On March 5th, 2025, I started my internship at The Danna Langkawi Resort & Beach Villas, coming at 8 a.m. at the Human Resource department.

In my first day at work, I have introduced myself to The Danna Langkawi staff, to Supervisors and Human Resource Managers which is Ms. Eta and Mr. Khairul. Additionally, I was introduced to the entire HR team, who provided valuable insights into the organizational structure, workplace policies, and daily operations.

Following the introductions, Mrs. Eta conducted a comprehensive orientation session for me in the training room. As a new intern, this session was instrumental in helping me understand the policies, expectations, and core values of The Danna Langkawi. She provided an overview of the hotel's operations, organizational structure, and the role of the Human Resources department within the broader context of hospitality management. This initial briefing helped set a clear foundation for my internship journey.

During my internship, I am committed to gaining hands-on experience and expanding my understanding of human resource practices in a real-world setting. My goal is to deepen my knowledge in areas such as recruitment, employee relations, training and development, and administrative processes. I also aim to draw meaningful connections between this practical exposure and the theoretical concepts I’ve studied in my academic program. I believe this internship will be a valuable opportunity for personal and professional growth as I work alongside experienced professionals in a dynamic and supportive environment.

On my second day, this morning all HR team have short morning briefing with our HR Manager, Mr. Khairul.

Following that, I received instructions and guidance from Mr. Khairul regarding the training plan for this month. The primary objective of this training is to help me become familiar with the day-to-day operations of the Human Resource Department. This includes gaining a clear understanding of the responsibilities and tasks typically handled by HR personnel. Through this training, I am develop a practical understanding of HR functions such as recruitment, employee relations, performance management and administrative duties.

On the next day, I start my training plan with Miss Farzana on biometric machine which is how to create and key in the system for new employee/intern biometric registration.

I also learned how to understand basic and edit function. She assists me how to use the system and need to download attendance and biometric.

Then, we continued with the female locker plan. I need to understand floor plan for female and familiarize with the locker key storage.

After break, we organized an International Women's Day celebrations, which held at Peninsula. The event aimed to recognize and appreciate the contribution and achievements of women in the workplace and society. The celebration featured a variety of engaging activities, which one of the main highlights being a canting batik session, where participant had the opportunity to experience the traditional art of batik making.

This morning, I arrived at the office at 8:00 a.m., in line with the adjusted working hours implemented during the holy month of Ramadan. Upon arrival, I took a few moments to settle in at my workstation, organize my workspace, and mentally prepare myself for the day ahead. I reviewed the agenda and tasks scheduled for the day, ensuring that I had a clear understanding of my responsibilities.

On evening, Ms. Eta conducted a training session at the resort focused on product knowledge. The session was designed to enhance our understanding of the various product and services offered by the resort. I took the opportunity to participate, as I was eager to expand my knowledge and gain a deeper insight to the features, benefits, and unique selling points of the resort's offering.

This training was informative and engaging, and it helped me feel more confident in discussing the product with guests in the future.

This morning, I continued with my training on government registration procedures. I approached Ms. Sabariah to request her guidance on the process. She kindly took the time to walk me through each step in detail, with a particular focus on managing the clearance process for employees who are resigning. She explained the required documentation, submission steps, and the timeline involved in ensuring proper deregistration and compliance with regulatory requirements.

This morning, Mr. Khairul assigned me a new task which is to update the job description for every department. This task required me to review and revise existing job description to ensure they accurately reflected the current roles, responsibilities, and expectations for each position within the organization.

This assignment helped me understand the importance of clear and well-structured job description in supporting recruitment, performance, evaluations, and role clarity. It also gave me exposure to different departmental functions and how each role contributes to the overall goals of the company.

On the following day, Mr. Faizal took time to show me up around the resort. He guided me through various part of the property, pointing out key facilities and amenities such as lobby, dining areas, recreational zones, and accommodation options. As we walked, he also provided a detail briefing about the resort including history, management structure, daily operations, and the expectations for staff and guests.

He insights gave me a clearer understanding of how everything functions and helped me feel more familiar and comfortable in the new environment.

After the break, I resumed my task of updating and organizing job descriptions. Today, I focused on the Housekeeping and Front Office departments. This involved reviewing existing job descriptions, ensuring they accurately reflect current responsibilities, and making necessary adjustments to align with departmental standards and organizational expectations. I also ensured that the formatting and language used were clear and consistent

This morning, I attended a short training session with Mrs. Sabariah which focused on the mission, vision, and core values. This session helped me better understand the importance of aligning my work with the company's overall goals and inspired me to contribute positively to the workplace environment.

Then, I continued my task preparing and updating job descriptions for various positions within the company. I referred to department structures and consulted with Mr. Khairul to better understand the scope of each role.

This task helped me strengthen my understanding of different positions within the organizations and the importance off clearly defined roles in supporting HR functions like recruitment, performance management, and employee development.

On this morning, I had the opportunity to learn about one of the key of HR, which is administration. Under guidance Miss Farzana, I was introduced to the administrative tasks that support overall HR operations and ensures smooth day to day processes.

I learned how to manage the key such as:

1. Photocopiers & Telephone Usage

   • Learn how to operate the office photocopiers and telephones efficiently.

   • Understand internal extension dialing and proper telephone etiquette.

2. ID Card Printer and Nametag Issuance/Replacement

   • Gain hands-on experience in issuing or replacing staff ID cards and name tags.

   • Learn the process for requesting and printing these items.

3. HR and General Store Pickup

   • Understand the procedures for collecting HR-related items and general supplies from the store.

