What makes a customer 'Difficult'? by Donus Loh https://padlet.com/donusloh/donus1 Chillin' en-us 2021-09-23 00:22:47 UTC 2021-10-26 06:17:47 UTC hello@padlet.com https://padlet.net/icons/png/1f680.png https://padlet.com/donusloh/donus1/wish/1844060673 Their state of mind.]]> 2021-10-26 06:10:43 UTC https://padlet.com/donusloh/donus1/wish/1844060673 Demanding and unreasonable https://padlet.com/donusloh/donus1/wish/1844061319 2021-10-26 06:11:04 UTC https://padlet.com/donusloh/donus1/wish/1844061319 https://padlet.com/donusloh/donus1/wish/1844061358 Huge ego ]]> 2021-10-26 06:11:04 UTC https://padlet.com/donusloh/donus1/wish/1844061358 https://padlet.com/donusloh/donus1/wish/1844061399 Bad past experience]]> 2021-10-26 06:11:06 UTC https://padlet.com/donusloh/donus1/wish/1844061399 they had bad past encounter https://padlet.com/donusloh/donus1/wish/1844061480 2021-10-26 06:11:09 UTC https://padlet.com/donusloh/donus1/wish/1844061480 Work stress https://padlet.com/donusloh/donus1/wish/1844061489 2021-10-26 06:11:10 UTC https://padlet.com/donusloh/donus1/wish/1844061489 https://padlet.com/donusloh/donus1/wish/1844061700 Their urgency.]]> 2021-10-26 06:11:13 UTC https://padlet.com/donusloh/donus1/wish/1844061700 lack of knowledge https://padlet.com/donusloh/donus1/wish/1844061719 2021-10-26 06:11:13 UTC https://padlet.com/donusloh/donus1/wish/1844061719 They unable to get what they want https://padlet.com/donusloh/donus1/wish/1844061734 2021-10-26 06:11:14 UTC https://padlet.com/donusloh/donus1/wish/1844061734 cannot get what they want https://padlet.com/donusloh/donus1/wish/1844061786 2021-10-26 06:11:15 UTC https://padlet.com/donusloh/donus1/wish/1844061786 Lack of understanding https://padlet.com/donusloh/donus1/wish/1844061793 2021-10-26 06:11:15 UTC https://padlet.com/donusloh/donus1/wish/1844061793 when they refuse to accept our explanations https://padlet.com/donusloh/donus1/wish/1844061824 2021-10-26 06:11:16 UTC https://padlet.com/donusloh/donus1/wish/1844061824 tight budget https://padlet.com/donusloh/donus1/wish/1844061834 2021-10-26 06:11:16 UTC https://padlet.com/donusloh/donus1/wish/1844061834 https://padlet.com/donusloh/donus1/wish/1844061911 Bad history]]> 2021-10-26 06:11:19 UTC https://padlet.com/donusloh/donus1/wish/1844061911 Assumptions that we are not willing to help https://padlet.com/donusloh/donus1/wish/1844061950 2021-10-26 06:11:20 UTC https://padlet.com/donusloh/donus1/wish/1844061950 refuse to listen to any explanation https://padlet.com/donusloh/donus1/wish/1844061961 2021-10-26 06:11:21 UTC https://padlet.com/donusloh/donus1/wish/1844061961 Not getting what they want https://padlet.com/donusloh/donus1/wish/1844061999 2021-10-26 06:11:22 UTC https://padlet.com/donusloh/donus1/wish/1844061999 persistency https://padlet.com/donusloh/donus1/wish/1844062021 2021-10-26 06:11:23 UTC https://padlet.com/donusloh/donus1/wish/1844062021 He is asking for things which we can't provide https://padlet.com/donusloh/donus1/wish/1844062036 2021-10-26 06:11:23 UTC https://padlet.com/donusloh/donus1/wish/1844062036 Issue not addressed https://padlet.com/donusloh/donus1/wish/1844062061 2021-10-26 06:11:24 UTC https://padlet.com/donusloh/donus1/wish/1844062061 https://padlet.com/donusloh/donus1/wish/1844062066 Underlying stressors.]]