

Sincerely,

Edward Cullen

The Building Management of the company

We have received your document including receipt, warranties, contract, model and number. I sent some computer engineers to your company to check all computers that you bought on June 1,2022.

After checking 20 computers, there are 12 computers that can not be used effectively. We were very sorry that you had a bad experience. We had a meeting with employees who packed and delivered products to your company, and we recognized that sellers forgot to check and put some safety stamps on the computers. 

We would like to get back all the products sold to your company and send new products quickly. Moreover, we will send you some new computer mmicewhich will be useful for office jobs and a $200 discount voucher in for the next shopping in our stores.

Finally, My department and our staff apologize for the inconvenience that has been caused to you. And thank you for your feedback, we will correct our mistakes and develop even better, to serve our customers in the best way.

Your sincerely,
Thomas
Thomas Max
Customer Services Managers, Electronic World.

To : LilyBrown@gmail.com

Subject :  Poor working conditions

Dear Ms. Brown,

I am Jane Canie Building Manager of SANRIO. I appreciate your feedback on the company's new facility and also apologise for the bad experience it gave you.

As you all know, we are in the process of upgrading the entire company's facilities and although the work has been completed in your work area, we are still in progress in other areas. Regarding the lighting system of our company, because we support the environmental protection program, 2 years ago, we gave a few working areas to share the same line and circuit, which explains why the lights in your place are not good because we are doing repairs in the area sharing the line with you. As for the workers' asphyxiation, I will actively review and contact the factory to see if the waste has leaked and will give everyone a clear explanation. 

Because of the bad experience for everyone, we will take full responsibility for the drop in productivity within the past 1 week when asked by the CEO. And today I will send someone down to review all the devices.

I hope the information I provide is useful to you

Sincerely,

Jane Canie

To: Amy - Manager of Sanrio company

Subject: Response complaining about poor working conditions

Date: June 10, 2022

Dear Ms. Amy,

Thank you for the recent feedback on your working condition with Gala Building. It has been brought to our attention that after your working condition and your company registered a complaint stating that you were dissatisfied with the service you hat received. We were sorry to hear about your experience at our building and we have carried on an investigation to find out how we fell this time.

We are still fixing the damaged equipment services of the buildings. Because of the Covid-19 epidemic, the buildings were returned to the tenants, and had to be closed for a year, and equipment such as lights and ventilation systems were dusted and could not be used. We believe that you have provided the correct damage to the equipment in the building

We are very sorry that on the day you sent your email, our company had some problems with staff shortage, leading to lose your mail. The company has already recruited new employees and I think they will come to inspect your building tomorrow.

On behalf of Gala Building, we would like to offer your sincerest for the inconvenience that these problems have caused you. We'll reduce your rent for the next 2 months from $1,500 to $1000, and we'll also replace all your old appliances with new ones for free. We'll also include a rental discount contract, appliance bill, and discount vouchers when you visit our newly built guest house.

We hope you will be satisfied with the above solution and continue to accompany our company. We look forward to receiving your email soon.

Your faithfully,

Thomas

Manager of Building company 

To:  Ally - Manager of SANRIO company

Subject: Respond complaint email

Date: June 11, 2022

Dear, Ms.Ally

Thank you for your letter which alerted us to the problem that you have been having with the Hilton building, which is located at District 9, Thu Duc. It has been brought to our attention that during your stay you registered the complaint stating that you were dissatisfied with the quality of facilities.  We have to apologize for what you faced in the past days. As a result of the investigation, we found some issues in the manufacturing process and we are so sorry about that.

This problem occurs probably because before you rent, those devices have been left for a long time and are not used, so some parts of the bulbs may be old or damaged. This has resulted in lights flashing out constantly, making your employees feel uncomfortable. For the same reason, the ventilation systems do not work well, are dusty and the blades are damaged. We are very sorry for everyone's bad experience.

On behalf of Hilton hotels, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. In order that you can experience better service, I would like to send staff to check again and change all the damaged devices to new devices. To ensure your interests, we will repair without fees, ensure that the new equipment is replaced with high quality products. Moreover, every month there will be a technical staff to check the quality of the equipment and detect errors in time.

We hope that you will take advantage of our offer and stay with us again. We look forward to seeing you soon,

Best regard, 

Smith Addison

Building Management 

To: annie_victoria@gmail.com - Construction engineering at SANRIO company

Subject: Reply about poor working conditions complaint

Date: June 12, 2022

Dear Ms. Victoria,

Thank you for the recent feedback on your products. It has been brought to our attention that after your experience when using our products, you registered a complaint stating that you were dissatisfied with the service you had received. We were sorry to hear about your experience at our company and we have carried on an investigation to find out how we fell short this time. We have received the evidence consists of your receipt, delivery invoice, and photos of the damaged facilities.

About the problem of our company, based on the evidence we have sent, we claim that your company’s using lots of electrical with large capacity (for e.g: microwave oven, coffee maker, etc) and for that reason electrical system is overloaded, which made the light is blinking. In terms of ventilation system, through this evidence you sent we, we can not conclude what the error is, and tomorrow I will deliver our technical departments come to your company to check this product.

On behalf of my company, I would like to offer our sincere apologies for the inconvenient that those problems have caused you. In order that you can experience better service. I would like to give you a conclusion after our employees come to your company for checking 2 devices, and our company will repay 30% total of your receipt, specifically is 135,000$ for my bad services.

We hope that you will take advantage of our offer and continue to cooperate with our company again. We are looking forward to seeing you soon.

Sincerely,

Harry Albert

To: Lennguyenkimsa 02@gmail.com

 Subject: Responding to complaints from the problem office.

Date: June 10, 2022

Dear Mr Davis ,

Thank you for your feedback about Tower B where we have just received office repair for your company. We noticed that after your stay, you filed a complaint stating that you were not satisfied with the service you received. We're sorry to hear about your company's experience with the canteen ventilation and coffee room lighting. We conducted a preliminary inspection to find out what the problem was. What's wrong with the ventilation system and the lighting system this time?

 Regarding the company's problem, due to the large number of customers, our company does not have enough human resources, so we only send 2 employees to install ventilation and lighting systems for your company. Due to insufficient human resources, our staff did not carefully check the system after installation, causing annoying noise in the ventilation system. And because those devices have been left unused for a long time before you rent them, some parts of the bulbs may be old or damaged. This leads to constant flashing, which makes your employees uncomfortable.

On behalf of my company, I would like to offer my sincerest apologies for the inconvenience these problems have caused you. In order for you to have a better service experience, I would like to make some recommendations for system repair for your company. Now I will send my team to fix all the problems that the system has. At the same time, we will refund the money you paid for our company's services in lieu of our company's sincere apology.

We hope your company can forgive our mistakes and hope we can cooperate with each other next time. Hope you will be satisfied with the solution of our offer in this matter. I look forward to hearing from you. Please contact my email if you are not satisfied with the offer we made .

Sincerely,

Kim sa

The building management of the company

Mr.Leo - Building Management of the company

ThuyVan -  Manager of SANRIO company

To:  Vantt12@gmail.com 

ThuyVan -  Manager of SANRIO company

Subject: Response complaint about the Poor working conditions

Date: June 10, 2022.

Dear Mrs Van, 

I am Mr. Leo - Building Management of the company. Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.

I am very sorry to hear of your recent disappointment at your Golda building, located at 25/3b Thu Duc City. We assure you that customer satisfaction is our top priority. We look forward to hearing from your company to repair and fix the problem of the ventilation and lighting system that our company installed for SANRIO on June 2, 2022. After receiving invoices and receipts for defective products, our company will send employees to check and confirm again.

On behalf of the company I once again sincerely apologize to your company for the technical problem of the product. In order to have a better service experience, our company offers the following solutions to overcome. We will send staff to the company to check the product first, if there is damage as your company complains, our company will repair it or replace the product for you. In addition, we will give you a 15% discount coupon for your next purchase from our company.

We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future via email: BuildingManagement@gmail.com 

Sincerely,

Mr.Leo 

Building Management of the company

To: mrK@gmail.com (Manager of SANRIO company)

Subject: Reply complaint about poor working condition

Date: June 12, 2022

 

Dear Mr. K,

 

Thank you for the recent feedback on June 9, 2022. It has been brought to our attention that after your stay you registered a complaint stating that you were dissatisfied with the service you had received. We were sorry to hear about your experience the facilities of the working place address at 702 Ha Noi Highway, Hiep Phu Ward, Thu Duc city and we have carried on an investigation to find out how we fell short this time.

 

About this problem, we found that our engineer miscalculated causing the lack of ventilation equipment, the lack of light taking place affecting the health and morale of your company. That engineer is being retrained by us and he will support the cost of installing equipment for your company.

 

On behalf of our company, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. In order that you can experience better service, I would like to install more the ventilation equipment, clean the air, install more lights in the areas that your company requires.

 

Finally, we sincerely apologize for the above problem, we will always strive to be better every day, hope that our company can still cooperate with each other in the future.

 

We look forward to your reply about resolution to our company. If you have any problem, please contact me at the above address by phone at 090985983.

 

 

Best regards,

Mr. P

Building Management of the company

To: Nguyen Trong Bang at The Equipment Management Department, Lotus Group.

Subject: Response regarding recent issues of the building’s infrastructure.