4. Notice Boards

   • Learn what types of information should be posted on notice boards and how to maintain them.

5. Bunker Rooms (Male & Female)

   • Familiarize myself with the purpose and layout of the bunker rooms for both male and female staff.

6. Tiffin Café and Meal Rules

   • Understand how meal provisions work for staff, including policies and etiquette for using the Tiffin Café.

7. Training Room and Meeting Room Reservations

   • Learn how to book training or meeting rooms using the internal system or calendar.

8. Camera – Uploading Photos

   • Be trained on how to use the camera and upload photos for official use or events.

   • Know where to save these files on the company’s shared drives or folders.

9. Parcels & Post Handling

   • Understand the system for receiving, sorting, and distributing parcels and postal mail within the organization.

10. Microsoft Outlook & TDL WhatsApp Group

• Learn to use Microsoft Outlook for email communication, scheduling, and task management.

• Get familiar with the TDL WhatsApp group used for internal communication and quick updates.

As part of my task, I was also responsible for updating the HR notice board. Mr. Khairul instructed me to remove outdated materials and replace them with the latest information. This included posting updated job descriptions, organizational announcements, and other relevant HR notices to ensure that all displayed content is current, accurate, and accessible to employees.

Our team attended a short training session conducted by Ms. Sabariah, focusing on the company's core values. During the session, she explained the importance of each core value and how they guide our behavior, work ethic, and interactions within the organization.

Today, I assisted Ms. Eta in setting up the training room for an upcoming staff workshop. We began by checking the workshop requirements, including the number of participants, seating arrangements, and equipment needed. This experience helped me to understand the importance of proper event preparations and how well organized environment can contribute to a successful a smooth running workshop.

After the training session, I resumed my work on updating and organizing job descriptions.

On the next morning, Mr. Faizal entrusted me with the tasks of helping him refresh the HR notice board. This involved removing backdated announcements, expired memos, and old events posters. Once the outdated content was cleared, we organized and displayed the most recent information, including upcoming activities, staff announcements, and updated HR policies.

This task highlighted the importance of keeping employees informed and ensuring that all displayed information is current and relevant. It also gave me a better understanding of how HR communicates with staff on a broader scale, reinforcing the role of visual communication tools in promoting transparency and engagement within the workplace.

This morning, I continued with my on-the-job training tasks, focusing on learning the proper procedures for handling digital files. I was taught how to take photos or documents related to work activities, how to upload them using the correct system or platform, and where to save them for organized and secure record-keeping. This process is essential for maintaining proper documentation and ensuring that all files are easily accessible for future reference. This helped me understand the importance of accuracy and consistency in managing digital data within the workplace.

After break, I joined Miss Farzana and Ms. Nadia in decorating the Tiffin cafe in preparation for the upcoming Hari Raya celebration. We worked together to create a festive and welcoming atmosphere, using traditional decorations such as ketupat, fairy lights, and colorful banners. It was fun and meaningful experience that helped enhance the cafe's ambiance while celebrating the cultural significance of Hari Raya.

As part of my training in HR department, I was exposure to recruitment processes, Mr. Khairul entrusted me with the responsibility of participating in a career job fair held at Bayview Hotel. I was joined by Ms. Eta and Mr. Faizal, both of whom provided guidance and support throughout the event.

This career fair started from 9 am – 4 pm. This opportunity allowed me to observe and actively take part in real-time recruitment activities, helping me better understand the flow and expectation of professional job fair environment.

On this morning, I started my day by checking my email inbox for any new tasks or updates. I came across an important email that included a document requiring approval from Mr. Khairul. I carefully reviewed the content of the document to ensure it was complete and accurate before proceeding.

Then, I printed a clean copy of the document using the office printer and placed it the his office. This process helped me better understand the workflow involved in handling approval documents and the importance of accuracy in HR communications.

It was an informative session that highlighted essential safety measures for both culinary and general workplace environments.

My day began with helping Ms. Sabariah arrange and sort through several documents, ensuring they were properly filed and categorized for easy access. This task allowed me to better understand the importance of maintaining a well-organized filing system in an office setting.

Then, I reviewed incoming messages, identified urgent matters. This experience taught me the importance of attention to detail, prioritization, and effective communication in handling office correspondence.

After that, I assisted Miss Farzana and Ms. Nadia in packing goodies for the upcoming event scheduled for tomorrow. Our task involved organizing and assembling the items into gift bags, ensuring each bag was neatly packed and contained the correct items.

This morning, I checked an email for any urgent or update tasks.

Then, I resumed my work on updating and organizing job descriptions.

From 6.45 p.m to 9.00 p.m., I participate in a 'Majlis Berbuka Puasa with Anak Yatim' from SK Teriang which organize by the company. As the azan Maghrib was called, we enjoyed the iftar meal together in a joyful and respectful atmosphere. It was meaningful experience that not only brought smiles to children's faces but also reminded us to the value of kindness during the month of Ramadan.

As part of the preparation for Mr Redha's farewell, I was tasked to sought approval and obtained the necessary signature from the Head of Department for his poster to honor his contribution and bid him a proper goodbye. This task taught me the importance of proper communication and protocol when handling internal office matters, especially those involving personnel changes.

After the break, I resumed my work on updating and organizing job descriptions.

Ms. Sabariah conducts short training with us on service principle and core values. This session emphasized the importance of maintaining high standards in customer service and adhering to the organization's core values. It was an insightful training that reminded us of the essential qualities needed to represent the company professionally and ethically.

