Barriers Gallery Walk by University of Maryland Tech Extension https://padlet.com/techextension/qwhym7egusja5cq4 Below are the barriers to community participation that emerged from our digital literacy stakeholder needs assessment. If you've seen a barrier manifest in your own work or community, add a post below the barrier (click the "+") and describe how it manifests. Scroll to the right to see all of the barriers. en-us 2022-10-03 19:43:45 UTC 2022-10-20 15:35:14 UTC hello@padlet.com https://padlet.net/icons/png/1f5bc.png Seniors may not be able to drive, especially at night. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349232366 2022-10-20 15:04:20 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349232366 The bus system in my county is not good, and people who don't have their own transportation don't have a lot of options. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233714 2022-10-20 15:05:04 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233714 People are set in their ways and don't want to add new tech into their lives https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233926 2022-10-20 15:05:09 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233926 Transitory/mobile population https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233972 2022-10-20 15:05:10 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349233972 no public transportation to training https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234013 2022-10-20 15:05:12 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234013 Folks who use the library might know about programming offered, but the community at large, folks who aren't in branches, often don't know what we have to offer. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234121 2022-10-20 15:05:14 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234121 Scheduling of class to meet both staff availability and patron availability. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234177 2022-10-20 15:05:16 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234177 Lack of access to reliable internet https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234190 2022-10-20 15:05:16 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234190 Mistrust/distrust of public organizations https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234255 2022-10-20 15:05:18 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234255 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234678 it makes sense that they don’t know about programs if they don’t have the skills

]]> 2022-10-20 15:05:33 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234678 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234688 Unable to reach our library, and due to their lack of digital skills, virtual programming is a bit of a non-starter]]> 2022-10-20 15:05:34 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234688 Sometimes people aren't aware that there is more to learn. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234775 2022-10-20 15:05:37 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234775 Lot of people are still unaware of the available resources for getting connected to digital world https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234783 2022-10-20 15:05:37 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234783 Refugee communities where women don't drive https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234800 2022-10-20 15:05:38 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234800 Public transportation options to our facility is very limited, and people cannot get to our site in person. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234861 2022-10-20 15:05:40 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349234861 Difficulty getting residents in affordable housing developments to attend programming offered on site https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235077 2022-10-20 15:05:46 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235077 Many in our community still associate the library with being just books. They're always amazed that we offer so much more. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235123 2022-10-20 15:05:49 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235123 Time Horizon https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235273 Those in lower socio-economic stratum, experiencing poverty or homelessness do not have time horizon to plan for extensive digital skills curricula offered by libraries over a long period of time. ]]> 2022-10-20 15:05:54 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235273 No transit options in rural areas https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235451 2022-10-20 15:05:59 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235451 So many times, people say, "I didn't know the library did that!" We use Facebook a lot to promote programming, but if people don't have access to Facebook, that is a challenge. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235577 2022-10-20 15:06:03 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235577 Fear of "new" technology https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235680 2022-10-20 15:06:07 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235680 Scared of computers, knows almost nothing about them. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235700 2022-10-20 15:06:08 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235700 Time constraints/survival needs are most pressing. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235804 2022-10-20 15:06:12 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235804 child care cdeberry5 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235983 participants in classes need a safe place to keep their kids while learning digital skills]]> 2022-10-20 15:06:18 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349235983 Lack of access to translation services, particularly ASL, and lack of funding to get it independently. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236148 2022-10-20 15:06:23 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236148 Not all of our services are provided in other languages, which is often stated as a reason some don't feel welcomed in our libraries. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236370 2022-10-20 15:06:31 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236370 Good broadband internet is expensive https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236392 2022-10-20 15:06:31 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236392 Meet them where they are to accomplish buy in. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236406 2022-10-20 15:06:32 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236406 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236509 People tell us what they would like but them no one shows up for the program.]]> 2022-10-20 15:06:36 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236509 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236663 I've had patrons approach digital skills with a very defeatist attitude.  They feel that they've missed their chance and can never catch up, so they're resistant to seeking out digital skills courses]]> 2022-10-20 15:06:41 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236663 Does not want a computer in the house. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236669 2022-10-20 15:06:42 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236669 Confidence in ability to learn. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236682 2022-10-20 15:06:42 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236682 Certain ISP's not available in some areas. