Touchpoints on Ecotourism Customer Journey by NTU_Tourism_Lecturer https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey en-us 2024-07-18 01:14:50 UTC 2024-07-23 06:06:03 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1330166656/6e5afd3e189c7673f26104d2dde617f3/z5643945365394_9b199115673e05b9ae38afe7ade2ed08.jpg What are some touchpoints in the Pre-Service stage of your business plan? ntutourism https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3056173897 2024-07-18 02:23:08 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3056173897 What are some touchpoints in the Pre-Services stage of your business plan? quangnt1 https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341356 2024-07-23 04:47:34 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341356 What are some touchpoints in the In-Services stage of your business plan? quangnt1 https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341707 2024-07-23 04:48:00 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341707 What are some touchpoints in the Pre-Services stage of your business plan? quangnt1 https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341782 2024-07-23 04:48:05 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059341782 What are some touchpoints in the Post-Services stage of your business plan? quangnt1 https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059342002 2024-07-23 04:48:22 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059342002 What are some touchpoints in the Post-Services stage of your business plan? quangnt1 https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059342044 2024-07-23 04:48:27 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059342044 Welcome Orientation https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059390937 Briefing of customers at their arrival

]]> 2024-07-23 05:58:08 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059390937 Touchpoints in the Pre-Service plan of BAHANDi https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059391143

  • Website (Booking, Reviews, Recommendations and things to do)

  • Promotional contents from content creators (vloggers and bloggers)

  • Participation in Travel Expos

    • ]]>     2024-07-23 05:58:27 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059391143     Guided Tour https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059391727 Visitors are provided with a experienced tour guide per station

    ]]>     2024-07-23 05:59:10 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059391727     ECo-CoCo Post-Services https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059392401 • Pandin Lake Tourist Service Cooperative Page on Facebook offers reviews and recommendations about tourists' experience

    • Word of mouth from local residents who already experienced the tour

    • ECo-CoCo's future plans involve creating a website for enhanced online presence to reach more customers

    • Promotional vlogs made by content creators and influencers such as YouTube, TikTok, IG/FB Reels, etc.

    • News and Television presence about Lake Pandin

    • Customer loyalty program

    • Personalized recommendations from both domestic and foreign tourists

    • Feedback, surveys, and follow-up emails

    • Research findings



    ]]>     2024-07-23 06:00:29 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059392401     https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059392439

    Online store: tiktok, website and facebook

    Word of mouth: from students, tourists, CTU teachers

    Like online store



    ]]>     2024-07-23 06:00:31 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059392439     Interactive Exhibits https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059393091 Visitors will be able to walk through simulated exhibits such as Lobo Heritage Hall, Eco's Alive! (Mountain Park), Mangroves and Marvels (Mangrove Park), Coral Kingdom (Diving Park)

    ]]>     2024-07-23 06:01:30 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059393091     Pre-Service Touchpoints https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059393894

  • Understanding Needs: Customers often pose questions on our social media pages (Facebook, TikTok, website), or post queries on their own pages, providing insights into their preferences and allowing us to tailor tour programs, policies, and strategies accordingly.

  • Information Search: Once they express interest, our team addresses inquiries about tour specifics (e.g., price, itinerary) are addressed by our team, or they conduct searches on Google or through intermediaries who assist with information provision.

  • Comparison and Evaluation: After finding a suitable tour that aligns with their preferences (e.g., environmentally friendly, ecologically rich), they begin comparing and evaluating options based on agency-provided details such as costs, durations, and schedules.

    • ]]>     2024-07-23 06:02:10 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059393894     Pre-service https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059394208 We have our website: Seetravel.net Facebook page, online travel agent,

    SEO. We build comunity group on Facebook.




    ]]>     2024-07-23 06:02:41 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059394208     AR and VR Experience https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059394252 AR and VR trek available per station to experience the impact of different visitor densities, carrying capacity, sustainability efforrs, practices, etc.

    ]]>     2024-07-23 06:02:44 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059394252     Workshops and Field Trips https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059397232 Partnering with educational institutions, S.E.A.L. will enable students to experience timely and well-programmed workshops and fieldtrips at the indoor destination to ignite in them a passion for sustainability.

    ]]>     2024-07-23 06:06:03 UTC https://padlet.com/ntutourism/Touchpoints_Ecotourism_Customer_Journey/wish/3059397232