Then, Mr. Khairul ask me to do calculation period for staff that already send the resignation letter. This involved identifying the resignation date, calculating the official last working date, and ensuring the notice period complied with company policy. Since I was not fully confident in performing this calculation on my own, I request helps from Ms. Nadia.

Ms. Nadia guided me trough the process, showing me how to use the correct formula and referencing relevant policy documents.

As the part of hiring process, I was given the responsibility to carry out reference check to verify the background and work performances of a potential new hire. Under Ms. Sabariah's guidance , I prepared a list of a questions to ask, focusing on the candidates's previous job responsibilities, work ethics, punctuality, and overall attitude at the workplace.

As part of my training, I was exposed in the initial stage of the recruitment process for a newly opened position. I assisted in going through a number of resumes, learning how to screen candidates based on qualifications, relevant experience, and key skills required for the role. Ms. Sabariah guided me through different screening techniques, such as shortlisting based on the job-specific criteria and identifying red flags or inconsistencies.

In addition, I was given the opportunity to observe and then practice conducting initial phone interviews. This experience helped me understand how to assess a candidate's communications skills, attitude, and suitability for the role through a brief yet structured conversation.

This morning, I had the opportunity to observe how the HR team handles employee complaints and feedback. This session began with a private meeting between an employee and a member of the HR team, where the employee shared concern regarding a workplace issue. I paid close attention to how the HR representative listened actively and responded with empathy, maintaining a calm and professional tone throughout the conversation.

This morning I began by opening my email inbox and locating the handover message sent by Miss Farzana. I carefully reviewed the content of her handover and ensuring that all deliverables, outstanding action item, and supporting document were included. Once I confirmed everything, I printed the handover document on company letterhead for formality. This process ensured a smooth transition between team members and maintained clear, signed documentation of all outstanding HR tasks.

Mr. Faizal and I set out to inspect the staff quarters in preparation for the upcoming official visit. Together, we walked through and ensuring each unit is neat and clean.

This morning, my primary responsibility was to assist candidate arriving for their interview at HR office. First, I greeted the candidate as they arrive, confirmed their appointment details, and invited them to take seat in the waiting area. After verified, I placed the IC on the photocopier machine and legible copy. One is to remain in the candidate's files and another for the interview panel. After photocopying, I promptly returned the original IC to the candidate.

Finally, I escorted the candidate to the interview room, provided a brief overview of what to expect and notified the interviewer that their material is ready.

Then, I drafted and design a poster for retirement our security officer, Mr. Jamil. I worked together with Ms. Eta to organize the refreshments like samosa, cake and the tea. During the event, we managed the timing and ensured that he received the gift and well-wishes.

This morning, I was assigned to prepare name tags for our new trainees and deliver them to Ms. Eta for final review and distribution. To begin, I retrieved the confirmed list of incoming trainees from the training coordinator, double checking the spelling of each name and their respective departments. I did a final quality check, verifying that every name was legible, correctly spelled and firmly secure in its holder.

On the evening, I joined meeting with all residents of Perdana Quay with Mr. Faizal and Mr. Khairul at the training room.

On this day, I participated in an informal sharing session with HR team focused on the topic of work life balance. Several tips and strategies were exchanged such as setting boundaries after work hours, using time management tools, taking short break to reset during busy life and the importance of mental health.

This session created a positive and supportive atmosphere, encouraging open communication and mutual understanding.

After that, I assisted Ms. Sabariah in updating the clinic with the names of individuals who were not yet listed for the medical report. The task began by reviewing the current list provided by the clinic and cross checking it with our internal employee record to identify any missing names.

On this morning, our HR team gathered for the daily briefing led by Mr. Khairul. After a quick review of yesterday's progress and any outstanding issues, Mr. Khairul went through the key priorities for the day. Each of us need to propose a realistic deadline for its completion.

Mr. Faizal asked asked me to assist with photographing our trainee for their identification card. I helped him arrange the backdrop and adjust the lighting to ensure clean. After finish, I renamed the image files and share to the HR folder.

This morning, we attended a short training session with Ms. Sabariah focused on the company's employee benefits. During the session, she explained the various benefits offered to staff, including medical coverage, annual leave entitlements, staff discounts, and other welfare related support. This session provided me with a clearer understanding of the company's efforts to support its employees and promote a positive work environment.

Then, I update my internship logbook for supervisor’s review.

After that, I am currently continuing my training plan on the tenancy agreement for Perdana Quay employee housing. As part of this, I have taken the initiative to request from Mr. Faizal, who experience and knowledge in managing these agreements. Under his supervision, I am learning to review, interpret, and process tenancy agreements, including rental terms, tenant obligations, and company policies regarding staff accommodations.

This training also involves familiarizing myself with the documentation required for tenancy approval, the procedures for handling check-ins and check-outs, as well as addressing any issues or disputes that may arise during the tenancy period.

On this morning, I learned from Miss Farzana on how to prepare onboarding kits for new hires. She began by walking me through the checklist of essential item such as welcome letter, employee handbook, locker key and name tag. We make sure each document was the latest version, printed and collated neatly then personalized the welcome letter with the new hire's name and start date. This hands on session taught me not only the practical steps of kit preparation but also the importance of organization, attention to detail, and making a strong first impression on our new team members.

After that, I took the time to thoroughly review the Tiffin café policies and meal service guidelines to deepen my understanding of how things operate.

Observed how HR handles employees complaints and feedback.

The next day, Mr. Khairul assigned Ms. Eta and me the task of updating and decorating the notice board to give it a fresh, new look. He instructed us to remove outdated announcements, posters, and materials, and replace them with the latest news, updates, and relevant information for staff.

