Attended the briefing about the company conducted by the director, Mr Teah Kok Keong.

He explained the main focus (data, operation, SOP).

Visited the two outlets (Vida Box & Noble Box) near the office better to understand the operation of the intelligent convenience stores.

The director, Mr Teah, demonstrated how to enter the intelligent convenience store and purchase the items inside the store.

Today, coincidentally, the new outlet, Vida Box, was opened on the ground floor of the office building.

Assisted in opening the new outlet by arranging the latest items in the outlet & scanning the barcode of the items using the scanner to print out the price tag.

The display of the price tags is vital to inform the customers of the price of the items.

Also assisted in placing the price tag printed in the right place.

Learned about the process of stock take.

The purpose of stock take is to calculate the number of stocks that have expired/damaged.

It is carried out by scanning the items' barcodes using the mobile application developed by the company.

It required scanning and keying in the quantity of the items that have been expired/damaged.

Met with the director, Mr Teah and the Business Development Department (BD) during the afternoon briefing to discuss the operation and the duty routine at the new outlet.

Every intern must carry out the duty in the Vida Box daily from 8 AM to 10:30 AM.

In the evening briefing, the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam, discussed the tasks/schedules the interns must follow and accomplish throughout the internship.

• Priority 1: Determine Expire & Damage & Store Room Location

  • Determine the location of returnable, non-returnable & receiving areas. Improper stock distribution will cause blockage and customer dissatisfaction.

  • Determine the expired/damaged items.

• Priority 2: Count Damage & Expired Stock & Packing

  • Carry out stock take.

  • Count the expired/damaged items (returnable) and pack them.

• Priority 3: Beer Chiller Planogram & Price Tag

  • Check whether the display of the beer is according to the planogram.

  • Check whether the items have a price tag or not.

• Priority 4: Promo GE - 3 Category + 1 Door Chiller + Block Display with Right Price Tag

  • Check whether the outlet got this or not.

The first meeting in the morning is conducted with the director, Mr Teah and admin to discuss the SOPs that must be performed daily, weekly and monthly.

Criteria for an SOP: Supported documents, Timeline, Superior’s approval.

The second meeting of the day is conducted with the Operation Department to explain and brief the current operation and SOP of the Operation Team so that the interns will have a better understanding.

Fast-moving goods are usually at customers' eye level to increase sales.

Point of sales (POS): Cashier system & Display of the tag (Round).

Learned to insert the photo of the merchandise in the Zappit system.

Visited one of the top sales outlets, Five Stones Outlet, at around 11:30 AM.

The Business Development Department (BD) met with the management level of the condominium.

Assisted in determining and calculating the expired/damaged items.

Updated in the WhatsApp Group.

Separating the goods and bad (expired/damaged) items.

Housekeeping the outlet.

Learned some Excel skills.

Learned how to conduct Stock In.

Stock In is conducted when new items arrive.

Also learned how to adjust the price of the items in the Zappit system if there is any upcoming promotion.

I also learned how to create a purchase order (PO) using the Zappit system.

In the evening, at around 2:30 PM, visited the two outlets under my responsibility, Vina Residency and Cloud Tree.

• Determined and calculated the expired/damaged items.

• Took photos of the expired/damaged items.

• Updated in the WhatsApp Group.

• Also took photos of both outlets' layouts to sketch out the layouts and determine any areas for improvement.

Meeting at 9:00 AM with the director, Mr Teah and all of the interns to discuss the current situation of a particular outlet after visiting some outlets.

Updated by every intern who has visited the outlets about the current situation, any improvements made, and the problems faced in the outlets.

Based on my last visit to Vina Residency & Cloud Tree, I just checked and determined the expired/damaged items since I don't have much time.

Proposed the issues that I faced after visiting the two outlets.

Vina Residency – Access card to the outlet & the repairing process took much time, non-profitable as the area affected by the repairing process cannot be used to display the products.

Cloud Tree – Expired/Damaged items area should be tidier and more presentable; could be using some storage box or arranged more appropriately.

Realised that the expired items in one of the outlets will probably be the same at the other outlets due to the same batch of products.

Proceeded with sketching the layout of Vina Residency and Cloud Tree.

Learned about the ordering process for Bread, Milk and Egg (BEM).

Bread will be ordered on Friday and received the following Friday.

Milk and Egg will be ordered on Friday and received next Wednesday.

Continued sketching the layout of the outlets, Vina Residency & Cloud Tree.

• Illustrate the location of returnable, non-returnable & receiving areas.

• Determine if there are any areas for improvement.

Updated and improvised the layout of Vina Residency and Cloud Tree.

Assisted the admin in handling the invoice.

Matching invoice no. with the supplier PO.

Undergone the analysis for the eggs damaged/expired in February and March 2024 for 15 outlets to detect the top 3 outlets that returned the most.

The analysis is carried out to reduce the future order for eggs in those three outlets to prevent future returns.

ADO Analysis (Average Daily Ordering) & ADS Analysis (Average Daily Sales).

Meeting with the Head of the Operation Department (HOD), Mr Adam.

• Required to update what has been done in the previous week by sending the email every morning on Monday. (Weekly Report)

• Required to send the Weekly Report (1/4/2024 – 5/4/2024) to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

• Can be in point form.

• The goods can be categorised into two, which are good goods and bad goods. The goods will be displayed in the outlet, while the bad goods can be divided into two categories: returnable and non-returnable.

• The returnable goods will be returned to the suppliers, while the Operation Team will dispose of the non-returnable goods. Non-returnable goods are Milk (Farm Fresh & Nutrigen), Bread and Eggs.

• Tote box (Red colour) – Used to store loose items.

Appointed by the director, Mr Teah, to learn Excel skills.

• To calculate the number of SKUs/items in each ranking based on the category of the items.

• To calculate the number of SKUs/items that are out of stock (OOS) in each of the rankings based on the category of the items.

Wrote the Weekly Report (1/4/2024 – 5/4/2024) and emailed it to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Continued working on the Excel tasks assigned yesterday.

Meeting with the Head of the Operation Department (HOD), Mr Adam and the other interns from the Operation Team.

• Scheduled to visit the outlets today.

• Discussed if there are any amendments to the schedule arranged.

• Explained and reminded again about the Priority 1, 2, 3, & 4.

• A good analysis would require the number of orders, the number of sales, and the number of returns.

• In addition, a minimum of 3 months of analysis will be better as a more extended period will not be accurate.

Visited one of the outlets under my responsibility in the evening, Zeva.

• Took photos for layout, planogram, and price tags.

• Conducted Priority 1.

  • Determined the location for returnable, non-returnable & receiving.

  • Checked for the expired/damaged items.

  • Took photos of the expired items and updated them in the WhatsApp Group.

• Conducted Priority 2.

  • Carried out Stock Take.

  • Counted for the expired/damaged items and packed them in boxes.

  • Updated in the ARS system.

• Conducted Priority 3.

  • Checked if the beer chiller is arranged according to the planogram.

  • Checked whether all the items have the price tag.

• Conducted Priority 4.

Duty at Vida Box from 8:00 AM to 10:30 AM.

• Removed the old stocks (old buns and sandwiches) from the shelves. Recorded it and updated to the WhatsApp group.

• Arranged stocks.

• Cleaned up the table.

• Greet the customers.

Visited one of the outlets under my responsibility, Cloud Tree.

• Took photos for layout, planogram, and price tags.

• Conducted Priority 1.

  • Determined the location for returnable, non-returnable & receiving.

  • Checked for expired/damaged items.

  • Took photos of the expired items and updated them in the WhatsApp Group.

• Conducted Priority 2.

  • Carried out Stock Take.

  • Counted for the expired/damaged items and packed them in boxes.

  • Updated in the ARS system.

• Conducted Priority 3.

  • Checked if the beer chiller is arranged according to the planogram.

  • Checked whether all the items have the price tag.

• Conducted Priority 4.

Just managed to conduct the stock take for the latest lists of expired/damaged items.

The remaining expired/damaged items were not counted, and the stock take at Cloud Tree was incomplete due to insufficient time.

Submitted the weekly report for last week (8/4/2024 – 12/4/2024).

Had training with the interns from the Operation Team and Business Development Department (BD) at one of the outlets, MyHabitat.

• Briefed and explained the protocol to follow to provide good customer service at the outlets.

• Observed and walked through the outlet.

• Discovered if there are any issues arising in the outlet.

• Divided into groups to make amendments or changes to the current display/arrangement of the items.

• Wrote a report about this.

Prepared for the meeting at 2:00 PM to update the director, Mr Teah, on what has been done in the previous two weeks, mainly focusing on Priority 1 – 4.

• Prepared the presentation for the meeting, which is the layout of the outlets.

• Presented to the director, Mr Teah and the Head of the Operation Department (HOD), Mr Adam.

• Explained the current progress in each outlet for Priority 1 – 4.

• If not completed for Priority 1 – 4 in each of the outlets under the responsibility, it needs to be completed by this week, together with Priority 5 – 8.

