Power outage

Train breakdown/ faulty track

Shortage of manpower

Maintaining the train condition

Longer travelling time for inaccessible places

A challenge that SMRT faces is that people "blame" SMRT for things that they have no control over. Like they are merely operators and have no control over signages in the MRT etc. which falls under the control of LTA

MRT breakdowns are more frequent since the trains are starting to age

PTO (Public Transport Operators): SMRT, SBS Transit

Land Transport Authority

Commuters

Disruption caused by peak hour crowd

Power outage

Worn and old train tracks

Overcrowding of train that causes delay

SMRT personnel

Members of the public

Rolling stock Maintenance Group

LTA

Service Staff

ramps

Braille lift buttons

Tactile ground surfaces

Wheelchair-friendly fare gates

Designated Care Zones for elderly and visually-impaired

Track faults

Overcrowded trains which may not leave enough space for PWD that are wheelchair-bound

Crowd control during peak hours

Resolving issues under time pressure

Meeting the public’s expectation/ needs during a train disruption

Assisting disadvantage groups (e.g. PWD, elderly)

Many lose access to essential services during peak periods, having to wait and waste their time amongst crowds

Typical routes inconvenient some groups of people, many having to take multiple complicated, unfamiliar and longer paths

an app to aid wayfinding in bus interchanges, includes directions with intuitive arrows to point users to the right directions.

An increase in the use of public transport by singaporeans

The lack of crowd control, especially during peak periods

Commuters

SMRT staff, especially those who patrol the platform during peak hours

The lack of an adequate amount of services like lifts and or crowd control

Existing infrastructure fails to account for some groups of people, just resulting in the lack of convenient paths

Ensure all SMRT staffs are trained for crisis

Regular maintenance work done to train 24/7

Operator monitoring train movement through their screen and access for any train potential train fault

SMRT Staff Deployed immediately to the screen when there is train fault

Passenger Service Counter attending passenger who are unwell, so that they can attend to their needs

In an event of a train fault, students can request for an official letter from the train student if they have their national exam

Shutter deployment during train breakdown to facilitate transport at the affected areas to alleviate passenger inconvenience

Deploy more shutter bus to facilitate passenger transport during train fault as there were numerous report on the long waiting times to board the free shutter bus

Constant maintenance and repair to train and the tracks

SMRT personnel to gather commuters feedbacks and improve accordingly

Educate MORE institutions on SMRT operation, to gain awareness and deeper understanding

Social media outreach to youth through the use of AI and internet

improve public education

increase communication between various organizations, agencies, as well as the public

improve the efficiency of trains

Cost/ Resources

Manpower

Time

Public negative perception

Express train services to reduce traveling time

cost

time factor

manpower