Dear Mr. Nguyen,

We greatly appreciate that you and your company have chosen our building as your building of choice for the office, and we further thank you for your feedback regarding the issues that have been occurring in the building. We were very sorry to hear that you have experienced poor quality while working at our building and as soon as we acknowledge the issues, we have organised a deep research to find out the root cause of recent issues.

Regarding the ventilation issues, it has occurred to us that during its installation, workers have recklessly mis-installed several bolts which causes the noises that it has been making, while also causing some debris to get caught in the vent. About the lighting problems, we have realised that the power plant which has been powering our building has run into certain issues which may have caused the lighting to function incorrectly. 

For the sound proofing quality, we realised that our workers have installed the wrong type of material which gives out poorer sound proofing quality than our originally intended material. During the next weekend we will have our technician install the better quality sound proofing material for your office, as well as repair the ventilation system, while working with the power company to resolve the power issues.

We sincerely apologise for your inconvenience and poor experience that you have endured during the time working with us. As a compensation for inconveniences, on behalf of our building, we would like to offer you a 30% discount on the monthly fees for the next two months, as well as extend our warranty period an extra 6 months. 

We sincerely hope that you would accept our offer as an apology. We humbly look forward to working with you in the long term future.  

 

Best wishes,

Roger

Building Management

Subject: Apology letter for giving customer wrong medicine.

Dear Sir/ Madam, 

I am Alice, the head of the service department of Eden Hill branch. I had received the email you registered a complaint about our staff receiving a wrong prescription. My company apologises to your family about => (apologize for) the mistake. 

I am really => informal sorry about the accident. (1) Firstly, the pharmacy in Eden Hill branch now they did not have enough people who could take the prescription for the patient. (2) Because my company is opening a new store, the staff in the pharmacy will move to the new store working there in a few days.  (3) Because in a new store we lack experienced staff, so some staff moved in the last few days, they could train new staff and they will come back here.
(Đổi lại: 2-1-3, dùng liên từ khác tránh lặp "Because")

Additionally, our staff made the mistake of not locking carefully at the prescription to prescribe the correct medication so that caused => so that + câu this misunderstanding. This is a part of our company's mistake. 

To solve the problem, I would like to sincerely recommend that  we recruit new employees to solve this problem.=> này tự cty biết ko nên nói cho khách, nói là the transition is now completed and we will retrain the staff carefully. We would like to deliver the correct medicine to you free of charge. And we will train the new staff to avoid issue one again.

 One => Once again, our company apologises to your family about this problem. I hope you are pleased with the solutions I offer.

Sincerely, 

Alice=> ghi rõ First name Last Name,  Department of service pharmacy Eden Hill Brauch.=> brand

To: Mr. Roger Bringham => EMAIL ADDRESSES

Subject: Response to recent issues at Eden Hill pharmaceutical.

Dear Mr.Bringham,

First and foremost I would like to personally thank you for choosing us as your pharmaceutical of choice. We are delighted to provide you with our service and products and we are greatly regretful from recent events that have happened to you at our pharmaceutical.

In light of recent events, we have looked into the issues and can confirm that our branch store has a shortage of pharmacists to properly provide you as well as other customers with our service. It occurred to us that the other pharmacist has reported to be ill on that particular day, and has informed us in advance. During the recent pandemic, our branches of pharmaceuticals have experienced multiple shortages of human power, and this can occasionally lead to improper service at our pharmacy. => AVOID REPETITION AND SHORTEN YOUR EXPRESSION (CAUSE-EFFECT)

Regardless of the cause, we have been making precautions in making sure that this would never happen again and this would be a one time issue, as we can assure that the next time you pay us a visit we would not only serve you without issues, but can provide you with an even better service. => FIX YOUR PROBLEMS AND SHOW HOW YOU MAKE THEM LOYAL TO YOU AGAIN

On behalf of our pharmaceutical as well as our company, I wholeheartedly hope that you would accept our apology, as we humbly look forward to serving you in the future.

Yours faithfully,

Store Manager of Dr.Pharmacy, Eden Hill branch.

To : RogerBingham@gmail.com

Subject : Medical problem

Dear Mr. Bingham,

I am Ryan Gradziguez, the branch manager of Eden Hill in this region. I am thankful that you contacted me about the scenario described above, and I genuinely apologise for letting you have a negative experience here.

I inquired of my subordinates as to why there was only one pharmacist at the counter on that particular day, rather than the two that were mandated. However, we hope you understand that that day is a special day for couples, and the accident rate is high. Despite our best efforts, a pharmacist was expected to migrate to a patient's house since they were unable to arrive for some reason.

We'll give greater attention to workforce distribution, especially around significant holidays, thus we don't make the same mistakes again. Regarding Ms. Elaine Bingham's prescription, we would like to express our sincere apologies to her, and I will have the following next three prescriptions sent to your door.

I hope the information I offer is helpful; if you have any questions, please don't hesitate to contact me.

Sincerely

Ryan Gradziguez

Eden Hill Management, 23D Pace Street, District 1, Texas

Contact number: 984-9914-482482

To: Roger Bingham - Customer of Eden Hill 

Subject: Response the complain to customer used service

Dear, Mr Roger Bingham 

Thank you for the recent feedback about our company's services, specifically at the Eden Hill branch. We received feedback that you were dissatisfied with the service you received on Saturday, January 14. We are sorry to hear about your experience with our service and we will conduct an examination and give you a specific answer soon.

 

We always try to serve our customers the best way possible, and always update the variety of drugs to suit everyone's requirements. And among them, there are prescriptions for Kendomol 10 x 50g and Kendomol 500g. Our medicine cabinet is well organised and categorised, but unfortunately a few prescriptions have been misplaced. And that has affected you when you come to buy medicine.

On January 14, pharmacist Maly who was on duty at the pharmacy fell ill and had to rest at home, unable to go to the store to work. Therefore, when you go to the pharmacy, you only see a pharmacist on duty there. We'll take note and the next time you go to the pharmacy it won't happen.

On behalf of Eden Hill, I sincerely apologise for the inconvenience you received while using our services. In order for you to use the service in the best way, we will pay for your prescription and give you a 20% discount voucher for your next use.

We hope you will take advantage of the offer and stay with us. Hope to serve you next time.

Your sincerely,

Emlyn

The manager of Eden Hill

To: samsmith7124@gmail.com

Subject: Respond complaints email about confuse in prescriptions

Date: January 15, 2022

Dear, Mr. Sam

Thank you for your letter which alerted us to the problem that you have been having with the Eden Hill branch on Saturday 1 4 January at District 9, Thu Duc. It has been brought to our attention that after you collect a prescription from the pharmacy, you registered a complaint stating that you were dissatisfied with the service you had received. We have to apologize for what you faced in the past days and  we have carried on an investigation to find out how we fell short this time.

The reason for the mistake was that on that day, there were some pharmacists who had to attend a seminar to gain more experience, which resulted in a shortage of staff. We had scheduled other pharmacists, but some pharmacists were new employees, which caused this error. We are sincerely apologize for any inconvenience these issues may have caused you

On behalf of Eden Hill ,I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. For you to have a better service experience we will retrain our staff and will always have at least two staff standing on duty at each position to carefully check prescriptions before giving them to customers. In addition, to show our sincerity, in the next three times you go to get medicine, we will give you free medicine. Finally, may we say that this was an exceptional mistake , or it rather rarely occurs again. Please accept our apologies for the inconvenience. Thank you for your patience in this matter, and we look forward to hearing from you again.

We  assure you that this issue will not happen again. We would like to thank you for your support.

Yours sincerely,

Alley Madison 

Manager at Eden Hill Branch

To: Roger Bingham

Subject: Response to the complaint email

Date: 17 January 2022

Dear Mr. Roger,

Thank you for your feedback on Jan 16 about disappointment with service at our Eden Hill branch on Jan 14. We noticed it after you filled out a prescription on behalf of your grandmother. From the pharmacy, the pharmacist served quickly and gave you ten times stronger than the prescription was ordered. We are sorry for the problem you experienced as it can have dangerous effects on your health, we will find out how we fell short this time.

We have confirmed that there is only one pharmacist on duty at the Eden Hill branch and admitted the mistake on the company's part. The reason is that our company is in the process of expanding the market, so recruiting staff is a bit difficult to find good pharmacists, and unfortunately, Eden Hill branch is in the highlands, so hiring ex-member at this branch to the branch at Eden Hill, so your misfortune happened. We also did as you requested, now we have enough to always a minimum of two pharmacists so all prescriptions can be checked, and we will not let such a situation happen again.

On behalf of Eden Hill, I would like to offer our sincerest for the inconvenience that these problems have caused you. When you return to the pharmacy, we will waive that purchase and give you a 20% off coupon for vitamin pills when you buy them. I also enclose a coupon and a statement of apology that I will be responsible for any errors.

We hope you will be satisfied with our offer, and we hope you will always trust and stay with us. We apologize once again to you, and we look forward to seeing you soon.

Your faithfully,

Amy 

Manager of Pharma company 

To: roger_bingham@gmail.com 

Subject: Response to the confusion in pharmaceuticals.

 

Dear Mr. Bingham,

Thank you for the recent feedback on your products. It has been brought to our attention that after your experience when using our products, you registered a complaint stating that you were dissatisfied with the service you had received. We were sorry to hear about your experience at our company and we have carried on an investigation to find out how we fell short this time. We have received the evidence consisting of your receipt, and the drug name on the bill is proof for us to conduct this survey.