• A new technology, face recognition, will be installed this Wednesday, 17/4/2024.

• The updates on the current progress are conducted by the interns from the Operation Team, Information Technology (IT) team, and Business Development (BD) team.

• The primary purpose of the meeting is to learn with each other and to learn about data analysis, operation, and SOPs.

• Need to propose the assigned SOP for the upcoming week.

Had a meeting with the director, Mr Teah, to discuss the Excel tasks assigned.

• Need the latest inventory lists to know the inventory number for each SKU in every outlet, which can be requested from the admins.

• Need to know the cost price for each SKU to calculate the price for each outlet.

• The total value for each outlet can be calculated by multiplying the cost price by the inventory number for each SKU and summing all of them.

• The volume can be obtained and referred to the latest quantity of items/products (SKU) in each outlet, which will be updated daily.

• Meanwhile, the return value and volume will need to wait until after the stock-take process is completed.

Meeting with the director, Mr Teah and interns from the Operation Department.

Wrote the improvement report for MyHabitat after visiting the outlet on 15th April 2024.

Visited one of the outlets under my responsibility today, Cloud Tree.

• Important:

  • Analyse the environment of the outlet (etc., lights, air conditioners).

  • Analyse the items/products inside the outlet, for instance, the display of the items/products, whether it is according to the planogram or has any empty spaces in the chillers and racks, to ensure the on-time replenishment of stocks.

  • The availability of price tags.

  • Carry out stock count, mainly focusing on bad stocks.

• Priority.

  • Continued with Priority 2, which is incomplete from the last visit and completed by today.

    • Carried out Stock Take.

    • Counted for the expired/damaged items and packed them in boxes.

    • Updated in the ARS system.

  • Conducted Priority 3.

    • Checked if the beer chiller is arranged according to the planogram.

    • Checked whether all the items have the price tag.

  • Conducted Priority 4.

    • There will be three promotional racks due to infrastructure changes.

  • Conducted Priority 5.

    • Checked if the beverage chiller is arranged according to the planogram.

  • Conducted Priority 6.

    • Checked if the medical, health & wellness & confectionery area is arranged according to the planogram.

  • Provide an improvement plan for Cloud Tree for the next meeting.

Finalised the improvement report for MyHabitat and submitted it.

Continued sketching the layout for Cloud Tree and Zeva.

• Continued working on the layout and determining the improvement plan for both outlets.

Visited one of the outlets under my responsibility, Trinity Aquata.

• Took photos for layout, planogram, and price tags.

• Conducted Priority 1.

  • Determined the location for returnable, non-returnable & receiving.

  • Checked for expired/damaged items.

  • Took photos of the expired items and updated them in the WhatsApp Group.

• Conducted Priority 2.

  • Carried out Stock Take.

  • Counted for the expired/damaged items and packed them in boxes.

  • Updated in the ARS system.

• Conducted Priority 3.

  • Checked if the beer chiller is arranged according to the planogram.

  • Checked whether all the items have the price tag.

• Conducted Priority 4.

• Conducted Priority 5.

  • Checked if the beverage chiller is arranged according to the planogram.

• Conducted Priority 6.

  • Checked if the medical, health & wellness & confectionery area is arranged according to the planogram.

• Provide an improvement plan for Trinity Aquata for the next meeting.

Updated the Head of the Operation Department (HOD), Mr Adam, on the progress made in the previous days.

Clarified how to manage non-returnable goods, which can expire or be damaged.

For returnable stocks, collect, scan, count, pack and label.

For non-returnable, collect, scan, count, pack and dispose of; same for both expired and damaged.

Continued sketching the layout for Cloud Tree and Zeva.

• Continued working on the layout and determining the improvement plan for both outlets.

Visited one of the outlets under my responsibility, Vina Residency, after the lunch break.

• Took photos for layout, planogram, and price tags.

• Conducted Priority 1.

  • Determined the location for returnable, non-returnable & receiving.

  • Checked for expired/damaged items.

  • Took photos of the expired items and updated them in the WhatsApp Group.

• Conducted Priority 2.

  • Carried out Stock Take.

  • Counted for the expired/damaged items and packed them in boxes.

  • Updated in the ARS system.

I didn’t finish the stock take; I just managed to conduct the stock take for the latest lists of expired/damaged items.

The remaining expired/damaged items were not counted, and the stock-take process at Vina Residency was incomplete due to insufficient time and empty boxes. Need to transfer from other outlets.

Updated the Head of the Operation Department (HOD), Mr Adam, about the current progress as it has been updated until today.

The stock-take process needed to be completed by this week.

Remained Vina Residency hasn’t completed the stock take.

Worked on the layout for Trinity Aquata.

• Sketched the layout and determined the improvement plan for Trinity Aquata.

Revisited Vina Residency.

• Continued with Priority 2, which is incomplete from the last visit and completed by today.

  • Carried out Stock Take.

  • Counted for the expired/damaged items and packed them in boxes.

  • Updated in the ARS system.

• Conducted Priority 3.

  • Checked if the beer chiller is arranged according to the planogram.

  • Checked whether all the items have the price tag.

• Conducted Priority 4.

  • There will be three promotional racks due to infrastructure changes.

• Conducted Priority 5.

  • Checked if the beverage chiller is arranged according to the planogram.

• Conducted Priority 6.

  • Checked if the medical, health & wellness & confectionery area is arranged according to the planogram.

• Provide an improvement plan for the Vina Residency for the next meeting.

• Calculated the number of soju to be transferred to other outlets due to the large amount.

  • Plan for the transfer of soju to other outlets.

• The outlet is still under-repaired, whereby the water is still dropping from the ceiling.

• The paint workers have visited, and the painting will be done tomorrow.

Meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, and the Marketing Executive, Ms Cheong, regarding the Excel tasks.

• The inventory task needs to be updated. However, the inventory balance remains an issue.

• Not sure whether to use the current inventory balance (daily updated) or the inventory balance after the stock take for good stocks.

• As advised by Mr Adam, we can prepare for two versions: the current daily updated inventory balance or the inventory balance after the good stock take conducted.

Submitted the weekly report for last week (15/4/2024 – 19/4/2024).

Meeting with the Head of the Operation Department (HOD), Mr Adam and the operation interns to update and review what was done last week according to the priorities.

• The focus of the meeting is to know the status of the bad stock take and the location of returnable, non-returnable and receiving areas.

• When arranging the stocks on the rack/shelf, the brand of the items/products needs to face outside and practice First In, First Out (FIFO), whereby the new stocks need to be put behind while the old stocks need to be put in front to prevent wastage. This is because new stocks will expire later than old ones.

Meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam and the Operation Team.

• Talked about the Standard Operation Procedures (SOPs) regarding the Outlet Inbound SOP.

• Outlet Inbound SOP: It is essential to know when the stocks will arrive at the outlet or estimate the time of arrival at the outlet (ETA), who will write the order and when the order will be placed.

• Continued with the briefing for the layout of the outlets.

• Summarised the discussions about the layout and the issues of each outlet from yesterday.

• Briefed about the location of returnable, non-returnable and receiving areas.

• The location of the returnable and non-returnable needs to be clearly stated and allocated to ensure the smooth process of stock take and packing for return. It is also crucial for the driver to take the returnable stocks.

• Returnable stocks must be managed quickly to avoid blockage inside the store (toward the customers and drivers) and accumulating expired/damaged products.

Proceeded with the inventory task assigned by the director, Mr Teah.

• To conclude the total volume and value for each outlet.

Visited a few outlets to complete some of the tasks.

• Parliament: To remove some products from the outlet (Tarami).

• Kiaramas Sutera: To arrange the beer chiller according to the planogram and manage the expired products for return.

• Pavilion Hilltop: Place the baskets in the outlet.

• Verdana: To place the medicine racks in the outlet.

Meeting with the director, Mr Teah and the operation interns.

• The importance of fixing the location for returnable, non-returnable and receiving areas is to allow the driver to know where to put the good stocks and where to take the returnable stocks.

• The internal transfer between the outlets is to transfer the good stocks to other outlets to promote sales, probably the outlet that will sell that product better.

• It is essential to have expired product promotions to promote sales and avoid wastage.

• It is required to do three works simultaneously (check for expired products, conduct the stock take for good products, and arrange according to the planograms).

Visited one of the outlets under my responsibility, Cloud Tree.

• Worked in pairs.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

Duty at Vida Box, from 8:00 AM to 10:30 AM.

• Housekeeping the outlet.

• Arranged stocks.

• Cleaned up the table.

• Greet the customers.

• Didn’t have the nasi lemak delivery today.

Visited one of the outlets under my responsibility, Trinity Aquata.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

• Displayed the catalogue of the products and promotions in the outlet.

Visited Fraser Tower.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

Updated the inventory task assigned by the director, Mr Teah.

• Updated the latest inventory balance of each SKU for each outlet, which is on 27/4/2024.

• Updated the latest cost price for each outlet.

