Industrial Training Daily Report by Adibah Binti Dusmar H16A0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi Meritus Pelangi Beach Resort & Spa, Langkawi en-us 2020-02-18 05:29:02 UTC 2025-09-24 07:35:59 UTC hello@padlet.com Monday (17/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538324816
  • Report to Human Resource department and meet the Training Manager of Meritus Pelangi, Mr Basham

  • Mr Basham give a simple, short briefing and introduction of Meritus Pelangi

  • Tour around the department, kitchen, rooms and lobby area in the resort with HR staff, Ms Zuzi
 
  • Get a complete set of uniform from laundry section

  • Head to the staff quarters and take a rest. Mr Basham told us that we will start our training tomorrow, on 18/2/2020
 

]]> 2020-04-29 07:29:33 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538324816 Tuesday (18/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538332251
  • Mr Basham give a briefing about Reservation & Revenue department. I will be working in this department for 2 months and the other 2 months in Front Office department. 

  • He introduce each of the staff at the department: 

*Revenue Director: Madam Theresa Lee

*Reservation Manager: Ms Sally Wong 

*Reservation Assistant: Ms Suriani

*Reservation Staff: Ms Hafezah, Ms Liyana, Ms Munirah and Ms Alysha


  • My supervisor, Ms Sally ask me to study the website of resort and memorize each of information in the website such as the room rates, room types, product and services provided and the facilities.

  • Ms Sally will conduct a test to make sure I fully understand about the services offered by this resort. So that it will be easier for me to answer if any guest asking me about Meritus Pelangi. 

  • I am also asking the other staff about their experience working in reservation department and also any other information regarding this resort. 

*Meritus Pelangi website: https://www.meritushotels.com/en/meritus-pelangi-beach-resort-spa-langkawi/index.html


]]> 2020-04-29 07:33:30 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538332251 Wednesday (19/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538353339
  • Ms Sally ask me to continue study about the website of the resort 

  • She told me that the test will conduct tomorrow because of her busy schedule on today

  • She give me two hours from 1 pm to 3 pm to do a self tour around the resort so that I get know and familiar with the location of facilities in the resort

  • The tour is supposed to be lead by Ms Sally, but because of her current condition of pregnancy, I am willing to do my self tour alone


]]> 2020-04-29 07:43:04 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538353339 Thursday (20/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538371254
  • Ms Sally give me a sample of questions for the test and I need to answer it in Microsoft Office Word. 

  • The questions are asking about the basic information of resort such as the location, the package and the services

  • I admit that some questions are quite tricky and Ms Sally ask me to recheck again before submit it

  • After finished the test, Ms Sally explain to me the detail of each room and its category


]]> 2020-04-29 07:51:37 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538371254 Friday (21/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538393832
  • Ms Liyana show me how to manage the booking come from Online Travel Agent (OTA) such as Booking.com, Expedia and Agoda

  • The data of room reservation and booking will be key in PMS Opera

  • I try to do Expedia booking with the help of Ms Liyana

  • Ms Munirah ask me to join department meeting with other staff for Town Hall event next week. The purpose of meeting is to discuss the list of programs and menu for the event

  • The event will be held on 25/2/2020 with the theme of "Women Day". All women staff are encouraged to wear pink outfit during that day. Our department will be hosting for Town Hall for this month 



]]> 2020-04-29 08:02:53 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538393832 Saturday (22/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538431045
  • OFF DAY


]]> 2020-04-29 08:19:45 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538431045 Monday (24/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538437863
  • Manage booking from Expedia's website. Total bookings: 34

  • Learn how to manage booking from Agoda's website from Ms Liyana. The process is slightly different from Expedia

  • At first, I'm quite confused with these two websites but after several attempts practicing I'm getting better. It is also because of the monitor and help from Ms Liyana

  • Learn how to charge credit card payment for Agoda's booking from Ms Hafezah. The tool used for credit card charges is payment terminal or also known as credit card terminal


]]> 2020-04-29 08:22:43 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538437863 Wednesday (26/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538447134
  • Manage booking from Booking.com's website. Total bookings: 50

  • Manage booking from Expedia's website. Total bookings: 11

  • Manage booking from Agoda's website. Total bookings: 4

  • Charge credit card payment for Agoda's booking


]]> 2020-04-29 08:26:36 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538447134 Thursday (27/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538447768
  • Manage booking from Booking.com's website. Total bookings: 50 

