23-24/05/2022 REFRAMING Team awesome by Mariana Woznarowycz Maluf Piereck https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7 Great ideas come from well framed questions en-us 2022-05-18 04:52:22 UTC 2025-11-06 13:14:15 UTC hello@padlet.com https://padlet.net/icons/png/1f50d.png marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839378 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839378 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839381 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839381 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839384 How might we allow customer to access banking service 24/7 seamlessly ?


]]> 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839384 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839385 How might we facilitate customer meet up appointment with banking officer effortlessly ?





]]> 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839385 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839386 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839386 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839387 How Might we enable customer to open account conveniently and securely , without going to the branch ?
 




]]> 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839387 REMEMBER to use HMW! and TRY TO USE VERBS :) marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839389 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839389 JOB STORY marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839391 2022-05-18 04:52:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2188839391 How might we encourage busy moms to use digital banking in freeing up their weekends to devote time to their family? https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195534491 2022-05-23 08:39:19 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195534491 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195535641 2022-05-23 08:40:12 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195535641 How might we help less tech savvy users gain confidence in using digital banking to help them feel more inclusive? https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195536531 2022-05-23 08:40:53 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2195536531 Yes And... marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196685576 2022-05-24 00:40:27 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196685576 Booklet with "tech tip of the day" that they can access and practice at any time. marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196895306 2022-05-24 03:00:33 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196895306 Visual step by step guide on dg bank https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196898599 2022-05-24 03:02:48 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196898599 Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196899825 2022-05-24 03:03:42 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196899825 implement a (smart) bot to handle queries https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196900799 2022-05-24 03:04:19 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196900799 christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196901611 In depth interview with this segment to uncover their fears to address them in UIUX ]]> 2022-05-24 03:04:56 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196901611 christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196902538 Incentivise them on first use.]]> 2022-05-24 03:05:37 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196902538 Help them reduce fear of trying tech so that they can take the 1st step in trying https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196903347 2022-05-24 03:06:14 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196903347 Show them the benefits of being more tech savvy and inclusion to motivate them on outcomes https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196904479 2022-05-24 03:07:09 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196904479 interactive videos on frequently asked questions…and in various languages with subtitles. https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196904739 2022-05-24 03:07:23 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196904739 christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905062 Build their confidence with encouraging message for every click that they made which is correct.]]> 2022-05-24 03:07:37 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905062 Make tech learning fun https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905613 2022-05-24 03:08:02 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905613 conduct workshops with a small group of people…and in a community setting they are comfortable in. Slow down the pace and keep a culture of encouragement. Find coaches who are patient. https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905794 2022-05-24 03:08:10 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196905794 Christopher https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196906151 Voice driven digital app without the need to key buttons]]> 2022-05-24 03:08:27 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196906151 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196912083 Digital ambassador to educate them]]> 2022-05-24 03:13:26 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196912083 marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196915004 Digital ambassador to educate them... and visit users in their home to set up their computer and phone.]]> 2022-05-24 03:16:03 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196915004 Make tech learning fun …and heap loads of praise throughout their journey, keeping in mind “fun” from their perspective (according to their persona). christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196915233 2022-05-24 03:16:15 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196915233 Make tech learning fun limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196917346 yes, and allow learners to explore different sections of an application without fear of making mistakes]]> 2022-05-24 03:18:05 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196917346 conduct workshops with a small group of people christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196922743 2022-05-24 03:22:21 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196922743 yes, and allow them to feel more confident with every incentive [which could be points, monetary, etc] earned limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196923055 Incentivise them on first use.]]> 2022-05-24 03:22:36 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196923055 Point system in encouraging them to move to next level of dg function as and when they cleared and Learnt something… and convert the points to some financial incentives that they value. christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196925162 2022-05-24 03:24:26 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196925162 Ciao marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926373 2022-05-24 03:25:30 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926373 Now marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926708 2022-05-24 03:25:46 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926708 How marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926937 2022-05-24 03:25:58 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196926937 WOW marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196927309 2022-05-24 03:26:18 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196927309 Booklet with "tech tip of the day" that they can access and practice at any time. limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196930131 and, that comes with help button that links them to customer service officer if users have more queries]]> 2022-05-24 03:28:35 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196930131 I can redo whatever I didnt get to do or try out... https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196939506 2022-05-24 03:36:20 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196939506 I can try out many adventures without fear as financial will not be my concern https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196940605 2022-05-24 03:37:13 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196940605 What if I were Elon Musk? limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196940771 I would employ mobile robots which are able to understand voice queries to handle queries relating to digital banking at branches]]> 2022-05-24 03:37:22 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196940771 What if i were a 60 years old lady? limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196942733 I would feel more confident when I am learning with a group of people]]> 2022-05-24 03:39:01 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196942733 Christopher https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196946382

I would like to have the integration of apps - regardless of software and hardware - no buttons - face recognition, using voice only. To remove the hassle for working mums from having to remember the many steps and passwords.]]> 2022-05-24 03:42:12 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196946382 What if I were a working adult who just entered the workforce? limchuer https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196946729 I would share tips on managing finances with peers of my age group

]]> 2022-05-24 03:42:32 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196946729 christine_ng4 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950350 I’d accept instructions in a wider range format instead of forcing the inputs to be in our digital banking app format.]]> 2022-05-24 03:45:38 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950350 Elon musk will buy over an app that has proven itself to be well used by many and enhance more on it https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950609 2022-05-24 03:45:53 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950609 Elon musk: Create a fund where people can donate to increase tech literacy marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950860 2022-05-24 03:46:09 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196950860 6 yr old girl will think and execute without any inhibitons https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952031 2022-05-24 03:47:15 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952031 a 6YO child: Would Ask an adult that they trust. Perhaps HDBs could have tech knowledge embassadors marianamaluf1 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952807 2022-05-24 03:48:01 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952807 Elon musk will create something so bold and radical https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952867 2022-05-24 03:48:05 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196952867 Elon Musk will pick the brains of the best pple and come up with something different to wow https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196953492 2022-05-24 03:48:46 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2196953492 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2197244681 2022-05-24 07:22:27 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2197244681 https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2197246806 2022-05-24 07:23:48 UTC https://padlet.com/marianamaluf1/r4xhxg7mc9byqnj7/wish/2197246806