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236691 2022-10-20 15:06:42 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236691 Low income residents in affordable housing developments can't get to REC and Libraries where programs are offered - especially if those program locations are not on direct bus lines https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236757 2022-10-20 15:06:44 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236757 Elevate Community Leaders https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236825 In our experience with Rec Centers, our Rec-to-Tech leaders have the know-how, the tools, and community members in the room. What they seem to need are volunteers, capacity to manage them, support with grant-writing and reporting, marketing support, events management. ]]> 2022-10-20 15:06:46 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236825 Patrons need so much support that there is no ability to practice in between classes. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236930 2022-10-20 15:06:48 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349236930 Seniors lacking the skills to use our digital services https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237059 2022-10-20 15:06:52 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237059 People who think libraries should only be about books. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237079 2022-10-20 15:06:53 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237079 Not able to get all hand out material translated into other languages https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237159 2022-10-20 15:06:56 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237159 Skills acquisition is not actively tied to job placement with good prospects for advancement https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237164 2022-10-20 15:06:56 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237164 Residents not being able to participate in all-day/full-time skills training due to full-time employment. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237220 2022-10-20 15:06:58 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237220 Internet access and the devices to make use of it are expensive https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237473 2022-10-20 15:07:01 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237473 Huge lack of trust in using different websites or services on internet https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237862 2022-10-20 15:07:14 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237862 digital content is changing so fast that it is intimidating and people need to embrace continuous learning https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237991 2022-10-20 15:07:19 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349237991 thinks computers are evil. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238006 2022-10-20 15:07:19 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238006 Spanish and Digital Skills Trainings - https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238167 When we work with folks 1-1 to do multilingual outreach it goes really well, but not having full trainings or all materials be mutlingual is a real gap in our offerings.]]> 2022-10-20 15:07:24 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238167 ACP (Affordable Connectivity Program) vs. connection costs cdeberry5 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238309 While ACP covers monthly fees, there are no options for assistance with connection/equipment fees to get them online. ]]> 2022-10-20 15:07:29 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238309 Indeed and the usefulness of this whole state Initiative is how this can be overcome. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238312 2022-10-20 15:07:29 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238312 Need more funding for new computers ($400 each) and for better computers for coding/community college students/job seekers https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238415 2022-10-20 15:07:33 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238415 Library Jargon https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238608 Do customers understand what we mean by a program? Would it be more effective to target our programs to specific needs / tasks (e.g. "Scan Your Scrabooks to Instagram") rather than focus on the software or digital skill itself?]]> 2022-10-20 15:07:40 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238608 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238771 So much of our program advertising relies in digital platforms (our website, social media, email lists, etc) that the people we want to reach with our digital skills curriculum are excluded from this advertising by default.]]> 2022-10-20 15:07:45 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238771 Overwhelming amount of resources by city, county, state, region, country, and by different organizations such as libraries, non profits, for profits - duplicating work and lack of clear understanding of who does what https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238912 2022-10-20 15:07:50 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349238912 Visitors not able to visit our website in advance of coming in person miss a lot of key information that would allow them to have a more successful, efficient experience. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239016 2022-10-20 15:07:54 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239016 My library doesn't have enough staff with training and time to devote to teaching people how to use the internet https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239175 2022-10-20 15:08:00 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239175 People who don't read well in any language https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239186 2022-10-20 15:08:00 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239186 Personnel and/or partner to provide onsite skills training. (typically requires a paid partnership which is not feasible for small groups) https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239386 2022-10-20 15:08:07 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239386 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239511 They can't afford their own devices, so they don't see the value in learning on our devices.]]> 2022-10-20 15:08:12 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349239511 Cannot afford time off work to attend classes https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240063 2022-10-20 15:08:30 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240063 Hiring for certain skill sets (and creating positions for things like digital navigators) are all difficult to fund https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240261 2022-10-20 15:08:37 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240261 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240354 lack of access to internet/technological equipments such as mobile phone and computers or ipads etc

]]> 2022-10-20 15:08:40 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240354 ACP and other device distributions are offered for people who are low income and that leaves other segment of people who might be tight on resources and are not receiving any assistance https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240477 2022-10-20 15:08:45 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240477 Everything on my phone is too small to read. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240482 2022-10-20 15:08:45 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240482 Non digital promotions cdeberry5 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240632 If someone's not online, they need flyers, newspaper ads, radio ads, etc. to find programs to help]]> 2022-10-20 15:08:51 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240632 Community patrons in academic library https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240737 Sometimes a patron needs more support than I can fairly give them without neglecting our students who need research assistance.

