Customer Centric Thinking Training by Emily justin-szopinski https://padlet.com/emszopinski1/qozhgsfatzh90317 Lead-in activity en-us 2020-06-29 15:47:24 UTC 2022-08-03 14:02:30 UTC hello@padlet.com https://padlet.net/icons/png/1f929.png Answers to my questions emszopinski1 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254136861 2022-08-03 13:03:50 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254136861 1. the user is in centre of all the business decisions https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254136974 2022-08-03 13:04:03 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254136974 Answers to my questions https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137096 2022-08-03 13:04:19 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137096 Patience https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137134 2022-08-03 13:04:26 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137134 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137228 I can do: provide more feedback on customer pain points
The team: Update the journey
Our company: create more case studies]]> 2022-08-03 13:04:37 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137228 Empathetic https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137370 2022-08-03 13:04:52 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137370 Emotionally intelligent https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137441 2022-08-03 13:05:03 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137441 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137491 * Constant communication in the process of delivering a great outcome
* Alive


]]> 2022-08-03 13:05:07 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137491 A customer centric company is.... a company that makes decisions according to what best benefits the customer. https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137494 2022-08-03 13:05:08 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137494 Answers too my questions https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137670 2022-08-03 13:05:28 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137670 customer centric company having a strategy and a culture of doing business that focuses on creating the best experience for the customer paulinecasanova https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137713 2022-08-03 13:05:30 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137713 A costumer centric company is Patience and with communication assertiveness https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137779 2022-08-03 13:05:35 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137779 A costumer centric process is efficient https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137823 2022-08-03 13:05:40 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254137823 aware of customer needs and acts on them https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138008 2022-08-03 13:05:55 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138008 A customer centric process is easy to use for the customer and gives them the most benefit https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138076 2022-08-03 13:06:02 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138076 Answers to my questions https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138117 2022-08-03 13:06:07 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138117 Focused on improving customer experience https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138140 2022-08-03 13:06:10 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138140 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138219 One that is focused on the customer's needs and wants. Something that can think about it from a customer's point if view rather than business point of view. But being able to connect a customer and business need together]]> 2022-08-03 13:06:18 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138219 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138269 focused on people
easy to understand
patient]]> 2022-08-03 13:06:24 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138269 A costumer centric process is easy to follow for the user https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138341 2022-08-03 13:06:33 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138341 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138625 A customer centric company focuses on the needs of the customer ]]> 2022-08-03 13:06:57 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254138625 Have more roles available so we do not have to push intern into what we have instead of what they want https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171087 2022-08-03 13:57:57 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171087 Have more user friendly process https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171446 2022-08-03 13:58:35 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171446 I think all departments should work collaboratively on creating these journeys https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171640 2022-08-03 13:58:55 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171640 I can keep active communication with the intern to make sure they feel listen https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171940 2022-08-03 13:59:28 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254171940 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254172101 Me and Area: Drive for user experience feedback to make decisions 

Company: Tailor processes to be focused on customers (externally facing) rather than internally facing


]]> 2022-08-03 13:59:43 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254172101 https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254172567 Re-implement our Midway surveys to gain on the program feedback ]]> 2022-08-03 14:00:28 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254172567 Have more roles available so we do not have to push intern into what we have instead of what they want https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254173010 2022-08-03 14:01:13 UTC https://padlet.com/emszopinski1/qozhgsfatzh90317/wish/2254173010