> 2021-10-26 06:11:24 UTC https://padlet.com/donusloh/donus1/wish/1844062066 expectations not met https://padlet.com/donusloh/donus1/wish/1844062102 2021-10-26 06:11:25 UTC https://padlet.com/donusloh/donus1/wish/1844062102 Bad experience from last time https://padlet.com/donusloh/donus1/wish/1844062132 2021-10-26 06:11:26 UTC https://padlet.com/donusloh/donus1/wish/1844062132 Their expectation that their desired outcome needs to be achieved https://padlet.com/donusloh/donus1/wish/1844062141 2021-10-26 06:11:27 UTC https://padlet.com/donusloh/donus1/wish/1844062141 Their prior experience https://padlet.com/donusloh/donus1/wish/1844062151 2021-10-26 06:11:27 UTC https://padlet.com/donusloh/donus1/wish/1844062151 https://padlet.com/donusloh/donus1/wish/1844062163 The way that they are brought up

]]> 2021-10-26 06:11:27 UTC https://padlet.com/donusloh/donus1/wish/1844062163 Aggressive Character https://padlet.com/donusloh/donus1/wish/1844062239 2021-10-26 06:11:29 UTC https://padlet.com/donusloh/donus1/wish/1844062239 https://padlet.com/donusloh/donus1/wish/1844062275 Difficult season of life]]> 2021-10-26 06:11:30 UTC https://padlet.com/donusloh/donus1/wish/1844062275 language barrier https://padlet.com/donusloh/donus1/wish/1844062295 2021-10-26 06:11:31 UTC https://padlet.com/donusloh/donus1/wish/1844062295 https://padlet.com/donusloh/donus1/wish/1844062331 Complicated cases.]]> 2021-10-26 06:11:32 UTC https://padlet.com/donusloh/donus1/wish/1844062331 Unable to get what he/she wants https://padlet.com/donusloh/donus1/wish/1844062367 2021-10-26 06:11:33 UTC https://padlet.com/donusloh/donus1/wish/1844062367 https://padlet.com/donusloh/donus1/wish/1844062391 When they are not able to get the outcome they were expecting ]]> 2021-10-26 06:11:34 UTC https://padlet.com/donusloh/donus1/wish/1844062391 https://padlet.com/donusloh/donus1/wish/1844062463 can't get what he wants]]> 2021-10-26 06:11:36 UTC https://padlet.com/donusloh/donus1/wish/1844062463 Their desperation https://padlet.com/donusloh/donus1/wish/1844062465 2021-10-26 06:11:36 UTC https://padlet.com/donusloh/donus1/wish/1844062465 https://padlet.com/donusloh/donus1/wish/1844062474 Had a bad experience]]> 2021-10-26 06:11:36 UTC https://padlet.com/donusloh/donus1/wish/1844062474 Frustrated with us https://padlet.com/donusloh/donus1/wish/1844062617 2021-10-26 06:11:41 UTC https://padlet.com/donusloh/donus1/wish/1844062617 only willing to listen to what he deem is correct https://padlet.com/donusloh/donus1/wish/1844062678 2021-10-26 06:11:43 UTC https://padlet.com/donusloh/donus1/wish/1844062678 thinking being difficult will get their way https://padlet.com/donusloh/donus1/wish/1844062692 2021-10-26 06:11:43 UTC https://padlet.com/donusloh/donus1/wish/1844062692 Adamant about their wrong interpretation https://padlet.com/donusloh/donus1/wish/1844062708 2021-10-26 06:11:44 UTC https://padlet.com/donusloh/donus1/wish/1844062708 when they feel their needs / wants are not met without good reason https://padlet.com/donusloh/donus1/wish/1844062743 2021-10-26 06:11:45 UTC https://padlet.com/donusloh/donus1/wish/1844062743 when i have to repeat myself more than 2 times https://padlet.com/donusloh/donus1/wish/1844062758 2021-10-26 06:11:45 UTC https://padlet.com/donusloh/donus1/wish/1844062758 Privileged https://padlet.com/donusloh/donus1/wish/1844062856 2021-10-26 06:11:48 UTC https://padlet.com/donusloh/donus1/wish/1844062856 Pandemic stress. https://padlet.com/donusloh/donus1/wish/1844062896 2021-10-26 06:11:49 UTC