I also saw how automation of routine tasks, such as case writing, can free up time for more meaningful face-to-face consultations.

Lastly, the sharing highlighted the use of remote consulting to support triage and manage simpler medical cases effectively.

• Extended reality overlays → Using AR/VR to visualise complex concepts (e.g., molecules in chemistry, historical sites in humanities) for deeper understanding.

• Automation of simple tasks → Leveraging AI to draft lesson notes, mark routine work, or prepare quiz questions, so teachers can spend more time on quality interactions with students.

• Remote consulting → Applying virtual consultations as “remote academic clinics” or check-ins for quick queries and triage, while reserving in-person time for more complex learning needs.

Shoppe infuse AI extensively in their culture:

1) Chat bot (24 hrs)- for buyers, agents, businesses

2) Active maintain of knowledge based data- to personalise task flow, intent prediction, live agent control-- even with enhanced tone with emoji, greeting with human voice- answers ran through ChatGPT with correct tone, format

3) AI Generation Content--- that can enhance background image, superimpose AI model into produce (e.g. T-shirt), spotlights the product, highlights selling point. Sellers can also generate static images into videos. Shoppe helps sellers to adopt AI to sell their products.

4) AI shopping assistants -- understand the user's needs, recommend products, compare products, etc

5) Stronger multimodal capability: extensive use of LLM (large language model); e.g. embed social trends (e.g. certain lip sticks). Detects moments of buyer hesitation, repeat browsing, or intent etc. Identify persona of user (e.g. new mother, 30 plus); hence automatic propose specific shopping advice.

1)      There is always a need to develop a mindset within our students (drive) to embrace new technologies (since technologies keep changing).

2)      Bigger companies like Shoppe do adopt internal push to upskill employees towards AI such as internal chatgpt course, Gemini course etc. We can certainly help our students to achieve some basic understanding and appreciation.

3)      While the hard core skills can be learnt on the job, there are still extensive soft skills/attributes that are still much sort after: Mindset, data analytic skills, team player, interaction/ collaboration skills, eager to learn, to excel and ambitious. Our T&L needs to provide more of such opportunities for our students.

Using speech automation to reduces the time that doctors need to document the conversation. We can use it for PTE as well, as it will give a summary and analysis.