Governance by Radmila Štangová https://padlet.com/radmila_stangova/qulzb2jg9r23 Z. Pilarčíková, T. Čtvrtníková, M. Puškár, R. Štangová en-us 2019-03-07 09:14:30 UTC 2025-05-01 20:10:17 UTC hello@padlet.com Decision-making terka_ctvrtnikova https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338763442 Tvorba akcí, které jsou tvořeny očekávaných a neočekávaných okolností. Dále rozhodování ovlivňuje práci se zdroji a organizací.
Úzce souvisí s řízení změn IT nebo Business Continuity Management
Kritéria rozhodování

  1.    Responsibility: 
2.    Strategy: ;
3.    Acquisition: ;
4.    Performance: 
5.    Conformance:
6.    Human behavior:
]]> 2019-03-07 09:18:59 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338763442 Collecting the requiered metrics Ukazovatele výkonnosti alebo tzv. KPI (key performance indicators). Pomocou nich organizácia vyhodnocuje dosahovanie strategických cieľov. Stanovenie týchto cieľov je súčasťou tzv. strategic alignment, no zodpovednosť za ich dodržiavanie je súčasťou správy BPM. Je teda zrejmé, že jednotlivé faktory BMP nie sú navzájom nezavislé, ale prepojené. Príklady KPI: - ROI - podiel na trhu - customer lifetime value - tržný podiel - cycle time - labour utilization terka_ctvrtnikova https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764431 2019-03-07 09:22:19 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764431 Direct linkage of process performance withstrategic goals zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764655 2019-03-07 09:23:10 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764655 Well-defined and documented zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764871 2019-03-07 09:23:42 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338764871 terka_ctvrtnikova https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338765993 Overview]]> 2019-03-07 09:26:33 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338765993 The organization of management. zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766161 2019-03-07 09:27:12 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766161 How a company organizes its managers zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766340 2019-03-07 09:27:51 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766340 zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766442 2019-03-07 09:28:19 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338766442 Roles and resposibilities zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338767826 -someone has to be put in charge
and be capable of resolving process-related conflicts
-executive sponsor role is arguably the most important
- Executive Sponsor - provides high level visibility for the process initiative and  has budget authority and intervenes in cross-departmental disputes
- Process Steward -  provides guidance and direction for a particular process usually the business unit manager
-Process Manager- charged with leading the implementation of a particular business process and is held accountable for the success or failure
-  Functional Lead - leading process analysis and requirements gathering  and oversee process discovery sessions with end users and managers
-  Technical Lead - oversees implementation of technical components of the process. 


]]> 2019-03-07 09:32:50 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338767826 Example (Roles and responsibilities) zuzana_pilarcikova1612 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338768659 A perfect example of this was illustrated when an international commodities exchange began implementing BPM to streamline its customer on-boarding process. The business analyst and technical roles went undefined throughout the project. This ultimately led to the project being cancelled due to confusion and on-going disputes over whether the project was being led by the business analysts or the IT department.

For example, a national financial institution tapped its vice president of technology to serve as executive sponsor for a massive internal process initiative. The vice president was assigned responsibility for conducting monthly process reviews, arbitrating process disputes, and reporting progress to the company’s executive management. As a result of establishing accountability at the executive level, the organization has successfully implemented several enterprise-wide processes and has broad executive support to carry out several additional process initiatives]]> 2019-03-07 09:35:55 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338768659 Process related standars marian_puskar20 https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338769434 - definovanie procesov a vzťahov medzi nimi a ich následná dokumentácia. 
- pokyny pre zriadenie a koordináciu processov



]]> 2019-03-07 09:38:56 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338769434 Process Management Controls and Complience terka_ctvrtnikova https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338774123 Týká se pravidelného přezkumu a udržení kvalit. Jedná se o opakovaný vývoj procesu. Copliance -“Compliance management is the process by which managers, plan, organize, control, and lead activities that ensure compliance with laws and standards.”
Příklady kontroly:
- Finanční kontrola - náklady procesů
-Risk Control - inovace a dopad rozhodovaní
- Security Controls
- Reporting - Měření organizační výkonnosti
- Knowledge Management - ověřování znalostí
Příklady Compliance
- interní audit
- third party audits

]]> 2019-03-07 09:54:56 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338774123 GOVERNANCE “…the organization of management. It refers to the goals, principles, organization charts that define who can make what decisions, as well as the policies and rules that define or constrain what managers can do…” radmila_stangova https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338776510 2019-03-07 10:04:02 UTC https://padlet.com/radmila_stangova/qulzb2jg9r23/wish/338776510