ITS Management Process - CSC 07/15/16 by Dan https://padlet.com/daniel_vargas/rfehszj1fiy9 Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-18 13:06:39 UTC 2016-07-15 13:26:43 UTC hello@padlet.com DAILY WORK daniel_vargas https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557353 Report out on the following and assign an owner.  Do not problem solve.
Sandy and Dan are going to be out for the rest of the week.

Road blocks:  Head sets. Anyone with a head set that is cutting out on them I need the SKU, 6 Digit Code and Serial Number

                                                                                                               REMINDERS


Queue this week: Kassia is on CSC, 3880 is Tom, Abdalla and Lional

PTO black out dates: , Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 10.66  and FCR 70.93 customer inputs into the help desk portal 362.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557353 ANNOUNCEMENTS daniel_vargas https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557354 As of yesterday, you can find our NEW Enterprise Integrated Applications Team distribution lists in your Outlook Address Book.

These three groups coincide with the BMC and On-Call Tool configuration.

The EIAT email group contains both BIAT and CIAT groups, so everyone can use one address to reach the entire group

Reminder for Epic Go Live: HOCC April 2017, Backus: Oct 2017

Lean Huddle coming soon to the entire ITS department.

Frank is encouraging the team to bring comment, concerns and feedback to the huddle.













]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557354 RECOGNITION daniel_vargas https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557355 Discuss achievements/successes/patient stories/Recognition



]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_vargas/rfehszj1fiy9/wish/116557355