• Updated the total volume and value for each outlet.

Visited one of the outlets under my responsibility, Zeva.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

• Didn’t complete the stock take by today, only halfway due to arranging the chillers based on the planogram and insufficient time.

• Will continue the good stock take for Zeva tomorrow morning.

Visited one of the outlets under my responsibility, Zeva.

• Continued with the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

• It is completed for Priority 1, 2, 3, 5, & 6 and the good stock take.

Visited another outlet under my responsibility, Vina Residency.

• Conducted the stock take for good stocks.

• Carried out Priority 1 & 2.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Did not complete the stock take by today, only halfway due to insufficient time.

• Will continue the good stock take for Vina Residency on Thursday morning.

Compiled the Stock Take IDs for every stock take carried out, good or bad, in each outlet and the respective count type (good/bad) from early April until now.

• Submitted to the Head of the Operation Department (HOD), Mr Adam, once completed.

Attended the training for Member’s Day that was carried out at Five Stones today at 11:00 AM.

• Everyone will have their own outlet to be responsible for.

• Prepare a summary report after the Member’s Day on 5th May 2024.

• Point of Sales (POS) System: Need to know how to pay. If unable to pay, restart the POS and the credit card machine.

Visited one of the outlets under my responsibility, Vina Residency.

• Continued with the stock take for good stocks.

• Carried out Priority 1 & 2.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• It is completed for Priority 1 & 2 and the good stock take.

Updated the latest stock take IDs and the count type by including all the stock take that the Operation Team conducted until yesterday.

• Submitted to the Head of the Operation Department (HOD), Mr Adam.

• All the good stock take for the 21 outlets has been done.

• The cigarette counts only remained for three outlets: Five Stones, Zeva & Trinity.

One of the items in Vina Residency (Ice Cream from Tian An) cannot be scanned by using the POS system and ARS system when conducting the good stock take yesterday.

• Informed in the WhatsApp group (AAA SoSmart Operation).

• Asked the supplier from Tian An regarding the stock.

Short briefing on the upcoming Member’s Day on 5^th May 2024.

• Distributed the free samples, promotional tags, and yellow price tags for Member’s Day at around 10:30 AM.

• Free samples like bubble gloves (in different sizes: S, M & L) and C&S tissue papers.

Learned about the SKUs the outlets did not want to sell anymore.

• We will no longer order these SKUs due to low sales.

• These SKUs will be gradually removed from the inventory lists and outlets.

Had a meeting with the director, Mr Teah, and the Operation Team.

• To discuss the inventory status, chiller & freezer status, and fresh stock ordering.

• Upon the discussion, the SKUs that will be removed and did not want to sell anymore in the outlets usually have zero or fewer quantities, focusing on the alcohol and beverage category.

• Some SKUs are only available in a few outlets, but not all of them.

• To sell out these SKUs, the chiller & freezer planogram will be refixed or amended so that these SKUs will be placed and focused in the outlets with a high probability of selling out.

Prepared the latest inventory report based on the inventory data after the good stock take.

• Manually compiled all the good stock take records to find the inventory balance for each outlet.

• Need the inventory data that have included all the good stock take records.

Had a meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, and the Operation Team.

• Order Proposal

  • Everyone needs to propose an order for one outlet that includes all the categories of products.

  • I will need to propose the order for Cloud Tree.

  • Propose the order and place on every Monday and Thursday.

  • Take into consideration the lead time, minimum order quantity (MOQ) and fast-moving goods (FMGS).

  • Consider the average monthly sales (AMS) and the current inventory balance.

  • The average monthly sales (AMS) can be calculated by taking the total sales of specific months and dividing by the total of months.

  • Once the order has been delivered and arrived at the outlets, the Operation Team will arrange the new arriving stocks.

The opening of Vida Box.

• Assisted the promoters for Nutrigen, Wonderbrew, Kikkoman, Roasty & Tasty by promoting and offering samples to possible customers.

• Introduced the new products to the customers.

• Explained the opening of the Vida Box and welcomed them to visit.

• Distributed free samples (like Mister Coffee, Kam Yuen, etc.) to the surrounding people to attract them to try the new products and spend at the new outlet.

Worked on the inventory report for 5/5/2024, as requested by the director, Mr Teah.

• Submitted it via email.

Worked on updating the records for warehouse transfer, focusing on the internal transfer.

• Updated the records of internal transfer between the outlets that include Cloud Tree, Trinity, Vina Residency & Zeva to other outlets into the ZappIT system by referring to the WhatsApp group.

• Ensured all the respective internal transfer records were up to date.

• Updated the status of the warehouse transfer records in the Google Sheet.

Updated the inventory report based on the April Stock Take records (16/4/2024 – 7/5/2024).

• Compiled all the stock take IDs for all 21 outlets based on the good stock take conducted from 16/4/2024 to 7/5/2024.

• Extracted the respective stock take IDs from ZappIT.

• Prepared and made an inventory report based on the data extracted.

• Compared the inventory report based on the system and the inventory report based on the good stock take conducted.

Tested the samples from the suppliers to check whether they were suitable to be sold at the outlets.

• Tried all different flavours.

• Provided feedback to the Business Development Department (BD) and the Marketing Executive.

Had a meeting with the director, Mr Teah, and the operation interns.

• Standard Operating Procedures (SOPs)

  • The meeting aimed to discuss and review the Standard Operating Procedures (SOPs) that have been created.

  • Everyone took turns presenting their SOPs.

  • I am responsible for the Outlet Inbound SOP.

  • It is recommended to place the picture of the Delivery Order (DO)/Invoice inside the SOPs.

• Order Proposal

  • Need to propose the order for Cloud Tree.

  • The order needs to be placed before 12:00 PM.

  • Need to refer to the inventory report and observe which SKUs have low stock levels or are out of stock (OOS).

  • Use this chance to determine whether the SOPs are working.

Placed the orders for Cloud Tree based on the order plan before 12:00 PM at YLTC ZappIT to ensure the new stocks arrive at the outlet on Monday.

Prepared Member’s Day Report on 5/5/2024 for Cloud Tree.

• Highlighted the issues faced during the Member’s Day at Cloud Tree.

• Explained and briefed the issues in detail.

• Provided suggestions to fix the issues faced.

Submitted the Member’s Day Report 5/5/2024 for Cloud Tree to the Business Development Department (BD).

Had a meeting with everyone involved in the Member’s Day on 5/5/2024.

• Shared the issues faced in every outlet.

• Discussed ways to solve the issues that arose.

• Also discussed things to improve in the outlets.

Continued working on updating the records for warehouse transfer, focusing on the return and damaged stocks.

• Updated the records of return/damage stocks for Cloud Tree, Trinity, Vina Residency & Zeva into the ZappIT system by referring to the WhatsApp group.

• Ensured all the records of return/damage stocks for Cloud Tree, Trinity, Vina Residency, and Zeva were up to date.

• Updated the status of the warehouse transfer records in the Google Sheet.

Worked on the inventory report on 30/4/2024 and 10/5/2024.

• Updated the latest inventory balance of each SKU for each outlet on both 30/4/2024 and 10/5/2024.

• Updated the latest cost price for each outlet.

• Updated the total volume and value for each outlet and category.

• Submitted both inventory reports to the director, Mr Teah, via email.

Worked on the warehouse transfer, focusing on the return and damaged stocks.

• Updated the records of return/damage stocks for Cloud Tree, Trinity, Vina Residency & Zeva into the ZappIT system by referring to the WhatsApp group.

• Ensured all the records of return/damage stocks for Cloud Tree, Trinity, Vina Residency, and Zeva were up to date.

• Updated the status of the warehouse transfer records in the Google Sheet.

Inventory.

• The SKUs with negative values could be caused by the delay in the stock receipt, meaning that the admins have not conducted stock in yet.

• Need to match the Purchase Order (PO) with the SKUs with negative values, can match with the ordering file to reduce the number of SKUs with negative values.

• Need to find the SKUs with drastic changes.

• The SKUs with negative values and those with increasing positive values will be the target for the next stock take.

• Also, the SKUs with the N/A category or ranking must be figured out.

Worked on the inventory report on 12/5/2024.

• Updated the latest inventory balance of each SKU for each outlet on 12/5/2024.

• Updated the latest cost price for each outlet.

• Updated the total volume and value for each outlet and category.

Worked on analysing the SKUs with negative values and high variances.

• Referred and used the data from the inventory report on 12/5/2024.

• This will be used as a reference for the lists for upcoming stock rechecks.

• Can be categorised into two. SKUs with negative values and high variance (have the amount lower/higher than the average compared to the other outlets).

• About 353 SKUs with negative values and 125 SKUs with high variances.

Discussed the analysis findings for the SKUs with negative values and high variances with the director, Mr Teah.

Amended the Outlet Inbound Standards Operating Procedures (SOP) and submitted them to the Head of the Operation Department (HOD), Mr Adam.

Worked on analysing the returned stocks to the suppliers, as the director, Mr Teah requested.