As part of the process, we also added decorative elements to make the notice board more visually appealing and engaging. This task helped me understand the importance of clear and updated communication within the workplace, and how even small details can contribute to more organized and professional environment.

This morning, Ms. Eta and I continued working on updating and decorating the HR notice board to give it organized appearance. We started by removing outdated announcements and old poster to make space for the latest information.

Today, I took time to update my internship logbook in preparation for supervisor review. I carefully documented the tasks and activities I had completed over the past few weeks.

Had a short feedback session with my supervisor on my progress.

This morning, I assisted Miss Farzana in coordinating and supporting the candidates who came in for their interviews. I helped with welcoming them, guiding them through the process, and ensuring everything run smoothly.

Then , I provide them with the application form to fill out, and directed them to the interview room.

This morning I began my day by checking my email to see if there were any urgent message that required immediate attention.

After that, I assisted Ms. Sabariah with printing a document and made sure to pass it to her as quickly as possible.

After lunch, I joined my colleagues in celebrating the birthday of our Cluster Director of Finance, Mr. Fazli. It was a great opportunity for me to socialize with team members across different departments and to observe how the company values and appreciates its leadership. It also gave me insight into the importance of building positive relationships and maintaining a supportive, team-oriented environment.

On the next day, before starting my regular work duties, I assisted Ms.Nadia in preparing the upcoming Hari Raya celebration and the townhall event scheduled for the following day.

My task included helping with the event setup, organizing decorations, and ensuring all the necessary materials were in place to ensure a smooth and festive celebration.

Then, I participated in the graduation ceremony for trainees who have successfully completed their internship program. During the event, I assisted Ms. Eta in organizing and arranging the graduation scrolls together with Chef Gary and Mr. Khairul. We presented the scrolls to each trainee as they were called on stage. It was a meaningful moment to recognize their achievements and mark the completion of their internship journey. This is a great experience for me, as it allowed me to be part of a meaningful milestone in the trainees’ journey. I also gained valuable insight into event coordination and had the opportunity which help me build confidence and improve my communications skills

This morning, the entire HR team was occupied with preparation Hari Raya celebration and the company townhall event today. Our responsibilities included setting up the venue, organizing decorations, arranging seating, and coordinating logistic both downstairs and upstairs. This involved transporting supplies, ensuring the layout was order, and making sure everything was ready to welcome staff. It was hands-on effort to create a festive and welcoming environment for everyone and attending the event. This event started from 12 pm until 6 pm.

Today, I began my day by collaborating with Ms. Eta on a creative project to design an decorate a wall section dedicated to staff awards. Our goal is to transform the space into a visually appealing and inspiring area that celebrates the achievements and contributions of our staff. To enhance the aesthetic and draw attention, we decided to incorporate a mural as a central element of the decorations. The mural will not only add colour and vibrancy to the wall but also serve as a meaningful backdrop that reflects the values and spirit of our team. 

This morning, the entire HR team gathered for a morning briefing with our manager. During the meeting, we discussed the current progress of our ongoing tasks and project for this week. Each team member provided updates on their respective responsibilities, highlighting achievements, addressing any challenges faced, and outlining the actions taken to overcome them. We also planned and aligned our priorities for the upcoming weeks, ensuring that everyone is clear on their deliverables and deadlines.

The session helped strengthen team coordination, clarify expectations, and ensure that we are all moving toward our departmental goal efficiently.

After lunch,  I participated in a handling water safety equipment training session alongside other staff members. The session was lead by Mr. Sazrul which is known as assistant manager recreation who guided us through the proper use of variety tools and equipment typically found around a swimming pool. He demonstrated how to handle rescue aids, such as life buoys, reaching pools, and safety ropes, and explained the correct procedures for assisting swimmers in distress. Mr. Sazrul also emphasizes the importance of quick response, clear communications, ad teamwork during emergency situations. Through hands-on practice, we gained valuable skills and a better understanding of maintaining a safe environment around the pool.

On the next day, I will be reviewing the notice board carefully to identify any incomplete information that needs to be update. It is important to ensure all the necessary details are accurate and complete before the notice is finalized and made public. As part of this process, I will also gather and print any relevant documents, updates, or supporting information that are required to fill the gaps and make sure the content on the notice board is comprehensive, clear, and up-to-date.   

Today, I began my day by continuing the task on the notice board with Mrs. Eta. We worked on updating its content by adding new materials, ensuring the information was clear and visually appealing. After organizing the layout, I proceeded to laminate the added items to protect them and give the board a more professional finish.

After lunch, I assisted Mrs. Eta in setting up the room for the upcoming health talk. This involved organizing materials needed for the presentation, and ensuring the space was clean and welcoming. I also helped transport the laptop, projector, and other necessary equipment, making sure everything was properly connected and functioning before the session began. This preparation helped ensure a smooth and professional start to the event.

On this morning, I started my day by designing a wedding card for one of the staff members. After completing the design, I submitted it for approval from Mr. Khairul. Once approved, I proceeded to print the card as part of the preparation process.

After finish, I continued with Mrs. Eta to work on the final touch up for the notice board. We made sure that all the information was correctly displayed, neatly arrange and visually appealing before it was ready to be presented.

This morning, I began my day by designing a Mother’s Day poster preparation for the upcoming event. The objective was to create and eye catching and meaningful visual promote the celebration. Once the initial draft of the poster was completed, I submitted it to Ms. Eta for her review and feedback. Her comments and suggestions will help ensure the final version aligns with the events’ theme and organizational standards.  