After checking the camera on Saturday 14th January, I see that at the time that you visit our store, it’s staff lunchtime and there is only one employee on duty at this store, unfortunately, the number of customers went the store at that time was very crowded. Perhaps for that reason, our pharmacist was a bit rushed and frantic, so he looked at the wrong dose of your medicine. Moreover, the differences consist of color, shape and size between 50 mg Kendomol and 500 mg Kendomol is quite similar, so it can make our employee has a confusion. And I accept that responsibility is on our store side, as a store manager, I will arrange the shift at lunch break more properly so that this circumstance does not happen again.=> SHORTEN YOUR EXPRESSIONS

On behalf of my company, I would like to offer our sincere apologies for the inconvenience that those problems have caused you. I would like to give you a conclusion when inviting an appraisal doctor to check your grandmother’s overall health, and our company will give you a discount of 30% the next time at our branch.

We hope that you will take advantage of our offer and continue to cooperate with our company again. We are looking forward to seeing you soon.

Sincerely,

To: rogerbingham.dc@gmai.com

Subject: Respond to complaint email about the service of Eden Hill branch.

Date: 16 January 2022.

Dear Mr. Roger Bingham,

Thank you for your recent feedback on your experience with Eden Hill. It has been brought to our attention that you sent a complaint stating that you were unpleasure with the service you had experience at Eden Hill branch on 14 January. We are sorry about your experience and we have to conduct a meeting with the HR department to find out the problem and make the solutions for it.

We are always trying to improve the service quality at the branches. However, due to the recent unusual weather, some of our pharmacists were feeling uncomfortable and fell ill. In such a short period of time, we were unable to recruit more pharmacists to fill the vacancies in the branches. Therefore, when the branches were overloaded, we made a mistake that greatly affected your service experience.

On behalf of Eden Hill, I would like to apologize for the mistake sincerely that made you feel unsatisfied and also to thank you for always trusting Eden Hill to get your prescriptions. We would like to give you a special 50% discount voucher for the following time you come here to pick up the prescription, the value of the voucher will last for 3 months and end on April 17, 2022. I am enclosing the code and details of the voucher for you. (FIX YOUR PROBLEM AS WELL)

We assure you that we will hire more staff soon to ensure that mistakes do not happen again. Hoping that you will take advantage of our offer and continue to use our service in the future.

Yours sincerely, 

Hoang Hoa

Customer Services Manager – Eden Hill

To: mrBingham@gmail.com

Subject: Apoligize about wrong prescriptions

Date: Jan 18, 2022

 

Dear Mr. Roger Bingham,

 

I am K - a manager of Eden Hill branch, thank you for the recent feedback on Jan 14. It has been brought to our attention that after your stay you registered a complaint stating that you were dissatisfied with the service you had received. We were sorry to hear about your experience wrong prescriptions and we have carried on an investigation to find out how we fell short this time.

 

A few days ago, some employees resigned from this branch, so we are looking for people to fill this position, other branches are also short of staff. Along with that at that time, there were a lot of customers in the branch, so mistakes were inevitable. NICE

 

On behalf of our company, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. In order that you can experience better service, I would like to give you a coupon to discount 40% for your next purchase. (+AND FIX YOUR PROBLEM)

Finally, we sincerely apologize for the above problem, we will always strive to be better every day, hope that you will continue to buy in our drugstore next time.

 

We look forward to your reply about resolution to our company. If you have any problem, please contact me at the above address by phone at 090985983.

 

Best regards,

Mr. K

Manager of Eden Hill branch

 

 

 

To: Lian478@gmail.com

Subject: Respond and apologize for the medical problems. 

Date: June 17, 2022.

Dear Mr. Roger Bringham, 

Thank you for contacting my company - the service at the Eden Hill branch. I am thankful to have the opportunity to provide your company’s services to you. 

On Saturday 14 January, we received that provided you the pharmacy. We have reviewed the issue recently because the store has opened a new branch in another state. So we have to send old employees to train new employees. It was short-lived and resulted in a shortage of human resources for several days. In addition, the weather changes, so the number of customers is easy to get sick, leading to crowds, so the staff cannot control it all and there is an error in the prescription.

Whatever the cause, we believe this will not happen again. We will fix it and make sure that when you visit my service again I will have better service. => how? On behalf of the company, I sincerely apologize and hope that you will accept our apology. I am very pleased to be of service to you.

Sincerely,
Meli - Service department of Pharmacy Eden Hill branch
Contact number: 2564684152

To: samsmith7124@gmail.com

Subject: Complaints about employees’s unprofessional behavior in services

Date: June 19, 2022

Dear Mr. Smith,

On Saturday June 18, I went to your clothes shop, which is in the Cham branch, located in Nguyen Xien street, District 9, Thu Duc. However, against all my expectations, I was fairly dissatisfied with the unprofessional behavior of an employee, who was in charge of the sales position at that time. 

First, I went to your store at 9am=> restate the day. When I entered the store, I noticed that there were about 6 employees => <10 write words standing there but no one came out to greet customers, at that time the store was not too crowded. In the process of shopping and trying on clothes, I asked the staff to find me a dress called Flower with number #R04583 size M. Your staff has received the information but I have waited a long time and still no one has taken the dress out for me => simple past. Then, when I asked again, the staff told me the dress was out of size M. I was very disappointed that your staff didn't => no contractiontell me right away and kept me waiting for so long. After that, I went home and no one employee said thank you to the customer. =>shorten some sentences by using compound complex sentences

To resolve the problem, I would appreciate it if your store retrained your employees to take care of each customer.  I hope that you can take my complaint seriously and have a plan to improve your service. I will still come back and expect a change from your store.

I look forward to your reply and hope your company will not let me down.

Alley Madison
=> check closing

To: amandahoyer@evespa.com 

Subject: Complaint about an employee's unprofessional behavior in a service.

Date: 19/06/2022

Dear Ms Amanda,

I am a new customer of your spa. On June 17, 2022 I would like to do body skincare and my friend recommended to try Eve Spa. I've(I have)decided to make a reservation for June 18 at 3pm in(in one of) Eve Spa branches, address is(the address was) 478A, Ba Thang Hai Street, District 10 and the staff has confirmed it as well.

Unfortunately, I feel(I was) very displeasure with a receptionist's behaviour. I went to your spa on time that I book the day before. Your(and your) spa is (was) quite crowded, but it is not the(a) reason for your staff show an (showed such an) annoying attitude while talking to me. Because I came there and I'm(I have)been waiting for about 1(an) hour, I just want(wanted) to ask her that could she (if she could) arrange it for me in advance because I already booked the appointment, but now it's 1(an) hour late. She (The staff) told me that she couldn't(not) make (made an) arrangements for me and it    Without an apology, her attitude made me very uncomfortable.

Because I have to go at 5 pm, I asked her again that in the evening if the spa is still working at 7 o'clock at night, can I reschedule the appointment at that time? Then that employee is still with an unfriendly face saying rudely that the spa is full until it is closed time. It would still be fine for me if she didn't show her unprofessional attitude, I really feel disrespected, this has left me with a bad impression of your spa. I suggest you review your staff training and retrain them to work in a more professional manner.

I looking forward to hearing the explanation and the solution to this problem.

Yours sincerely,

Hoang Hoa

To: SantioJany@gmail.com

Subject: Unprofessional behaviour by a service personnel

Dear Mr. Jany,

I employed your delivery service for the sixth week (June 17) and was quite disappointed with the unprofessional work pattern of your employees. 

I utilise express delivery and pay an extra $20 to guarantee the things arrive on time for my family; my purchase code is JSP2841873. However, the personnel in charge of my order was extremely careless, allowing my order to arrive dented and drenched, despite the fact that the items inside were not broken or damaged, and because I paid an extra $20, it was really disappointing due to his working style. (Good)

I recommend that you reconvene with your team and examine the whole shipping procedure (retrain). And I'm (I am) not sure I want to use your service for my future cargo. I don't (do not) expect you to repay my additional cost, but I do hope you will reconsider paying the additional fee for the order.

Hope you will improve your service soon and hope that the information I provide will help you.

Sincerely,

Micheal Hume

To: Tom689@gmail.com

Subject: Complaint about unprofessional behaviour of employee

Date: 19 June 2022, 13:00pm

Dear Tom Smith,

On 15 June, 2022. I went to the ABC bakery and bought a cake in 123 Man Thien street, district 9,Ho Chi Minh City. I had a bad experience buying cake in your store. Your employee had unprofessional behaviour when I went to it.

Unfortunately, I would like to buy a cake for my birthday and I have come to your store. But when I entered the store no employee welcomed me. In your store there were 3 staff and they did not care about me when I came to this. I went around and chose a cake I would like to buy. When I went to the cashier to pay, the staff had a disrespectful attitude to customer and the staff put the cake in the box carelessful and damaged the cake. I am disappointed ( more about your feeling) with the staff in your store.

To solve the problem, I would like you to retrain the staff's professional behaviour ( how about your cake? how about your feeling ? offer?). I hope email could come to you and I seriously complain about this problem. I hope when I come to your store again, your staff will be better. 

I look forward to hearing from you.

