The household consumer. by Sam Carroll https://padlet.com/15scarroll2/sfc1w9qpnmlg Chapter 6 By Sam & Jamie. en-us 2018-04-11 13:50:32 UTC 2024-08-03 16:46:05 UTC hello@padlet.com Consumer. 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250719770 A consumer is anybody who buys goods or services for their own use.]]> 2018-04-11 14:06:31 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250719770 A good consumer will try to buy goods that are good value and quality 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250721178 2018-04-11 14:08:44 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250721178 The C.C.P.C. 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250723720 The CCPC is the government body responsible for consumers.
-They follow up  complaints made by consumers. 
-They give information to consumers about consumer law in Ireland.
-Make sure products sold in Ireland are safe.E.g toys,cots
-They make sure and follow on complaints of falls advertising]]> 2018-04-11 14:12:45 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/250723720 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251194032 2018-04-12 15:08:35 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251194032 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251194298 They help consumers with their consumer rights]]> 2018-04-12 15:08:59 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251194298 Understanding the products 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251196719 -Food labels
-Bar code
-Symbols
-Receipts]]> 2018-04-12 15:13:07 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251196719 The online consumer 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251205941 2018-04-12 15:28:27 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251205941 Brand 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251451479 Choosing a brand is very important to some people eg kellogs vs tesco own brand ]]> 2018-04-13 07:50:54 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251451479 False economy 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251451999 Good consumer avoides false economy we buy something that seems but isn’t in the long run ]]> 2018-04-13 07:53:09 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251451999 choosing a brand 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251464477 when buying a product a consumer should consider:

1 the price of the product 
2 the quality of the product 
3 the features of the product 
4 the ingredient and additives food
5 if a guarantee is included and the length of it 
6 special offers etc ]]> 2018-04-13 08:49:05 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251464477 consumer protection 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251466481 sometimes consumers experience problems when they purchase goods or services ]]> 2018-04-13 08:58:00 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251466481 common problems 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251467347 .the goods are faulty 

.the quality of the goods is not up to standard or paid for
 
.the goods purchased  had misleading advertising

.the service was not up to standard  eg poor materials ]]> 2018-04-13 09:01:54 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251467347 Here is a Padlet that we did on Marketing 15jkinane https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251467371 2018-04-13 09:02:01 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251467371 caveat emptor 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251469713 many years ago there was very little consumer protection laws so pope john paul II said cavet emptor meaning let buyer beware ]]> 2018-04-13 09:12:13 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251469713 sale of goods and supply act 1980 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251470794 1. Sale of Goods and Supply of Services Act, 1980
a) Goods must be: Of merchantable quality.
 Fit for their purpose.
 As described.
 Conform to sample.
b) Services- Supplier must be qualified.
 Service must be provided with care and diligence.
Any materials used as part of service must be of merchantable quality.
 If they don’t satisfy this the consumer is entitled to a full refund, replacement or repair
providing they act promptly.

c) The retailer is always legally responsible for the consumer’s complaints.
d) The retailer can’t put up signs which give the impression that consumers have no legal
rights such as ‘No Refunds’.
e) Guarantees can’t take away from consumer’s rights but can only add to them.]]> 2018-04-13 09:16:52 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251470794 solution and remedies 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251475171 consumers are entitled to redress

the types of redress available]]> 2018-04-13 09:37:18 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251475171 steps involved in solving a problem 15scarroll2 https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251476467 1) return to shop
2) bring along the faulty good and recipt/proof of purchase 
3) ask to see  manager (only if necessary) 
4) tell the manager what remedy you want 
5) as a last resort go to court ]]> 2018-04-13 09:43:15 UTC https://padlet.com/15scarroll2/sfc1w9qpnmlg/wish/251476467