https://padlet.com/s_edwards1/QUALITY Seminar discussion en-us 2017-03-13 10:18:20 UTC 2017-03-23 21:38:32 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Prizecup.png s_edwards1 https://padlet.com/s_edwards1/QUALITY/wish/161438847 2017-03-21 10:56:38 UTC https://padlet.com/s_edwards1/QUALITY/wish/161438847 s_edwards1 https://padlet.com/s_edwards1/QUALITY/wish/161439032 2017-03-21 10:57:20 UTC https://padlet.com/s_edwards1/QUALITY/wish/161439032 s_edwards1 https://padlet.com/s_edwards1/QUALITY/wish/161440903 2017-03-21 11:04:32 UTC https://padlet.com/s_edwards1/QUALITY/wish/161440903 s_edwards1 https://padlet.com/s_edwards1/QUALITY/wish/161441663 2017-03-21 11:08:23 UTC https://padlet.com/s_edwards1/QUALITY/wish/161441663 s_edwards1 https://padlet.com/s_edwards1/QUALITY/wish/161442671 2017-03-21 11:12:39 UTC https://padlet.com/s_edwards1/QUALITY/wish/161442671 https://padlet.com/s_edwards1/QUALITY/wish/161478688 Rick and Shelia were following company policy! Where do you draw the line? ]]> 2017-03-21 13:14:23 UTC https://padlet.com/s_edwards1/QUALITY/wish/161478688 https://padlet.com/s_edwards1/QUALITY/wish/161479974 2017-03-21 13:17:44 UTC https://padlet.com/s_edwards1/QUALITY/wish/161479974 https://padlet.com/s_edwards1/QUALITY/wish/161480086 Man with gun needs help!!]]> 2017-03-21 13:18:00 UTC https://padlet.com/s_edwards1/QUALITY/wish/161480086 https://padlet.com/s_edwards1/QUALITY/wish/161480465 Burger did not meet brand standards as seen on the menu boards ]]> 2017-03-21 13:18:58 UTC https://padlet.com/s_edwards1/QUALITY/wish/161480465 https://padlet.com/s_edwards1/QUALITY/wish/161480609 Customer disappointed and false advertising ]]> 2017-03-21 13:19:18 UTC https://padlet.com/s_edwards1/QUALITY/wish/161480609 https://padlet.com/s_edwards1/QUALITY/wish/161480735 Flexibility of the menu]]> 2017-03-21 13:19:35 UTC https://padlet.com/s_edwards1/QUALITY/wish/161480735 https://padlet.com/s_edwards1/QUALITY/wish/161482785 Wrong name taken]]> 2017-03-21 13:24:02 UTC https://padlet.com/s_edwards1/QUALITY/wish/161482785 https://padlet.com/s_edwards1/QUALITY/wish/161482893 2017-03-21 13:24:16 UTC https://padlet.com/s_edwards1/QUALITY/wish/161482893 https://padlet.com/s_edwards1/QUALITY/wish/161482964 Miscommunication on your drinks order

]]> 2017-03-21 13:24:23 UTC https://padlet.com/s_edwards1/QUALITY/wish/161482964 https://padlet.com/s_edwards1/QUALITY/wish/161482983 2017-03-21 13:24:26 UTC https://padlet.com/s_edwards1/QUALITY/wish/161482983 https://padlet.com/s_edwards1/QUALITY/wish/161483058 2017-03-21 13:24:37 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483058 https://padlet.com/s_edwards1/QUALITY/wish/161483146 Wrong order after waiting for a while ]]> 2017-03-21 13:24:47 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483146 https://padlet.com/s_edwards1/QUALITY/wish/161483304 Booked twin, assigned to double. Situation was not handled well - FOM passed on the blame ]]> 2017-03-21 13:25:06 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483304 https://padlet.com/s_edwards1/QUALITY/wish/161483329 Slow service
Sometimes food not available]]> 2017-03-21 13:25:08 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483329 https://padlet.com/s_edwards1/QUALITY/wish/161483427 2017-03-21 13:25:21 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483427 https://padlet.com/s_edwards1/QUALITY/wish/161483577 Cold burger bun, and dirty cutleries...]]> 2017-03-21 13:25:41 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483577 https://padlet.com/s_edwards1/QUALITY/wish/161483840 Long queue when check in]]> 2017-03-21 13:26:16 UTC https://padlet.com/s_edwards1/QUALITY/wish/161483840 https://padlet.com/s_edwards1/QUALITY/wish/161484876 Bad service attitude ]]> 2017-03-21 13:28:26 UTC https://padlet.com/s_edwards1/QUALITY/wish/161484876 https://padlet.com/s_edwards1/QUALITY/wish/161490042 Restaurant - hygiene problems & food not up to standard

Rooms - incomplete amenities

Staff - rude and not attentive]]> 2017-03-21 13:40:05 UTC https://padlet.com/s_edwards1/QUALITY/wish/161490042 https://padlet.com/s_edwards1/QUALITY/wish/161490122 Speed of service 
Direction signs 
Wrong order 
Parking 
Name appearing wrong on booking or order

]]> 2017-03-21 13:40:15 UTC https://padlet.com/s_edwards1/QUALITY/wish/161490122 https://padlet.com/s_edwards1/QUALITY/wish/161490255 AC
Minibar not cooling
Parking
Room assignments
Connecting doors
Single supplement 
Language barriers
Wi-Fi
Weather
Guest noise 
Construction 
Light bulbs

]]> 2017-03-21 13:40:31 UTC https://padlet.com/s_edwards1/QUALITY/wish/161490255 https://padlet.com/s_edwards1/QUALITY/wish/161491269 2017-03-21 13:42:31 UTC https://padlet.com/s_edwards1/QUALITY/wish/161491269 https://padlet.com/s_edwards1/QUALITY/wish/161521798 Availability 
Courtesy 
Cleanliness 
Reliability/consistency 
Friendliness ]]> 2017-03-21 14:42:36 UTC https://padlet.com/s_edwards1/QUALITY/wish/161521798 https://padlet.com/s_edwards1/QUALITY/wish/161522474 Cleanliness 
Availability 
Commitment 
Reliability 
Functionality ]]> 2017-03-21 14:43:44 UTC https://padlet.com/s_edwards1/QUALITY/wish/161522474 https://padlet.com/s_edwards1/QUALITY/wish/161522905 1. Displaying the number of rooms available outside the hotel

2. Location is accessible, provide various location near city centre 

3. Maintain good cleanliness and functionality

4. Quick check in and check out process

5. Affordable room rates]]> 2017-03-21 14:44:29 UTC https://padlet.com/s_edwards1/QUALITY/wish/161522905 https://padlet.com/s_edwards1/QUALITY/wish/161524481 Aesthetics 
Courtesy
Comfort
Attentiveness 
Integrity ]]> 2017-03-21 14:46:32 UTC https://padlet.com/s_edwards1/QUALITY/wish/161524481 https://padlet.com/s_edwards1/QUALITY/wish/161524984 Aesthetic
Friendliness
Communication 
Attentiveness 
Comfort]]> 2017-03-21 14:46:55 UTC https://padlet.com/s_edwards1/QUALITY/wish/161524984 https://padlet.com/s_edwards1/QUALITY/wish/161525655 2017-03-21 14:48:05 UTC https://padlet.com/s_edwards1/QUALITY/wish/161525655 https://padlet.com/s_edwards1/QUALITY/wish/161526939 Responsiveness 
Cleanliness 
Security 
Friendliness 
Flexibility ]]> 2017-03-21 14:50:17 UTC https://padlet.com/s_edwards1/QUALITY/wish/161526939