 Sincerely,

Alice Thomas
( Customer of ABC bakery)

To: Customer Service Department, ASUS Technology (Vietnam) Co., Ltd.

Subject: Complaints due to customer dissatisfaction.

I email to show my frustration regarding the behaviour of the employees at the customer service centre on Nguyen Chi Thanh branch.

Recently, my device, a TUF FX505D to be exact, has begun to encounter certain software errors.(Price, When did you buy it ) As my warranty is still active, I have a phone in to book a repair which the customer service have confirmed on June 6th, and I have delivered my device at the shop the following day. However, the employees at the shop have provided me with a disappointing experience. Firstly, the receptionist showed an unwelcoming impression towards me, and the technician in the back displayed unprofessional attitudes (Where is the lack of professionalism?). Next, when I asked for a replacement device to serve my work while my device is under repair, the technician informed me that this is not allowed, as opposed to my warranty contract which stated I as a customer will be provided with an alternative whether my device is under maintenance by the customer service. Finally, when I have received my device back, some of my personal files have been altered in the context of their position, this a violation of customer right as my personal information is highly confidential. 

As a customer, I demand a clear explanation in light of said poor performance of your employees as well as resolve these problems at once since it can affect negatively on other customers. At the same time, I require an internal RAM and SSD upgrade for my device as a compensation for my damage while working with your company. (Enclosed with warranty, contract)

Sincerely,

 Daniel Nguyen

Customer.

To: mark_robert@gmail.com - Manage customer service department of ABC Bakery

Subject: Complaint about employee’s unprofessional services

Date: 21st June 2022

Dear Mr. Robert,

On 19th June 2022 - Father’s day, I ordered a cake at ABC Bakery, Le Van Viet Street branch by phone. I ordered a heart-shaped cake, mint green color, size 29cm x 7cm, I paid 550 thousand VND by credit card already.

As the information I told to your employee, I could summarize it into the following main contents: I wanna book a heart-shaped cake frame, but when I received it, I felt disappointed a lot because my cake was a round frame. Moreover, I asked the staff to deliver this cake to the Log Rooftop restaurant, which is located at 8 Nguyen Binh Khiem, District 1 at 5 o’clock. Through this conversation, I was afraid of your( that your) employee was confused between 2 branches in district 1 and district 11, so I emphasized this to her 3 times. And unfortunately, what I feared happened, at 5:30 the shipper called me and told me that he was standing in the hall at Log Rooftop restaurant, district 11 and asked me to come here to get it. After hearing what he said, I told him that he gave the wrong address, 2( (two) hours later my cake become ( Became) deformed and melted the ice cream. 

To resolve this issue, I would appreciate it if your company refund the 550 thousand VND I paid and have a discount voucher to make I hope to come back to our store at the next time. Enclosed are copies of my records  , including my receipt, delivery invoice, and photos of the damaged item.

I am looking forward to your reply and a resolution to my problem until (by)June 25th, 2022 before seeking help from a consumer protection agency.(Before I send a complaint to your CEO.) Please contact me at the above address or by phone number at 012-345-678.

Sincerely,

Jennifer Laura

The customer of ABC Bakery

To: Malynguyen@gmail.com 

Subject: Complaint about employee’s behavior in a service 

I am writing to express my disappointment to the delivery man, as I received my order today.

On Jun 16, 2022, I bought the dress at the fashion shop “Nana store”. Because the shop's address is too far away, and the shop has a door-to-door delivery service, I contacted and texted to buy a MIDI D6 dress, for $36. The shop has placed the order and sent the goods. On Jun 19, 2022, the delivery shipper called me, confirmed my home address is 521 Phan Chau Trinh, Hai Chau District and scheduled delivery 15 minutes later. However, after 2 hours I still have not received the item. I did not receive the goods until evening. I asked the reason, but the shipper was uncomfortable and a little annoyed.

I received the dress from the shop, the dress is very beautiful and fits well. But the attitude of the delivery staff made me feel uncomfortable. I want to pay attention to you(Instead write 'I want to bring this to your attention'), so that the shop can contact and talk to the carrier. I think it might be evening, she has been delivering since morning so she is a bit tired.( Shouldn't speak for help )

 But shipper need to have a better attitude, and be more punctual for the appointment, or if you can (can't) deliver the goods (at the moment), you can call and reschedule the appointment.(This can be express in the below paragraph as a compensation demand for the customer) => Solution

I hope you can contact and handle this for your convenience in future purchases. (Should demand form of compensations) 

Best regards,

Jenny (ghi đầy đủ họ tên)

To: HellenCosmetic@gmail.com - The manager of Hellen Cosmetic

Subject: Complaint letter about employee attitude.

Date: June 19, 2022.

Dear Sir/ Madam, 

On July 18, 2022 at 5:30 PM, I went to your store to order cosmetics such as lipstick and hair care at branch 321 Le Van Viet, Thu Duc City. => series, number of products.

Unfortunately, the first-time shopping experience in the store was not good. I was disappointed by the bad attitude of an employee in the store. When I went to the store, I was not greeted by the staff, I think it must be because she was busy with something. But when I needed advice on lipstick, she gave me a sketchy, not thorough consultation, even told me about searching on Google. If so, I would have bought it online without going to the store. I don't understand why she was like this when the shop was very empty at that time. I am really angry.

To solve the problem, I suggest you retrain your employees on attitudes and working styles. And I hope to receive an apology for that employee's working attitude as soon as possible. I hope to have a good experience next time.

I look forward to your reply and solution to my problem. I will wait for your reply by June 22, 2022. If you have any problems, please contact me at the address above or by phone: 0123.456.789

Sincerely,

Thuy Van

a) reward loyal customers, and 

b) convince guests who have stayed once to return?

3)  What can be done to make employees more motivated and customer-oriented in their approach to work? _ Minh Trang

4)  What questions should management ask to gather accurate, up-to-date records of each guest? Example: How did guests find out about the hotel? Thanh Thao

5)  How can a corporation maintain a relationship with guests once they have left the hotel?   Thanh Thao

6)  What other actions can the team take to help me improve customer loyalty, increase my average score on my next customer satisfaction survey, and get a four-star rating back _ An Khang

To: Jenny.345@gmail.com 

Subject: complaint email about the behavior of staff

Date: 2 June 2022

Dear Miss Jenny,

On May 30, 2022, I went to your Xing Spa at 90/8 Phan Trung, Tan Tien, Bien Hoa with a friend of mine and I had a bad experience and was disappointed because of the staff's attitude when We use your services to relax.

Unfortunately, I made an appointment on your Facebook at 2 pm on May 30, 2022, but when I arrived at your Spa, it seemed to be quite crowded, so I had to wait 30 minutes, but no one was welcomed. While I was doing the massage service, your staff talked loudly, making it impossible for me to relax, then I told her to lower her voice, but she showed no respect and strong hands on my body. I'm very hurt. When I got home, I found that my hand was bruised, and painful, I am disappointed with your service, it has damaged my body.

To solve the above problem, I want you to retain your staff and recruit more receptionists who only specialize in receiving and consulting customers, besides, I want to be compensated for the damage and receive an apology for I am also a long-time customer of yours and have also referred many of my friends to your Spa. Attached are pictures of bruises on my body please contact me at the earliest with phone number 0576.478.932.

We are looking forward to receiving your response.

Faithfully,

Myth Amy

Customer of Xing Spa

To: Usownerrestaurant@gmail.com

Subject: Response email to request of doing business together.

Greetings,

I am writing an email to respond to you are looking supplier.

Our company is ABC seafood, which is located at 123 Pauter street, strict 2, in New York city specializing in lobster and crab. Our company is famous for supplying fresh seafood in the city. We could deliver 100 pounds of seafood per day.

With reference to an advertisement on your website company, would you please send about the amount of seafood your restaurant would like to need and the time of the delivery my company could ship seafood to your restaurant. Would you tell me the way payment of your company. 

Thank you for your information.

Your sincerely,

Alice 

Supplier of seafood company.

To: VincinGeobert@gmail.com

Subject: Lobster and Crab supplier

Dear Mr. Geobert, 

I am Hubert Merton. On the East Coast of the United States of America, in the state of New Deli, I handle the fresh seafood business Hiuden. We got in touch with you since we noticed an email from your restaurant asking for seafood suppliers, and thankfully I think the service that my business offers is perfect for you.

When I looked you up online, yyour restaurant truly pleased me. The majority of the restaurant chains on the US Northeast coast work with us, one of the top 20 greatest seafood firms in the Americas, and now our company  wants to broaden its impact on its Southeast destination is New York. Regarding our service, if you place a large order, I'll make sure it reaches as quickly as possible. We promise that the shrimp and crabs we provide will be completely fresh thanks to our water purifier system and temperature check in the transport vehicle.

We might explore scheduling a formal meeting to go over this notion in more depth if you think it is appropriate. In addition, I have a few inquiries concerning the restaurant's import procedure, including if you often place huge orders every month or only once, as is the case with East Coast eateries, and about the 20 percent advance payment policy. After getting the items, North will make payment. Because of our policy, depending on the quantity you purchase, we will give you a discount if you pay after 10 days after getting the items.

