Discovery Questions - Biotech by Michael Chant https://padlet.com/mfc66/r2i5zx63ru6lagry Beth Knudson en-us 2020-11-03 21:48:10 UTC 2021-03-04 17:30:05 UTC hello@padlet.com Instructions: https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984691728 Generate a set of questions that will help drill down to the ISSUE (not the circumstance) when speaking with a customer ]]> 2020-12-03 17:17:03 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984691728 Inaccurate Results https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984706604 2020-12-03 17:19:53 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984706604 Could you expand on your situation about inaccurate results? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984752134 2020-12-03 17:29:05 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984752134 im concerned with... https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984753433 2020-12-03 17:29:21 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984753433 What exactly are your concerns? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984756990 2020-12-03 17:30:05 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984756990 Different users are getting different results https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984759322 2020-12-03 17:30:35 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984759322 Why do you think this is happening? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984765898 2020-12-03 17:31:57 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984765898 Is it possible that it is something else? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984778083 2020-12-03 17:34:23 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984778083 I'm not sure. I think its the pipettes. https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984779012 2020-12-03 17:34:36 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984779012 When was the last time your equipment was serviced/calibrated? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984783254 2020-12-03 17:35:24 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984783254 We get the results are the PCR steps, so i guess it could be a different step. But our BioRads have always preformed well. https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984784938 2020-12-03 17:35:45 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/984784938 What are the implications of these bad results? https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/1270270731 2021-03-04 17:29:29 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/1270270731 We are wasting a lot of time and reagents https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/1270272612 2021-03-04 17:29:49 UTC https://padlet.com/mfc66/r2i5zx63ru6lagry/wish/1270272612