I would feel

No

smile

unaccurate order

masing-masing mempunyai tugas mereka sendiri, jadi tidak terasa beban jika melakukannya beramai-ramai berbanding berseorangan

Teamwork penting kerana

They focus and listen when

give full attention

greet, smile and ask how they doing

Kenalpasti dan faham akan situasi mereka

Layan mereka seperti customer yang lain tetapi dengan cara yang berbeza mengikut keperluan mereka

hajdn

Perkara yang paling mencabar adalah komunikasi dengan kru kerana

Kemahiran kepimpinan sangat penting. Cari pengalaman, menambah ilmu dan pembangunan diri secara berterusan.

bekerjasama

Crew trainer yang penuh ilmu dan rajin. Ajar kepada mereka bagaimana dan kenapa dengan cara yang betul.

Dengan melaksanakan servis dan operasi yang terbaik, pelanggan merasai pengalaman yang berharga membuatkan mereka selesa dan ingin datang lagi. Peranan crew trainer/coach itu penting kerana crew yang lain belajar dan diajar bermula dari mereka.

Role modeling membetulkan tingkah laku dan prosedur yang betul apabila sama-sama mempamerkan integriti.

Sentiasa berfikiran positif dan ambil berat

Berkomunikasi dan ambil tahu tentang mereka. Menjadi inklusif dan tanya pendapat mereka.

Integriti

Dengan berkomunikasi cara mana yang paling sesuai untuk mereka, mungkin dari segi umur, kefahaman atau mereka yang mempunyai keperluan khas.

Bahasa badan mempertingkatkan keberkesanan komunikasi yang disampaikan. Ia boleh memberi maksud sama ada kita sedang marah, menegur, bergurau, mengajar atau memberi pujian.

Bahasa badan yang berbeza memberi maksud yang berbeza, begitu juga riak muka dan intonasi semasa bercakap. Ianya penting supaya apa yang disampaikan itu difahami dan diturut.

Kru lain yang mesra.

Tanya nama serta senyum kepada mereka. Ask to tell a bit about themself.

Kerana tiada tekanan. Lebih mudah untuk kru faham dan menerima maklumat dalam suasana yang positif.

Dengar dan ulang apa yang mereka katakan.

Pertama sekali, diam dan dengar. Beri riak muka positif, angguk tanda faham.

Feeling annoyed when someone interrupted when speaking. Penting memberi mereka ruang untuk memberi cadangan atau apa yang mereka fikirkan supaya mereka tidak merasa tidak didengari atau tidak penting, akan tetapi biarlah perbincangan itu mengikit turutan dan jangan mengganggu ketika kru sedang bercakap.

Menjadikan kerja lebih berkesan dan efektif.

Boleh memberi kesan secara positif atau negatif. Sama ada kru faham, tidak faham atau semakin keliru.

Memberi kesan yang negatif, jawapan tidak semangat, tiada perasaan ingin tahu, riak muka dan bahasa badan yang negatif.

Menjadi contoh dengan sentiasa melaksanakan cara dan prosedur yang betul. Memberitahu sebab dan tujuan kenapa perlu patuhi prosedur.

Be caring and appreciate them. Ask question about them. Tell stories and joking around with them.

Supaya kru menghormati kru yang lain dan lebih utama pelanggan.

Not everyone knows the jargon used, especially new crews, it's better to avoid using it and instead use long words for the jargon.

Use open-ended question, rephrase the question if they answered wrong.

Pay attention to the crew body language, voice intonation and facial expressions.

For me, the most engaging and fun training is during doing the side task. Like when I learn how to prepare recon onion, stock-up sauce. By studying first hand, helped me feel less nervous learning new things.

Reassure and give postive feedback to them, tell them a story a bit about your experience.

Observe and change the approach, what style do I learn and understand fast.

If we tell them why it should be done like this, they will most likely to listen and implement it.

The feedback that I can take action to change and improve.

Give positive feedback first, then, focus on solution and the situation to fix at that time.

So that we can focus only on the crew when training

Beri positif feedback terlebih dahulu, kemudian ikuti feedback yang membina.

So that the crew feels appreciative of their hardwork.

They give me reason and understanding of the situation, adding some of their experience and make it better.

Take time to ask question about their understanding. Correct where wrong, confirm and agree for follow up.

Give them positive feedback, support and appreciate them.

Supaya perbincangan dalam keadaan tenang, faham akan tujuan perbincangan tersebut.

A challenging conversation usually related to the feelings and emotional

Rasa risau jika tersalah pilih cara dan ayat untuk bercakap, maka disalah tafsir. Dengan mencegahnya atau berbincang dengan lebih awal boleh menjadikan ia lebih baik.

Listen attentively.

Asking them open ended questions what they understand, confirmation and agree what should be fixed.

There are crews who have different ways of learning or understanding things, like by listen, see or by hands on.

The most challenging for me is effective communication with crew and customer. The easiest will be

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Lead by example and explain the "why".

Stay ahead of operations, answer confidently if they ask anything.

Follow procedures correctly and stay up to date.

Support them and take action accordingly if necessary.

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Be sensitive and caring.

Kowledge amd record, be patient and always positive.

Ask opinion from the manager.

You can use facial expression, gestures and body language to communicate.

Keep it simple and detailed. Smile and use positive body language. Appreciate them after.

Both facial expressions and body language do give a meaning when you talk to someone. It shows if you agry, sad, stern or happy when having conversations.

Be patient, approachable and make training fun. Help new crew and show them the rope of how things works in the restaurant.

Acknowledge and get to know them, listen when they're talking.

Give postive feedback and tell good things about them.

Praise them and give positive feedback forst, then tell them what they can do better along with the reason.

Be open minded, willingness to share and learn. Then, apppreciate them for the feedback.

Ask for confirmation if they understand and change their action based on the feedback given.

Makes learning more enjoyable and positive.

Be patient and supportive.

Give feedback throughout training, what's going well and what to improve.

Happy and felt understood.

As long as it is a positive feedback and how I can improve, I will consider listen and follow up their feedback.

Felt heard and they care enough to listen to the story makes me comfortoble and confident.

Use a supportive tone and positive body language and don't be judgemental.

I would feel confused, unconfident and negatively

Can confirm their understanding and reflect.

By connecting with Crew, helps you understand a bit the root cause of their problems and struggling. Thus, you know what action to take.

Different problems with different solutions. Ask them first what they lack of.

Find a safe, quiet space to talk.

Eye contact, body language, give them time to talk.

Keep the conversation professional.

Knowledge and experience.

Communication because they're so many types of people, maybe some crew can accept how you talk or act but certain not.

Communication.