Basic Elements of Good Customer Service by Conta 3 https://padlet.com/thaniaqm/TOPIC1GROUPB Thania Quesada/ Cristina Cortes/ Kim Ramos en-us 2021-04-13 16:31:25 UTC 2025-12-08 12:03:36 UTC hello@padlet.com https://padlet.net/icons/png/1f60a.png ¿Customer Service? thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413014791     Excellent
    Very well
    Not bad

]]> 2021-04-13 17:07:58 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413014791 Elements of Good customer service thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413069132 In the final analysis, customers are still people, and respond or react to certain stimuli in very predictable and consistent ways.

]]> 2021-04-13 17:17:25 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413069132 Good phone skills thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413079273 Most companies have great interaction with customers over the phone.

]]> 2021-04-13 17:19:07 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413079273 Effective "face-to-face" interactions with customers thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413087357 Positive face to face interactions with customer are different than over the phone.

]]> 2021-04-13 17:20:43 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413087357 thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413095841 Personal encounters offer that client uses the use of two of the five senses

]]> 2021-04-13 17:22:23 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413095841 thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413100191 Employees must show a profesional appearance good personal higiene and maintain courteus and honest treatment 

]]> 2021-04-13 17:23:16 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413100191 thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413104542 8-10 percent of the massage conveyed is by body language and appearance 

]]> 2021-04-13 17:24:05 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413104542 thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413110053 Softening the inconvenience of customers, whether by phone or in person, will no always go well. The employees mus know the customer service program to know how to treat each type of customer

]]> 2021-04-13 17:24:59 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413110053 thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413113768 The term customer encompasses coworkers support staff who are in daily contac with customers this priciple is vital to an effective customer service program

]]> 2021-04-13 17:25:42 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413113768 The absolute necessity for teamwork. thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413119821 Consistently providing good customer service is very much a "team" effort. Every single department, every single employee in the company must thoroughly believe in and be absolutely committed to the effort, as well as be supportive of other "team" members. 

]]> 2021-04-13 17:26:53 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413119821 Monitoring and measuring effectiveness thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413132215 An effective customer service program is always subject to frequent monitoring and measurement. 

This can be accomplished by using such basic tools as "bounce-back" customer satisfaction survey cards, brief "exit" interviews with customers, etc. 

]]> 2021-04-13 17:29:18 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413132215 MBWA thaniaqm https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413158731 Management By Walking Around) method. That is, company management merely walks around and observes how well employees are providing service to customers. At least annually, however, a formal, statistically sound measurement should also be taken of your company’s customer service program. 

]]> 2021-04-13 17:34:17 UTC https://padlet.com/thaniaqm/TOPIC1GROUPB/wish/1413158731