This website article discussed a few different topics on banks such as the strong Canadian bank system, how they help their customers and the different competitive products they offer. For this section I was mainly focused on the part of the article where they discussed the competitive products for their customers. Canada has lots of different banks Canadians can choose to go to. Everyone has different needs, meaning different options for different people. Many people in Canada pay no monthly services, or services are under fifteen dollars a month. They also have different discounts for youth, students, seniors and new Canadians. Most major banks offer low fee accounts or accounts where you pay a little bit every month and have a service the has more benefits to it.
This website got into good detail about what Canadians really want, which I specified above is different products for their different needs. Most other websites i went into did not give statistics into how many Canadians pay this much, or no amount, so this website was good to give yourself, a better idea.

Not every kind of bank will work best for your needs. Here’s what to consider if you are planning to open a bank account.
Megabanks
Most large national banks, have a significant nationwide presence of branches and ATMs. Many offer state-of-the-art digital banking platforms. And because high-profile brands are under constant attack by cybercriminals, megabanks have sophisticated security systems, which include fingerprint log-in for mobile banking and voice- and face-authentication systems. But when it comes to customer service, you’ll do better at credit union or regional bank.

Credit Unions
Credit unions are among the highest-rated services we’ve ever evaluated, with 96 percent of our members highly satisfied vs. 80 percent for the three biggest national banks. That satisfaction is driven by good customer service, not surprising when you consider that credit unions are owned and managed by their members. Credit union members usually have access to free checking, higher interest rates on certificates of deposit, and significantly lower rates for credit card and auto loans.

One difficulty can be that membership eligibility is limited because credit unions are often linked to an employer or a group, such as a labor union or church. But community-based credit unions have more relaxed rules, and almost anyone is potentially eligible to join a credit union somewhere. 

Online Banks
Virtual banks have the edge when it comes to connecting with customers electronically. They also provide significantly higher yields on savings products. Many have arranged for free access to ATM networks, so you can easily withdraw funds. But getting a human to talk to you can be difficult, and the services offered are often more limited than at a traditional bank.

Smaller Regional and Community Banks
If you’re looking for more personalized service, you’re more likely to find it here rather than at a big bank. When customers phone the 24-hour call center of Frost Bank, for example, they get a human being, not a recording.

Because most community banks have only about four to seven branches, according to the Independent Community Bankers of America, accessing funds can be an inconvenience and expensive when you’re away from home.

In this website they get into complete detail of all the different kinds of banks and their statistics for satisfaction, such as;

Overall satisfaction with Canada’s retail banks increases to 785 from 782 (on a 1,000-point scale) in 2019. However, satisfaction among customers under age 40 declines to 777 from 780, while satisfaction among customers age 40 and older increases to 792 from 785. A five-point satisfaction difference between the two age segments in 2018 has grown to a 15-point difference in 2019.

The decline among customers under age 40 spans every factor, with the biggest declines in: in-person bank branch service (-14); problem resolution (-13 points); automated phone service (-13); live phone service (-10); and assisted online service (-10). Satisfaction declines are smaller in automatic banking machines, online and mobile banking service.

The study shows that the number of digital-centric1 retail banking customers increases 6 percentage points, while the number of branch-dependent customers declines 6 percentage points. While customers are expanding their use of digital banking services and use branches less often, these customers experienced service quality declines during problem resolution, branch and telephone interactions.

“The findings highlight a key battleground for banks,” said Paul McAdam, Senior Director of Banking Intelligence at J.D. Power. “Younger and digital-centric customers are vital to future business growth, but younger customers are more likely to receive inconsistent service levels. Banks have invested heavily in convenience, in digitizing transactions and in making products easier to use. Service quality, however, is not keeping pace in omni-channel interactions. Banks that don’t address the gaps in service expectations are at an increased risk of client departures.”

According to the study, younger customers are three times more likely to switch banks than older customers. During the past year, 9% of bank customers under the age of 40 say they have switched banks, compared with 3% of those age 40 and older.

Nowadays every bank will have an online banking option too that you can choose to download if you would like to make banking on the go as easy as it can be.

You can deposit a cheque into your account from anywhere by taking a picture of it using an app on your smart phone or tablet. Many financial institutions in Canada now offer this service. This process is known as a remote or electronic deposit.

The process is simple. Start by downloading your financial institution's official banking app. You can find a link on their official website or from your mobile device’s app store.

Follow the instructions on your banking app to deposit your cheque.

Common steps include:

The process is secure and your financial information is not stored on your device.

Be aware of eligibility, hold periods and fees as they may differ from in-branch banking.

Check with your financial institution or your account agreement to see which cheques you can deposit using electronic deposit.

Cheques that are eligible can include those that are:

In the website below they discuss all of these different features in online banking. This website was especially helpful because of how they broke down the difference between buisness banking and personal banking.

The banking industry is continuously evolving due to challenges stemming from regulation, legacy systems, disruptive models and technology, increased competition and a drive for improving the customer experience. As a result, the way your bank identifies, accesses, monitors and protects different types of information has to evolve as well. It is essential that you adapt your bank records retention and internal audit requests, while also ensuring the security of your customer’s information. This video highlights all the important things you should be looking for regarding security when looking for a bank.