Today, my task is to organize all forms according to their respective sections or categories. As part of this process, I also need to update each form to reflect the new logo, ensuring brand consistency across all documents.

Afterward, I was assigned to assist one of the candidates who came for an interview. My responsibilities included greeting the candidates, guiding them through the process, and ensuring they had all necessary documents and information for the interview.

After that, I was assigned to contact shortlisted candidates to confirm their availability for interviews scheduled for tomorrow. I made phone calls to each candidate, informed them of the interview detail including time, venue, and interviewer and asked if they were able to attend. I also reminded them to bring the necessary supporting documents. This task helped me develop my communication skills and gave me practical experience in handling candidate coordination as part of the recruitment process.

On the following morning, I continued with my training plan, focusing on the medical and insurance benefits provided to employees. I sought guidance from Ms. Nadia, who provided a thorough explanation of several key components of the company’s healthcare policy.

I also learned about the dental benefits provisions and how employees can submit claims for dental treatment. This session help me a gain a better understanding of the scope of employee medical benefits and the procedures involved in accessing and claiming these benefits.

Then, I helped Miss Farzana and Ms. Sabariah to handle candidates who came for an interview. My responsibilities included greeting the candidates, guiding them through the process, and ensuring they had all necessary documents and information for the interview.

After that, Ms. Sabariah instructed me to contact the shortlisted candidates by phone and invite them to attend the upcoming interview session. This task gave me valuable insight into the recruitment process particularly the importance of clear and professional communication when coordinating with candidates. I learned how to convey essential details effectively and represent the organization in a courteous and respectful manner.

Today, I began my day continue assist candidates that come for an interview. My responsibilities included greeting the candidates, guiding them through the process, and ensuring they had all necessary documents and information for the interview.

This task gave me valuable insight into the recruitment process particularly the importance of clear and professional communication when coordinating with candidates.

After the break, we attended a special Mother’s Day celebration that featured by professional grooming session conducted by Mary Kay. During the session, we had the opportunity to learn valuable tips and techniques on skincare and make up application. It was an enriching experience for all of us, as we not only enhanced our personal grooming and make up knowledge but also gained confidence in taking better care of our appearances.

This morning, I assisted Ms. Sabariah in printing out the list of shortlisted candidates who are eligible for an interview. After preparing the list, I proceeded to contact each candidate by phone to inform them about their interview schedule and confirm their availability.

I also received a thoughtful welcome card from the HR team, which made me feel truly appreciated and valued as part of the organization.

This morning, I began my day my conducting a routine inspection of the toilet, bunker room, and prayer room to ensure they were clean and well-maintained. Then, report to related department for any maintenance or cleaning was needed.

Today, Miss Farzana guided me on how to conduct a pre-interview session with potential candidates over the phone. She taught me the proper way to introduce myself, how to explain the purpose of the call, and the key questions to ask to assess the candidate's basic suitability for the position. I also learned how to take notes during the call and maintain a professional tone throughout the conversation. It was a valuable learning experience that gave me more confidence in handling initial screenings.

This morning, Ms Sabariah assigned me the responsibility of assisting a newly appointed contract worker on their first day. She instructed me to provide the joining kit with all the necessary onboarding documents, including any relevant forms or guidelines.

Additionally, I was asked to hand over their name tag and any other essential materials required for their role. My task is to ensure the new worker is properly briefed and equipped to begin their duties smoothly.

After break, I continued working on creating a poster that display the Tiffin operation hour for LIMA week. The purpose of the poster is to ensure all staff are well-informed bout the adjusted meal service schedule during the event.   

This morning, I assisted Ms. Farzana in welcoming a new chef on his first day of duty. Under her guidance, I was responsible for preparing and handing over the joining kit, which included all the essential onboarding documents such as personal information forms, company policies, uniform guidelines, and other important materials to help the new staff settle in smoothly. I also ensured that he understood the contents and answered any basic questions he had regarding the procedures.

After the break, I assisted Ms. Eta in preparing for the upcoming training session. This included setting up the training room, arranging chairs and tables, organizing the necessary materials such as presentation equipment, and ensuring everything was in place before the session started. I also helped test the projector and checked that the environment was comfortable and professional for the participants.

This morning, I began my day by working on a farewell video for one of the staff members. I collected photos and video clips and appreciation and to make their farewell more memorable and heartfelt. After completing the video, I reviewed it to ensure everything was in order before sending it to Ms. Eta for her feedback and final approval.

This morning, I assisted Ms. Sabariah in printing out the list of shortlisted candidates who are eligible for an interview. After preparing the list, I proceeded to contact each candidate by phone to inform them about their interview schedule and confirm their availability.

This morning, I began my day my conducting a routine inspection of the toilet, bunker room, and prayer room to ensure they were clean and well-maintained. Then, report to related department for any maintenance or cleaning was needed.

After that, I assisted Ms. Sabariah in conducting a reference check, which is an important step in the recruitment process. This task involved contacting the previous employers of shortlisted candidates to verify details such as their job performance, work ethics, punctuality, and overall behavior in the workplace. I helped by preparing the reference check questions, making phone calls, and documenting the responses received. This process helps the HR team ensure that the candidate is suitable for the role and aligns with the company's standards.

After the break, I proceeded to call and remind the shortlisted candidates about their scheduled interview at 3 PM with Ms. Sabariah. I confirmed their availability, shared the interview details such as the platform, time, and ensured they were well-prepared. This step was important to avoid any no-shows and to maintain a smooth interview process.