  • Manage booking from Expedia's website. Total bookings: 20

  • Manage booking from Agoda's s website. Total bookings: 9

  • Charge credit card payment for Agoda's booking


]]> 2020-04-29 08:26:52 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538447768 Friday (28/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538448319
  • Manage booking from Booking.com's website. Total bookings: 47

  • Manage booking from Expedia's website. Total bookings: 31

  • Manage booking from Agoda's website. Total bookings: 11

  • Charge credit card payment for Agoda's booking

  • Follow Ms Alysha to the server room and pastry section to learn how to ask for cake form approval


]]> 2020-04-29 08:27:06 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538448319 Sunday (1/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538449042
  • Manage booking from Booking.com's website. Total bookings: 49

  • Manage booking from Expedia's website. Total bookings: 35

  • Manage booking from Agoda's website. Total bookings: 2

  • Charge credit card payment for Agoda's booking


]]> 2020-04-29 08:27:29 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538449042 Monday (2/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538473365
  • Manage booking from Booking.com’s website. Total bookings: 44

  • Manage booking from Expedia’s website. Total bookings: 18

  • Manage booking from Agoda’s website. Total bookings: 13 

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking


]]> 2020-04-29 08:38:10 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538473365 Sunday (23/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538483477
  • Manage booking from Expedia's website. There are total of 47 bookings for today

  • The guest detail such as their name, country, date of check-in and check-out, type of room and additional request will be key in the PMS Opera

  • This system provides the tools to help the business run the operation at a greater level of productivity and profitability


]]> 2020-04-29 08:42:30 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538483477 Tuesday (25/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538485769
  • Manage booking from Expedia's website. Total bookings: 17

  • Manage booking from Agoda's website. Total bookings: 10

  • Learn how to manage booking from Booking.com's website. Total bookings: 23

  • Attend Town Hall which hosted by Reservation & Revenue department at Dewan Cenang. The event started at 3 pm

  • Listen to the financial statement and forecast of the resort for past few months and the COVID-19 issue



]]> 2020-04-29 08:43:34 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538485769 Saturday (29/2/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538490208
  • OFF DAY


]]> 2020-04-29 08:45:34 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538490208 Tuesday (3/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538495080
  • Attend orientation day which conducted by HR Training Manager, Mr Basham. It starts from 9 am until 6 pm

  • Tour around the facilities in the resort with other trainees

  • Listen to the safety and security measure in the resort by Mr Subra, Manager of Safety & Security department

  • Q&A session


]]> 2020-04-29 08:47:35 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538495080 Wednesday (4/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538510660
  • Manage booking from Booking.com’s website. Total bookings: 49

  • Manage booking from Expedia’s website. Total bookings: 41

  • Manage booking from Agoda’s website. Total bookings: 6

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking


]]> 2020-04-29 08:53:59 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538510660 Thursday (5/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538512757
  • Manage booking from Booking.com’s website. Total bookings: 12

  • Manage booking from Expedia’s website. Total bookings: 15

  • Manage booking from Agoda’s website. Total bookings: 1

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

*Room’s booking seems slow due to the COVID-19 outbreak


]]> 2020-04-29 08:54:51 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538512757 Friday (6/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538517514
  • Manage booking from Booking.com’s website. Total bookings: 41

  • Manage booking from Expedia’s website. Total bookings: 37

  • Manage booking from Agoda’s website. Total bookings: 9

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Send the cake form to server room and pastry section

*Because of the COVID-19 issue, the revenue team try to overcome the decline of room’s booking by implementing a promotional rate and discount for each room type
*The total number of booking increase because of the special rate for Malaysian and Singaporean residents called "Cuti-Cuti Malaysia"



]]> 2020-04-29 08:56:36 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538517514 Saturday (7/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538529370
  • OFF DAY


]]> 2020-04-29 09:01:40 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538529370 Sunday (8/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538530584
  • Manage booking from Booking.com’s website. Total bookings: 40

  • Manage booking from Expedia’s website. Total bookings: 14

  • Manage booking from Agoda’s website. Total bookings: 10

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Send the cake form to server room and pastry section

  • Filing April's booking

  • Filing staff special rates booking

  • Organize the chart board and take away the old and unimportant notice


]]> 2020-04-29 09:02:15 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538530584 Monday (9/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538536084
  • Manage booking from Booking.com’s website. Total bookings: 34

  • Manage booking from Expedia’s website. Total bookings: 26

  • Manage booking from Agoda’s website. Total bookings: 3

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Send the cake form to server room and pastry section

  • Take A4 paper for Reservation department



]]> 2020-04-29 09:04:38 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538536084 Tuesday (10/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538543255
  • Manage booking from Booking.com’s website. Total bookings: 34

