Share your thoughts by Shannon Murphy https://padlet.com/shannonmurphy97/Perfecthomeinudction Induction Experience en-us 2021-02-03 13:47:56 UTC 2021-02-03 16:38:26 UTC hello@padlet.com What did you find most beneficial from your learning experience? https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159334216 The most beneficial thing was having someone shadow to be able to point out things you are or arent doing correct]]> 2021-02-03 15:39:01 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159334216 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159335461 having someone to shadow and then having someone shadow us to begin with

]]> 2021-02-03 15:39:13 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159335461 listening in to inbound calls https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159336304 2021-02-03 15:39:20 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159336304 someone listening to us on calls for a day or so https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159342944 2021-02-03 15:40:22 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159342944 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159349363 live chat helped learn more queries at once]]> 2021-02-03 15:41:26 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159349363 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159350847 Having people on hand when u need help etc

]]> 2021-02-03 15:41:41 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159350847 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159357567 i dont think we gained much from shadowing tad calls as its not something we use now]]> 2021-02-03 15:42:49 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159357567 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159357962 The thing I would change from my induction is possibly more shadowing on calls 

]]> 2021-02-03 15:42:53 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159357962 listening to so many different types of calls so quickly before having much product/system knowledge first https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159359669 2021-02-03 15:43:10 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159359669 working from home probably made it difficult but it felt like sometimes training was rushed and last minute https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159365663 2021-02-03 15:44:13 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159365663 people we were listening too didnt know we were going to be listening in and sometimes last minute changes would be made in terms of what we were doing https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159372320 2021-02-03 15:45:17 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159372320 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159372705 i think more training on calls without actually being on the call, sometimes its hard to help the customer when youve never learnt the query before

]]> 2021-02-03 15:45:21 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159372705 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159383167 When shadowing using teams wasnt the easiest at times due to connection and calls cutting out , sometimes the person you were shadowing wouldnt have the customer out loud so we didnt actually know the query]]> 2021-02-03 15:47:12 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159383167 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159384175 i liked the shadowing on calls and everything was okay but the volume would drop out quite a lot and you'd miss out on half the call and not hear the customer]]> 2021-02-03 15:47:22 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159384175 worked as well as could be expected, it was beneficial and people we listened too where really helpful and open to questions https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159385069 2021-02-03 15:47:32 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159385069 i felt shadowing different departments so quickly was slightly confusing with no experience https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159392798 2021-02-03 15:48:55 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159392798 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159393250 sometimes it felt a lot when we would shadow from 9 to 5 as a group and 1-1 shadowing worked a lot better as you could ask more questions]]> 2021-02-03 15:48:59 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159393250 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159400982 1-1 shadowing was better than group shadowing as we could ask more questions rather than having to sit and listen the whole time and sometimes be confused]]> 2021-02-03 15:50:17 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159400982 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159410362 a lot of the time e was left waiting around and we would start at 9 but training wouldnt start till half 9]]> 2021-02-03 15:51:48 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159410362 mine changed 3 times https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159410531 2021-02-03 15:51:49 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159410531 it is helpful if it gets followed and better communication https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159418545 2021-02-03 15:53:10 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159418545 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159430159 i think focusing more on what we will actually be doing rather than something we wont be doing

]]> 2021-02-03 15:55:10 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159430159 better communication when changing and letting the actual agents we are listening to know so we can start at same time/finish at same time https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159430568 2021-02-03 15:55:14 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159430568 communication with agents who are being shadowed to improve and have new starts shifts match the agents shift https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159461650 2021-02-03 16:00:30 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159461650 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159465439 sometimes we couldnt see information on the tv screen whilst doing in the office training 

]]> 2021-02-03 16:01:09 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159465439 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159466796 Have a set schedule for who people are shadowing , as mentioned previously sometimes you would just be waiting around to listen to someone on calls

]]> 2021-02-03 16:01:21 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159466796 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159468833 have more 1-1 shadowing 

]]> 2021-02-03 16:01:40 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159468833 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159474012 always ask for help when you need it

]]> 2021-02-03 16:02:29 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159474012 make notes!!!! https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159483898 2021-02-03 16:04:08 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159483898 ask questions when unsure https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159485517 2021-02-03 16:04:24 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159485517 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159486368 ASK QUESTIONS!

]]> 2021-02-03 16:04:33 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159486368 https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159489301 use the sticky notes to write down information you need every day or to set reminders

]]> 2021-02-03 16:05:03 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159489301 utilise the person you are listening too https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159493695 2021-02-03 16:05:47 UTC https://padlet.com/shannonmurphy97/Perfecthomeinudction/wish/1159493695