BUS 240 - Chapter 5 Discussion Assignment - SU19 by Mary Hyatt https://padlet.com/mbhyatt420_1/sdx241gglks7 Students with last names beginning with the letters A-L will argue for and students with last names beginning with M-Z will argue against the termination of employment in the following situation: You sit on the board of directors of a major airline that just experienced a horrendous customer service event. A severe snowstorm stranded several of your planes and caused a ripple effect throughout your flight schedule, stranding thousands of passengers at airports across the country and keeping dozens of passengers as virtual hostages on planes for several hours as they waited for departure slots at their airport. The press has covered this fiasco at length and is already calling for a passenger bill of rights that will be based primarily on all the things your airline didn’t do to take care of its’ passengers in this situation. Your CEO is the founder of the airline, and he has been featured in many of your commercials raving about the high level of customer service you deliver. The board is meeting to review his continued employment with the company. Divide into two teams and argue the case for and against terminating his employment as a first step in restoring the reputation of your airline. Initial posts must be 6-8 sentences in length. Be sure to practice proper spelling, grammar, sentence structure, etc... You must respond to at least two classmates. Responses should be 2-3 sentences in length - minimum. "I agree" or "I disagree" are not acceptable responses. Students will earn a 0 for work that lacks true reflection. Remember! When you post/reply, don't forget to put your first and last name at the end of your post if you did not open a Padlet account! If you are responding to a classmate, be sure to have their name at the top of your post. en-us 2019-01-08 19:29:01 UTC 2021-07-11 22:27:09 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Send.png https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368490299 I do believe that the CEO should be allowed to keep his job. In my opinion, it is not right to fire someone due to increased attention surrounding your company in the press. An act such as termination of a high ranking employee should be based solely on job performance and their behavior, not by the reaction given by the public. The event sounds like it was a serious ordeal, and something that was out of the control of any executive at any airline. I am sure many other airlines faced similar issues throughout the storm, so the entire industry is almost certain to be under the same pressure. There is an inherent risk when it comes to booking flights, and all passengers who purchase tickets are aware that planes can not fly during storms, and that this can cause backups in departures and arrivals. As long as the CEO stuck to corporate policy, and provided the best service possible in this situation, then he absolutely deserves to retain his position. - Sam Van Heukelom]]> 2019-06-20 13:35:09 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368490299 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368566898  
In my opinion, the CEO and founder of the airline should be terminated. He should no longer be able to act in the capacity of CEO. I understand that things are beyond his control. The weather is certainly one of those things that an individual is unable to control. However, as CEO of the airline he should have worked with the board of directors and management of the airline to put a plan in place in the event there were weather related issues. There should have been plans in place that would try to prevent the passengers from being stranded on the airplanes. Communication is key in preventing an issue from becoming a larger fiasco. Weather related issues that affect the flight schedules for the airline should be communicated to the public as soon as possible. There should be measures in place to try preventing passengers from being stranded on the airplane. As the CEO of the airline, he should work with his team to come up with different plans for various issues that could arise.  ---- Margaret Evans
]]> 2019-06-21 00:09:02 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368566898 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567009 Sam Van Heukelom]]> 2019-06-21 00:10:19 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567009 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567119 Sam Van Heukelom]]> 2019-06-21 00:11:21 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567119 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567483 Sam Van Heukelom - I agree that the CEO's termination should not be dictated by the press. I also agree that when  customers purchase their airline tickets they should remember that planes can be grounded due to weather related issues. However, I think the CEO has a responsibility to its customers to ensure that there is a plan in place to handle uncontrollable issues as best as possible. Weather issues surface on a regular basis with airlines. It is how the situations are handled most effectively and efficiently that dictates the negative outcome. ]]> 2019-06-21 00:15:59 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368567483 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368645119 Ashley Barnes-  If i am to argue as to why the CEO should be released from his duties i would say as a PR move. To remove him would address how the company fell short on customer service, but will stop at nothing to fix the situation.  