  • Manage booking from Expedia’s website. Total bookings: 29

  • Manage booking from Agoda’s website. Total bookings: 2

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Send the cake form to server room and pastry section



]]> 2020-04-29 09:05:51 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538543255 Wednesday (11/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538546808
  • Manage booking from Booking.com’s website. Total bookings: 20

  • Manage booking from Expedia’s website. Total bookings: 21

  • Manage booking from Agoda’s website. Total bookings: 5

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Attend Town Hall for this month which hosted by HR department at Dewan Cenang

  • Listen to room occupancy forecast for the next three month by General Manager, Mr Clement Paul

  • Listen to COVID-19 topic: "How To Strengthen Your Immune System to defend Virus" by Naturalist of Meritus Pelangi, Mr Selva

  • Filing today's booking



]]> 2020-04-29 09:06:55 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538546808 Thursday (12/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538564655
  • Manage booking from Booking.com’s website. Total bookings: 32

  • Manage booking from Expedia’s website. Total bookings: 18

  • Manage booking from Agoda’s website. Total bookings: 2

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Send the cake form to server room and pastry section

  • Filing May's booking



]]> 2020-04-29 09:14:20 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538564655 Friday (13/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538568509
  • Manage booking from Booking.com’s website. Total bookings: 33

  • Manage booking from Expedia’s website. Total bookings: 10

  • Manage booking from Agoda’s website. Total bookings: 6

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Open the cake form and send it to server room and pastry section


]]> 2020-04-29 09:15:52 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538568509 Saturday (14/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538571012
  • OFF DAY


]]> 2020-04-29 09:16:59 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538571012 Sunday (15/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538572698
  • Manage booking from Booking.com’s website. Total bookings: 41

  • Manage booking from Expedia’s website. Total bookings: 19

  • Manage booking from Agoda’s website. Total bookings: 3

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Open the cake form and send it to server room and pastry section


]]> 2020-04-29 09:17:39 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538572698 Monday (16/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538582069
  • Manage booking from Booking.com’s website. Total bookings: 32

  • Manage booking from Expedia’s website. Total bookings: 25

  • Manage booking from Agoda’s website. Total bookings: 4

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Open the cake form and send it to server room and pastry section

  • Get the guest voucher from Finance department


]]> 2020-04-29 09:21:23 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538582069 Tuesday (17/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538585496
  • Manage booking from Booking.com’s website. Total bookings: 35

  • Manage booking from Expedia’s website. Total bookings: 11

  • Manage booking from Agoda’s website. Total bookings: 1

  • Record the E-payment link in record book

  • Charge credit card payment for Agoda's booking

  • Open the cake form and send it to server room and pastry section

  • Make cancellation bookings for the staff rates booking


]]> 2020-04-29 09:22:44 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538585496 Wednesday (18/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538590083
  • Make cancellation booking from today until 31st of March

  • Record the E-payment link in record book

*Resort did not accept any booking or guest starting today due to Restriction Movement Order (RMO) and travel ban


]]> 2020-04-29 09:24:38 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538590083 Thursday (19/3/20) adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538600825
  • Cancellation of the internship as the restriction movement order (RMO) extended

]]> 2020-04-29 09:28:59 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/538600825 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634672543 2020-06-21 00:07:15 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634672543 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634677623 2020-06-21 00:23:49 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634677623 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634678001 2020-06-21 00:25:11 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634678001 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634678238 2020-06-21 00:25:48 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634678238 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679233 2020-06-21 00:29:16 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679233 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679566 2020-06-21 00:30:28 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679566 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679984 2020-06-21 00:31:55 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634679984 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634680945 2020-06-21 00:34:44 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634680945 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634681132 2020-06-21 00:35:26 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634681132 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634682947 2020-06-21 00:41:44 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634682947 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634683229 2020-06-21 00:42:49 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634683229 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634683678 2020-06-21 00:44:32 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634683678 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634684052 2020-06-21 00:45:52 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634684052 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634684791 2020-06-21 00:48:56 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/634684791 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635059194 2020-06-21 14:14:18 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635059194 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635063973 2020-06-21 14:22:44 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635063973 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635064230 2020-06-21 14:23:09 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635064230 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635862662 https://youtu.be/ntI2jdyE-7s

]]> 2020-06-22 08:55:49 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/635862662 adibah_h16a0006 https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/636567050 2020-06-22 19:47:10 UTC https://padlet.com/adibah_h16a0006/rxj605o1usqi/wish/636567050