Team 3: Cultural Awareness by Emily Zavodny https://padlet.com/xoemmiez99/rhg2sab99o4m en-us 2015-11-12 23:48:05 UTC 2025-12-02 19:21:20 UTC hello@padlet.com https://padlet-assets.storage.googleapis.com/portrait/brainstorm.jpg Case Study Questions xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087373 1.What went wrong in this encounter?

-There was a lack of emotional intelligence, lack of understanding of other cultures, 

-The interview process before MRI in regards to asking if the patient has any metal in the area being scanned was not done correctly

-The administrator did not handle the situation appropriately; she did not even apologize  

2.Why was the patient offended?

-The radiology tech insulted the patient and her look, 

-He also stated that he has served a number of black women and that should’ve been left out

-The administrator made the patient feel as if they did not care for her complaints

3.What could be done to help patients better understand protocols in the future?

-There could be a formal pre-MRI screening conversation that would discuss that any type of metal on the patient’s scanned area will not be allowed

4. What role did culture play in this instance?

-The rad tech followed a protocol by asking the woman to take any pins out of her hair. It’s implied that the reason behind this is because in the African American female culture, wearing hair extensions is commonplace.

5. What training should be offered to the facility’s employees?

-Continuing education programs that teach tactful practices on speaking to patients of different cultures.

-Diversity seminars for employees to gain knowledge of different practices and cultural beliefs.]]> 2015-11-12 23:48:38 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087373 Action Plan/Timeline xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087429

  • Have HR talk to the Radiology administrator who was on duty and the rad tech who treated this lady with disrespect for her culture. The HR rep can let them know where they were wrong and lacked cultural competence.

  • Have a diversity day seminar for the whole hospital with a cultural competence coach

  • Write a formal policy for the hospital on how to be aware of cultural trends that could affect procedures done in the hospital. Such as a weave with metal that would affect an MRI. Make sure that everyone explains why certain things affect procedures such as an MRI and not direct it toward a specific culture, race, religion, gender, etc.

  • Establish cultural competency continuing education programs for all employees to attend.  The HR department will assist in this process and appoint a leader to head up these programs.  Employees will be required to attend at least 2 classes a year that will include education on other cultures and proper policies and procedures to follow when working with a diverse group of patients.

    • Timeline:

    The action plan to improve the cultural competency will be given 6 months to be implemented.  This includes addressing the rad tech personally on what happened, establishing a new cultural competency policy for the hospital, and establishing continuing education programs for all employees to attend.
    ]]>     2015-11-12 23:49:22 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087429     Topics To Be Covered xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087491 -Increased knowledge of different cultures within their community

    -Sensitivity training through HR

    -Change in protocols to be as inoffensive as possible

    -Implement new cultural awareness policies

    ]]>     2015-11-12 23:50:03 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087491     What will be measured to determine if staff cultural awareness has improved: xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087520 We will use the Organizational Inclusion Assessment (OIA) to collect data that will look over our existing documentation, such as the new policies and procedures, it will interview key individual informants, conduct focus group interviews with different identity groups, and then conduct an organization wide survey.

    ]]>     2015-11-12 23:50:33 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087520     Resources xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087533 1. http://diversityofficermagazine.com/cultural-competence/what-is-cultural-competence-how-is-it-measured/

    2. http://www.diversityresources.com/cultural-diversity-workplace/

    3.http://www.leadingage.org/Cultural_Competence_in_the_Workplace_Challenges_and_Solutions_V11N3.aspx

    ]]>     2015-11-12 23:50:43 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81087533     Members Involved xoemmiez99 https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81295639 -Radiology tech and other staff members

    -Administrator

    -HR representative who focuses on diversity in the workplace and cultural competence 
    -External cultural competence coach
    ]]>     2015-11-13 21:26:34 UTC https://padlet.com/xoemmiez99/rhg2sab99o4m/wish/81295639