This morning, Ms. Sabariah guided me through the staff termination process which is the part of the training session. She explained the proper procedures that need to be followed, including preparing termination letters, checking the staff’s final claims, and ensuring that all necessary documents are completed. I also learned about the importance of maintaining professionalism and confidentiality throughout the process. This experience gave me a clearer understanding of how HR handles employee exits in a structured and respectful manner.

Then, I was tasked with printing the new joiner announcement poster, which includes details such as the names, departments, and joining dates of the new employees. After ensuring the poster layout and information were accurate, I printed it and displayed it on the HR notice board. This initiative helps inform all staff about the new team members and fosters a welcoming and inclusive workplace environment.

This morning, I began my day my conducting a routine inspection of the toilet, bunker room, and prayer room to ensure they were clean and well-maintained. Then, report to related department for any maintenance or cleaning was needed.

After the break, Mr. Khairul assigned me a new task, which was to update the existing job descriptions by transferring the information into a newly provided format. This involved reviewing each role's responsibilities and ensuring that the content was accurate, clearly presented, and aligned with the new layout. The updated format is meant to standardize documentation across departments and make job descriptions more professional and easier to reference.

This morning, I began my day my conducting a routine inspection of the toilet, bunker room, and prayer room to ensure they were clean and well-maintained. Then, report to related department for any maintenance or cleaning was needed.

After that, I continued my task of updating the job descriptions according to the newly provided format. The process involves reviewing each department's existing job descriptions, ensuring that the content aligns with the updated structure, and making necessary adjustments. I worked through each department one by one, updating roles, responsibilities, and qualifications to ensure consistency and accuracy across all job descriptions. This task is important to maintain a standardized format and provide clear expectations for every position within the organization.

After completing the task, I joined a small farewell celebration organized for Ms. Chew Ling on her last day with the company. The HR team gathered to express their appreciation for her contributions and to bid her a heartfelt goodbye. It was a warm and meaningful moment filled with well wishes, a few short speeches, and light refreshments. The atmosphere was both joyful and emotional, as everyone shared their memories and extended their best wishes for her future endeavors.

This morning, I continued my task of updating the job descriptions according to the newly provided format. The process involves reviewing each department's existing job descriptions, ensuring that the content aligns with the updated structure, and making necessary adjustments. I worked through each department one by one, updating roles, responsibilities, and qualifications to ensure consistency and accuracy across all job descriptions. This task is important to maintain a standardized format and provide clear expectations for every position within the organization.

After that, I assisted Ms. Sabariah in handling a candidate who arrived for an interview. I welcomed the candidate, guided them to the waiting area, and ensured they were comfortable. I also helped prepare the necessary interview documents and informed the interviewer of the candidate's arrival. Throughout the process, I observed how the interview session was coordinated, which gave me better insight into the interview procedure and how to manage candidates professionally.

After lunch, we had an intern meeting followed by a small graduation ceremony for those who had completed their internship. During the meeting, updates and important reminders were shared with all interns. The graduation session was a meaningful moment where certificates of completion were given out, and words of appreciation were extended to the interns for their hard work and contribution throughout their training period. It was a warm and motivating event to acknowledge their efforts.

This morning, I began my day by continuing my task of updating the job descriptions. I reviewed the existing formats, made necessary edits to ensure they align with the latest requirements, and updated the information for each department accordingly.

After that, Ms. Sabariah assigned me to carry out a reference check as part of the recruitment process. I was required to contact the previous employers of shortlisted candidates to verify their employment history, job performance, and work behavior. This task helped me understand the importance of background verification in ensuring that suitable and reliable candidates are selected for the role.

Then, Ms. Sabariah guided me on how to prepare a check-out memo letter for the Indonesian intern. She explained the proper format and the key information that needs to be included, such as the employee's name, department, last working day, and clearance details. I learned how this document is used to officially record the end of an employee’s service and ensure all necessary procedures are completed before their departure.

The next morning, Miss Farzana assigned me to assist with the onboarding process for the new staff who were joining the company. My task was to welcome them and hand over the joining kit, which included important documents such as their offer letter, policies, forms, and other onboarding materials. I also briefly explained the contents of the kit and guided them on the next steps, ensuring a smooth and organized start to their first day at work.

This morning, I began my day by continuing my task of updating the job descriptions. I reviewed the existing formats, made necessary edits to ensure they align with the latest requirements, and updated the information for each department accordingly.

This morning, Ms. Sabariah assigned me the task of locating the application form for a part-time worker from the existing file records. After finding the correct document, I was also instructed to compile all the related files in an orderly manner. Once the compilation was complete, I submitted the full set of documents to Ms. Sabariah for her review and further action.

After that, I proceeded to check the email handover from Miss Farzana. One of the tasks she mentioned was to update the birthday announcement in the staff group. This involved reviewing the list of upcoming staff birthdays, preparing a simple and cheerful birthday message, and sharing it in the designated communication group to acknowledge and celebrate the team members' special days.

This morning, I participated in a breakfast celebration held at Planters to honour and celebrate the interns who have successfully completed their industrial training. The gathering was attended by Ms. Eta, Mr. Khairul, and Mr. Fuad, our Hotel Manager. It was a warm and joyful moment, where we shared a meal together, expressed appreciation for the interns’ contributions, and wished them all the best in their future journeys. The celebration created a positive and supportive atmosphere, showing the company's value in recognizing hard work and dedication.

