Intentionally assess and vet contractors and technology to ensure they can meet agency needs;

Create feedback loop (e.g. focus groups) to ensure we are meeting people's needs;

Enhance recruitment practices to ensure diversity (e.g. multi-lingual, representative of other customs and cultures);

Conduct outreach with community groups through legislators and faith-based leaders;

Develop relationships with media outlets that specialize in multi-cultural understanding (e.g. using imagery).

Agency employees do not speak in acronyms, they speak in plain language;

Agency employees are flexible and adapting their communications in various ways so that the intent of the communication can be received by different cultures;

Increased awareness of various uses of communication;

Increased patience and understanding;

"Perfection is the enemy of progress;"

Openness to how technology can support the agency;

Be nice!