• Updated the quantity of each SKU returned to the suppliers for every outlet, ensuring current information.

• Updated the total volume and value of returned stocks for each outlet and category.

Requested the assistance of the operation interns to check on the SKUs with negative values and the SKUs with high variances on several outlets, such as Opal Damansara & Potpourri.

Updated the data for return stocks to the suppliers in the inventory report on 12/5/2024 and submitted it to the director, Mr Teah.

Assisted in classifying the stock take IDs into good and bad stock take, whereby the bad stock take can be further classified into returnable and non-returnable.

• Shared with the other operation interns for reference.

Updated the inventory report on 12/5/2024 to summarise the data for return stocks by suppliers.

• Updated the total volume and value of returned stocks for each supplier.

• Submitted it to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Had a meeting with the director, Mr Teah, to discuss the order placement for every outlet.

• The order will be placed every Monday & Thursday.

• Need to go through each outlet to ensure they have sufficient stock of items and quantity.

• Aim to boost sales in every outlet.

• Need to check our own outlet to determine which items need to be ordered.

Carried out the analysis to determine which items need to be ordered.

• By referring to the average monthly sales (AMS) and the inventory balance in the system for every outlet.

Placed the orders for Cloud Tree before 12:00 PM at YLTC ZappIT to ensure the new stocks arrived at the outlet.

Assisted in arranging the Lalamove services to transfer the good stocks from Trinity to D28 Damansara.

Worked on the analysis for the SKUs to be rechecked due to negative values and high variances.

• Matched the inventory report on 12/5/2024 with the Purchase Orders (PO) that haven’t been stocked in to reduce the number of SKUs with negative values.

• The analysis has been categorised into SKUs with negative values and high variances.

• Submitted the analysis to the director, Mr Teah and the Head of the Operation Department (HOD), Mr Adam.

Proposed the order plan for United Point.

• The order plan was created based on the average monthly sales (AMS) and the latest inventory balance on hand in the system.

• The inventory balance in each outlet could be reviewed through the daily updated reports and the WhatsApp group.

Placed the orders for United Point based on the order plan before 12:00 PM at YLTC ZappIT.

Worked on updating the warehouse transfer records, focusing on the return and damaged stocks.

• Updated the records of return/damaged stocks for Cloud Tree, Trinity, Vina Residency, and Zeva into the ZappIT system by referring to the WhatsApp group.

• Ensured all the records of return/damaged stocks for Cloud Tree, Trinity, Vina Residency, and Zeva were up to date.

• Updated the status of the warehouse transfer records in the Google Sheet.

Assisted in printing the price tags for those SKUs that did not have them.

Continued updating the warehouse transfer records, focusing on the return and damaged stocks.

• Updated the records of return/damaged stocks for Cloud Tree, Trinity, Vina Residency, and Zeva into the ZappIT system by referring to the WhatsApp group.

• Ensured all the records of return/damaged stocks for Cloud Tree, Trinity, Vina Residency, and Zeva were up to date.

• Updated the status of the warehouse transfer records in the Google Sheet.

Visited the outlets, Zeva, Cloud Tree, and Vina Residency.

• Checked for the expired/damaged items.

• Took photos of the expired/damaged items and updated them in the WhatsApp Group.

• Packed the expired items into boxes and updated in the ARS system.

• Calculated the number of cartons for returnable stocks for each TK number in every outlet.

• Displayed the new arriving stocks.

• Placed the hot dispenser at Vina Residency.

Prepared a list of SKUs for the stock recheck by outlets, which would be conducted in May, focusing on those with negative values and high variances.

• Submitted the file to the Head of the Operation Department (HOD), Mr Adam.

Proposed the order plan for Cloud Tree and Zeva.

• The order plan was created based on the average monthly sales (AMS) and the latest inventory balance on hand in the system.

• The inventory balance in each outlet could be reviewed through the daily updated reports and the WhatsApp group.

Placed the orders for Cloud Tree and Zeva based on the order plans before 12:00 PM at YLTC ZappIT to ensure the new stocks arrived at the outlets.

I prepared the Good Return Notes (GRN) for returnable stocks at Cloud Tree, Trinity, Vina Residency, and Zeva.

I worked on updating the inventory report on 22/5/2024.

• Updated the latest inventory balance of each SKU for each outlet on 22/5/2024.

• Updated the latest cost price for each outlet.

• Updated the total volume and value for each outlet and category.

• Included the data for return stocks to the suppliers in the inventory report.

• I submitted it to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Worked on updating the inventory report on 22/5/2024.

• Cost price rather than selling price needed to be used.

• I updated the cost price and removed the selling price from the inventory report.

• Some SKUs did not have the cost price.

• Notified and submitted the updated file to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Bought the dustbin and garbage bags for Cloud Tree.

Assisted in arranging the Lalamove services to transfer the good stocks from Zeva to Nadi Bangsar.

Visited one of the outlets, Fraser Tower.

• Reviewed the list of SKUs for the stock recheck at Fraser Tower, focusing on those with negative values and high variances.

• Calculated the quantities for these SKUs.

• Scanned the barcodes and entered the actual counts of the SKUs.

Visited another outlet, Cloud Tree.

• Placed the new price tags at Cloud Tree.

I checked the inventory balance for Pangkor Boy.

Placed the orders for Cloud Tree before 12:00 PM at YLTC ZappIT to ensure the new stocks arrived at the outlet on Thursday.

Also taught the interns from other departments to place orders for their outlets under their responsibility.

Conducted the analysis on the Write-Off and Return data for Ximplicity.

• The data for Write-Off and Return was based on the warehouse transfer data that the operation interns had keyed in and approved by the Head of the Operation Department (HOD), Mr Adam.

• The data for Write-Off and Return was up-to-date until 24/5/2024.

• Separated the raw data into two: the items to be written off and the items to be returned.

• Compiled into value and volume by outlets and by categories.

• Submitted the analysis to the director, Mr Teah and the Head of the Operation Department (HOD), Mr Adam.

Compiled the lists of items that the Operation Team cannot scan for the second stock take (stock recheck).

• The second stock take, the stock recheck, was conducted from 23/5/2024 to 28/5/2024, focusing on certain SKUs with negative values and high variances.

• The Operation Team cannot scan some items in the outlets.

• This led to compiling the lists of items that cannot be scanned, which will then be sent to the IT Development Department, Mr Ee, to key those items into the system manually.

• The lists of items were arranged based on the outlets, date, stock take no., SKU, product name and quantities.

Had a meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, and the operation interns.

• Discussed the issues faced.

  • Ordering

    • Can order more items.

    • Consider the lead time (the time between the order placed and delivered), ADO & ADS, & inventory balance.

    • Check whether the inbound process follows the Standard Operating Procedures (SOPs) created.

    • Place orders for categories such as Alcohol, Beverages, Snacks, Dry & Canned Foods (Instant Noodles) & Confectionery.

  • Return

    • Return of the bad stocks and delivery of the good stocks will co-occur.

  • Good Return Notes (GRN) – Collecting the bad and returnable stocks.

  • Planogram – Need to plan for the medicine/health planogram.

Went to one of the outlets, Cloud Tree.

• Checked on the expired products. Took photos of the expired items and updated them on the WhatsApp group.

• Placed the new price tags due to price increase.

Worked on the weekly report for last week.

Prepared the new price tags to be displayed at Vina Residency.

Went to Casa Desa for the closing down.

• Bought the empty boxes to the outlet and packed the stocks.

• Arranged for the Lalamove services to transfer all the good stocks from Casa Desa to Verdana.

• Helped the driver to load all the stocks into the truck at Casa Desa.

• Helped the driver to unload all the stocks from the truck to Verdana.

• Moved all the stocks into Verdana.

• Did not manage to unpack all the stocks; will continue tomorrow.

Went to Verdana.

• Unpacked all the stocks from Casa Desa and displayed them.

• Due to the excess stocks, we planned for the internal transfer from Verdana to other outlets and packed them.

Submitted the lists of products that must be transferred from Verdana to Cloud Tree in the WhatsApp group (XMCT Warehouse Transfer Record).

• Internal transfer from Verdana to Cloud Tree is required as there are too many stocks allocated at Verdana due to the closing of Casa Desa, which resulted in the transfer of remaining stocks at Casa Desa to Verdana.

• The transfer of excess stocks in Verdana to other outlets is crucial as the other outlets have spaces to display these stocks and can sell out of these items.

Visited Five Stones.

• Displayed the newly arrived stocks on the chillers and racks at the outlet to provide more choices to the customers and boost sales.

• Placed new price tags for the items with price increases to provide accurate information to the customers and avoid misunderstanding, which can affect customer satisfaction.

Worked on the weekly report for last week (27/5/2024 – 31/5/2024).

Updated the latest inventory report for 3/6/2024.

• Updated the latest inventory balance of each SKU for each outlet, which is on 3/6/2024, by referring to the inventory summary file that will be updated daily.

