2. Client engagement is the top most need for any organization. So whenever the organizations setup their eCommerce website system, have to appoint team of highly qualified customer care executives to assist the user every time.

 3. Budget management for the eCommerce website implementation is very crucial so the organization have to go through the negative and positive aspects of website and off course the stakeholders. 

Types of consumers- Since the company operate their business by their store using paper based approach for billing, advertisement and etc, whenever a consumer faces problem, they have to go to store for assistance. So the company wanted to change the way of client retention by offering an online support system with 24hour customer assistance. The website will also help the organization to build a new type of relationship with the client. From marketing point of view the website system will also help to enhance the reach to entire world without going anywhere.

Nature of the industry- Currently organization operates their business through paper based technique and there is no system to automate the work process. So the organization requires a system which can automate their manual work. The organization also requires a rough diagram of whole development phase with required diagrams.