Email to explain the issue/problem by Vân Trần Khánh

2024-10-11 13:36:45 UTC

Group member: Mr.Tùng, Huy, Dương, Quyền

Dear Henry,

We are writing to inform you about the problem of our application. The issue is the users cannot accept the application after update new version

Currently, In our application there are bugs in the third party library and it effect unexpectedly to the application. We are active working on a solution and have identified to revert application to the previous stable version.

We would like to invite you to a meeting on Oct 14 2024 to discuss these solutions and work towards a resolution. Please let us know if this time works for you, or suggest an alternative.

....

2024-10-11 13:48:24 UTC

Members: Hoang Dung, Thao, ChuongNV13, Trong Dat, Tuan Anh.

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Subject: Problem with International Transactions Feature

Dear Customers.

We are writing to inform you about a delay in the development of the international transaction feature. The issue is related to compatibility ~~problem~~ between our system and the payment provider.

Currently, our team is working to resolve this problem and test possible solutions to ensure everything works smoothly. We have identified include increasing time-out and adjusting the integration process.

We would like to invite you to a meeting on October 12 2024 to discuss these solutions and work towards a resolution. Please let us know if this time works for you, or suggest an alternative.

Thank you for your understanding.

Best regards,

CEO

2024-10-11 14:12:49 UTC

Team: Duy, Long, Ngoc, Tung

Subject: The problem of set up environment for new

feature

Dear Mr.Alan,

We are writing to inform you about the unexpected reason make the demo time is delay. The issue is late delivery department so we have not received the device yet.

Currently, we don't have enough environments to demo the new feature. We are actively working on a solution to run simulator on the device we have currently which is not exactly the environment from your project requirements but this is another way to show the new feature active.

We would like to invite you to a meeting on 19 October 2024 to discuss these solutions and work towards a resolution. Please let us know if this time works for you, or suggest an alternative.

Thank your for your understanding.

Best regards,

FPT team