• Updated the total volume and value for each outlet.

• Checked the final report to see if there were any errors.

• Identified the errors and determined the root causes of the errors made.

• Found errors in the quantities for some Panadol products, which are too extreme for Cloud Tree and Potpourri.

• Need to find out the root causes for the issues of too extreme inventory balance as it will cause the whole inventory report to be inaccurate and need to be corrected as soon as possible to ensure the accuracy of the inventory report.

Continued working on the inventory report for 3/6/2024.

• Tried to figure out the possible root causes that lead to the issues of an inventory balance that is too extreme.

• Three possible root causes for the error: Error in stock take, Error in internal transfer and Error in stock in.

• Excluded the error in stock take (the figures are still normal before/after stock take) and the error in internal transfer (no transfer of Panadol included both Potpourri and Cloud Tree).

• Thus, only focused on the error in stock in, which included the Purchase Order (PO).

• Checked on the stock receipt starting from the date the inventory balance figures began to become too extreme, which is on 22/5/2024.

• Successfully determined the relevant Purchase Order (PO).

• There is no issue with the Purchase Order (PO). However, problems arise when the Purchase Order (PO) is keyed into the system. The unit of measurement (UOM) is wrong when keyed into the system, leading to an error in the inventory balance.

• Three types of UOM: Carton (CTN), OTR & Unit.

• Need the assistance of the IT Development Department, Mr Ee, to amend the UOM on the stock receipt.

Updated the records for warehouse transfer.

• Updated the records of return/damage stocks for Cloud Tree and Trinity into the ZappIT system by referring to the WhatsApp group.

• Ensured all the records of return/damage stocks for Cloud Tree, Trinity, Vina Residency, and Zeva were up to date.

Proposed the order plan for Cloud Tree.

• The order plan refers to the average monthly sales (AMS) and the current inventory balance. It will also include the customers’ requirements based on the feedback submitted. For example, customers require more healthy drinks in the outlet.

• Placed the orders for Cloud Tree based on the order plan before 12:00 PM at YLTC ZappIT to ensure the new stocks arrive at the outlet on Monday. This is to satisfy customers and boost sales.

Submitted the inventory report for 3/6/2024 to the director, Mr Teah and the Head of the Operation Department (HOD), Mr Adam.

• Notified them about the issues of too extreme inventory balance and keep on following up on this issue.

I assisted the admin in understanding the ways to make inventory reports.

• The inventory reports need to be submitted twice a week.

• The inventory report will focus on good stocks (inventory on hand) and bad stocks (write-off and return), primarily on good stocks.

• The good stocks will focus on the current inventory on hand and refer to the inventory summary for each outlet, which will be updated daily at 2:00 AM.

• The admin needs to learn how to write the inventory report and submit it to the director and the Head of the Operation Department (HOD) for reference.

Assisted the admin in arranging the Lalamove for the internal transfer between the outlets.

• Arranged the Lalamove services to transfer stocks from Verdana to Five Stones.

• Arranged the Lalamove services to transfer stocks from Verdana to Cloud Tree.

Compiled the inventory with errors for the amendments such as the Panadol and Clorets.

• I emailed the IT Development Department, Mr Ee, to inform him and request his assistance to amend the SKUs With the Wrong Quantity & UOM (Panadol & Clorets).

• Provided the wrong quantity keyed in and the right quantity.

• Also provided is the respective invoice and purchase order (PO) no.

• The amendment of the SKUs with the wrong quantity and UOM is required to ensure the accuracy of the inventory balance.

Prepared and updated the inventory report as assigned by the director, Mr Teah.

• Updated the latest inventory balance of each SKU for every outlet, which was on 9/6/2024.

• Updated the total volume and value by outlets and by category.

• Sent the inventory report via email.

Created the order plan for Cloud Tree.

• The order plan is created by reviewing the average monthly sales (AMS) and the inventory balance.

• The inventory balance in each outlet can be reviewed through the daily updated reports and the WhatsApp group.

Placed the orders for Cloud Tree and Five Stones before 12:00 PM at YLTC ZappIT to ensure the new stocks arrived at the outlet on Thursday.

Compiled the stock recheck report based on the stock take conducted (23/5/2024 – 28/5/2024).

• The stock take conducted is based on the stock recheck lists prioritising the SKUs with negative values and high variances.

• Updated the stock recheck report based on the stock take IDs.

• Updated the actual count from the stock take IDs to the stock recheck report for each outlet.

• Compared the inventory balance on hand and the actual count during conducting the stock take for all 21 outlets.

• Submitted the compiled stock recheck report by outlets to the Head of the Operation Department (HOD), Mr Adam.

• Discovered some issues from the stock take records.

  • Keyed in the wrong UOM (like C&S Virgin Wood Pulp 3ply – Need to key in units but in OTR).

  • Keyed in the items that are not in the stock recheck lists.

  • Lacked or missed out on the items that need to be keyed in based on the stock recheck lists.

Worked on the stock recheck report.

• Prepared an amendment report to request the assistance of Mr Ee to make amendments to the respective stock take records, focusing on the following:

  • Items to be added – Determined the SKUs that missed out and did not scan into the ARS system based on the stock recheck lists, together with the respective quantity, stock take ID and outlet involved.

  • Items to be removed – Removed the SKUs that are not in the stock recheck lists, which are accidentally scanned and keyed into the ARS system.

  • Items to change UOM – Changed the UOM of the SKUs that are key in the wrong UOM.

• Determined the lists of SKUs that missed out and did not scan into the ARS system in every outlet based on the stock recheck lists.

Visited the outlets, which were Cloud Tree and Vina Residency.

• Cloud Tree

  • Changed the display of the items. Things that want to be sold out should be put at eye level.

  • Checked and determined the items that need to be ordered.

  • Checked the expired items in the outlet.

  • Placed the leaflets for the June Promotion.

  • Replaced the water dispenser.

• Vina Residency

  • Changed the display of the items.

  • Checked and determined the items that need to be ordered.

  • Checked the expired items in the outlet.

  • Placed the leaflets for the June Promotion.

Prepared the inventory reports for 3/6/2024, 6/6/2024 & 10/6/2024.

• Updated the latest inventory balance of each SKU for every outlet based on the respective dates.

• Updated the total volume and value by outlets and by category.

Prepared and sent the inventory balance of all SKUs under the medicine and household categories to the operation interns.

• The inventory balance of these categories is used to plan for the planogram.

Informed the inventory balance for the Kam Yuen and BX Yummy Soup to the Business Development Department (BD), as these SKUs are to have promotions and need to be available to all the outlets.

Updated the layout of the outlets, specifically for Cloud Tree, Vina Residency, Trinity & Zeva, by highlighting the location to pick up and drop off for Lalamove. This clarifies and makes it easier for customer services to direct and inform the drivers where to pick up and drop off the stocks when the internal transfer between two outlets occurs.

Checked on the lists of SKUs that missed out and did not scan into the ARS system in every outlet based on the stock recheck lists during the last stock take.

• Clarified whether these items have zero inventory balance or the operation team missed out on these items.

• Separated the lists into two, which are the items to be added to the respective stock take IDs (confirmed to have zero inventory balance) and the items to be rechecked on the following stock take (not sure whether they still have inventory or not in the outlets).

• We need to update Mr Ee for the items that are confirmed to have zero inventory balance, and we need his assistance to add to the respective stock take IDs, which will be compiled into the “Items to be added” in the amendment report.

• Meanwhile, the items to be rechecked will proceed to the next stock take.

Sent the amendment report to Mr Ee via email to remind the amendment on the stock take IDs for the last stock take that has been carried out on certain SKUs only.

• The amendment includes items to add, items to remove and items to change UOM.

Also sent an email to Mr Ee to correct the inventory error at NobleBox, in which the inventory balance of certain SKUs became too extreme compared to the stock on hand due to the error in stock receipt whereby the error in keying in the UOM.

• Need to change into the right quantity and UOM to minimise the error in the inventory report.

Placed an order for Cloud Tree before 12:00 PM.

Had a meeting with the Business Development Department (BD) and the interns.

• Required to monitor the items we ordered at the same time and whether they arrived at the outlets in the same batch and at the same time.

• Realised that the outlets' sales decreased based on the sales report.

• Customers are unsatisfied with the price increase that increases drastically.

• Some customers are also unsatisfied with the slow POS system.

• An ongoing initiative was providing gifts/samples to customers with bad experiences or who were unsatisfied with the services offered.

• The existence of Gondola End (GE) is for promotion and new SKUs.

Planned on the SKU lists for the weekly stock take that will be conducted next week.

• Realised the inventory errors, which means the inventory is too extreme compared to the others.

• Tried to check the latest inventory report to determine the SKUs that might be the error and highlighted those higher than the average.

• Reported the issue (SKUs with errors) to the Head of the Operation Department (HOD), Mr Adam.

• Usually, the admins are responsible for the key in the stock receipt.

  • Had a meeting with the admin and supervisor to discuss the issues.