After the celebration, I continue to assist the interns in completing their clearance process before their final working day. This involved guiding them through the necessary steps such as returning company property, collecting signatures from relevant departments, and ensuring all documentation was properly completed. I also made sure they understood the procedures to ensure a smooth and organized departure.

Today, I was assigned to create a poster for an upcoming event, which is in celebration of World Environment Day. The task involved designing a visually appealing and informative poster that includes important event details such as the date, time, and activities planned—like the nature walk and beach cleaning. I ensured the design aligned with the environmental theme by using nature-inspired colors and visuals, and once completed, the poster was reviewed before being shared for display and distribution.

The first task I handled this morning was updating the birthday announcement in the WhatsApp group. I checked the birthday calendar to identify any upcoming celebrations, prepared a simple but warm message to wish the staff member, and posted it in the group to ensure everyone was aware and could join in the birthday wishes. This small gesture helps maintain a positive and appreciative work environment.

After , I continued working on updating the job descriptions based on the new format provided by Mr. Khairul. The task involves reviewing each department’s existing job description, making necessary adjustments to match the updated template, and ensuring all roles and responsibilities are clearly outlined and accurately documented. This helps ensure consistency and clarity across all departmental job scopes.

Then, I assisted Ms. Eta in creating a poster for the upcoming Environment Day event. I helped with designing the layout, selecting appropriate images and color schemes that reflect the theme of nature and sustainability, and including all necessary event details such as the date, time, and activities. The poster was designed to be eye-catching and informative, aiming to encourage participation and raise awareness among staff about environmental responsibility.

This morning, I began my day by posting a birthday announcement in the group chat.

After that, I assisted Ms. Eta in creating a poster for Ocean Day, which will be held on 10th June 2025. I helped with the design layout, themes, and included important details such as the date, time, and activities planned. The poster aims to raise awareness about ocean conservation and encourage team participation in the event.

After lunch, Ms. Sabariah assigned me to contact the shortlisted candidates for the upcoming interview session. I made phone calls to inform them of the interview details such as the date, time, and location, and to confirm their availability. This task helped me improve my communication skills and gave me experience in handling part of the recruitment process.

The next morning, I was tasked with creating a poster for the upcoming World Ocean Day event. I began by gathering the necessary details such as the date, time, venue, and planned activities. Then, I designed the layout, selected appropriate visuals, and ensured the poster aligned with the event’s environmental theme. Once the draft was ready, I submitted it to Mr. Khairul for his review and approval before it could be finalized and shared.

Then, I participated in the beach cleaning activity held in conjunction with Environment Day, alongside other staff members. We gathered at the security entrance and worked together to collect trash, plastic, and other waste materials around the hotel. The activity not only helped promote environmental awareness but also encouraged teamwork and responsibility in keeping our surroundings clean. It was a meaningful experience and a great way to contribute to the hotel’s sustainability efforts.

Today, I continued working on updating the job descriptions by focusing on the final checklist. This involved reviewing each job role to ensure all necessary information such as responsibilities, qualifications, and reporting lines were clearly stated and aligned with the new format.

After the break, Ms. Sabariah assigned me the task of preparing a name list for the shortlisted candidates. I compiled their names along with relevant details such as position applied for, contact information, and interview status. The list was then formatted properly to ensure clarity and shared with Ms. Sabariah for her review and further action.

This morning, I began my day by checking an incoming email from Ms. Sabariah regarding a job vacancy application. The email contained details of candidates who had applied for open positions. I reviewed the attached documents such as resumes and application forms to ensure all required information was complete. This task was part of the initial screening process to assist the HR team in shortlisting suitable candidates for the next stage of recruitment.

This morning, I began my day my conducting a routine inspection of the toilet, bunker room, and prayer room to ensure they were clean and well-maintained. Then, report to related department for any maintenance or cleaning was needed.

Today, I assisted a candidate who arrived for an interview by greeting and welcoming them. I guided them to the designated waiting spot and ensured they were comfortable. Then, I informed the interviewer about the candidate’s arrival and helped manage the necessary documents needed for the session. I also provided any additional support required throughout the process to ensure everything went smoothly.

This morning, I assisted Ms. Eta and Farhan in preparing the decorations for the upcoming Father’s Day celebration, which was scheduled to take place at 3 PM. We worked together to arrange the event space, including setting up banners, sticker and themed decorations to create a festive atmosphere. I also helped with organizing the materials and ensuring everything was in place to welcome the attendees and celebrate the occasion meaningfully.

Today, I prepared a welcome card for the new joiner as part of creating a warm and friendly first impression. I designed the card with a thoughtful message to make them feel appreciated and included in the team.

After settle, I was assigned to call and send reminder emails to candidates who are scheduled for upcoming interview sessions. This task involved drafting a polite and professional message to confirm their attendance, providing the interview date, time, and venue details. It was important to ensure that each candidate received clear instructions and had no uncertainties about the process. This step helps maintain smooth communication and improves overall interview attendance.

Then, I assisted Ms. Sabariah in conducting a reference check for a potential candidate. This process involved contacting the candidate's previous employer to gather feedback on their work performance, attitude, reliability, and overall behavior during their previous employment. I learned how to ask relevant questions professionally and take accurate notes for documentation. This step is crucial in ensuring the candidate is suitable for the position and aligns with the company’s standards.

This morning, I was assigned to assist the HR team in preparing for the insurance talk session. My responsibilities included helping to set up the venue, arranging chairs and materials, preparing attendance lists, and ensuring all necessary equipment such as a projector and microphone were in place. I also supported the team by welcoming participants. This session was organized to give staff a better understanding of the insurance coverage and benefits provided by the company.

