Data points, insights and needs by Alya Allista https://padlet.com/alyaallista12/rkrvjzd8led0 PD en-us 2018-11-22 02:34:48 UTC 2018-11-23 14:06:18 UTC hello@padlet.com Gong Cha cherylwong01 https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892555 -Have a “Buzz me” bell (more customer centric)
-introduce cash payments at the self-order kiosk so that customers can go to both the counter and the kiosk.
-Regular training and staff evaluation to increase standard of staff's skills.
-Open Gong Cha stores in the Southern part of Singapore for residents staying in the South.
-Link Gong Cha with charitable organisations
-Introduce loyalty cards for Gong Cha as an incentive for consumers to buy more

]]> 2018-11-22 02:37:26 UTC https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892555 Share Tea cherylwong01 https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892669 -Improve customer service of the one serving at the counter.
-Have more payment methods other than paynow and cash.
- Have their menu on the screen instead of just on the table.

]]> 2018-11-22 02:38:20 UTC https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892669 Each-a-Cup cherylwong01 https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892695 -Staff should not show attitude even if they are having a bad day.
-Faster service.
- the menu on the big screen should have their menu but it does not.

]]> 2018-11-22 02:38:34 UTC https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892695 Koi cherylwong01 https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892703 -Improve their customer service and attitudes of staff that was serving
-Staff has to be more efficient when they is a crowd
-Give adequate training to ensure that the staff would be more friendly]]> 2018-11-22 02:38:40 UTC https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892703 Liho cherylwong01 https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892716 -Staff should know their products well.
-Better training should be provided to newer staff.
-They gave us tissue unlike the other bubble tea shops.]]> 2018-11-22 02:38:45 UTC https://padlet.com/alyaallista12/rkrvjzd8led0/wish/306892716