]]> 2022-10-20 15:08:55 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240737 We are sometimes confused with other state agencies that deliver similar services. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240888 2022-10-20 15:08:58 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240888 Seniors want to use their land line to call and get answers to gardening questions. They don't understand this 'internet' thing. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240940 2022-10-20 15:08:59 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349240940 Our marketing is largely digital, so people who are not operating in the digital world will not know about our programming. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241351 2022-10-20 15:09:15 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241351 I have to agree to something I never read. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241413 2022-10-20 15:09:17 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241413 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241536 For those with limited digital skills, learning the technological lingo is already like learning a new language, and so other language barriers exacerbate this probem.]]> 2022-10-20 15:09:21 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241536 Difficulty of classes vs. one-one-one training - learners have such a variety of comfort levels/skills that it makes it very hard to build a class that serves many well https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241623 2022-10-20 15:09:25 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241623 Mismatch Between Library Resources and Community Needs https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241679 Libraries have to plan in advance in order to staff a program, and customers ask for computer skills classes all the time. But when we offer them, they don't show up. We try evening, daytime, weekend, etc. and have very low attendance, despite constant requests for computer instruction programs. Help!]]> 2022-10-20 15:09:27 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241679 Many people want us to make house calls to access and solve their gardening problems. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241791 2022-10-20 15:09:31 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349241791 Overly afraid of all the bad stuff--people will steal my identity, the government is spying on me, etc. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242210 2022-10-20 15:09:47 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242210 assumption that Kids info needs are met at school and that's enough (not) https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242220 2022-10-20 15:09:47 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242220 Transition from texting to using a keyboard https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242329 2022-10-20 15:09:51 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242329 terminology cdeberry5 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242465 Even English speakers may not know the digital terminology/jargon used frequently by those "in the know" in promoting the digital skils training opportunities. ]]> 2022-10-20 15:09:55 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349242465 Parts of our county have no mass transit, or van by appointment. This initiative might possibly offer some funding for transport to training… https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243212 2022-10-20 15:10:22 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243212 Visible Invisible Institution https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243670 Although the university is physically near non-enghlish speaking communities there is still an uncertainty or lack of knowledge of what my outreach programs can do for their children. I feel like we are a visible invisible institution.]]> 2022-10-20 15:10:38 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243670 Library programming is very limited; basic programming only. Access to certification programs would be helpful as well https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243823 2022-10-20 15:10:44 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243823 Lack of staffing to get out and about in the community https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243911 2022-10-20 15:10:47 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349243911 Self-consciousness: "When I left the workplace, we were using Microsoft Word. What's all this stuff about Google Drive?" https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349244106 2022-10-20 15:10:53 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349244106 Fear of hacking, phishing, identity theft, etc. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349244818 2022-10-20 15:11:18 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349244818 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245065 Many of the teaching tools we use require setting up usernames and accounts to track progress or access content, but this already assumes a certain level of digital proficiency that many of those most in need of digital instruction simply don't have.]]> 2022-10-20 15:11:25 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245065 HR - Language Skills https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245082 Library HR depts should focus on hiring and retaining info professionals with language skills that match the languages used in their communities, and offer a pay bump for those with these skills to retain them. Managers should provide staff who wish to do so the resources and time to pursue language skills aquisition (e.g. Mango Languages Spanish for Libraries - could be on paid work time). ]]> 2022-10-20 15:11:26 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245082 Don't trust the trainer, who I don't know and he/she says I need to create a password. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245768 2022-10-20 15:11:51 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245768 Enrollment in ACP take 45-1 hour because it takes 20-40 mins to get the provider to apply the discount. We need more staff to assist residents with enrollment. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245916 2022-10-20 15:11:57 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245916 Hoping against hope that they can use paper govt forms or that someone at a govt office will fill out forms for them https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245966 2022-10-20 15:11:58 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349245966 it's ironic (sadly) that many computer basics are only offered online - or you must register online to get a free chromebook aimed at those with low digital skills https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246090 2022-10-20 15:12:03 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246090 Accessibility (including among older people)--low vision, tremors, memory issues) makes the learning tough. