LOG BOOK INTERNSHIP 2025 (SEM 8) by Muhammad Haikal Bin Faizu H21A2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk en-us 2025-05-24 12:48:04 UTC 2025-07-14 05:46:17 UTC hello@padlet.com SUNDAY (16 MARCH) DAY - 1 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617304 What I learned on the first day is :

  • Listen to a briefing from HR about staff organization.

  • Join a hotel tour and hear briefing from the Front Office Head about the duties.

  • Learn how the booking system works.

]]> 2025-05-24 12:54:13 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617304 MONDAY (17 MARCH ) DAY - 2 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617505 The learning for the second day is :

  • Learn how to enter customer bookings using the computer.

  • Identify the rate code for each price offered.

  • Identify the types of rooms offered by the hotel.





]]> 2025-05-24 12:54:39 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617505 TUESDAY (18 MARCH) DAY-3 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617616 The learning for the third day is :

  • How to greeting guests.

  • How to answer calls from guests.

  • Learn what billing instructions must be included with each booking.

]]> 2025-05-24 12:54:55 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617616 WEDNESDAY (19 MARCH) DAY-4 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617730 The learning for the day is :

  • Answer the call from the guest.

  • Make a booking.

  • Learn about the system used.

]]> 2025-05-24 12:55:06 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617730 FRIDAY ( 21 MARCH) DAY-5 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617810 The learning of the day is :

  • How to check out guest from the system.

  • Give a deposit to the guest.

  • Make a booking.

]]> 2025-05-24 12:55:18 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465617810 SATURDAY (22 MARCH) DAY-6 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465618224 Today's training covers:

  • Learn how to check revenue of hotel.

  • Make a bookings.

  • Checking confirmation booking guest.

]]> 2025-05-24 12:56:22 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465618224 SUNDAY (23 MARCH) DAY-7 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465674828 Today's lesson is:

  • How to make a room key using a key detector.

  • How to clear the key after the guest gives when they check out.

  • Count the keys every time change shifts.

]]> 2025-05-24 14:50:18 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465674828 MONDAY (24 MARCH) DAY-8 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675227 The focus of today’s learning is :

  • How to check in guest through the system.

  • Make a check in simulation with staff.

  • Make a booking.

]]> 2025-05-24 14:51:13 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675227 TUESDAY (25 MARCH) DAY-9 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675260 The learning for the day is :

  • Make a bookings.

  • Checking guest confirmation bookings.

  • Check in learned.

]]> 2025-05-24 14:51:17 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675260 WEDNESDAY (26 MARCH) DAY-10 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675307 What I learn today is :

  • Check in learned again with simulation.

  • Make a reservation through travel agent like Booking.com, Agoda and Trip.com.

  • How to handle a call when no rooms are available on the guest's requested date.

]]> 2025-05-24 14:51:21 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465675307 FRIDAY (28 MARCH) DAY-11 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465677578 The learning for the day is :

  • Make a reservation for walk in guest.

  • Check in learned again with simulation.

  • Make online bookings.

]]> 2025-05-24 14:55:34 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465677578 SATURDAY (29 MARCH) DAY-12 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465677629 Today's lesson is :

  • Count the keycard before changing shift.

  • Make a bookings.

  • Explore more about the system used hotel.

]]> 2025-05-24 14:55:40 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465677629 SUNDAY (30 MARCH) DAY-13 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696405 Today's training covers:

  • Observed guest check-out process.

  • Learned how to print and explain guest bills.

  • Helped collect room keys.

]]> 2025-05-24 15:34:27 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696405 MONDAY (31 MARCH) DAY-14 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696548 Today's lesson is :

  • Practiced checking out guests with supervisior.

  • Learned how to handle cash and card payments.

  • Helped answer questions about charges.

]]> 2025-05-24 15:34:40 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696548 TUESDAY (1 APRIL) DAY-15 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696574 The learning of the day is :

  • Checked out guests with help from supervisor.

