KMP tutorial week 3 by Sir Yee Lee

Group 1 ()

siryee88 — 2024-01-26 13:21:41 UTC

asasas

Group 3

siryee88 — 2024-01-26 13:22:18 UTC

codified

Group 1

siryee88 — 2024-01-26 13:22:26 UTC

sdsd

Group 3

2024-01-26 13:28:39 UTC

They lost the blueprints

Group 4

2024-01-26 13:30:26 UTC

A set of codified technology , not passed down through the generations of workers , More specificaly , there is a lack of rocket science.

Group 3

2024-01-26 13:31:52 UTC

unable to find the blueprints because someone threw them in the rubbish

What knowledge is necessary for NASA to land a person on Mars?

siryee88 — 2024-01-26 13:31:56 UTC

How did NASA forget how to land a person on moon?

siryee88 — 2024-01-26 13:32:25 UTC

Why did NASA lose the capability to land a person on the moon? (why not doing it?)

siryee88 — 2024-01-26 13:33:04 UTC

What should NASA do to ensure that they do not lose this capability again?

siryee88 — 2024-01-26 13:33:51 UTC

Group 4

2024-01-26 13:34:11 UTC

They did not forget, the tangible set of information and blueprints needed is not available anymore.

Describe Starbucks knowledge resources

siryee88 — 2024-01-26 13:34:39 UTC

What knowledge does Starbucks value and why?

siryee88 — 2024-01-26 13:35:01 UTC

What was Starbucks Mystique, why?

siryee88 — 2024-01-26 13:35:23 UTC

Group 3

2024-01-26 13:35:37 UTC

By storing knowledge correctly and making sure its accessible for the future

Describe how Starbucks uses its knowledge to create competitive advantage

siryee88 — 2024-01-26 13:35:58 UTC

Group 4

2024-01-26 13:37:09 UTC

seems that NASA did not forget how to go to the moon but rather forgot to conduct exit interviews in order to track and data-fy existing knowledge attained by the older workforce who worked on missions such as the Apollo 11 one in order for it to be passed down to the next position holders. As we can see on the case study , Jeff Hanley explains that the Blueprints containing the appropriate for the mission technology are not to be found anymore thus forcing Roberta to think and start back from scratch.

Group 4

2024-01-26 13:39:13 UTC

Conduct exit- interviews to the retiring workforce in order to record and data-fy knowledge .

Group 1

2024-01-26 13:40:35 UTC

2024-01-26 13:40:43 UTC

They never retained the knowledge from staff who worked on the earlier missions so when they left so too did their knowledge. They never kept the necessary documents when their systems were updated.

Group 1

2024-01-26 13:41:09 UTC

siryee88 — 2024-01-26 13:51:31 UTC

capability was no longer needed. This suggests if the task is repeatable, KM should be done to ensure knowledge is not lost

tacit knowledge can only be captured via mentoring/observing/discussion

siryee88 — 2024-01-26 13:55:41 UTC

Group 1

siryee88 — 2024-01-26 14:26:05 UTC

Group 3

siryee88 — 2024-01-26 14:26:11 UTC

codified = learn procedures and following rules

Tacit = memorised recipes and having to communicate their knowledge

Group 1

siryee88 — 2024-01-26 14:26:23 UTC

Group 4

siryee88 — 2024-01-26 14:26:27 UTC

Tacit Knowledge , as it encourages communication within the workforce and communication with customers, their strategy revolves around making and retaining enthusiastic employees with the ability to use retained knowledge in order to innovate and improve.

Group 3

siryee88 — 2024-01-26 14:26:33 UTC

tacit knowledge as Starbuck value being very innovative and sharing their knowledge with their employees

Group 1

siryee88 — 2024-01-26 14:26:37 UTC

Group 4

siryee88 — 2024-01-26 14:26:41 UTC

Starbucks mystique is its changed business model which gives emphasis to upholding organisational standards through an honest and outgoing culture (emphasis on communication with customers in order to ensure the service provided to the customer is tailored to their individual liking,

And a heavily knowledge-driven strategy which allows for knowledge to be transported to the employees of the company in order to raise valuable assets capable of not only upholding organisational standards but also giving back to the company through product innovation.

Group 3

siryee88 — 2024-01-26 14:26:46 UTC

Starbuck mystique is finding new ways to make the store more appealing.

Group 1

siryee88 — 2024-01-26 14:26:50 UTC

Group 3

siryee88 — 2024-01-26 14:27:14 UTC

new products shows that Starbuck is dedicated to their innovation and differentiation. By also creating new experiences for customers to improve the quality of service.

Group 4

siryee88 — 2024-01-26 14:27:17 UTC

by improving the outlook of their stores. by putting more tools for ensuring their customer comfort. improving the quality of their services. by putting and following strategies for improving and gaining a competitive advantage. Starbucks distributes important knowledge to all branches in order to ensure that all are meeting or exceeding company standards.

group 4

2024-01-26 14:32:41 UTC

set of tacit knowledge (from customers feedback, preference, level of their competition on the market), set of codified knowledge (recipes, instructions, etc.)

Mystique = secret = equip every staff with codified knowledge

siryee88 — 2024-01-26 14:53:49 UTC

How = whole process = equip codified > interact > gain tacit > innovate

siryee88 — 2024-01-26 14:55:57 UTC