How do you feel about this statement?

1.3 Verbal and Nonverbal Communication: SWBAT Differentiate between verbal and nonverbal communications when interacting with peers, subordinates, superiors, and customers IOT list specific techniques for effective communications and evaluate how different cultures and generations attach different meanings to various gestures, intonations, and other communications techniques. 

• Is the process of exchanging information, using verbal, nonverbal and digital means, within an organization ​

• When effective, is important as it:​

• improves productivity​

• increases employee ​
  job satisfaction ​

• has a positive effect ​
  on absenteeism and ​
  turnover rates

**** What do you notice about this picture ?*****

https://youtu.be/TAlY_RBWiVk?si=cfg49nw9KxMAtLki

• Involves:​

• speaking clearly and listening carefully to ensure information is understood​

• asking questions and confirming the meaning of information to avoid misunderstandings​

• letting others talk– a conversation is two-way communication​

• engaging in difficult conversations when necessary– not saying something to avoid a difficult conversation usually makes things worse​

• ensuring the tone used is open and nonconfrontational and encourages feedback

Workplace Communication: Strategies & Overview