  • Helped store luggage for guests leaving later.

  • Learned how to handle cash and card payments.

]]> 2025-05-24 15:34:44 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696574 WEDNESDAY (2 APRIL) DAY-16 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696595 The learning of the day is :

  • Watched how late check-out requests are handled.

  • Learned to solve billing issues quickly.

  • Helped guests book transport after check-out.


]]> 2025-05-24 15:34:47 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696595 FRIDAY (4 APRIL) DAY-17 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696621 The focus of today’s learning is :

  • Handled wake-up call requests and guest messages.

  • Assisted in organizing guest key cards

  • Practiced polite and efficient communication during busy hours.

]]> 2025-05-24 15:34:50 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696621 SATURDAY (5 APRIL) DAY-18 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696642 Today's lesson is :

  • Helped answer questions about charges.

  • Printed final bills and processed payments.

  • Collected guest feedback during check-out.

]]> 2025-05-24 15:34:53 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3465696642 SUNDAY (6 APRIL) DAY-19 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116134

  • Watched how guests are checked in.

  • Practiced checking in guests with staff.

  • Helped explain hotel services to guests.

]]> 2025-05-25 12:21:38 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116134 MONDAY (7 APRIL) DAY-20 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116192

  • Practiced checking in guests with supervisor.

  • Prepared check-in papers for upcoming guests.

  • Watched how to handle guest complaints calmly.

]]> 2025-05-25 12:21:44 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116192 TUESDAY (8 APRIL) DAY-21 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116219

  • Practiced checking in guests with staff with simulation.

  • Learned to handle early check-in requests.

  • Saw how the team checks passports for foreign guests.

]]> 2025-05-25 12:21:47 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116219 WEDNESDAY (9 APRIL) DAY-22 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116249

  • Checked in guests with help from supervisor.

  • Helped explain breakfast times and hotel rules.

  • Learn how to update guest profile in the hotel system after check in.

]]> 2025-05-25 12:21:52 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116249 FRIDAY (11 APRIL) DAY-23 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116276

  • Checked in guests with help from staff.

  • Learned to offer room upgrades at check-in.

  • Make a reservation room to guest.

]]> 2025-05-25 12:21:55 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116276 SATURDAY (12 APRIL) DAY-24 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116344

  • Check in walk-in guests monitor by supervisor.

  • Explain to the guest about rules hotel and operation hour.

  • Make a bookings.

]]> 2025-05-25 12:22:00 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466116344 SUNDAY (13 APRIL) DAY-25 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136879

  • Greeted guests at the front desk.

  • Helped answer general questions about the hotel.

  • Learned to give directions and information clearly.

]]> 2025-05-25 12:59:37 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136879 MONDAY (14 APRIL) DAY-26 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136907

  • Practiced using polite language and tone.

  • Answered phone calls and transferred to the right departments.

  • Helped explain hotel rules to guests clearly.

]]> 2025-05-25 12:59:42 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136907 TUESDAY (15 APRIL) DAY-27 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136943

  • Watched how to handle difficult or upset guests calmly.

  • Check in guest monitor by staff.

  • Learned to operate the payment terminal for card transactions.

]]> 2025-05-25 12:59:46 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136943 WEDNESDAY (16 APRIL) DAY-28 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136965

  • Assisted with guest requests (extra pillows, wake-up calls).

  • Learned to offer solutions quickly for guest issues.

  • Make a reservation guest through call and online travel agent booking.

    • ]]>     2025-05-25 12:59:49 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136965     FRIDAY (18 APRIL) DAY-29 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136990

    • Handled wake-up call requests and guest messages.

    • Worked with bellman to manage guest luggage.

    • Helped check in walk-in guests.

    ]]>     2025-05-25 12:59:53 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466136990     SATURDAY (19 APRIL) DAY-30 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466137021

    • Check in guest monitor by supervisor.

    • Helped update guest profile.

    • Learned how to communicate with housekeeping department about the room.


