Managing challenging situations by Tina Duggan https://padlet.com/tina_kemp/s7zdmui7hxij How to deal with conflict or difficult situations in life and at work! en-us 2017-10-02 10:05:26 UTC 2017-10-30 09:50:17 UTC hello@padlet.com OUTCOME 2 Learners must know the factors that can reduce the effectiveness of client care: tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192912640 Language difficulties – limited language abilities or accents may present a barrier                    

Cultural differences – choice of vocabulary could potentially cause offence  

Physical disabilities – speech, hearing problems may present a barrier 

Psychological difficulties – low self-esteem and a lack of client confidence may make communicating difficult]]> 2017-10-02 10:07:06 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192912640 OUTCOME 1 Learners must understand the importance of meeting salon standards with regard to communication skills: tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192913307  Employability – essential to support success professionally Life skills – essential to support success personally 

Professional – good practice, essential for client understanding and client satisfaction, essential to promote positive working relationships with colleagues 

Avoid misunderstandings – reduces staff issues, reduces complaints, improves client retention ]]> 2017-10-02 10:10:00 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192913307 TO DO- Reflection tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192915815 Can you spend a few minutes and share with your class one or two key points that you will take away from this mornings PDR session. 

Add one thing you could change or adapt or try when in salon either with clients or colleagues.
 ]]> 2017-10-02 10:21:01 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192915815 Katy tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941203 2017-10-02 12:06:52 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941203 Ellie tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941230 2017-10-02 12:06:56 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941230 Kat tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941245 2017-10-02 12:06:59 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941245 Maria tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941254 2017-10-02 12:07:01 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941254 Carmen tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941298 2017-10-02 12:07:08 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941298 Chloe tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941324 2017-10-02 12:07:12 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941324 Alanah tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941361 2017-10-02 12:07:17 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941361 Daniella tina_kemp https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941416 2017-10-02 12:07:26 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/192941416 Maria https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193104016 Reflection on Managing Situations.
Inform the client from the outset that I will be providing a nice relaxing facial. If the client starts to chat, or divulge personal information, remind the client that this is a "nice, relaxing and de-stressing facial".
If I am finding the client to be stressing to me, to take a couple of minutes away from the client, go back and try again. If this does not work, take another couple of minutes away and speak with the manageress/supervisor.

Good, you have a strategy t o prevent a difficult situation occurring, but also a plan on dealing with a situation if it happens during your service. Tina]]> 2017-10-02 16:56:31 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193104016 Katy https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193340869 How you can change your body language and verbal communication to control a situation youre in.
Also there are people that you can tell that are higher than you such as a manger if a situation becomes out of your hands.

Discussion
Review body language ad coms tech in improving educating client on future products and services. P8 and M3 in skin analysis. Informal assessment on Thursday and discussion on method to develop skills to follow.

]]> 2017-10-03 10:30:04 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193340869 Chloe https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193885638 How to be in control when you are in a difficult situation. It is important to be assertive but try not to be confrontational towards the client. If you are struggling, ask a more senior colleague or manager to help deal with the situation.

]]> 2017-10-04 14:32:33 UTC https://padlet.com/tina_kemp/s7zdmui7hxij/wish/193885638 not to overreact and if you have a challenging client you should remain calm and be understanding towards them, if the problem escalates then get another member of staff who has the authority to deal with it. https://padlet.com/tina_kemp/s7zdmui7hxij/wish/201639721

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