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246735 2022-10-20 15:12:26 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246735 EVERYTHING wants an email address now - just setting one up can be a huge challenge for some folks, let alone remembering how to log back into it https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246788 2022-10-20 15:12:28 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349246788 Sometimes there are so many options when doing a Google search that they don't know how to choose a reputable one. For profit businesses can pay to have their link appear higher in search results. Search results with .edu often appear below the fold. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349247286 2022-10-20 15:12:44 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349247286 Some people prefer working person-to-person, not through technology. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349247542 2022-10-20 15:12:53 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349247542 Some library folks are not very friendly; don't have good customer skills https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349249661 2022-10-20 15:14:00 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349249661 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349249875 Other places where constituents may require attention are definitely medical facilities where primary care is almost all conducted online, senior organizations, after school and Saturday lunch assistance programs where families come to get food etc…]]> 2022-10-20 15:14:08 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349249875 negative experience in the past is blocking the person from learning https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250256 2022-10-20 15:14:23 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250256 Cultural differences. Some cultures/subcultures place higher value on oral sharing of information, on transmission of knowledge from older to younger, on seeking information within the community rather than outside, etc. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250934 2022-10-20 15:14:44 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250934 A big part of the attitude I've noticed in the library, even from older coworkers who are self-proclaimed to be bad at technology, is: "Oh that's for young people, I don't want to touch it, what if I break it." https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250936 Part of the solution here is showing that the tech is much hardier than folks believe, that by putting hands on it or clicking around they will find answers rather than messing anything up for a customer.]]> 2022-10-20 15:14:44 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349250936 Flagship with no wind to sail https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251109 I am unable to provide outreach programming to areas outside of the MOCO, & PG. Our campus has restrictive transportation during afterschool hours - My staff relies on the public transportation, metro rail. How can we reach Bladensburg, DC and other areas? How can we reach Ocean City and Southern Maryland? ]]> 2022-10-20 15:14:50 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251109 Learning styles cdeberry5 https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251226 Many programs are set up classroom style which can be intimidating to people with social anxiety - some folks learn better one-on-one, through reading, or other non-social means. ]]> 2022-10-20 15:14:54 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251226 Horrible Digital Platforms https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251471 Captchas, two-factor authentication, and overly-restrictive security requirements in Facebook, Google, Apple, Android, etc. are a barrier to access for so many. Public library staff do the on-the-ground work of helping people navigate these platforms - it is about half of what my staff at the info desk do, not kidding - and we get zero funding from Amazon, etc. We're doing frontline customer service for Google and we do the emotional labor of funnelling customer frustration.]]> 2022-10-20 15:15:02 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251471 Some library folks don't have good digital skills, themselves. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251571 2022-10-20 15:15:06 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349251571 I do think changing the semantics from literacy to skills is so important, a real game changer. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349256558 2022-10-20 15:18:10 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349256558 Not easy transition between phone world ( wsaved passwords and apps)and library desktop World https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349258838 2022-10-20 15:19:34 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349258838 Customers want on the spot assistance for complicated processes- government forms, typing resumes, job applications. Signing up for a class later is too later for them. Its Digital Crisis management skills https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349260126 2022-10-20 15:20:20 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349260126 It's important to hire for language skills. Especially in public libraries with diverse communities. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349263405 2022-10-20 15:22:13 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349263405 We must find ways to meet the need WHERE it is to really get to the audience we want to reach. https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349263757 2022-10-20 15:22:26 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349263757 Tag along thought: There seems to be a need for just-in-time learning, responsive to actual contexts, in learner-preferred modes! https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349264003 2022-10-20 15:22:34 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349264003 Fear of having to create and remember so many passwords! https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349264987 2022-10-20 15:23:10 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349264987 Tag-along thought: Are language skills now recommended part of MLIS curriculum? https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349266892 2022-10-20 15:24:16 UTC https://padlet.com/techextension/qwhym7egusja5cq4/wish/2349266892