    ]]>     2025-05-25 12:59:56 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466137021     SUNDAY (20 APRIL) DAY-31 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139253

  • Checked in guest.

  • Helped update guest profile.

  • Make a reservation.

    • ]]>     2025-05-25 13:03:35 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139253     MONDAY (21 APRIL) DAY-32 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139298

  • Learn how to used terminal.

  • Check-in guest by monitor by staff.

  • Updated guest profile.

    • ]]>     2025-05-25 13:03:41 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139298     TUESDAY (22 APRIL) DAY-33 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139340

  • Check out guest process.

  • First time being left alone at reception.

  • Pick up call guest.

    • ]]>     2025-05-25 13:03:45 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139340     WEDNESDAY (23 APRIL) DAY-34 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139377

  • Check out guest

  • Handle guest complain when they check out which is give a bad feedback about the resort

  • Make a bookings.

    • ]]>     2025-05-25 13:03:50 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139377     FRIDAY (25 APRIL) DAY-35 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139408

  • Greeted guests at the front desk.

  • Helped answer general questions about the hotel.

  • Learned to give directions and information clearly.

    • ]]>     2025-05-25 13:03:53 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139408     SATURDAY (26 APRIL) DAY-36 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139431

  • Learned how to make Courtsey Order (CO) for breakfast.

  • Learned how to make accidiential charger for late check out and extra mattres.

  • Learned how to make dm log which is daily report

    • ]]>     2025-05-25 13:03:56 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3466139431     THURSDAY (20 MARCH) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509659379 2025-07-03 13:00:12 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509659379 THURSDAY (27 MARCH) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509661304 2025-07-03 13:02:51 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509661304 THURSDAY (3 APRIL) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509662702 2025-07-03 13:04:32 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509662702 THURSDAY (10 APRIL) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663175 2025-07-03 13:05:11 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663175 THURSDAY (17 APRIL) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663551 2025-07-03 13:05:39 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663551 THURSDAY (24 APRIL) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663945 2025-07-03 13:06:07 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509663945 SUNDAY (27 APRIL) DAY-37 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664340

  • Make a bookings.

  • Check confirmation bookings.

  • Pick up call guest about reservation.

    • ]]>     2025-07-03 13:06:41 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664340     MONDAY (28 APRIL) DAY-38 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664694

  • Make a remind call to guest about checked out time.

  • Check out guest process.

  • Prepare keycard for check in next shift.

    • ]]>     2025-07-03 13:07:10 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664694     TUESDAY (29 APRIL) DAY-39 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664745

  • Make a bookings.

  • Check out guest.

  • Pick up call guest about reservation


    • ]]>     2025-07-03 13:07:13 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664745     WEDNESDAY (30 APRIL) DAY-40 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664797

  • Helped bellmen to pick up guest to go breakfast with buggy.

  • Make a reservation through call and online.

  • Count keycard and float money.

    • ]]>     2025-07-03 13:07:16 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664797     THURSDAY (1 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664834 2025-07-03 13:07:19 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664834 FRIDAY (2 MAY) DAY-41 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664874

  • Handled wake-up call requests and guest messages.

  • Assisted in organizing guest key cards

  • Practiced polite and efficient communication during busy hours.

    • ]]>     2025-07-03 13:07:22 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664874     SATURDAY (3 MAY) DAY-42 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664903

  • Make a bookings.

  • Updated guest profile.

  • Count keycard and money float before changing shift.

    • ]]>     2025-07-03 13:07:25 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509664903     SUNDAY (4 MAY) DAY-43 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673181

  • Make a reservation.

  • Check booking through email

  • Check-in guest

    • ]]>     2025-07-03 13:18:54 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673181     MONDAY (5 MAY) DAY-44 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673242

  • Help send a courtsey order (CO) to kitchen and f&b department.

  • Make a bookings.