Hope the information I provided is helpful to you, looking forward to hearing from you

Sincerely,

Hubert Merton

Sales Manager of Hiuden Seafood Company

Address : 23D/65h, Riunear Avenue, New Deli, Heudebert Street

Contact number: 927-8832-916916

To: GoldenGateRestaurant@gmail.com

Subject: Suggest cooperating with GoldenGate restaurant

Date: June 24, 2022

 

Dear Mr.P, (Owner of GoldenGate restaurant)

 

I am Mr.K - Manager of Hoho supplier. We received your email yesterday looking a supplier of lobster and crab for your restaurant chain. Luckily, we are the supplier that your restaurant need. We are supplying to many restaurant in New York and all of our customer they feel pleasant with our product.

 

Our specificly is provided seafoods, like crab, lobster, fish,… To deliver to the customer, we have a truck that equip a cold container to preserve seafoods always have a best condition to the customer, and when the customer request before one day, we will catch it from the sea so the product is always fresh.

 

Through our achievements, we believe that Hoho supplier will be a significant choice to consider for your restaurant. If you choose us, we will have a discount for first five order you place and more promotion we will discuss if we cooperate.

 

We look forward to your reply about suggestion from our company. If you have any problem, please contact me at the above address by phone at 090985983.

 

Best regards,

Mr.K

Manager of Hoho Supplier

To: anya_nguyen@gmail.com - Owner of an up-market chain of restaurants

Subject: Request of doing business together

Dear Ms. Nguyen,

I am Anna Duong - a supplier who has experience in delivering fresh seafood for the global up-market chain of restaurants, our branches are put at 12 places around the globe which can prove the growth and development of our business. We focus on your mission that your up-market chain of restaurants is finding a supplier that makes regular deliveries of lobster and crab. I have been following your company's mission for quite some time and I find some benefits of our business which can make you feel satisfied when choosing our item.

I am looking forward to your response. If you have any questions, freely contact me by my phone number 0123-456-789.

Sincerely,

Anna Duong

The supplier that makes deliveries of seafood

To: samsmith7124@gmail.com

 Subject: Request email on doing business together

Date: June 24, 2022

Dear Mr.Smith,

I am writing this email to request on doing business together 

First of all, Our company is ABC, one of the leading companies in the world supplying seafood to other restaurants, located in New York. I would like to know more details about your company so that we can understand each other better. About our company, the raw materials that we provide to you are caught from the wild and you can visit where we raise seafood if you want.

As you mentioned in the previous ones, We would like to know what kind of lobster and crab that you want our company delivered for your company because our company has many types of them and how much lobster and crab do you want us to give you.  Regarding delivery, we wonder when you want our company delivery to your company and what dates that you want us to bring to you. We will deliver to you the exact time that you want so don’t worry about these issues. 

Please find attached feedback about our customer and certificate about our seafood. I hope we can cooperate with each other. Thank you for your information.

Your sincerely,

Alley Madison

Sales Manager. 

To:  Thomas – US company 

Subject: Response email to request of business together.

Date: 24 June 2022

Dear Mr. Thomas,

Thank you for your email on 23 June 2022. I’m Amy from Gala supplier, my company focuses on regular deliveries of seafood to a chain of restaurants around America, present we must chain with 150 restaurants of customers and receive 1000 feedback through a website about fresh seafood and quality. 

If possible, we want to know more about your company because we just see that you are the US owner of an up-market chain of restaurants. Besides you can please send us what number of lobster and crab in one day you want our company will deliver and what day you want our company to send for you because we have a lot of order then we need to know exactly so as not to miss any orders. Therefore, we have three sizes for lobster and crab, this is small, medium, and large and we have a lot of types for two products, so we do not know what you will choose. 

We also enclose attached, the price of the type product, and the certificate please contact me at 0397572689 if you have some questions. We look forward to receiving your email.

Yours faithfully,

Natty Amy

Manager of Gala supplier company.

To: Robpham@gmail.com - the US owner of an up-market chain of ABC restaurants

Subject: Response to request of doing business together.

Dear Mr. Rob,

Thanks for contacting us. Our company is J seafood company, specializing in providing fresh seafood, such as lobster, crab, snail, .. Prices range from $100-$2000. There is a full range of seafood sizes. And our shipping service provides freezing to ensure product freshness. You can request fast shipping service from us. On top of that, if you buy in bulk, and are a regular customer, we'll give you some incentives.

Let us know more about your company. Please provide us with information about the restaurant, the number of restaurants you want to supply. What is the product you want, what type, and quantity of those types. Delivery time to which you want the delivery to arrive. We need specific contact information such as phone number, email, contact address. We will serve you wholeheartedly.

If you wish to cooperate with us. Please contact us at 089- 9822- 082 or email Annanguyen@gmail.com for support if you need it. We are waiting to hear from you. 

Your sincerely,

Anna Nguyen
Director of J . Seafood Company

To: David Nguyen (davidnguyen@NYrestaurant.com)

Subject: RE: DOING BUSINESS TOGETHER_NEW YORK RESTAURANTS

Dear Mr. Nguyen,

I read your email mentioning that you are looking for a supplier. Therefore I am very pleased to know that one of my most loyal customers, Christopher Le, suggested our supply chain to you. I had also been well-informed about the situation earlier by Mr. Le and was looking forward to receiving from you.

On the other hand, however, I am afraid that I would have to turn down this wonderful opportunity from you. There is currently a large number of orders at the present and we are not able to process all of the orders. In addition, as you might have known, the COVID-19 pandemic has heavily affected our business, which led to the cut of employees. As a result, we do not have enough time and resources for the packaging and delivery of the parcels. While we are noticed of using third-party delivery services, there are still concerns that the delivery fee will be higher and our shellfish might be no longer be fresh upon arrival, which will not worth the money you will be paying for.

However, according to our calculations, most of our current orders will be sorted out before the end of September. Moreover, as the pandemic situation is almost being under control, we are hoping to be able to have every of our staff members going back to work very soon. Consequently, I can say in confidence that we will be able to do business with your restaurants as soon as late September.

If there are any further questions, please do not hesitate to contact me by replying to this email or at 123-456-7890 during business hours.

I am looking forward to hearing from you soon.

Best regards,

Nhi Dinh Thi Phuong

Owner, ABC Seafood Supply.

To: Thy@gmail.com - Manager ABC restaurant

Subject: requesting to do business together.

Date 24 June 2022

Dear Thy,

I am July from Seafood supplier company. I see the information your restaurant is looking for a seafood supplier, namely shrimp and crab in New York. Fortunately, our company can respond to your needs. 

As you know our company can provide a large amount of seafood daily at a reasonable price. In addition, my raw materials have a clear origin and are tested by the Food Administration (USFDA) in the USA. In our media you can see positive customer reviews about our quality and freshness and our professional service. I hope that we can happily cooperate with each other. 

About the contracts, I have some questions that need to be discussed with you.There are currently classified into shrimp and of three levels. Very large, medium, small type. Do not know how much seafood your home needs? Beside, our company is near your restaurant, the delivery cost is very cheap in the time when the gasoline price is very high. If you order more than 1 thousand dollars in 1 month. We will exempt all shipping costs for you. 

Please contact me at 012345567 if you have some questions. We look forward to receiving your email. I hope that we can work together for a long time.

Sincerely,
Thy - Sale manager of Seafood supplier

To: paulhoyer.furi@gmail.com

Subject: Request for doing business

Date: 24 June, 2022

Dear Mr.Paul, 

My name is Hoa from EG company. On 22 June 2022, I received an email from you. Thank you for contacting us to ask us as a supplier that makes regular deliveries of lobster and crab to your chains of restaurants in New York.

EG Company has extensive fishing grounds where we breed a wide variety of aquatic products. Our company can provide about one ton of seafood daily to the market. EG Company can ensure the freshness of seafood when it comes to all the customers. All of my partners are always satisfied with our company products.

I’m mailing to inquire about a partnership between your business and mine. I would like to know more details about your requirement for the lobster and the crab. What kind of lobster and crab that you need? What size of it that you want? Would you please send me the information about your chains of restaurant and a short contract that point specific the quantities of lobster and crab that your chains of restaurants need a day, the way that my company could deliver products to you. I also enclosed the details information of EG company to help you have a comprehensive understanding of my company.

I look forward to hearing from you. Please let me know if you want more information about EG Company or the products via this email address. I hope that it will have a good partnership between us in the future.

Yours faithfully,

Hoang Hoa - CEO of EG Company

To: Jacksonlee@gmail.com. com - Hotel owner Alex

Subject:Response email to request of doing business together.

Dear, Jackson

I'm Iris- Director of ABC seafood company. On June 15, 2022, I received an email that you need a supplier to make regular lobster and crab deliveries in your chain of restaurants. Thank you for choosing our company.

 Our company specializes in providing fresh seafood and high-class seafood such as lobster, king crab, snail... and seafood transportation service. Our company has links with seafood farms so we guarantee you will get it at the most reasonable price and fresh. In addition, we also own a chain of delivery trucks that can keep cold, so the seafood when delivered to you will always keep its freshness. Our delivery routes are spread all over the country so we can cover all your branches and ensure on-time delivery. We always have policies to protect customers such as compensation when goods have problems or are delivered late. If you want long-term cooperation, we will have promotional policies for your restaurant.