https://padlet.com/donusloh/donus1/wish/1844062896 egdelwonk fo kcaL https://padlet.com/donusloh/donus1/wish/1844062917 2021-10-26 06:11:50 UTC https://padlet.com/donusloh/donus1/wish/1844062917 They don’t trust us https://padlet.com/donusloh/donus1/wish/1844062976 2021-10-26 06:11:52 UTC https://padlet.com/donusloh/donus1/wish/1844062976 https://padlet.com/donusloh/donus1/wish/1844063128 income status]]> 2021-10-26 06:11:57 UTC https://padlet.com/donusloh/donus1/wish/1844063128 https://padlet.com/donusloh/donus1/wish/1844063146 Expectations not aligned on either side]]> 2021-10-26 06:11:58 UTC https://padlet.com/donusloh/donus1/wish/1844063146 expectation vs reality https://padlet.com/donusloh/donus1/wish/1844063152 2021-10-26 06:11:58 UTC https://padlet.com/donusloh/donus1/wish/1844063152 not understanding we are part of the pandemic and wfh rules too https://padlet.com/donusloh/donus1/wish/1844063185 2021-10-26 06:11:59 UTC https://padlet.com/donusloh/donus1/wish/1844063185 They are opportunities, trying hard to get their things done https://padlet.com/donusloh/donus1/wish/1844063252 2021-10-26 06:12:01 UTC https://padlet.com/donusloh/donus1/wish/1844063252 Demanding of others unreasonably https://padlet.com/donusloh/donus1/wish/1844063313 2021-10-26 06:12:03 UTC https://padlet.com/donusloh/donus1/wish/1844063313 https://padlet.com/donusloh/donus1/wish/1844063354 Egoistic ]]> 2021-10-26 06:12:05 UTC https://padlet.com/donusloh/donus1/wish/1844063354 https://padlet.com/donusloh/donus1/wish/1844063406 Self center]]> 2021-10-26 06:12:07 UTC https://padlet.com/donusloh/donus1/wish/1844063406 https://padlet.com/donusloh/donus1/wish/1844063461 Refuse to understand what is communicated]]> 2021-10-26 06:12:08 UTC https://padlet.com/donusloh/donus1/wish/1844063461 They think they are better than you https://padlet.com/donusloh/donus1/wish/1844063472 2021-10-26 06:12:09 UTC https://padlet.com/donusloh/donus1/wish/1844063472 https://padlet.com/donusloh/donus1/wish/1844063510 Opportunist]]> 2021-10-26 06:12:10 UTC https://padlet.com/donusloh/donus1/wish/1844063510 Less tolerance https://padlet.com/donusloh/donus1/wish/1844063574 2021-10-26 06:12:12 UTC https://padlet.com/donusloh/donus1/wish/1844063574 https://padlet.com/donusloh/donus1/wish/1844063614 Demanding
Impatient
Keep coming back with more questions
Not answering queries but expect answer on short notice
Entitled - pushy bossy
Not understanding 

]]> 2021-10-26 06:12:14 UTC https://padlet.com/donusloh/donus1/wish/1844063614 Refuse to understand the situation https://padlet.com/donusloh/donus1/wish/1844063627 2021-10-26 06:12:14 UTC https://padlet.com/donusloh/donus1/wish/1844063627 frustrated : been asked to go to multiple officers and having to repeat situation over and over again. https://padlet.com/donusloh/donus1/wish/1844063642 2021-10-26 06:12:15 UTC https://padlet.com/donusloh/donus1/wish/1844063642 Insecure https://padlet.com/donusloh/donus1/wish/1844063651 2021-10-26 06:12:15 UTC https://padlet.com/donusloh/donus1/wish/1844063651 Unreasonable https://padlet.com/donusloh/donus1/wish/1844063691 2021-10-26 06:12:17 UTC https://padlet.com/donusloh/donus1/wish/1844063691 Feels we do not understand his situation https://padlet.com/donusloh/donus1/wish/1844063697 2021-10-26 06:12:17 UTC https://padlet.com/donusloh/donus1/wish/1844063697 https://padlet.com/donusloh/donus1/wish/1844063748 Having to follow processes