  • Pick up call guest

    • ]]>     2025-07-03 13:18:59 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673242     TUESDAY (6 MAY) DAY-45 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673298 Bad Experience

    • The buggy I was driving had brake issues and caused an accident.

    • The guest did not suffer any injuries.

    • The manager offered complimentary breakfast as an apology.


    ]]>     2025-07-03 13:19:02 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673298     WEDNESDAY (7 MAY) DAY-46 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673329

  • Advice from manager about accident happen.

  • Check in guest.

  • Make a bookings.

    • ]]>     2025-07-03 13:19:05 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673329     THURSDAY (8 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673357 2025-07-03 13:19:08 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673357 FRIDAY (9 MAY) DAY-47 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673404

  • Checked in guest

  • Make a reservation

  • Pick up call guest

    • ]]>     2025-07-03 13:19:11 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673404     SATURDAY (10 MAY) DAY-48 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673425

  • Check-in guest.

  • Assist check-in guest which is help bellman carry the luggage.

  • Make a bookings.

    • ]]>     2025-07-03 13:19:14 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509673425     SUNDAY (11 MAY) DAY-49 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683279

  • Handled wake-up call requests and guest messages.

  • Worked with bellman to manage guest luggage.

  • Helped check in walk-in guests.

    • ]]>     2025-07-03 13:32:15 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683279     MONDAY (12 MAY) DAY-50 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683321

  • Communicate with sale department about check availability of room.

  • Handle call guest.

  • Check-out guest.

    • ]]>     2025-07-03 13:32:19 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683321     TUESDAY (13 MAY) DAY-51 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683344

  • Make a bookings and check email about upcoming event.

  • Check-out guest.

  • Count float money and keycard.

    • ]]>     2025-07-03 13:32:22 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683344     WEDNESDAY (14 MAY) DAY-52 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683369

  • Update to housekeeping department about status of guest.

  • Communicate with sale department which make a reservation room.

  • Count float money and keycard.

    • ]]>     2025-07-03 13:32:26 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683369     THURSDAY (15 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683392 2025-07-03 13:32:28 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683392 FRIDAY (16 MAY) DAY-53 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683475 System change from IFCA to Hotel X

    • Start learning new system which Hotel X.

    • Taught by FOA Syafiqa.

    • Pick up call guest.

    ]]>     2025-07-03 13:32:32 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683475     SATURDAY (17 MAY) DAY-54 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683527

  • Explore more about new system.

  • Make a bookings.

  • Pickup call guest.

    • ]]>     2025-07-03 13:32:35 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509683527     SUNDAY (18 MAY) DAY- 55 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686206

  • Make a bookings.

  • Make a reservation through call.

  • Assist staff to check in guest

    • ]]>     2025-07-03 13:36:06 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686206     MONDAY (19 MAY) DAY- 56 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686239

  • Check-in guest.

  • Send guest in house list.

  • Make reservation.

    • ]]>     2025-07-03 13:36:10 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686239     TUESDAY (20 MAY) DAY- 57 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686265

  • Make a bookings into the new system.

  • Explore more about new system.

  • Pick up call guest.

    • ]]>     2025-07-03 13:36:14 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686265     WENESDAY (21 MAY) DAY- 58 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686292

  • Explore more about new system.

  • Make a bookings.

  • Pickup call guest.

    • ]]>     2025-07-03 13:36:17 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686292     THURSDAY (22 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686326 2025-07-03 13:36:20 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686326 FRIDAY (23 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686352 2025-07-03 13:36:23 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686352 SATURDAY (24 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686382 2025-07-03 13:36:26 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509686382 SUNDAY (25 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688675 2025-07-03 13:39:40 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688675 MONDAY (26 MAY) DAY- 59 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688819

  • Meeting with a high school teacher.

  • Working as a bellman today.

  • Help to assist to look at the hall because he wants to do a survey to hold his son's wedding ceremony.

    • ]]>     2025-07-03 13:39:55 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688819     TUESDAY (27 MAY) DAY - 60 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688852

  • Helped answer questions about charges.

