Poor Customer Service

Poor Hygiene

Low maintenance of Equipment

There is no privacy for the customer

The package is not match with the price

Unfriendly staff

Staff did not trained properly and there is no professionalism

There is a language barrier or gap between customer and staff

It also has an outdated facility

Update the facility and package

Update package of service that with the price

Trained the employee yearly

Make a cleaning service everyday

Manager

• Monitor the staff activities

• Provide training to the employee with the soft skills

• Ensure the safety of customer

Cleaner

• Make sure the place clean before and after working hours

• Always check that the cleaning equipment is organized well.

Receptionist

• Treat the customer friendly

• Managing bookings efficiently

Employee

• Attend training to develop and enhance their skills

• Make sure the things related to massage are prepared.