Tell about a situation when you had encountered a service failure. How did it happen? What were your actions – did you reach the organisation and what was their response? Did you leave a review? Or told your family and friends? by Ivanova, Anna

2024-11-04 10:31:26 UTC

Stayed at a bad hotel while traveling. I left a bad review on google. Told my parents to never book this hotel.

Deliveroo poor quality food

2024-11-04 10:31:43 UTC

Ordered from restaurant and the food had burnt parts with small portions and wrong drink

Left negative review but I got a reply saying they'd improve

2024-11-04 10:31:55 UTC

I bought stuff online - bad quality, it did not look what it looked like online. I returned it and told my friends my experience and make them aware do not use this company

argos

2024-11-04 10:32:12 UTC

bought something to be collected from an argos in my area but was temporarily closed when i got there

2024-11-04 10:32:31 UTC

Found hair in my food at restaurant. The staff was rude to customers. I left a bad review on yelp. Told all my friends how bad the experience was

Club

2024-11-04 10:32:56 UTC

I thought I could buy a ticket but it sold out I was upset

2024-11-04 10:33:33 UTC

I pre booked an uber to pick me up on a night out and the driver came but failed to contact me letting me know he has arrived, he cancelled my trip and i was charged £31 for a cancellation so i called uber the next day and got a refund for the trip but that was a very bad service failure on their part

Wizz Air flight delay

2024-11-04 10:33:41 UTC

I recently flew to the UK with Wizz Air. Two hours before check-in, they sent an email notifying me that the flight was delayed, but the check-in time remained unchanged. This meant that if you had checked baggage, you still needed to arrive 4 hours before the flight. At the check-in desk, the airline provided complaint forms, but as usual with low-cost carriers, filing a complaint rarely leads to any resolution.

Uber drivers

2024-11-04 10:34:09 UTC

When Uber drivers don’t arrive at the pick up point I chose and expect me to walk to find them, when I’m literally paying for them to come and pick me up and drop me off where I need to go + plus they’re in a car I’m on foot. I will leave a 1 star review and try get a refund if they really took the piss.

I’ll probably rant to my sister later aswell

2024-11-04 10:34:38 UTC

the last time i experienced a service failure was at a fast food restaurant, i spoke to them over the phone after receiving calls from different departments all day and having to explain multiple times over and over again and the restaurant was apologetic but didn’t do much else. I was disappointed and dissatisfied with how they went about the problem.

Boba Order on Deliveroo

2024-11-04 10:37:01 UTC

Ordered a boba drink and received the wrong drink. Then called the business and they apologised and offered the drink I wanted again free of charge and the owner personally delivered another one but it had come spilled in the bag and the bottle was broken. I contacted the owner about it again and he said that it was not his problem and undermined my experience, basically saying it wasn’t in his hands, and didn’t take responsibility for it. He didn’t apologise about it or try to correct anything. So I’d left a bad review and told only a few people about it.