Mid-term EOM by Phuc Dao

Giới thiệu Biti's

daophuc2724 — 2025-05-26 16:53:47 UTC

Dịch Vụ Cho DN

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Dịch vụ cho Khách hàng (bán lẻ)

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Quy Trình Đặt Hàng

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Quy trình xử lý đơn hàng

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Quy trình thanh toán

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Quy trình vận chuyển

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Delivery process

datvm22 — 2025-05-27 12:04:05 UTC

PRODUCT RETURN

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Receiving Orders

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Conditions For Product Exchange or Return

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Exchange/Return Costs

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Step 1: Contact customer service

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Step 2: Confirmation from Biti’s

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Step 3: Send Product to Warehouse

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Step 4: Product Inspection

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Takes 1–3 business days after receiving the item.

Step 1. Order Receipt & Confirmation

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Exchange or Refund

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Biti's introduction

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Biti’s is a traditional Vietnamese footwear brand that has gradually affirmed its position in both the domestic and international markets.

Footwear products and services for consumers

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Direct retail services

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Over 7,000 retail points nationwide.

Online retail services

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Online sales through the official website and major e-commerce platforms.

Warranty and after-sales services

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Free warranty for products with technical defects within 3 months, and product exchange/return within 7 days.

Wholesale and distribution services

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Supplying products to agents, footwear stores, and supermarkets

OEM/manufacturing services:

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Producing products based on the partner’s designs, branding, and specifications

Co-Branding and product distribution collaboration

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developing co-branded product lines

Order Confirmation

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Ordering Process

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Step 2. Handover to Shipping Unit

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Step 1. Select product

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Step 2. View Cart

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Step 3. Make Payment

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- Click the "Checkout" or "Continue" button on the shopping cart page to go to the payment page.

- This page requires the customer to enter the necessary information to complete the order.

Step 4. Fill in Shipping Information

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- Enter shipping address and contact phone number.

Step 5. Select Shipping Method

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- Select shipping method (eg standard, express).

- Shipping fees are calculated based on the shipping address and displayed on the checkout page.

Step 6. Enter Discount Code

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- Customers can enter the discount code on the payment page to receive the offer.

Step 7. Select Payment Method

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- Biti's supports flexible payment methods:

+ Cash on delivery (COD): Cash on delivery, suitable for customers who want to check the product first.

+ Online payment: Via ATM, Visa, MasterCard through 123pay payment gateway, ensuring safety and convenience.

Step 8 . Order Confirmation

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- Click "Confirm Order" or "Order Now" to complete.

- This email helps customers track order status.

Quy trình đặt hàng (Danh)

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Step 1: Receiving Orders

haonda22 — 2025-05-28 00:03:44 UTC

The employee or automated system confirms the initial order from the customer via the website or application.

Step 2: Order Confirmation

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Use the order management system (OMS) to check inventory and send automatic notifications. Staff can contact customers if additional information is needed.

Step 3: Order Processing

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Warehouse workers use a warehouse management system (WMS) to pick items from shelves, securely pack products, and prepare them for shipping.

Step4: Notification and Tracking

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Step 5: Handle unsuccessful order processing (if any).

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Order management of Biti's

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Step 2: Order Confirmation

daophuc2724 — 2025-05-28 18:19:57 UTC

Use the order management system (OMS) to check inventory and send automatic notifications. Staff can contact customers if additional information is needed.

Step 3: Transit & Last-Mile Delivery

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The shipping unit will be responsible for shipping and delivering to the customer's address:

Biti's order tracking process

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Step 1. Receive confirmation information and order code

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Step 2. Check order status

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Step 3. Contact support

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When there is any problem related to the order or need tracking support, customers take the following steps to contact Biti's:

Step 1. Select product

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• Customers browse the website and select the products they want to buy.

• Add product to cart (Select product & View cart).

Step 2. Enter order information

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• Fill in purchase information: full name, address, phone number.

• Fill in shopping info & Select shipping method.

Step 3. Apply discount code

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Enter coupon code if applicable.

Step 4. Choose Payment ethod

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Select payment method (Enter discount code & Select payment method).

Step 5. Confirm & Complete Order

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• Check your order again.

• Confirm payment and receive order confirmation.

Payment method

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Biti's supports many flexible payment methods, including:

Cash on Delivery (COD)

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You will receive the product first and then pay the shipper to complete the order.

Payment by credit card, ATM

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Visa/Master/JCB Card via ZaloPay

Visa/Master/JCB/Amex Card via OnePay

Domestic ATM Card via ZaloPay

Domestic ATM Card via OnePay

Payment via e-wallet

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Transfer money directly from your bank account using MoMo's QR code or Use ZaloPay e-wallet to scan the QR code and pay directly.

Card payment steps

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Payment via e-wallet steps

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Bank transfer via VietQR code

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Bank transfer via VietQR code powered by Zalopay

Fundiin payment method allows to buy and pay later.

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Delivery status and issues:

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Successful delivery:

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Customer receives goods and completes payment (if COD).
The system updates the status "Delivery successful".
After paying and receiving the goods, if there is a problem with the product, the customer will contact Biti's Customer Care department for support according to the return policy.

Delivery failed:

datvm22 — 2025-05-31 14:31:53 UTC

This condition can arise for many reasons:

Unable to contact customer
Customer rescheduled delivery date
Wrong address or phone number
Customer refused to receive goods
Objective factors

Handling problems that arise when delivery fails:

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Notice to customers
Try to re-deliver: The carrier will attempt to redeliver the order 1 to 2 more times.
Verify information
Returns: If after multiple attempts of redelivery are unsuccessful
or the customer refuses to receive the goods, the order will be returned to Biti's.
Support from Biti's: Customers can proactively contact Biti's Customer Care department for support .

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Conclusion

tam71396 — 2025-05-31 16:22:41 UTC

Order fulfillment process

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Strengths of Biti’s:

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Effective application of OMS, WMS, and CRM systems
Automation of the order processing procedure

Weaknesses of Biti’s:

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Incomplete automation

Dependence on third-party e-commerce platforms
Lack of an independent digital ecosystem

Payment options

tam71396 — 2025-05-31 16:29:09 UTC

Strengths of Biti’s:

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More diverse and flexible payment options compared to Thuong Dinh
Simple and user-friendly payment system, suitable for the domestic Vietnamese market

Weaknesses of Biti’s:

tam71396 — 2025-05-31 16:30:27 UTC

Inferior to Nike in terms of international payment scope and technology

Issue

tam71396 — 2025-05-31 16:31:59 UTC

Biti’s only supports payment via COD and cards (ATM/credit)

Improvement recommendations:

tam71396 — 2025-05-31 16:32:54 UTC

Integrate popular e-wallets in Vietnam

Shipping process

tam71396 — 2025-05-31 16:33:47 UTC

Strengths of Biti’s:

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Faster and more professional delivery speed compared to Thuong Dinh
Well-structured delivery process optimized for the domestic Vietnamese market

Weaknesses of Biti’s

tam71396 — 2025-05-31 16:36:11 UTC

Inferior to Nike in terms of supporting technology and global delivery coverage

Issue

tam71396 — 2025-05-31 16:38:07 UTC

Biti’s has not yet implemented modern technologies such as RFID, ERP, and data analytics for effective inventory management.

Recommendation

tam71396 — 2025-05-31 16:38:56 UTC

Invest in an integrated ERP system combined with RFID and data analytics to optimize inventory, reduce costs, and enhance customer experience

Improvement recommendations:

daophuc2724 — 2025-06-01 05:07:05 UTC

Integrate popular e-wallets in Vietnam