15.5 by Vu Ngoc Quan K17 HL

15.5 Managing Total Quality

sonlxhe161915_ — 2023-10-30 07:33:45 UTC

quanvnhe170695_ — 2023-10-30 07:34:52 UTC

The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
Is both a relative and absolute concept
Is relevant to both products and services

quanvnhe170695_ — 2023-10-30 07:35:35 UTC

quanvnhe170695_ — 2023-10-30 07:35:57 UTC

Named after a former Secretary of Commerce, this prestigious award is given annually to firms that achieve major quality improvements

quanvnhe170695_ — 2023-10-30 07:36:38 UTC

Quality has become one of the most important competitive points in business today.

sonlxhe161915_ — 2023-10-30 07:36:55 UTC

•Value-added analysis

–The comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers

•Benchmarking

–The process of learning how other firms do things in an exceptionally high-quality manner

•Outsourcing

–Subcontracting services and operations to other forms who can perform them cheaper or better

•Reducing cycle time

–Cycle time

•The time needed by the organization to develop, make, and distribute products or services

quanvnhe170695_ — 2023-10-30 07:37:31 UTC

Quality enhancement programs decrease the number of defects, reduce resources dedicated to rework, and reduces the need for inspectors as employees become responsible for quality.

sonlxhe161915_ — 2023-10-30 07:38:02 UTC

quanvnhe170695_ — 2023-10-30 07:38:33 UTC

Improved quality reduces costs from customer returns, warranty, and lawsuits for faulty products, and lost sales to future customers.

quanvnhe170695_ — 2023-10-30 07:42:36 UTC

Value-added analysis
- The comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers
Benchmarking
- The process of learning how other firms do things in an exceptionally high-quality manner
Outsourcing
- Subcontracting services and operations to other forms who can perform them cheaper or better
Reducing cycle time
- Cycle time
  - The time needed by the organization to develop, make, and distribute products or services

quanvnhe170695_ — 2023-10-30 07:43:27 UTC

ISO 9000:2000
- A set of quality standards created by the International Organization for Standardization and revised in 2000
ISO 14000
- A set of standards for environmental performance
Statistical Quality Control (SQC)
- A set of specific statistical techniques that can be used to monitor quality; includes acceptance sampling and in-process sampling
Six Sigma
- Involves making corrections until errors disappear