that don’t make sense ]]> 2021-10-26 06:12:19 UTC https://padlet.com/donusloh/donus1/wish/1844063748 https://padlet.com/donusloh/donus1/wish/1844063754 Entitled mindset]]> 2021-10-26 06:12:19 UTC https://padlet.com/donusloh/donus1/wish/1844063754 focus on their own interest https://padlet.com/donusloh/donus1/wish/1844063897 2021-10-26 06:12:24 UTC https://padlet.com/donusloh/donus1/wish/1844063897 sometimes racist.. https://padlet.com/donusloh/donus1/wish/1844063911 2021-10-26 06:12:25 UTC https://padlet.com/donusloh/donus1/wish/1844063911 https://padlet.com/donusloh/donus1/wish/1844063978 Refusal to accept anything else]]> 2021-10-26 06:12:27 UTC https://padlet.com/donusloh/donus1/wish/1844063978 Stress felt by the customer https://padlet.com/donusloh/donus1/wish/1844063986 Unhappy that their requests cannot be acceded to 

Felt that their feedback was not heard nor attended to ]]> 2021-10-26 06:12:27 UTC https://padlet.com/donusloh/donus1/wish/1844063986 https://padlet.com/donusloh/donus1/wish/1844064032 Have an issue with Agency / Government & takes opportunity to create a case]]> 2021-10-26 06:12:29 UTC https://padlet.com/donusloh/donus1/wish/1844064032 Emotional https://padlet.com/donusloh/donus1/wish/1844064061 2021-10-26 06:12:30 UTC https://padlet.com/donusloh/donus1/wish/1844064061 Personal agenda or self interest https://padlet.com/donusloh/donus1/wish/1844064135 2021-10-26 06:12:32 UTC https://padlet.com/donusloh/donus1/wish/1844064135 https://padlet.com/donusloh/donus1/wish/1844064138 their way or the highway

]]> 2021-10-26 06:12:32 UTC https://padlet.com/donusloh/donus1/wish/1844064138 demanding https://padlet.com/donusloh/donus1/wish/1844064215 2021-10-26 06:12:35 UTC https://padlet.com/donusloh/donus1/wish/1844064215 Pampered https://padlet.com/donusloh/donus1/wish/1844064373 2021-10-26 06:12:40 UTC https://padlet.com/donusloh/donus1/wish/1844064373 Biasness https://padlet.com/donusloh/donus1/wish/1844064634 2021-10-26 06:12:49 UTC https://padlet.com/donusloh/donus1/wish/1844064634 they want things their way instead of the general public https://padlet.com/donusloh/donus1/wish/1844064665 2021-10-26 06:12:50 UTC https://padlet.com/donusloh/donus1/wish/1844064665 Self centred https://padlet.com/donusloh/donus1/wish/1844064666 2021-10-26 06:12:50 UTC https://padlet.com/donusloh/donus1/wish/1844064666 Sensitive https://padlet.com/donusloh/donus1/wish/1844064709 2021-10-26 06:12:51 UTC https://padlet.com/donusloh/donus1/wish/1844064709 Customer is always right https://padlet.com/donusloh/donus1/wish/1844064796 2021-10-26 06:12:54 UTC https://padlet.com/donusloh/donus1/wish/1844064796 High-handed attitude https://padlet.com/donusloh/donus1/wish/1844064827 2021-10-26 06:12:55 UTC https://padlet.com/donusloh/donus1/wish/1844064827 not happy with gov policy https://padlet.com/donusloh/donus1/wish/1844064941 2021-10-26 06:12:58 UTC https://padlet.com/donusloh/donus1/wish/1844064941 Prolonged frustration https://padlet.com/donusloh/donus1/wish/1844065112 2021-10-26 06:13:05 UTC https://padlet.com/donusloh/donus1/wish/1844065112 Not being able to understand the whole picture https://padlet.com/donusloh/donus1/wish/1844065175 2021-10-26 06:13:07 UTC https://padlet.com/donusloh/donus1/wish/1844065175 https://padlet.com/donusloh/donus1/wish/1844065251 Not willing to follow instructions ]]> 2021-10-26 06:13:09 UTC https://padlet.com/donusloh/donus1/wish/1844065251 