Your SKAs Suitcase - Service Manager School by Caro

At the end of your learning journey what Skills - Knowledge - Attitudes do you find in your professional suitcase?

carolinevandevoghel — 2024-10-14 09:29:23 UTC

Key Takeaways

2024-10-25 13:31:19 UTC

Prepare in time for the customer center to grow.

1st job of service manager is people manager.

Don't drink tequila

More people management! (A bit less tequila...)

2024-10-25 13:31:32 UTC

An interactive course that provides great tools and granewoek for positive people management.

2024-10-25 13:32:21 UTC

Group decisions

2024-10-25 13:32:21 UTC

The exercise to discover how “Dominant-Submissive” and “Together-Against” triggers can impact group decision making. Be sensitive to the importance to be flexible moving between quadrants.

8 Integration Styles Model and it's dependencies.

2024-10-25 13:32:33 UTC

Review on communication, PI behavioural profile,core quadrant model, review 1to1 model

2024-10-25 13:33:18 UTC

2024-10-25 13:33:23 UTC

Moving forward, I plan to use the PI profiles to help in not only hiring, but in my presentation of ideas and as an effective way to communicate goals and information.

Thank you for a wonderful class. It was a pleasure meeting everyone and an excellent opportunity. I especially appreciated the chance to meet with people from so many different places. We need more of these collaborative meetings in order to improve diversity and grow as an organization. Thank you!! ❤️

2024-10-25 13:33:25 UTC

Analytic profile and using the core quality model.
Listening skills
Hygiene factors

2024-10-25 13:33:35 UTC

Thanks for this opportunity to learn about the path to bring cts service manager to new levels .

2024-10-25 13:33:43 UTC

The use of the dominant/submissive matrix.

The power of silence.

GIJanes and Rambos etc. Things

2024-10-25 13:33:49 UTC

PI

2024-10-25 13:34:14 UTC

The delivery of the PI/personality portion was very well done. Koen does a great job in capturing our attention and delivering the material.

Explaining the importance if listening was a great point.

Koen's dynamic

2024-10-25 13:34:25 UTC

I'll come back with a lot of connections wich will help me to improve myself in the future, I have now a better vision on the service manager position and on what improvements area I have to work.

Atlas Copco Service Manager standard toolkit

2024-10-25 13:34:30 UTC

A gift from CTS division for the development of our first line managers at the ❤️ of our operations.

Focus on actual practical handles for our service managers.

The program of Service Managers need to be reviewed

2024-10-25 13:34:47 UTC

2024-10-25 13:35:01 UTC

New view for conversation with my team members, new knowledge how work with remembers after performance rework over the year, new guidelines for complicated conversation with colleagues.

2024-10-25 13:35:10 UTC

Better understanding of how to better communicate when knowing others PI

Having better productive meetings with employees

2024-10-25 13:35:15 UTC

Strengthen CTS muscle…

Very powerful course loaded with content.

Long overdue initiative.

Great networking opportunity and will even re evaluate my own leadership style and approach

2024-10-25 13:35:19 UTC

This is the Best in class Training for SM I‘ve ever visited. Go for it

Theoretical vs practice pls more Balance. Thx

2024-10-25 13:35:27 UTC

Great start point to improve our Service Managers skills how to be a Leader

Core quadrant model

2024-10-25 13:35:28 UTC

Service Manager School

2024-10-25 13:35:29 UTC

Very well organised training session!

1) Use of Interaction Impact model

2) Service manager as a people manager

3) PI model, the use to look who you are and your opponent

Group dynamic

2024-10-25 13:35:41 UTC

The purpose of my position in the company, better point of view what I should do and how I should it do, a lot good recommendation from the other colleauges.

Koen is very good teacher and coach, I liked the practice and workshops the most.

Thank you for everyone to make this week nice and funny, the opportunity to be here.

Thanks…👏👏👏

2024-10-25 13:38:40 UTC

I like service manager course. I earn different view to conversations. Thanks Mr Koen. He is energic Man. I hope seem again.

Barth and Simon, Caroline everyone thanks for this program. I earn lots of Friends and grown commication each other.