After that, I was assigned to assist with the onboarding process by guiding the new joiner to register their thumbprint in the system. This step is important as it enables their attendance to be recorded accurately through the biometric system. I ensured the new staff member followed the proper procedure, helped them place their thumb correctly on the scanner, and confirmed that the system successfully captured and saved their data. This process is part of the standard orientation to ensure smooth integration into daily operations.

This morning, we had a short team briefing where tasks were assigned to everyone. Each team member was given a specific responsibility to ensure smooth coordination and efficient workflow for the day. The briefing helped clarify the objectives, set expectations, and allowed us to align our efforts as a team. It was a productive start to the day, ensuring everyone knew their roles and what was expected from them.

After that, I made phone calls and sent follow-up emails to the shortlisted candidates to remind them about their upcoming interview session. I confirmed the interview date, and time with each candidate and ensured they were well-informed about the necessary documents to bring. This step was important to ensure smooth scheduling and avoid any last-minute issues.

This evening, I participated in the Tabung Haji talk organized at the Peninsula. The session provided insightful information about savings and planning for Hajj, including the benefits of early registration, account management, and financial preparation. It was a valuable opportunity to learn more about Tabung Haji’s services and how they support Muslims in Malaysia in fulfilling their pilgrimage obligations.

This morning, I was assigned to review and revise the job descriptions for several positions by converting them into a newly provided format. The task involved carefully reading the existing content, restructuring it based on the updated layout, and ensuring that all responsibilities, qualifications, and expectations were clearly and accurately stated. This process is important to maintain consistency and clarity across all departments, and to support HR in documentation and future recruitment purposes.

Then, I assisted the candidate who came for the interview by guiding them through the registration process, providing the interview form to fill out. This task helped me understand the importance of first impressions and smooth coordination in the recruitment process.

Today, I continued working on updating the job descriptions by focusing on the final checklist. This involved reviewing each job role to ensure all necessary information such as responsibilities, qualifications, and reporting lines were clearly stated and aligned with the new format.

After that, I resumed my task by sending out a (KIV) email to a candidate. This email serves to inform the candidate that their application is still being considered, but no immediate decision or interview has been scheduled yet. I ensured the message was polite and professional, clearly stating that we will reach out again should a suitable opportunity arise or if further steps are required.

This morning, I assisted the candidate who came for the interview by guiding them through the registration process, providing the interview form to fill out. This task helped me understand the importance of first impressions and smooth coordination in the recruitment process.

After that, I made phone calls and sent follow-up emails to the shortlisted candidates to remind them about their upcoming interview session. I confirmed the interview date, and time with each candidate and ensured they were well-informed about the necessary documents to bring. This step was important to ensure smooth scheduling and avoid any last-minute issues.

This morning, I began my day by checking the email to review any new messages or updates. This included screening job applications, internal memos, and any important notifications that required follow-up or action. It helped me stay informed and prioritize tasks for the rest of the day.

Then, Mr. Farhan and I were assigned to inspect and ensure the setup at The Peninsula was ready for today’s intern graduation ceremony, which I was also a part of. We checked the seating arrangement, decorations, audio-visual setup, and overall cleanliness to ensure everything was well-organized and presentable before the event began.

Then, I assisted the candidate who came for the interview by guiding them through the registration process, providing the interview form to fill out. This task helped me understand the importance of first impressions and smooth coordination in the recruitment process.

Today, I continued with my final assignment, which involved upgrading the job descriptions into the latest standardized format. This task required me to carefully review each department’s existing job description, ensure the content was accurate and up to date, and reformat the documents according to the new template provided by the HR team.

Next, I made follow-up phone calls to remind the shortlisted candidates about their upcoming interview sessions.

In the evening, we attended a talk organized by AADK held at the Peninsula. The session aimed to raise awareness about the dangers of drug abuse and promote a healthy, drug-free lifestyle. The talk included informative presentations, real-life stories, and discussions about prevention methods and support systems available. It was an eye-opening and educational experience for all participants.

Today, I participated in the CSR (Corporate Social Responsibility) program, which focused on a tree planting activity. The initiative aimed to promote environmental sustainability and raise awareness about the importance of preserving nature. Alongside other team members, I helped plant trees in the designated area, contributing to a greener and healthier environment. It was a meaningful experience that also encouraged teamwork and environmental responsibility.

Before starting my tasks for the day, I took part in a breakfast ceremony organized by the HR department to celebrate and appreciate the contributions of the interns. It was a meaningful gathering that allowed us to feel recognized and connected with the team.

Today is my final day as an intern, and my last task was to send a follow-up email to a candidate, informing them that their application is currently on hold and will be kept in view for future opportunities. It was a fitting end to my internship journey, allowing me to apply the skills I’ve learned in professional communication and candidate management.

After that, we held a breakfast gathering to celebrate and appreciate the interns who had successfully completed their training. It was a small but meaningful ceremony, attended by the HR team. The atmosphere was warm and cheerful, filled with conversations, photos, and expressions of gratitude for the interns’ contributions during their placement.

Then, before leaving for the day, I completed the clearance process to officially conclude my internship at The Danna Langkawi. This included returning any company belongings such as access cards or documents, signing the necessary clearance forms, and getting final acknowledgments from the HR department. It marked the formal end of my internship journey, ensuring all administrative matters were settled properly.

NURIN JASLINA BINTI JOHAIME (H21B3020)

THE DANNA LANGKAWI RESORT & BEACH VILLAS

HUMAN RESOURCE DEPARTMENT