For this cooperation to be successful, our company would like to know some more information about your restaurant. Can you provide us some information about your restaurants such as address , number of your restaurant,... you need to share what kind of seafood i provide, how much and The delivery time you desire for each item is fast so we can deliver on time and stay fresh. In addition, we also hope that you can provide contact information such as address, phone number, email of each branch manager for emergency use.

We look forward to receiving your reply on the proposal from our company. Hope the information I provide is useful to you.If you have any problems, please contact me at the above email address or by phone number 0915683546.

Sincerely,

Iris

To: Hanrestaurant12@gmail.com

Subject: Response email to request of doing business together.

Date: June 25, 2022

Dear Mr Robins,

On June 22, 2022, our company New York Seafood received an email from your business and you are looking for cooperation that makes regular deliveries of lobster and crab to your chains of restaurants in New York.

As you know, we have directions extremely near from your restaurant,it is just 5km from New York Seafood to your restaurant. In our system, we import fresh seafood from Coney Beach and Manhattan Beach in Brooklyn, early in the morning when the fishing boat arrives. Next step, we process and pack according to the ordered order, depending on the size and quantity of each order, we will have different handling. Our business always ensures to bring customers the freshest and best quality seafood.

In the future, if we can have long-term cooperation with many promotions programs, quality products will be sent to you. I hope you have time, we will meet face-to-face to make better plans for the cooperation. Please contact us by phone number: 01234250667 if you need more information from us.

Sincerely,

Do Uyen,

CEO of New York Seafood.

 

To: LuaRestaurant@gmail.com 

Subject: Business cooperation requirements.

Date: 24/06/2022

Dear Ms,Lucia

Firstly, AC Seafood Company would like to send to our partners respectful greetings, good luck and success. I am Ana-marketing manager of AC seafood company. We express our interest in partnering with your company on lobster and crab supply. 

AC Seafood Company is one of the largest suppliers of seafood products, especially lobster and crab, in New York. After more than 15 years of operation experience, the company has constantly affirmed its brand position in the market and the trust of customers. Currently, the company's products have been exported to more than 30 countries and regions, along with a nationwide distribution system. So I think our company will meet the needs that your company needs.

We are very pleased to invite you to visit our company to be assured of our products and quality. We are committed to always give your company the best products - services with reasonable price policy, high discount and many other incentives. With goodwill cooperation for mutual development. We believe in good and long-term success in the cooperation between us and your company.

If your company needs to cooperate or want to know more details about the product, please contact our company via the email above or contact us directly at the phone number: 0909.876.545. Looking forward to cooperation and service.

Sincerely,

Ana

Marketing Manager

AC Seafood Company

To: Mywall@gmail.com 

Subject: Request about signing a long-term cooperation contract.

Date: June 25, 2022

Dear Mrs Robins,

My name is Phuong Uyen, manager of MM Furniture marketing department. The services we supply to customers are furniture such as chairs, tables, beds, cupboards, etc, that are put into a house or other building.=> làm ngắn lại bằng cách ghép 2 câu thành câu ghép câu phức, Our company features in interior design such as ..... . In order to maximize the customers' expectation/ experience, we are looking for a trustworthy partner to cooperate with.  (When shipping new furniture to customers' houses, they often require more services to arrange furniture and clean their houses. )

Yesterday I came across your company's poster in the Aeon mall so my company decided to contact your company for long-term cooperation. => ko thấy request gì

In our plan, we have a special discount program for customers who require cleaning services. Profit revenues will be divided into 2 companies, we know that the profit is not too big. However, we should bring quality services to customers so that for a long time, we will get numerous loyal customers. => nêu benefit khái quát và hấp dẫn hoặc là kêu meeting để thảo luận sâu hơn về benefits chứ ko nên nói ngay lúc này

Please contact the number 012345678 or email CEOMMfurniture@gmail.com, I think we need more time and information to plan the cooperation. I hope you have time to set a meeting directly in my company in June.  

Sincerely, 

Uyen

Do Pham Phuong Uyen, manager of mM Furniture marketing department.

To: Tomandjerry@gmai.com

Subject: Response email to the request to do business together.

Date: June 25, 2021.

Dear Tom,

On June 22, 2021, I received an email from your company that you need a supplier that regularly delivers lobster and crab. Thank you for trusting my company. 

My company is ABB, located in the center of South New York, established for over 40 years and achieved a certain amount of trust and success. My company has won many awards for being the top of the cleanest and largest seafood suppliers in the country. In addition, every month we sell more than 1000kg of seafood of all kinds and have many new customers and are highly appreciated by old customers, So I believe that my company will not be disappointed.

Additionally, please tell us more about the exact requirements of seafood delivery. The details of quantity and the delivery date we need to offer. If your company orders a standard quantity, we will give your company a discount on the first order.

I hope this cooperation can be successful and hope you reply to us.

Best regard,

Meli

CEO of ABB Seafood.

To: BruceStafford456@gmail.com, Owner of Stafford restaurant.

Subject: Response to previous corporation email.

Dear Mr.Stafford, 

I received your email yesterday regarding the regular deliveries of lobster and crab to your restaurant. We humbly introduce our store, which is the best seafood supplier in the area. We have provided our supplies to multiple restaurants, and all are still our business partners. We are also proud of our steady source of seafood depending on the season. Our store would like to inform you that our store kindly accepts your request, however we would be much appreciated if you could provide us with more information. 

Firstly we would like to have your restaurant’s specific location, this would greatly help us find the most suitable route from our store to your restaurant. Secondly, we would like to know how frequently your restaurant would require our delivery service so that we can preserve the supply and guarantee the freshness of our seafood. Next our store kindly requires more information regarding your restaurant’s facility quality, this information would determine whether your restaurant is sufficient enough to preserve the seafood for later servings, as well as we can provide you with our opinion on improving the facility in order to preserve the quality of the seafoods. 

On our side, we can guarantee that the quality of our supplies is the best we can offer. Our deliveries can be greatly on time and we can assure you of a steady flow of supplies. Finally, we are looking forward to working with you.

Yours sincerely, 

Daniel Nguyen

Owner of Seafood Supply & Co.

To: CleaningServices@gmail.com 

Subject: Business cooperation requirements.

Date: June 25, 2022

Dear Mr.Parker

I am Ana -  Marketing Manager of AC Furniture Company. Firstly, AC Furniture Trading Company would like to send our valued partners greetings, good luck and success. We wanted to work with a company in the home cleaning business, but fortunately we came across this poster in a shopping mall. Our company thinks that your company's service is suitable for our company.

When we cooperate, your company will get 25% commission on an order, or depending on the number of products. This will benefit both sides.

If your company needs to cooperate or want to know more details about the information, please contact our company via the email above or contact us directly at the phone number: 0909.876.545. Looking forward to cooperation and service.

Sincerely,

Ana

Marketing Manager

AC Furniture Company

To: TaniaParker123@gmail.com, Owner of House Cleaning & Service 

Subject: Request on collaboration

Dear Ms. Parker,

May I introduce myself and my company. My name is Daniel Nguyen, and my company specializes in interior design and furniture. Founded in 2010, we have a 12 year-experience in the business, and have provided our services and products to multiple high profile clients, such as The Viettel Building, Windsor Plaza, Phu My Hung Office Tower, etc… . As our company grows, we are expecting to extend our specialization in other fields in order to provide the customers with a fully rounded experience with top-to-bottom services, which leads us to look for a partner with experience in the area of house cleaning. Yesterday we came across your poster in a shopping mall and were wondering whether your business is interested in collaborating with us.

Our company can divide the profit in the most advantageous way with your company, as I believe that we can be mutually beneficial in the long term and be close partners.

Would your company be interested in collaborating with us? Please let me know if you are available in the near future to discuss this further.

Best regards,

Daniel Nguyen

Owner of DN.InteriorFurniture.

To: samsmith7124@gmail.com

Subject: Request email about cleaning services.

Date: June 25, 2022.

Dear Mr.Smith,

Our company is ABC company, which is located in District 9, Thu Duc, specializing in interior furniture. I am writing this email to request cooperation with your company in cleaning our offices monthly. With reference to your advertisement in Thu Duc shopping mall, would you please send me full details about the price of the services in one month and how long does an office cleaning session last? Regarding the guarantee, does your company have any safe insurance belongings for customers in process working. Moreover, I would be grateful if you send us more information about the satisfaction level of other customers and the experience of staff in your company.  

On behalf of the ABC company, I hope that our company can cooperate with each other. Thank you for your information. I am looking forward to your response email. If you have any questions, freely contact me by phone number 084-7625-798.

Your sincerely,
Alley Madison

Assistant director.

To: alleymadision034@gmail.com

Subject: Respond complaints email about employees behavior

Date: June 23, 2022

Dear Ms.Alley,

Thank you for your letter which alerted us to the problem that you have been having with the Cham branch on Saturday June 18 at District 9, Thu Duc. It has been brought to our attention that after you bought clothes from our Cham store, you registered a complaint stating that you were dissatisfied with the services that you have received => combine to shorten these sentences. I sincerely apologize for any inconvenience these issues may have caused you and we have carried on an investigation to find out how we feel=> fell short this time. 

The reason for the mistake was that on that day, we opened a new store in District 2 branch; most of the old employees will be transferred => past simple to that new branch within one week. On the day you come to our store, all of them are new employees resulting in a lack of professionalism in customer care. That is our fault because we didn't focus on training the staff  before giving them official employment.

