APFM Course Resources by Kathy Roxo https://padlet.com/kroxo2/r8ipq6c83yvwhj3h Helpful documents, resources and materials for each lesson. Find the presentations that were taught in each lesson and other helpful documents and videos. en-us 2020-04-10 20:58:24 UTC 2023-02-02 05:31:19 UTC hello@padlet.com Inquiry Screening Quality Program kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496982 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496982 10 Steps to Quality Success kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496983 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496983 Accessing Click 2 Coach to View Your Quality Feedback kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496987 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496987 Click 2 Coach Login Demo kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496988 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496988 APFM Acronyms kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496990 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496990 APFM QA (Quality) Form Criteria Sheet kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496991 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496991 Your Role as SRC kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496992 Confirming Interest in Senior Living]]> 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496992 Transferring Unqualified Self-Leads to the Resources Line kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496993 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496993 Making a Manual Outbound Call & Calling the Help Line. kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496994 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496994 Manual Inquiries kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496995 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496995 After Call Work & Handle Time Efficiency! kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496996 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496996 Overcoming Objections kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496997 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496997 Finishing & Dispositioning Calls in OppGen kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496998 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496998 APFM "My Commute" kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496999 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502496999 Contact VS Lead Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497000 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497000 Contact Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497001 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497001 Lead Duplicates: Determining the First Steps kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497002 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497002 Merge & Continue Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497003 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497003 Multiple Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497004 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497004 Lead Duplicate: New Resident kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497005 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497005 Warm Transfer Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497006 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497006 Updating a Warm Transfer Duplicate kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497007 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497007 Explanations Suggested Verbiage kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497030 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497030 APFM Watch Words kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497031 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497031 APFM Testimonial Video kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497033 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497033 kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497034 2020-04-10 20:58:24 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/502497034 APFM Company Overview kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/549905348 2020-05-04 16:41:41 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/549905348 Inbound Silent Disconnect Process kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/607241174 2020-06-02 16:25:26 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/607241174 Manual Inquiry Step-by-Step Guide kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/607243281 2020-06-02 16:26:31 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/607243281 APFM My Commute: VDI Login / Logout Process kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/648320151 2020-07-06 13:52:30 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/648320151 Overcoming Objections Resource kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/655990219 2020-07-16 13:03:36 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/655990219 SRC Resource Center Log In Step-by-Step Guide kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/670448225 2020-08-05 17:59:54 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/670448225 Inquiry Screening Suggested Verbiage kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886144665 2020-11-03 13:30:08 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886144665 SLA Role Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886149109 2020-11-03 13:31:38 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886149109 SRC Role Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886151003 2020-11-03 13:32:12 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886151003 Confirming Interest Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886152397 2020-11-03 13:32:40 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886152397 Introduction to OppGen Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886154023 2020-11-03 13:33:12 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886154023 Five9 and OppGen Interaction Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886155749 2020-11-03 13:33:45 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886155749 Overcoming Objections Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886160255 2020-11-03 13:35:10 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886160255 Community Inquiries Presentation kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886162596 2020-11-03 13:35:59 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/886162596 Resources for SRC's kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889984696 2020-11-04 14:14:13 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889984696 Special Cases kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889986884 2020-11-04 14:14:43 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889986884 Unqualified / Uninterested Families kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889993572 2020-11-04 14:15:59 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/889993572 Duplicates kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897819382 2020-11-06 15:08:02 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897819382 Customer Service kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897824200 2020-11-06 15:09:09 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897824200 Leaving Notes kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897830609 2020-11-06 15:10:36 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/897830609 Wave 64 Class Schedule kroxo2 https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/1019636060 2020-12-15 12:27:17 UTC https://padlet.com/kroxo2/r8ipq6c83yvwhj3h/wish/1019636060