From: ngan1903@gmail.com
To: ninnin2020@gmail.com
Subject: Information about Vinamilk’s Corporate Culture

Dear Ninnin,

I hope everything is going well with you. I’m writing to give you some useful information about the company where you plan to apply for a job.

The company is Vinamilk, one of the largest dairy companies in Vietnam. Its slogan is “Vươn cao Việt Nam,” and its logo uses blue and white colors with the Vinamilk brand name, symbolizing freshness and reliability.

At the workplace, employees usually wear neat and professional clothes, especially in offices and when meeting customers. The company’s mission is to provide high-quality nutrition products to improve people’s health, while its vision is to become a leading dairy brand in Asia.

Vinamilk values integrity, quality, innovation, and responsibility. It also offers attractive policies such as health insurance, training programs, and opportunities for career development.

Best regards,
Ngan

Dear sir,

Thank you for purchasing the SmartTech X200 smartphone from our online store. I would like to provide you with some information about its guarantee policy.

This product comes with a 12-month limited warranty. The warranty covers manufacturing defects such as battery problems, screen faults, or system errors caused by the manufacturer. However, it does not cover damages caused by accidents, water exposure, improper use, or unauthorized repairs.

If your product has a defect, you can contact our customer service team and send the product together with the warranty card and purchase receipt to our service center. Our technicians will inspect and repair or replace the product if necessary.

If the warranty card is lost or the warranty period expires, repair services will still be available, but customers may need to pay the service fee.

Best regards,

Ngan

Manager Service Department

Dear Madam,

I’d like to share a negotiating style I’ve been exploring recently: the principled negotiating style.

The main objective of this approach is to reach a fair and mutually beneficial agreement based on objective criteria rather than pressure or emotion. In this style, the bargaining position is flexible, as the negotiator focuses on interests instead of rigid demands.

One major advantage is that it builds long-term relationships and trust between parties. However, it can be time-consuming and may not work well if the other side uses a hard approach.

A principled negotiator tends to separate people from the problem, focus on common interests, and look for win-win solutions.

Let me know what you think about this approach.

Best regards,

Ngan

Hi Minh,

I hope you’re doing well in your new city. Since you’re living far from home, I think a digital savings account would suit you best. It’s ideal for students and young professionals who need flexibility and easy access.

The main users are people who manage their finances online and prefer quick transactions. You can use it to save money, transfer funds instantly, and even pay bills without visiting a branch.

From what I know, opening this account is simple—you just need your ID and a mobile banking app. The interest rate is usually higher than a regular current account, around 4–6% per year. There’s often no minimum balance, and fees are very low or even free.

I think it will make your life much easier!

Best regards,

Ngan

At the beginning of the year, gasoline prices stood at approximately $0.78 per liter and rose slightly before dropping to around $0.76 in March. After a brief recovery in April, prices declined steadily and reached their lowest point of about $0.72 in July. However, from August onwards, there was a significant rebound. Prices increased sharply to roughly $0.80 in September and continued to rise, peaking at around $0.82 in November. Although there was a slight decrease in December, the year ended at a higher level than it began.

In summary, despite mid-year declines, gasoline prices showed an overall upward trend in 2017.

The Hiring Manager ABC Trading & Consulting Co., Ltd 456 Le Duc Tho Street, Ha Noi City

Dear Sir,

After seeing and reading your recent advert for a Business English Executive, I realized that your requirements were an exact match of my competences.

I am currently studying Business English at university and I have achieved high academic results. My professional skills appear to be well suited to your company's requirements. In particular, I have had experience in business correspondence, commercial documentation, and client communication during my internship at a local trading company.

I like what I have heard and what I have been reading about the company, and it seems like a great fit for my personality and my values. I believe I would be an asset to your company. I will be able to bring with me my experience of working in a business English environment, which I think would be useful in this position.

I love the company's mission of expanding international trade connections, and I understand that you are looking for someone who handles professional English communication effectively. I want this job because it emphasizes business communication and client relations — two of my greatest skill sets.

I would like to have the opportunity to talk to you further about my application. I am available for interview at any time. If you have any questions in reviewing my qualifications, please do not hesitate to contact me at 0123 456 789. Thank you for your time and consideration.

Yours faithfully, Bui Thi Ngan

Hi Tu,

I wanted to tell you about my latest job interview. I applied for a part-time sales assistant position at a local store. The interviewer was the store manager, and she seemed quite friendly but professional.

She asked me questions about my previous work experience, how I handle difficult customers, and why I wanted the job. I answered by sharing my part-time experience at a café and explained how I stay calm and polite in stressful situations.

I think I did okay, but if I had another chance, I would prepare more specific examples and speak more confidently. I was a bit nervous at first.

Hope to hear from you soon!

Best regard,

Ngan