  • Need to find a solution for the issue that occurred.

Worked on finding the possible inventory errors based on the latest inventory report.

• One way to find inventory errors was to check all stock receipts, starting from the date the error was detected. The possible date that the error began to be detected was 22/5/2024.

• Tried to find the errors in the stock receipts by going through them individually.

Put inventory errors aside first as the priority for updating the new layout and preparing the weekly stock take lists for next week.

Had a discussion with the Head of the Operation Department (HOD), Mr Adam and planned for the layout of the outlets by considering making GE, placement of the tables, movement of the single-door chiller, etc.

• Made amendments to the layout, especially Cloud Tree & Vina Residency, which don’t have any GE that prioritises the promotional items and plans to have the table placement.

• Submitted to the Head of the Operation Department (HOD), Mr Adam, the updated layout for both Cloud Tree & Vina Residency.

Planned for the weekly stock take scheduled for next week, which both the interns and the operation team will carry out.

• This weekly stock take prioritised the SKUs with negative values and high variances.

• Arranged the stock take lists based on the category for both the interns and operation teams.

  • The interns will focus on alcohol, beverage & health & wellness.

  • The operation team will focus on the confectionery, deli, dry & canned foods & snacks.

Conducted the stock take at Vida & NobleBox.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Still need to include the bad stocks during the stock take because the system hasn’t deducted the quantity of the bad stocks (the warehouse transfer records haven’t been approved).

• Checked the existence of the price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

• Prepared and printed the new price tags and replaced them at the outlets.

Had a meeting with the director, Mr Teah, and the operation interns.

• The June Stock Take aimed to ensure the accuracy of the inventory balance of each outlet and the price tags displayed at the outlets.

• The inventories that do not exist in the outlet need to be submitted to Mr Ee to make it 0.

• After today’s stock take at Vida and NobleBox, we need to ask the admins for assistance to check again and compare the inventory balance in the system and the inventory on hand.

Wrote and prepared the comparison reports for these two outlets.

• Extracted the data that the PIC scanned to the ARS system by referring to the stock take IDs.

• Combined and compared the inventory balance on the previous day and the actual count from the stock take conducted.

Compiled the stock take IDs for these two outlets and classified the count type.

• To be sent to Mr Ee after conducting the stock take at all 20 outlets.

Conducted the stock take at Fraser Tower, MyHabitat KL, Parliament & Five Stones.

• Printed and prepared the new price tags (basically for bread and ice creams), which need to change due to the errors in the price increase, which is too high for the customers. As customers complained about it, we have a price reduction on these SKUs.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Included the bad stocks during the stock take.

• Checked the existence of the price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

Wrote and prepared the comparison reports for these four outlets.

• Extracted the data that the PIC scanned to the ARS system by referring to the stock take IDs.

• Combined and compared the inventory balance on the previous day and the actual count from the stock take conducted.

Compiled the stock take IDs for these four outlets and classified the count type.

Conducted the stock take at Verdana, D28 Damansara, Kiaramas Sutera, Trinity, Pavilion Puchong & Zeva.

• Responsible for both Trinity and Zeva.

• Printed and prepared the new price tags for bread and ice creams.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Included the bad stocks during the stock take.

• Checked the existence of the price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

Wrote and prepared the comparison reports for these six outlets.

• Extracted the data that the PIC scanned to the ARS system by referring to the stock take IDs.

• Combined and compared the inventory balance on the previous day and the actual count from the stock take conducted.

Compiled the stock take IDs for these six outlets and classified the count type.

Conducted the stock take at Pavillion Hilltop, Opal Damansara & Nadi Bangsar.

• Responsible for Pavillion Hilltop.

• Printed and prepared the new price tags for bread and ice creams.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Included the bad stocks during the stock take.

• Checked the existence of price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

In the meantime, a customer complaint from Pavillion Hilltop complained that the reception in the outlets was not good, and the customer was unsatisfied with the POS system.

Wrote and prepared the comparison reports for these three outlets.

• Extracted the data that the PIC scanned to the ARS system by referring to the stock take IDs.

• Combined and compared the inventory balance on the previous day and the actual count from the stock take conducted.

Compiled the stock take IDs for these three outlets and classified the count type.

Conducted the stock take at Kiara East Dex Suite & United Point.

• Printed and prepared the new price tags for bread and ice creams.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Included the bad stocks during the stock take.

• Checked the existence of price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

Compiled the stock take IDs for these two outlets and classified the count type.

Conducted the stock take at Cloud Tree, Vina Residency & Potpourri.

• Printed and prepared the new price tags for bread and ice creams.

• Prepared the physical lists for the respective outlets with the inventory balance of the previous day and arranged them according to the category.

• Checked and counted all the SKUs in the outlets.

• Scanned using the ARS system and recorded the actual quantity on the physical lists.

• At the same time, we also checked on the expired/damaged products and separated them from the good stocks.

• Report expired/damaged products to WhatsApp (AAA Operation group).

• Included the bad stocks during the stock take.

• Checked the existence of the price tags in the outlets, whether the items have price tags or not or whether the price of the items matches the price tags displayed.

Compiled all the stock take IDs for all 20 outlets conducted from 18/6/2024 to 25/6/2024.

• Sent them to Mr Ee to be scripted into the system to refresh the inventory balance in the system.

Planned to do the comparison report for the remaining five outlets: Kiara East, United Point, Potpourri, Cloud Tree, and Vina.

Setup of the new setting for the email by the IT team.

Request from the Head of the Operation Department (HOD), Mr Adam, to update the inventory report on the data for both Write-Off and Return on behalf of Ximplicity.

Investigated the reasons behind that, causing the inventory balance in Casa Desa and Concerto North Kiara.

• Casa Desa (Calculated and recorded the remaining stocks at Casa Desa before the transfer to Verdana and sent it to Mr Ee to be scripted into the Verdana records. However, it was incomplete – leading to the existence of an inventory balance in the system).

• Concerto North Kiara (Checked on the inventory balance that will be updated daily through the email day by day, from the day that it had been cleared to 0 until the day that turns out to be too extreme values, found out it is because there is the transaction conducted by someone in the InMovement file – lead to the existence of inventory balance in the system, the data at the InMovement file and Inventory Summary file can be matched together).

The issues of the inventory errors caused by the automatic changes of UOM have been reported and notified to the upper level by the admins.

• The solution to this issue is still in progress.

Wrote and prepared the comparison reports for the remaining five outlets: Kiara East Dex Suite, United Point, Cloud Tree, Potpourri & Vina Residency.

• Extracted the data that the PIC scanned to the ARS system by referring to the stock take IDs.

• Combined and compared the inventory balance on the previous day and the actual count from the stock take conducted.

• Compiled all the comparison analyses for all 20 outlets and emailed them to the management.

Compiled the cigarette count in all 20 outlets and submitted it to the Head of the Operation Department (HOD), Mr Adam, as requested.

Arranged the good and bad stocks that are kept inside the office.

• Set up the metal racks to place good and bad stocks.

• Cleaned up all the empty boxes.

Received feedback from Mr Ee after requesting him to script in the stock take IDs for the stock take conducted.

• It was about the lists of SKUs scanned in pack size, not unit size.

• Required assistance from us to verify the conversion of UOM, which is from pack size to unit size.

Assisted the admins in solving the issues of the automatic changes of UOM.

• Sent an email explaining how the errors of UOM changes began to happen and requesting assistance in preventing these automatic UOM changes from occurring.

• This issue may be related to the stock receipt process itself. When doing the stock receipt, we will need to key in PO no., and the system automatically generates the corresponding stock receipt. During this process, we cannot modify the quantity and UOM of items. We will only review the generated stock receipt, save it, and submit it for approval.

• However, once the stock receipt is submitted for approval, where the UOM of certain items changes unexpectedly. The changes in UOM will only happen after the stock receipt is submitted, not before. In addition, this issue will occur randomly and inconsistently.

Worked on the weekly report.

Stock rechecks are conducted for all 20 outlets on 29/6/2024 and 30/6/2024, focusing on the SKUs with negative values.

• Compiled the June Stock Recheck lists conducted across all 20 outlets for SKUs with negative values.

• Emailed it to Mr Ee to script it and update the stock recheck records in the system.

Placed the orders for Cloud Tree based on the order plan before 12:00 PM at YLTC ZappIT to ensure the new stocks arrived at the outlet.

Worked on the weekly report for last week (24/6/2024 – 28/6/2024).

Conducted the stock analysis for SKUs with negative values for three consecutive days (29/6/2024 – 1/7/2024).

• Determined two categories: the analysis for SKUs with negative values and those with quantity changes.

• Will proceed with the investigation into the root causes of the SKUs with negative values.

Had a meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, the Head of the Information Technology Department (HOD), Mr Adrian, and the admin, Nurul.

• Discussed the SKUs with negative values that keep on increasing.

• Need to find out the reasons behind the SKUs with negative values.

• Several causes, including the warehouse transfer records, might lead to this issue.