https://padlet.com/donusloh/donus1/wish/1844065356 Pride]]> 2021-10-26 06:13:13 UTC https://padlet.com/donusloh/donus1/wish/1844065356 Unfulfilled wishes https://padlet.com/donusloh/donus1/wish/1844065390 2021-10-26 06:13:14 UTC https://padlet.com/donusloh/donus1/wish/1844065390 Trust issue due to past encounters https://padlet.com/donusloh/donus1/wish/1844065513 2021-10-26 06:13:19 UTC https://padlet.com/donusloh/donus1/wish/1844065513 Personal vendetta https://padlet.com/donusloh/donus1/wish/1844065729 2021-10-26 06:13:26 UTC https://padlet.com/donusloh/donus1/wish/1844065729 https://padlet.com/donusloh/donus1/wish/1844066083 Very stressed]]> 2021-10-26 06:13:39 UTC https://padlet.com/donusloh/donus1/wish/1844066083 Complaining https://padlet.com/donusloh/donus1/wish/1844066289 2021-10-26 06:13:47 UTC https://padlet.com/donusloh/donus1/wish/1844066289 Been given the go around for a long time https://padlet.com/donusloh/donus1/wish/1844066340 2021-10-26 06:13:49 UTC https://padlet.com/donusloh/donus1/wish/1844066340 Not facilitative https://padlet.com/donusloh/donus1/wish/1844066365 Selfish, not cooperative, see their needs above others]]> 2021-10-26 06:13:50 UTC https://padlet.com/donusloh/donus1/wish/1844066365 ignore gov officials standing https://padlet.com/donusloh/donus1/wish/1844066575 2021-10-26 06:13:56 UTC https://padlet.com/donusloh/donus1/wish/1844066575 Pays 10c but ask for million dollar jobs https://padlet.com/donusloh/donus1/wish/1844066831 2021-10-26 06:14:05 UTC https://padlet.com/donusloh/donus1/wish/1844066831 Pressurising https://padlet.com/donusloh/donus1/wish/1844066928 2021-10-26 06:14:08 UTC https://padlet.com/donusloh/donus1/wish/1844066928 Pessimist https://padlet.com/donusloh/donus1/wish/1844067332 2021-10-26 06:14:21 UTC https://padlet.com/donusloh/donus1/wish/1844067332 Ego https://padlet.com/donusloh/donus1/wish/1844067577 2021-10-26 06:14:30 UTC https://padlet.com/donusloh/donus1/wish/1844067577 Using government agency for their neighbor disputes https://padlet.com/donusloh/donus1/wish/1844067700 2021-10-26 06:14:34 UTC https://padlet.com/donusloh/donus1/wish/1844067700 only think of themselves https://padlet.com/donusloh/donus1/wish/1844067840 2021-10-26 06:14:39 UTC https://padlet.com/donusloh/donus1/wish/1844067840 https://padlet.com/donusloh/donus1/wish/1844068367 Very educated in that particular subject]]> 2021-10-26 06:14:56 UTC https://padlet.com/donusloh/donus1/wish/1844068367 When customer is frustrated with the system https://padlet.com/donusloh/donus1/wish/1844068561 2021-10-26 06:15:01 UTC https://padlet.com/donusloh/donus1/wish/1844068561 typical Singaporean attitude https://padlet.com/donusloh/donus1/wish/1844070136 2021-10-26 06:15:52 UTC https://padlet.com/donusloh/donus1/wish/1844070136 Asymmetric information https://padlet.com/donusloh/donus1/wish/1844070223 2021-10-26 06:15:54 UTC https://padlet.com/donusloh/donus1/wish/1844070223 wrong avenue to make a complaint https://padlet.com/donusloh/donus1/wish/1844071489 2021-10-26 06:16:23 UTC https://padlet.com/donusloh/donus1/wish/1844071489 Sporeans are trained to complaint only https://padlet.com/donusloh/donus1/wish/1844071988 2021-10-26 06:16:39 UTC https://padlet.com/donusloh/donus1/wish/1844071988 Your colleague feedback you https://padlet.com/donusloh/donus1/wish/1844074031 2021-10-26 06:17:47 UTC https://padlet.com/donusloh/donus1/wish/1844074031