  • Printed final bills and processed payments.

  • Collected guest feedback during check-out.

    • ]]>     2025-07-03 13:39:57 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688852     WEDNESDAY (28 MAY) DAY- 61 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688874

  • Make a reservation.

  • Check booking through email

  • Check-in guest

    • ]]>     2025-07-03 13:40:00 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688874     THURSDAY (29 MAY) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688896 2025-07-03 13:40:03 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688896 FRIDAY (29 MAY) DAY - 62 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688920

  • Explore more about new system.

  • Make a bookings.

  • Pickup call guest.

    • ]]>     2025-07-03 13:40:05 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688920     SATURDAY (31 MAY) DAY -63 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688940

  • Helped bellmen to pick up guest to go breakfast with buggy.

  • Make a reservation through call and online.

  • Count keycard and float money.

    • ]]>     2025-07-03 13:40:08 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509688940     SUNDAY (1 JUN) DAY -64 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692710 Manager's briefing on the June price promotion :

    • Promotion can only be used on weekdays.

    • Voucher 2 seat bicycle for 1 hour.

    • Inclusive 1 pax breakfast only

    ]]>     2025-07-03 13:43:49 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692710     MONDAY (2 JUN) DAY -65 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692751

  • Handled wake-up call requests and guest messages.

  • Assisted in organizing guest key cards

  • Greeting guest with polite and efficient communication

    • ]]>     2025-07-03 13:43:53 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692751     TUESDAY (3 JUN) DAY -66 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692770

  • Handle guest complain through call.

  • Check-out guest process.

  • Remind call to guest for check out.

    • ]]>     2025-07-03 13:43:55 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692770     WEDNESDAY (4 JUN) DAY -67 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692801

  • Cover bellman to pick up guest to go breakfast at restaurant.

  • Greeting guest in reception.

  • Make a bookings.

    • ]]>     2025-07-03 13:43:58 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692801     THURSDAY (5 JUN) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692841 2025-07-03 13:44:01 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692841 FRIDAY (6 JUN) DAY -68 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692889

  • Make a bookings.

  • Check-out guest.

  • Make a remind call.

    • ]]>     2025-07-03 13:44:04 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692889     SATURDAY (7 JUN) DAY -69 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692940

  • Helped bellmen to pick up guest to go breakfast with buggy.

  • Make a reservation through call and online.

  • Count keycard and float money.

    • ]]>     2025-07-03 13:44:08 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509692940     SUNDAY (8 JUN) DAY-70 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694577

    • Check in walk-in guests.

    • Explain to the guest about rules hotel and operation hour.

    • Make a bookings.

    ]]>     2025-07-03 13:46:31 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694577     MONDAY (9 JUN) DAY-71 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694730

  • Check in guest

  • Handle guest complain because room problem

  • Make a bookings.

    • ]]>     2025-07-03 13:46:39 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694730     TUESDAY(10 JUN) DAY-72 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694780

  • Handle guest complain about the room problem.

  • Offer guest to upgrade room.

  • Assist to check in guest with staff.

    • ]]>     2025-07-03 13:46:41 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694780     WEDNESDAY (11 JUN) DAY-73 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694800

  • Make a booking taxi for foreign guest.

  • Make a bookings.

  • Handle call guest.

    • ]]>     2025-07-03 13:46:44 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694800     THURSDAY (12 JUN) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694826 2025-07-03 13:46:46 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694826 FRIDAY (13 JUN) DAY-74 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694847

  • Checked in guest.

  • Helped update guest profile.

  • Make a reservation.

    • ]]>     2025-07-03 13:46:49 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694847     SATURDAY (14 JUN) DAY-75 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694887

  • Help bellman to send guest to the room.

  • Assist staff to check-in guest

  • Explain to the guest about breakfast and rule in the resort after check in process.

    • ]]>     2025-07-03 13:46:52 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509694887     SUNDAY (15 JUN) DAY-76 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698207

  • Make a group reservation.