Worked on finding out the root causes of the SKUs with negative values.

• Focused on Concerto North Kiara, Opal Damansara & Vida Box.

  • Concerto North Kiara

    • The inventory balance at Concerto North Kiara is supposed to be zero.

    • However, based on the inventory report, there was a total of -71 inventory balance.

    • Found out that unidentified transactions occurred.

    • The warehouse transfer records were being approved, thus leading to negative values in the inventory balance.

  • Opal Damansara

    • Human error – The people in charge (PIC) that conducted the stock take have missed out on the items, and the customers bought those items.

    • System error – Every SKU that is supposed to have inventory at the beginning quantity turned to zero.

  • Vida Box

    • It's the same system error as the Opal Damansara.

• Reported the findings to the director, Mr Teah.

Had a meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, the Head of the Information Technology Department (HOD), Mr Adrian and the PIC for the ZappIT system, Mr Ee.

• Discussed about the issues with the inventory.

• Presented the findings to Mr Ee.

Arranged for the stock take at the outlets, focusing on the SKUs with negative values.

• Referred to the inventory summary that is updated daily.

• Checked on the SKUs with negative values for each outlet, with 137 SKUs with negative values for 20 outlets.

• Compared the system's inventory balance on hand and the outlets' actual count.

Had a meeting with the director, Mr Teah, the Head of the Operation Department (HOD), Mr Adam, and the Head of the Information Technology Department (HOD), Mr Adrian.

• Need to check whether it is the stock receipt or the warehouse transfer that causes the existence of SKUs with negative values.

• This meeting aimed:

  • To know the balance of SKUs with negative values after deduction:

    • The bread, eggs, and milk (BEM).

    • The SKUs with negative values have been recounted.

    • The issue with Concerto North Kiara.

  • To know the return and bad stock data by outlets and categories.

Prepared the inventory data for household category in every outlet.

• To plan the allocation of household items.

• From Vina Residency and United Point to other outlets.

Stock Take.

• The stock take is conducted for ten outlets.

• Compiled all the data from 10 outlets according to the outlets, date of stock takes conducted, SKU, product name and the actual count.

• Submitted the compiled lists to Mr Ee for script in and update in the system.

Arranged for the stock take at the outlets, focusing on the SKUs with negative values.

• Referred to the inventory summary that is updated daily.

• Checked on the SKUs with negative values for each outlet, which increased today.

• The stock take will be focused on another six outlets.

• Compared the system's inventory balance on hand and the outlets' actual count.

Investigated the root causes for the SKUs with negative values at Casa Desa and Concerto North Kiara.

• The issue was due to the recent approval of warehouse transfer records.

• Requested assistance from Mr Ee to adjust the inventory balances of these two outlets to zero after confirming with the HOD that there will be no more transactions involving these two outlets.

Worked on the inventory report for 3/7/2024.

• Updated the inventory report with the data for both the return and bad stocks.

• For return & bad stocks – Updated the quantity to be returned/disposed of each SKU for every outlet until 3/7/2024.

• For good stocks - Updated the latest inventory balance of each SKU for every outlet on 3/7/2024.

• Updated the total volume and value for good, return & bad stocks by outlets and category.

• Submitted the inventory report to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Stock Take.

• The stock take is conducted for another six outlets.

• Compiled all the data from 6 outlets according to the outlets, date of stock takes conducted, SKU, product name and the actual count.

• Submitted the compiled lists to Mr Ee for scripting and updating the system.

Adjustments on the inventory balance.

• Requested the assistance of Mr Ee to script and update the stock recheck records for the 16 outlets in the system to reduce the number of SKUs with negative values.

• Also requested his assistance to clear the Casa Desa and Concerto North Kiara inventory balances and set them to zero, as there are no more transactions in these two outlets.

Worked on the inventory report for 5/7/2024.

• Updated the inventory report with the data for both the return and bad stocks.

• For return & bad stocks – Updated the quantity to be returned/disposed of each SKU for every outlet until 5/7/2024.

• For good stocks - Updated the latest inventory balance of each SKU for every outlet on 5/7/2024.

• Updated the total volume and value for good, return & bad stocks by outlets and category.

• Submitted the inventory report to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Followed up on the issues with the adjustments to the inventory balance.

• Updated the stock recheck records for the 16 outlets in the system to reduce the number of SKUs with negative values.

• Cleared the Casa Desa and Concerto North Kiara inventory balances and set them to zero, as there are no more transactions in these two outlets.

Checked and updated the existing cost price to ensure the accuracy of the inventory report.

Compiled all the data from the stock take for SKUs with negative values conducted on all 16 outlets.

• Compiled all the data according to the outlets, date of stock takes conducted, SKU, product name, and the actual count.

• Submitted the compiled lists to Mr Ee for scripting and updating the system.

Worked on the inventory report for 8/7/2024.

• Updated the inventory report with the data for all good, return, and bad stocks.

• For return & bad stocks – updated the quantity to be returned/disposed of for each SKU for every outlet until 8/7/2024.

• For good stocks – updated the latest inventory balance of each SKU for every outlet on 8/7/2024.

• Updated the total volume and value for good, return, & bad stocks by outlets and category.

• Submitted the inventory report to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Arranged for the stock take focused on the SKUs with negative values at the remaining four outlets.

• Conducted the stock take for SKUs with negative values at Verdana, D28 Damansara, Vina Residency, and Cloud Tree.

• All the data from these four outlets was compiled according to the outlets, date of stock takes conducted, SKU, product name, and the actual count.

• Submitted the compiled lists to Mr Ee for scripting and updating the system.

Assisted in matching the current lists of SKUs with the lists of SKUs provided by the new supplier.

• To determine what existing SKUs the new supplier sells to make ordering easier.

Attended the training for Power BI.

• Conducted at Level 22 of Vida Bukit Ceylon by Remus Shai from Yee Lee Central Services (YLCS).

• Learned about the importance of data and analytics.

• Learned the basics of inputting and visualising data.

• Visuals can be integrated across various apps, including Power BI Desktop, Power BI (Tablet/Phone), and Power BI Web.

• All these topics were covered in Part 1, consisting of Lessons 1 to 10.

Assigned by the director, Mr Teah, to perform inventory checking.

• Requested to check on certain SKUs, such as Coca-Cola and 100 Plus, for all the outlets according to the daily route.

• This task was assigned due to the inaccurate inventory balances in the system.

Transfer the Farm Fresh 1L milk from United Point to other outlets was requested.

• Need to arrange internal transfer from United Point to other outlets due to excess stocks.

Visited the outlet, Casa Desa.

• Cleaned Casa Desa, including sweeping, mopping the floor, and wiping the windows.

• Requested the management office (MO) to inspect the store to ensure they are satisfied with its condition post-rental.

• The management office (MO) made some requirements to restore the outlet to its previous state: The holes made for the earlier outlet settings need to be repaired.

Reviewed the inventory balance of the outlet, United Point.

• Investigated a theft case at United Point.

  • The thief stole items, primarily focusing on the alcohol category.

  • Successfully detected four theft incidents, with the first case occurring on June 29, 2024.

  • Contacted the thief, who has already paid for the stolen items from the four incidents.

  • Suspect the thief steals additional items.

• Need to trace the inventory balance back to early April.

  • The inventory balance at the beginning of the month, minus sales, will determine the closing inventory balance.

Assisted the admin in completing the inventory report on 11/7/2024.

• Updated the inventory balance for all good, return, and bad stocks.

• Updated the total volume and value for good, return, & bad stocks by outlets and category.

• Submitted the inventory report to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Duty at Parliament due to Persidangan Dewan Rakyat.

• Assisted customers who faced inquiries such as difficulties accessing the outlet and issues in the payment process.

• Checked for expired/damaged products and separated them from the good stocks.

• Reported expired/damaged products to WhatsApp group (AAA Operation group).

• Checked and determined the items needed to be transferred from other outlets.

• Arranged stocks.

• Ensured the cleanliness of the outlet.

Duty at Parliament due to Persidangan Dewan Rakyat.

• Assisted customers who faced inquiries such as difficulties accessing the outlet and issues in the payment process.

• Checked for expired/damaged products and separated them from the good stocks.

• Reported expired/damaged products to WhatsApp group (AAA Operation group).

• Checked and determined the items needed to be transferred from other outlets.

• Arranged stocks.

• Ensured the cleanliness of the outlet.

Inventory.

• SKUs with negative values.

  • Determining the root causes of increasing SKUs with negative values is needed.

• SKUs with the wrong barcode.

  • Needed to remove unnecessary SKUs with the wrong barcode, which will then proceed to remove inactive and non-selling SKUs.

  • Also needed to determine the root causes that lead to the existence of inventory balance for SKUs with the wrong barcode.

• It is necessary to determine whether there is more human error.

• Must also trace the inventory for the theft case at United Point.

Worked on one of the inventory issues: SKUs with the wrong barcode.

