JSG - Job Contribution by https://padlet.com/vivien_ang/sjicutil7fguwx6q en-us 2023-04-26 05:46:58 UTC 2025-12-08 17:54:15 UTC hello@padlet.com http://www.careerthinker.com/wp-content/uploads/2013/10/Job-Search.jpg Role: Customer Service Officer vivien_ang https://padlet.com/vivien_ang/sjicutil7fguwx6q/wish/2568309708 Role: Customer Service Officer
Salary: S$2400 to S$2800 per month 
Contract duration: 1 Year Contract 
Work Location: Alexandra Road OR Kampong Arang Road 

Working Schedule:  
Monday to Friday 745am to 515pm & Alternate Saturday 8am to 11am 

Job Description: 
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement and monitor customer’s waiting time
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation
• Assist customer to download, navigate and explain different features of the apps

Job Requirements:
• Minimum ‘O’ Levels with 2 years in Customer Service industry
• Possess 2 years in Call Centre support

Referrals for 2 above roles, can send directly to tsjobs@tdcx.com Samuel.]]> 2023-04-26 05:55:56 UTC https://padlet.com/vivien_ang/sjicutil7fguwx6q/wish/2568309708