  • Check in guest process.

  • Help bellman to send guest when busy time.

    • ]]>     2025-07-03 13:50:59 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698207     MONDAY (16 JUN) DAY-77 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698290

  • Pick up call guest.

  • Explain about Jun Deals to guest when check in time.

  • Offer to upgrade room with better price.

    • ]]>     2025-07-03 13:51:07 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698290     TUESDAY (17 JUN) DAY-78 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698315

  • Make a reservation

  • Handle guest complain about the room

  • Count float money and keycard

    • ]]>     2025-07-03 13:51:10 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698315     WEDNESDAY (18 JUN) OFF DAY - MC h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698349 2025-07-03 13:51:13 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698349 THURSDAY (19 JUN) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698397 2025-07-03 13:51:16 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698397 FRIDAY (20 JUN) OFF DAY - REPLACEMENT OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698422 2025-07-03 13:51:19 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698422 SATURDAY (21 JUN) DAY-79 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698521

  • Closing Duyong Mart account monitor by staff

  • Closing account for evening shift.

  • Check in guest.

    • ]]>     2025-07-03 13:51:22 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509698521     SUNDAY (22 JUN) DAY - 80 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703026

  • Make a bookings reservation.

  • Learn how to check Event Order (EO) and Local Order (LO).

  • Learn how to make quotation.

    • ]]>     2025-07-03 13:56:23 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703026     MONDAY (23 JUN) DAY - 82 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703226

  • Check out guest process.

  • Remind call guest about check out time.

  • Closing account for morning shift.

    • ]]>     2025-07-03 13:56:37 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703226     TUESDAY (24 JUN) DAY - 83 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703277

  • Helped bellmen to pick up guest to go breakfast with buggy.

  • Make a reservation through call and online.

  • Count keycard and float money.

    • ]]>     2025-07-03 13:56:42 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703277     WEDNESDAY ( 25 JUN) DAY - 84 h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703325 Meeting with the general manager of Duyong Marina & Resort :

    • Interview session with the GM involving experience sharing and storytelling.

    • The certificate represents the successful completion of the internship.

    ]]>     2025-07-03 13:56:45 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703325     THURSDAY (26 JUN) DAY - 85 (LAST DAY) h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703349

  • Photo session with staff and manager.

  • Make a reservation.

  • Pick up call guest.

    • ]]>     2025-07-03 13:56:48 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703349     FRIDAY (27 JUN) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703387 2025-07-03 13:56:51 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703387 SUNDAY (28 JUN) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703442 2025-07-03 13:56:57 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509703442 SUNDAY (29 JUN) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705742 2025-07-03 13:59:58 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705742 MONDAY (30 JUN) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705788 2025-07-03 14:00:02 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705788 TUESDAY (1 JULY) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705816 2025-07-03 14:00:05 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705816 WEDNESDAY (2 JULY) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705847 2025-07-03 14:00:07 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705847 THURSDAY (3 JULY ) OFF DAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705865 2025-07-03 14:00:10 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705865 FRIDAY (4 JULY) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705904 2025-07-03 14:00:14 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705904 SATURDAY (5 JULY ) OFF DAY - PUBLIC HOLIDAY h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705986 2025-07-03 14:00:19 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3509705986 FINAL REPORT - MUHAMMAD HAIKAL BIN FAIZU (H21A2226) h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517597641 2025-07-12 13:22:31 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517597641 BORANG B - MUHAMMAD HAIKAL BIN FAIZU (H21A2226) h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517597923 2025-07-12 13:23:17 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517597923 LINK VIDEO - MUHAMMAD HAIKAL BIN FAIZU (H21A2226) h21a2226 https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517616446 https://youtu.be/BOfrjHilcWQ?si=7x9LEeR-ymU4NABY

    ]]>     2025-07-12 14:20:26 UTC https://padlet.com/h21a2226/sd6496g4toq5l1jk/wish/3517616446