• The first step has already been completed: removing the SKUs with the wrong barcode, except those duplicating with the correct one.

• Duplicating with the correct barcode means the same item has both right and wrong barcodes.

• Needed to verify those items with the suppliers.

• The second step is to remove the inactive and non-selling SKUs.

• Compiled these SKUs into a file and requested the assistance of Mr Ee to remove them from the system.

• This aimed to reduce the number of SKUs in the system, leading to efficient inventory management.

Worked on another inventory issue: tracing the inventory for the theft case at United Point.

• This aimed to determine the exact losses (volume and value) from the recent theft case at United Point.

• It is believed that the number of losses is not precisely as committed by the thief.

• This led to determining the exact losses by tracing the inventory movement since the thief first entered the outlet.

• The thief first entered the outlet in early April, and it was found that the act of thieving happened at the end of June.

• This led to the need to conduct an inventory analysis from April to June, focusing on the alcohol category as the thief tended to take alcoholic items.

• The main factors contributing to inventory changes include stock takes (adjustments), stock receipts (receiving), warehouse transfers, and sales.

• The analysis also considers the beginning and ending quantities for each month.

• The estimated number of losses (in terms of volume and value) has been successfully determined at the end of the analysis.

Visited the warehouse at Port Klang.

• To observe and understand the warehouse operations, safety measures, inventory management, and overall process flow.

• The whole visit includes the following aspects:

  • Safety Measures.

  • Location and Receiving Process.

  • Inventory Management.

  • Operational Processes.

Worked on planning the July Stock Take, prioritising selective items in every outlet.

• Planned as a partial stock take.

• Due to inventory issues such as increasing SKUs with negative values and human errors during data entry, inventory inaccuracies led to a selective stock take, as requested by the Head of the Operation Department (HOD), Mr Adam.

• Focused on SKUs involved in transactions (like stock receipts and warehouse transfers) after the June Stock Take.

• Filtered SKUs involved or with transactions post-June stock take due to the high number of SKUs.

• Included categories such as Alcohol, Beverages, Snacks, and N/A in the July Stock Take.

Worked on adjusting and correcting warehouse transfer records with wrongly keyed SKUs.

• Found incorrect SKU selection in warehouse transfer records during the inventory analysis of the theft case at United Point.

• Requested Mr Ee's assistance in adjusting the related warehouse transfer record via email.

Placed orders for Cloud Tree based on the order plan before 12:00 PM at YLTC ZappIT to ensure new stocks arrived at the outlet.

• The order plan is based on the operation team's request when visiting the outlet and observing out-of-stock (OOS) items.

Had a meeting with the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

• Presented the proposal for July Stock Take and discussed increasing SKUs with negative values.

• July Stock Take:

  • Explained and presented the focus of the July Stock Take.

  • Focused on SKUs with transactions post-June Stock Take and categories like Alcohol, Beverages, Snacks, and N/A.

• SKUs with negative values:

  • Showed that increasing negative values were mainly due to delays in stock receipts.

  • Negative values mainly occurred due to sales transactions turning zero quantities negative.

Highlighted extreme negative values (e.g., -50 for Huggies at Verdana) due to missed items in previous selective stock takes.

• These items were included in the July Stock Take.

Worked on solving SKUs with wrong barcode issues.

• Confirmed with suppliers for SKUs with wrong and correct barcodes.

• Remained the SKUs that can be scanned only.

• Requested Mr Ee's assistance in removing unnecessary SKUs.

Worked on tasks assigned by the Head of the Operation Department (HOD), Mr Adam.

• Determined inventory differences after adjustments for stock receipts from May and June invoices.

• Compared inventory reports from the end of April to June before and after adjustments for stock receipts.

• Updated inventory reports for 30/4/2024, 31/5/2024, and 30/6/2024 before and after adjustments.

• Focused on good stocks due to monthly inventory closing.

• Updated relevant total volume and value by outlets and categories.

• Requested inventory summary reports for analysis from Mr Ee.

Continued tasks assigned by the Head of the Operation Department (HOD), Mr Adam.

• Mr Ee provided inventory summary reports post-adjustments.

• Continued updating inventory reports after adjustments for stock receipts from May and June invoices.

• Focused on good stocks for inventory closing from April to June.

• Updated total volume and value by outlets and categories.

• Conducted analysis to compare inventory before and after adjustments.

• Submitted findings to the director, Mr Teah, and the Head of the Operation Department (HOD), Mr Adam.

Listed SKUs without cost price from the ZappIT system.

• Reported findings to the Head of the Operation Department (HOD), Mr Adam, for further action.

Had a meeting with the director, Mr Teah.

• Discussed inventory analysis to determine differences post-adjustments for stock receipts.

• Found inventory differences before and after adjustments.

Updated cost prices for SKUs without cost prices in the system.

• Asked for the admins' help finding the missing cost price data and Mr Ee's assistance updating the system.

• Identified SKUs without cost prices, compiled data, and sent it to Mr Ee for updates.

Worked on tasks assigned by the director, Mr Teah.

• Assisted in separating expired items into returnable and non-returnable suppliers.

• Updated volume and value for each supplier under returnable and non-returnable categories.

• Identified suppliers that couldn't be classified as returnable or non-returnable.

• Compiled findings and submitted them to the director, Mr Teah.

Assisted in the Customer Service Department.

• Replaced relevant customer service due to technical difficulties.

• Assisted customers with opening and closing cigarette cabinets.

• Assisted customers with the payment process.

Completed the tasks assigned by the Head of the Operation Department (HOD), Mr Adam.

• Task 1: Submission of the Inventory Report.

  • Ensured timely submission of the inventory report twice a week.

  • Informed the Head of the Operation Department (HOD), Mr Adam, that last week's inventory report had been submitted.

• Task 2: Extreme Negative Values of an SKU (Huggies) at Verdana.

  • Investigated the cause of an extreme negative inventory balance (-50) for Huggies at Verdana.

  • Determined it was due to wrongly keyed-in quantities and SKU for the internal transfer records into the system, as well as transactions after the stock adjustments for the June Stock Take.

  • Requested Mr Ee to make the necessary adjustments.

• Task 3: Handover Procedures to Admins.

  • Developed and illustrated the Inventory Standard Operating Procedure (SOP), prepared handover lists, and assisted admins with the handover process.

  • Continued working on these procedures for the remaining three days.

• Task 4: Impact of Stock Receipts from May and June on Inventory Balance.

  • Investigated how stock receipts from May and June invoices impacted the current inventory balance.

  • Discovered that the impact was due to the transaction date being based on the approval date, causing receiving quantities to be included in the current inventory balance.

Worked on the July Stock Take Lists.

• Focused on SKUs with transactions after the June stock take and on categories: Alcohol, Beverages, Snacks, and N/A.

• Updated the July Stock Take Lists from the previous version.

Updated and completed the July Stock Take Lists.

• Focused on SKUs with transactions after the June stock take and on categories: Alcohol, Beverages, Snacks, and N/A.

• Submitted the file to the Head of the Operation Department (HOD), Mr Adam.

Worked on the draft for the Inventory SOP for the handover procedures.

• Developed the Inventory SOP, dividing it into Stock Take SOP and Inventory Error Management SOP.

• Stock Take SOP: Detailed procedures for conducting full or partial stock takes.

• Inventory Error Management SOP: Outlined methods for identifying and managing inventory errors.

Completed the Inventory SOP to be reviewed by the Head of the Operation Department (HOD), Mr Adam.

• Inputted the steps for both the Stock Take SOP and Inventory Error Management SOP from the Word file into the Excel file, further showing the flow of procedures for both SOPs.

Prepared the handover lists for ongoing tasks to be transferred to the following person in charge after leaving the company.

• The handover lists consisted of the ongoing work that needed to be passed to another person, which was the admins.

• Included tasks such as the inventory report (covering good, return, and bad stocks, to be reported twice a week) and stock take lists (SKUs for monthly stock take in each outlet).

Had a meeting with the Head of the Operation Department (HOD), Mr Adam.

• Inventory SOP.

  • Reviewed and refined the Inventory SOP for clarity and accuracy.

• Handover Lists.

  • Discussed the details of the handover lists with the Head of the Operation Department (HOD), Mr Adam.

Prepared necessary documents for the supervisor's signature, which is the Head of the Operation Department (HOD), Mr Adam, at the internship's end, ensuring all were signed.

Updated the SKU cost price and category with N/A data in the inventory report.

• Found several SKUs that had not updated the cost price and category in the inventory report.

• Assisted in updating these SKUs' cost price and category in the inventory report.

Assisted the admins in understanding the handover tasks.

Name: Sia Hui Sze

Matric No: 278719

Course: Bachelor’s Degree in Business Administration (Logistics and Transportation) with Honours

Practicum Duration: 4 months (1/4/2024 – 31/7/2024)

Email: huisze.1108@gmail.com

Phone No: 017-2313499

Home Address: 96, Jalan Intan 5/8, Taman Intan, 86000, Kluang, Johor.