MKT1827 - Group 4 by Vu Thi Thu Trang (K18 HL)

TQM Tools and Techniques

2023-10-30 02:06:15 UTC

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Value-Added Analysis

Benchmarking

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Outsourcing

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Reducing Cycle Time

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ISO 9000:2000

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ISO 14000

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trangvtths181096_ — 2023-10-30 02:09:16 UTC

Six Sigma

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Comprehensive evaluation of work activities, materials flows, and paperwork

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Identify and eliminate wasteful or unnecessary activities

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Example: Hewlett-Packard's contract simplification

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Learning from other firms with high-quality processes

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Example: Canon disassembling copiers

trangvtths181096_ — 2023-10-30 02:11:02 UTC

Statistical Quality Control

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Reducing the time to develop, make, and distribute products or services

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Example: GE's cycle time reduction

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Set of quality standards by the International Organization for Standardization

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Certification and auditing to meet standards

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Extends ISO standards to environmental performance

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Focuses on efficient resource use and environmental impact reduction

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Subcontracting services to improve efficiency and quality

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Example: Eastman Kodak outsourcing computing to IBM

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Managing and monitoring quality using statistical techniques

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Includes acceptance sampling and in-process sampling

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Developed by Motorola, aims to eliminate mistakes

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Target of Six Sigma quality: 3.4 mistakes per million

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Example: GE's significant cost savings with Six Sigma

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Applicable to both manufacturing and service organizations