On behalf of the Cham branch, I would like to offer our sincerest apologies for the inconvenience that this problem has caused to you. For you to have a good experience, we will retrain all our staff, make sure that this inconvenience never happens again. In appreciation=> In appreciation of a valued customer, you have been a loyal customer, we will give you a discount voucher up to 50% for the next buy and other rewards=> be specific for you. Finally, may we say that this was an exceptional mistake , or it rather rarely occurs again. Thank you for your patience in this matter, and we look forward to hearing from you again.

Your sincerely,

Sam Smith,

To: TaniaParker@gmail.com (House Cleaning Services)

Subject: Proposed cooperation

 

Dear Ms. Tania Parker,

 

I am K - Manager of Hehe Furniture, our company specializes in providing interior products for families, businesses, cafes. Established in 2015, with more than 6 years of experience in the field of furniture. We are honored to serve many customers, including large corporations such as Masterise Homes, Bitexco Group,… Currently our company is lacking in cleaning services for furniture and home products. Luckily, yesterday when we were in the mall, we saw your company's poster for home cleaning services. So today we immediately contacted your company to cooperate.

 

When cooperating, your company will receive very good profits and  Hehe Furniture will advertise your company on the platforms we have. We believe this cooperation will be beneficial for both parties. We can discuss more about profit policies when cooperating in the near future.

 

We look forward to your reply about suggestion to our company. If you have any problem, please contact me at the above address by phone at 090985983.

 

Best regards,

N.A.K

Manger of Hehe Furniture

672 CMT8, District 10, HCMC

 

To: Mywall332@gmail.com 

Subject: Request email for the service 

Date: 25 June 2022

Dear Tania Parker,

My name is Amy the manager of Gala company, we special in features interior furniture located at 8509 S Figueroa, Los Angeles, CA 90003-277, USA. Present our company have 55 branches all over United States, our brand can be easily searched on foreign and domestic websites.

On 24 June 2022 I came shopping mall then see the poster of house cleaning services and we want to rent your service in our offices in the company. With reference to your advertisement, would you please send me full details, prices, time for working hours and information all your staff will working in there. Besides if your staff work with makes us satisfied with the service, we will sign a long-term contract, so we would like to ask about the price for long-term rental. 

We are looking forward to receiving you rely, please contact 037327298 if you have any question for us. We hope to cooperate with you as soon as possible.

Your faithfully,

Natty Amy

Manager of Gala company

To: rachelbui84@gmail.com

Subject: Request a business cooparation

Dear  Ms.Rachel,

Our company is Owen Seafood, which locates in Long beach, California, specializing in seafood - We have deliveries seafood to more than 400 restaurants in the US and abroad since 1990 with the market prices and the warranty that the seafoods alway fresh on the customer's hand. We express our interest in trading with your company in making regular lobster and crab deliveries. 

In addition, could you please tell me which size of the lobsters and crabs that your company use, this greatly help us to offer to you the best price. Furthermore, please give us the information about how frequently your company would order and the quantity you would like to served so that we could prepare carefully to make sure all the seafoods will be deliveries to you on time and delivered in sufficient quantity. 

Hope the infomation I provided is useful to you. Finally, we are looking forward to cooperating with you.

Your sincerely,

Owen Chau

Owner of Owen Seafood Supply & Co.

To: Amy.123@gmail.com

Subject: Response to complaint email about the behavior of staff

Date: 3 June 2022

Dear Ms. Amy, 

Thank you for your feedback on 2 June 2022 went you visit Xing Spa at 90/8 Phan Trung, Tan Tien, Bien Hoa, Dong Nai. We noticed that when you visit our Spa to relax then feel disappointed with our staff behavior because they talk too loudly and do not happy when you remind after that she makes you hurt on your hand. We apologize to hear about your experience and we must carry on an investigation to find out how we fell short this time.

On the morning of your experience, some of our staff were tired and she received five massages body for customers in the previous time, resulting in action bad attitude with you. We also did as you requested, we were always having people in the living room to ready consulting services. Moreover, the staff shows bad attitude, we have taken strict measures, and we promise that does not have any mistake will happen again.

On behalf of our staff, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you. Moreover, we will compensate for the damage by paying the cost of the medicine you go to the hospital. In order that we will give you a voucher for five million that can do the services at the Spa including a new high-tech body whitening service coming soon. I also enclose a voucher and statement of apology that I will be responsible for any errors. 

We hope that you will take advantage of our offer and stay with us again. We look forward to seeing you soon.

Yours faithfully,

Natty Amy,

Manager of Xing Spa

To: Usrestaurant@gmail.com

Subject: Response email to request of doing business together.

Dear Mr. Lee,

I’m David from L&C company. Our company is L&C company, which is located at 122 Vo Chi Cong  street, in Ho Chi Minh city. Our company is one of the top providers of crab and lobster in our business and we can provide whatever number you want. Our products have a certificate for food hygiene and safety and all of them are fresh. We will have a special promotion for your company when your company imports goods from us. 

In addition, we would like to know more about your company. Can you tell me about the restaurants in your network? Furthermore, we want to know how often your restaurant requests our delivery service so we can preserve supplies and ensure the freshness of seafood.

Finally, we are pleased to collaborate with your company.

Yours sincerely, 

David

Customer service of L&C.

To: Alice123@gmail.com

Subject: Respond about the complaint unprofessional behaviour of staff

Date: 26 June 2022

I am Alice=> ???, the head of service=> viết hoa chữ cái đầu của chức vụ department of ABC barkery. I received the email that you registered a complaint about the staff. My company apologises to you for the unprofessional attitude of the staff to you.

My company apologises for the mistake=> bị lặp ở trên, xài cấu trúc khác, tóm tắt sự việc của khách khi đưa lý do problem để xác nhận sự việc trên là đúng. My company opened a new store and because of the new brand, my staff has not trained well and we lack of staff. 

To solve this problem, my store had opened in a few days and we lacked the staff.=> đọc lại coi nghĩa kỳ ko?!? On this day we would like to train staff again. And I have a discount 50% when you come back to the store again. 

One=> once again, our company apologised => khi kể chuyện đã xảy ra mới xài past simple for the mistake. We hope you come back to the store and experience our service again. 

Yours sincerely,

Tom Thomas

Head of department service.

To: JennyLe@gmail.com

Subject: Respond to complaints email about employees behavior.

Date: June 26, 2022.

Dear Jenny, thank you for the opportunity to offer my services to your corporation=> Xuống dòng sau Dear..... My company is really thankful for your feedback about my service on June 22, 2022. When you visit our Meli clothing store at Vo Van Ngan branch, District 9, Thu Duc. We received that We received feedback about the sales staff's dissatisfaction with the service attitude.=> đọc lại coi có kỳ ko?! We sincerely apologize for this unexpected issue and we have researched and found => chọn 1 từ thôi the cause of this problem.

We have researched and knew that on June 22, (2)our store opened a sale of 40% for each bill, because it was a fairly large scale, (3) so the customers were quite crowded so leading to the staff unable to control all items in the store. Therefore, we have had a bad attitude when serving customers. (1) In addition, my company's employees had sick employees, so they took a day off work and resulting in a shortage of staff for a very crowded day.=> đẩy lên đầu tiên rồi đến ngày sale đông đúc dẫn tới bất cẩn và thái độ thiếu chuyên nghiệp, gây ra sự việc đáng tiếc.

We would like to apologize for the inconvenience that these problems have caused. In order to compensate you for my company's fault, I will review the quality of the staff and the store=> solution phải giải quyết dc nguyên nhân đưa ra, xài "we" né "I" .Besides, we will directly send you a 20% discount code for your next bill if you come back to our store.

On behalf of our company, we hope the information we offer is helpful and we humbly look forward to serving you in the future.

Yours faithfully,

Meili

CEO of Meli Clothing.

To: thuyvan05@gmail.com

Subject: Respond the complaint to customer

Date: June 20, 2022

Dear Ms.Van

Thank you for your feedback on the staff attitude of Hellen cosmetics store at branch 321 Le Van Viet, Thu Duc city. We take customer satisfaction very seriously and are happy to hear from you.

Because that employee is a new employee who has not been given specific instructions and does not have much experience in product information=> lý do quá cụ thể gây bất lợi cho danh tiếng cty => suggested: We have investigated the issue and found out that the employee has been hired recently, which has not been experienced in handling with unexpected problems. Although the staff did not mean to behave unprofessionally, his/her problem-solving approach was not skillful enough., there are many mistakes. And it was the end of the shift, so the staff was not really attentive to customers. We are very sorry for your bad experience at the store. To better serve our customers, we disciplined the employee to set an example for the new employees. ( tóm lại: mới + thiếu kn => hậu quả + xin lỗi hoặc cuối ngày mệt và sốt => hậu quả + xin lỗi)

In order for you and other customers to have a better service experience, we are offering 20% ​​off your next purchase at our store branches. => thêm giải quyết về new employee

If you have any questions or need further assistance, please reply to this message or call us at 0909.090.090

Best regards,

Customer Service Manager

To: lucy_victoria@gmail.com - Manager of furniture company

Subject: Request about signing business cooperation.

Date: Sunday, 26th June

Dear Ms. Victoria,

I am Libra Vichael - a marketing team department of ABC Furniture. Yesterday, I came across this poster in Giga Mall, which located in Pham Van Dong St., Thu Duc City. I am pleasure to cooperate with your business in long-term period.