I think it would be hard to justify removing someone who has a good track record and founded the company, but i also think that it could be the only way to move forward with a better reputation and a new brand image. ]]> 2019-06-21 13:38:39 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368645119 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368704429 I can understand the frustration and anger of basically being held against your will. In this case the Ceo did nothing wrong just because he is what you say the face of the company. There was a severe snowstorm something no one has control over. I understand that it caused delays in other people flight. Ceo and the company have duty to protect their employees and to make sure that the customers are safe. If they was were to fly in the snowstorm giving the severity of it and something was to happen during those flights. The company would have been held accountable. People could have been injured or worse could have died if he wouldn't have delayed the flight and thing would have been worse for the company. In my opinion I'm pretty sure he did everything he possibly could do in this case and shouldn't be fired over severely bad weather. -Lameka Parker]]> 2019-06-22 02:10:25 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368704429 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368704815 Sam Van Heukelom I agree that long as the ceo use all precautions that he/she could have taken and gave the best service that could be given at the time of the situation. The thing with weather is you can never really predict the severity of a storm,  until it actually hits because the weather can take a turn within a matter minutes.  -Lameka Parker]]> 2019-06-22 02:18:48 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368704815 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368706191 Lameka Parker - You made some valid points as to the reason the CEO should not lose his job. You were correct in saying that the severe weather was out of the CEO's control. The CEO was doing the right thing to protect its customers and employees. However, provisions still need to be made in a case of emergencies. The airline needs to be more prepared on the best ways to handle a similar situation. The CEO is at the head of that to ensure proper measures are taken.              ----- Margaret Evans]]> 2019-06-22 02:55:08 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368706191 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368706660 Ashley Barnes I agree with you about getting rid of him is a PR move. Like you said they would have to a justifiable reasons on why they really want to terminate him from the company. The Ceo actions to delay the flights were justifiable because the severity of the snowstorm made the conditions bad and unsafe to fly in. If had taken that risk people lives could have been at stake. -Lameka Parker]]> 2019-06-22 03:05:51 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/368706660 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369007757 I believe the CEO would have to be terminated in order to prove to the airline customers that they are serious about great customer service. Obviously, this situation wasn't handled right, because most airline passengers know that weather can cause some sort of delays and typically they are okay with this. There should be some type of plan in place for bad weather that helps these customers to not be stranded on the airplane. Also there should be some way they could have communicated better and in a timely manner with the passengers about what was going on. I believe the only way to get this negative attention off of the company would be to terminate the CEO. Jordan Brantley]]> 2019-06-24 21:47:20 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369007757 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369007784 .]]> 2019-06-24 21:47:36 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369007784 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369019912 Lameka Parker I agree, if the CEO had not of delayed their flight, they could have ended up in a terrible situation. Everyone on that plane could have been injured or dead. I agree that the CEO shouldn't have been fired for doing what is best for the safety of the airline passengers. Jordan Brantley]]> 2019-06-24 23:50:20 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369019912 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369020389 Sam Van Heukelom, I agree that the CEO should no be terminated due to increased attention by the press. I also agree that termination should be based on the performance of the person and their behaviors, but according to what was read, the passengers say there was terrible customer service, which could have been prevented by the CEO. On the other hand, if the CEO stuck to policy, they should not be terminated, they just should have handled the situation a little differently. Jordan Brantley]]> 2019-06-24 23:54:35 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369020389 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369111602 Jordan Brantley,  I do agree with most of what you have said. There should have absolutely been a plan in place for severe weather situations, so that passengers were not forced to sit on an idle aircraft. Communication with the passengers should have been clearer also; taking this step would have eased disgruntled passengers. But, is it really necessary to fire the head of the company over this? Is it worth finding someone else to run the company, and have them learn the way it operates inside and out? I just think the CEO should be reprimanded and re-trained on protocol for extreme weather situations, but not fired. - Sam Van Heukelom]]> 2019-06-25 13:05:47 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369111602 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369111949 Ashley Barnes, I do agree that removing the CEO would be a purely public relations move, and should be carefully considered. It really would set the companies image straight in the public's eye, but it would not actually work towards fixing anything. I fear that removing the CEO would create a worse situation in the coming years. - Sam Van Heukelom]]> 2019-06-25 13:08:06 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369111949 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369127940 Sam- I agree that the CEO should be allowed to keep his job because there was no way he could personally foresee or fix the issues at hand. Even though there was a lack of good customer service i believe this could have happened to any company anywhere during severe weather. - Ashley Barnes]]> 2019-06-25 14:42:12 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369127940 https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369128079 Margaret- even though i am supposed to argue against keeping the CEO i think it would be extremely difficult for any company to navigate though severe weather with a suitable backup plan customers would actually approve of. - ashley barnes]]> 2019-06-25 14:43:18 UTC https://padlet.com/mbhyatt420_1/sdx241gglks7/wish/369128079