Leadership Journey by Roxanne Xu https://padlet.com/roxannexu2002/shho8meo42fq19l1 en-us 2023-04-09 06:15:30 UTC 2025-11-14 20:49:29 UTC hello@padlet.com roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547858931 Based on the past leadership research, my vision of leadership as a hotel manager in the future is to build a team that is collaborative, customer-centered and pursuing excellence. I am committed to developing the abilities and skills of our employees to be the best in the industry and to provide quality, personalized service experience to our customers. At the same time, I value continuous improvement and innovative thinking, and am committed to making contributions to the community and environment through the practice of corporate social responsibility. With this leadership vision, our hotels will continue to achieve success and create higher value. My leadership vision is divided into two specific goals.]]> 2023-04-09 06:27:06 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547858931 Build collaborate effectively team roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547866150 My first leadership goal is to build highly collaborative teams. To this end, I will focus on fostering a sense of teamwork and cooperation, and focus on workforce diversity. "The goal for today's leaders is to recognize that each person can bring value and strengths to the workplace based on His or its ears own combination of diverse characteristics "(Daft, 2018, p. 329). At the same time, I will encourage staff to share knowledge and experience within the team, so that the team can continue to improve and innovate, improving the quality of hotel service and staff satisfaction. By building an effective and collaborative team, we can better achieve the hotel's long-term strategic goals and improve customer loyalty and profitability.]]> 2023-04-09 06:59:08 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547866150 Provide personalized customer service roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547869892 My second leadership goal is to provide personalized customer service. In the future of hotel management, I will be customer-centric, understand customers' needs and expectations, and provide a high-quality, personalized experience in the service. This requires staff to be warm, friendly, and professional in their service. The service staff's attitude and interaction with customers are the most important components to bring an unforgettable service experience (Chun Wang et al., 2016). By providing personalized customer service, we can enable our customers to deeply connect with us and drive more business and revenue to the hotel. It is also an effective way to stay ahead of the curve and enhance the brand value.]]> 2023-04-09 07:14:40 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547869892 Action plan roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547871477 To achieve the goal of building a highly collaborative team, here are two actionable action plans:
1. Cultivate team spirit and sense of cooperation: All departments of the hotel will organize various activities regularly, such as training and social activities, to improve communication and mutual understanding among employees and enhance team cohesion. We will also establish clear responsibilities and goals to ensure that everyone on the team knows what they are expected to do and can support and collaborate with each other.
2. Give employees more autonomy: Encourage employees to come up with their own ideas and suggestions at work, and involve them in the decision-making process. We will also create a safe working environment where employees are free to use their creativity and try new methods and ideas, thereby stimulating their potential and passion for work.
Through these action plans, we can help our employees feel a sense of team spirit, while also increasing their autonomy and creativity, thus improving the quality of hotel service and employee satisfaction.]]> 2023-04-09 07:21:06 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547871477 Action plan roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547871774 In order to achieve the goal of providing personalized customer service, here are two feasible action plans:

Understand customer needs and expectations: I will use a variety of survey and feedback mechanisms to understand customer needs and expectations of our services, including online surveys, customer satisfaction surveys, customer complaints, etc., to ensure that we understand their needs and expectations and adjust accordingly.

Develop professional skills and service awareness: We will provide comprehensive training and development programs to help our employees improve their professional skills and service awareness. These programs will include customer service skills, communication skills, problem-solving skills and more. We will also encourage our employees to continuously improve and innovate in their work to improve service quality and customer satisfaction.

Through these action plans, we can better understand the needs and expectations of our customers, while also improving the quality of service and professionalism of our staff, thereby improving the quality of service and customer satisfaction of the hotel.]]> 2023-04-09 07:22:15 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547871774 Why this works roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547872799 For me, achieving this leadership goal will enable me to become a more effective leader, better able to manage and lead a highly collaborative team. At the same time, I will be able to better understand the needs and expectations of my employees and build a closer connection with them, which will improve employee satisfaction and cohesion.

For others, achieving this leadership goal will result in a better work experience and environment. Employees will become more effective team members and will be better able to cooperate and collaborate, resulting in improved work quality and productivity. Team cohesion and team spirit will also be improved, laying a solid foundation for the long-term development of the hotel.]]> 2023-04-09 07:25:14 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547872799 Why this works roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547873344 The goal of providing personalized customer service will make me a more professional and empathetic leader, able to better understand and meet customer needs and expectations, as well as better manage and coordinate employees to provide personalized service experiences.

For others, the goal will lead to higher customer satisfaction and loyalty. Employees will gain better career development opportunities and a higher sense of pride because they are able to provide a personalized service experience that meets the needs and expectations of customers, thus winning more business and profitability for the hotel. At the same time, it will enhance the hotel's brand value and reputation.
]]> 2023-04-09 07:27:28 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547873344 Conclusion roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547873919 My leadership vision is to build a team that collaborates effectively and delivers a personalized service experience to our customers. By fostering a sense of team spirit and cooperation, giving employees more autonomy and providing comprehensive training and development programs, I will achieve both goals, while increasing employee and customer satisfaction and loyalty, and enhancing the brand value and reputation of the hotel.]]> 2023-04-09 07:29:35 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547873919 References roxannexu2002 https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547874392 Chun Wang, J., Wang, Y.-C., & Tai, Y.-F. (2016). Systematic review of the elements and service standards of Delightful Service. International Journal of Contemporary Hospitality Management, 28(7), 1310–1337. https://doi.org/10.1108/ijchm-08-2014-0400 
Daft, R. L. The Leadership Experience. Mason, Ohio: South-Western CENGAGE Learning, 2018. Chapter 11
]]> 2023-04-09 07:31:04 UTC https://padlet.com/roxannexu2002/shho8meo42fq19l1/wish/2547874392