Our company, ABC Furniture, has an experienced in cleaning offices for 12 years. And almost these business have a good feedback for our company, enclosed are copies feedback about services, including photos of the feedback messages.

I have been following your company’s mission for quite some time and I find some benefits of our business which can make you feel satisfied when choosing our business.

I am looking forward to your response. If you have any questions, freely contact me by phone number 0123-456-789.

Sincerely, 

Libra Vichael

A marketing team department

To: Thy@gmail.com - Manager of house cleaning service 

Subject: Requesting to do business together.

Date 26 June 2022

Dear Thy,

I am Le Jully - an executive manager of furniture from Creative Corporation. Our company specialises in providing sumptuous furniture to customers in apartments, penthouse, villas, office companies to have the most luxurious and comfortable spaces possible. The furniture we supply includes: tables, chair, clothes cupboard, system of desks combined with shelves, sofa... Our company wants when the furniture reaches customers, it is always clean conforming with accepted standards of correction criteria set by the company. 

Fortunately, I saw your poster that is stuck in front of the gate in the supermarket. So I want to sign a long - term cooperation contract with your company. Regarding the plan in the contract, I want to give a deal that I will be 30% and your side will have 70% of each order value. When an application is delivered to customers, we will send their customer information and location at least one day in advance so you can arrange and send the staff to clean up according to the schedule. Punctuality is very important and I hope not to let any unintended case happen.

Please contact me at 012345567 if you have some questions. We look forward to receiving your email. I hope that we can work together for a long time.

Sincerely,

Jully - Manager of Creative Corporation

To: Jennynguyen@gmal.com - Customer of the store

Subject: Respond to complaint about employee's behavior in a service

Dear Mrs Jenny,

Thank you for your feedback on the fashion shop “Nana store”. I have reviewed the case you responded to on Jun 19, 2022, about your dissatisfaction with the attitude of the delivery person. We're sorry to hear about your experience with our service.

“Nana store” always wants to bring customers experience and satisfaction about products and services, that is the criterion that we always aim for. Therefore, as soon as we receive your order, we prepare it and send it out. And we have contacted the carrier, shipping the goods to your place. Because, the store's customer base is quite large and will usually order delivery, so the delivery is quite tight. We contacted the shipper and learned that that day, he delivered a lot of orders and accidentally missed your order. He confirmed that that day, because it was raining in the afternoon, he caught a cold and was a bit tired. When asked about the reason, he was quite tired and did not speak properly.=> combine lại cho ko dài dòng. Very sorry about that.=> viết cả câu hoàn chỉnh

On behalf of the “Nana store” and the carrier, I sincerely apologize for the inconvenience these issues have caused you. So that you can enjoy the best service, and feel comfortable when buying products in the store, we will remind you =?? and make sure this does not happen again. At the same time, chủ ngữ ?? send you a 30% discount voucher for your next purchase at the store, and free shipping for you.

We hope you'll=> ko viết tắt take advantage of our offer and continue to support the new collections we'll be launching in the near future. And please contact us via hotline 189-9980-800 so that we can serve you.

Your sincerely,

Maly Nguyen

Manager of the “Nana store” shop 

To: Taniapaker@gmail.com - cleaning services company

Subject: Request about house cleaning services

Our company, Wen Furniture, specializes in furniture sales in two locations in District 3. And now our company wants to expand its branch at 35B, Nguyen Binh Khiem, District 1. Currently, we are looking to work with a company that deals in house cleaning services. Yesterday, we came across your company's poster in a shopping mall in District 1. And we feel your company is a great fit. I am sending an email to inquire about the partnership between your company and mine. I feel that if we can cooperate, you will help us in cleaning the house. That would be great. And will be in time for our store expansion. You will find a stable job in the near future as cleaning at our store.

Are you available on June 27th to discuss this in our store? I would be happy if you could contact us at 098-8822-089. Hope you will consider this cooperation issue.

Your sincerely,

Linh Vo

Manager of the “Wen Furniture” company

To: Jenny@gmail.com

Subject: Proposed cooperation.

Date: June 26,2022

Dear Jenny, 

My name is Meli - The manager of  BRM corporation specializing in furniture trading. The service specializes in providing furniture such as sofas, multi-function beds, desks, wardrobes, etc. The items we have must be clean before delivering to the customer in order to get the best quality.

On June 25, when I came across your company’s poster in the shopping mall for home cleaning services. I feel that your company offers the services that our company needs and wants to work with. => hỏi phân khúc giá ntn, bảo hành, làm sao để tin cậy vào nhân viên, tôi có thể biết những hóa chất công ty bạn sử dụng?

If your company cooperates with our company, we will share 10% of sales profits with your company in exchange for customer satisfaction. If your service does its job well in the first month, my company will negotiate a better price for good cooperation. => nếu b đồng ý thì gặp mặt để nói sâu hơn về benefit.

On behalf of my corporation, if you have any questions, please contact me by email or call 0215545445 for the opportunity to cooperate with your company.

Sincerely,

Meli

The manager of BRM. 

To: taniaparker@gmail.com

Subject: Request for doing business together

Date: 26 June 2022

Dear Ms. Tania,

My name is Hoang Hoa- Head of Business Department of Lary Company. Our company has been established for more than 15 years, you can easily find us on Google. Lary company features interior furniture. Our company wants to provide a new service is a house cleaning service for large furniture orders. We are looking for partners for branches. 

Yesterday, I saw your poster in Mega Mall, Brake Street, Lousiana State. I find that your work area is very suitable for a branch of Larry company located on Loof Street, Louisiana. Therefore, I would like to make an offer to cooperate with your company.

I would like to know some more information about your company to facilitate our cooperation. I hope that you will send me detailed information about your company. In addition, we would like to ask about the unit price list of your company's services. If we have favourable long-term cooperation, could your company reduce the price of each service? We ensure to offer a suitable price for both companies. I also enclosed the details information of Lary company to help you have a comprehensive understanding of my company.

I look forward to hearing from you. Please let me know if you want more information via this email address or by phone at (2111-755-557). I hope that it will have a good partnership between us in the future.

Yours faithfully,

Hoang Hoa

Head of Business Department of Lary Company

To: Mr. Daniel Nguyen, DanielNg123876@gmail.com

Subject: Response regarding recent issues at Nguyen Chi Thanh Branch Customer Service quality.

Dear Mr.Nguyen,

First and foremost, our company would like to offer our most sincere appreciation to you for choosing ASUS Computer as your brand of choice, and thank you for your straightforward feedback on our staff members’ performance. We are greatly apologetic for your poor experience at our store branch. On the other hand, =>In addition, we would like to inform you that we have investigated and reviewed our employees’ performance immediately after receiving your email.

As it comes to our acknowledgement that ,on that peculiar date, our store branch has suffered a human power downsize, which has directly led to staff overtasking, causing them to be under lots of pressure, as this is the main reason for the negative impressions. The recent pandemic has brought many issues upon our company, which directly affected all of our employees morale=> ??? đại dịch xong staff xuống cấp đạo đức ??? and have taken a large toll on our particular branch store since we are the main store. => có thể đưa lý do đại dịch trc => large toll => shortage of staff, staff under pressure

In light of the issues that one of our employees have meddled with your personal data, we can assure you that this would not happen again as we have removed that employee from our company, and have organized a training orientation program to improve our employee performances, regardless of their experience. 

Finally, we again would like to show our appreciation to you for you have given us a chance to realise as well as fix our many issues that have been going on. We would also inform you that we would accept your request for compensation, and took the liberty to by extending<=extend your warranty of your device for another 12 month ourselves. 

We sincerely hope that you would accept our apology. ASUS Computer is humbly looking forward to providing you with our improved services and ever-growing products.

Best wishes,

Robert Langdon,

 Chief Manager of Customer Service Department, ASUS Technology (Vietnam) Co., Ltd, Nguyen Chi Thanh Branch.

To: danielkang@gmail.com

Subject: Request to cooperate

Dear Mr.Kang,

I am the head of the features interior furniture company specializing in sofa, bed, table, chair,.... Our company is a company with a foothold in the market in the city so that we have a certain amount of customer stability per month. 

Nowadays, more and more people want the cleansing service included before moving furniture into their house. Accidentally, I saw the poster of your company in Giga Mall in Thu Duc, and I came up with an idea to cooperate with you. The money earned will be devised to 25% and 75%, our company will receive a smaller amount. 

However, i want to know more about your company so please contact me at 0123456789 or this gmail. I look forward to your reply and i hope that we can be good partners.

Best regard,

Jenny Nguyen 

The head of features interior furniture company

To: Tom123@gmail.com

Subject: request the cooperation house cleaning service

Date: 28 June 2022

Dear Mr Tom Thomas,

Our company ABC manufacturer, which is located in 123 Man Thien, district 9, Ho Chi Minh City specializing in furniture. Our company is famous for supplying the furniture to the office and the building company. We could design and supply the new product convenient for the office and workplace. 

With reference to the poster in a shopping mall, would you send me the price when you are cleaning the new office. And could you send me a medical composition table when your company is cleaning. Would you tell me how long your company will clean an office?

I am looking forward to hearing from you. Please contact me with both email and phone number (0915209765).

Yours sincerely,

Alice smith.