UTC 4 Module 3: A moment to reflect on the change process and the concepts of disagreement and dealing with “difficult clients” by Programme Officer CP https://padlet.com/pocpchile/sederblflg4ayn2x en-us 2023-09-29 13:17:43 UTC 2023-09-29 13:19:41 UTC hello@padlet.com What can we do to help clients overcome what has caused them to display these attitudes? pocpchile https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046083 2023-09-29 13:17:43 UTC https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046083 How do we, as healthcare professionals, respond to these client behaviors? What do we do? pocpchile https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046085 2023-09-29 13:17:43 UTC https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046085 Why might these answers be uncomfortable for us? pocpchile https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046087 2023-09-29 13:17:43 UTC https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046087 Why do we assume that clients behave like “difficult” people (arguing, defensiveness, ignoring, etc.) What could be causing these responses? Try to see things from the clients' point of view pocpchile https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046088 2023-09-29 13:17:43 UTC https://padlet.com/pocpchile/sederblflg4ayn2x/wish/2726046088