• Age: 22

• Program: Economics (School of Business and Economics UPM)

• Goals :

  • Requires access to affordable and reliable tutoring for his brother's subjects.

  • Prefers flexible learning schedules that fit around his brother's classes.

  • Seeks interactive and engaging learning sessions to better grasp complex concepts.

• Pain Points:

  • Struggles to find qualified tutors with expertise in niche academic areas.

  • Experiences challenges in balancing his study schedule with personal commitments.

  • Finds some educational platforms confusing or lacking personalized learning recommendations.

• Tech Proficiency : Unexperienced using Tutor Apps but prefer to use apps but want a simple and user friendly designs

• Relevant Patterns of Behavior (His brother):

  • Rarely uses digital tools such as note-taking apps, online learning platforms, and video conferencing tools.

  • Prefers bite-sized lessons and the ability to revisit recorded tutoring sessions for better revision.

  • Values clear communication and concise explanations from tutors.

Steps in the Scenario :

1. Discovering the App:

   Khairul learns about YourTutor through a friend and decides to download the app after seeing positive reviews highlighting its simplicity and affordability.

2. Creating an Account:
   Upon opening the app, Khairul finds a straightforward sign-up process. The app allows him to set preferences for his brother’s learning needs, such as the subjects required and preferred tutoring times.

3. Searching for Tutors:
   Using the app’s search feature, Khairul filters tutors based on expertise in the subjects that his brother wants. The app suggests several qualified tutors.

4. Booking a Session:
   Khairul selects a tutor and books a trial session for his brother. The app provides recorded sessions, which appeals to Khairul as his brother can revisit them for revision.

5. Tutoring Session Experience:
   During the session, Khairul observes his brother interacting with the tutor. The tutor uses bite-sized explanations and encourages his brother to ask questions, ensuring the session is interactive and engaging.

6. Post-Session Reflection:
   Khairul’s brother finds the session enjoyable and feels more confident in tackling the subjects. Khairul appreciates the clear navigation and user-friendly design of the app, making it easy for him to manage upcoming sessions and payments.

Outcomes:

Khairul repeat using the apps for his brother's next session as the apps can save his time as a student and easy for him to help his brother find a tutor.