Service Blueprinting (Customised Cupcakes) by https://padlet.com/crisann006/bp10 Order of Customised Cupcakes for 21st Birthday Party en-us 2018-04-29 11:25:46 UTC 2018-04-30 09:28:41 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Cake.png Include all the steps that customers take part in as part of the service delivery process crisann006 https://padlet.com/crisann006/bp10/wish/256293407 2018-04-29 11:30:54 UTC https://padlet.com/crisann006/bp10/wish/256293407 Tangibles that customers are exposed to that can influence their quality perceptions crisann006 https://padlet.com/crisann006/bp10/wish/256293419 2018-04-29 11:31:10 UTC https://padlet.com/crisann006/bp10/wish/256293419 Those actions of frontline contact employees that occur as part of a service encounter crisann006 https://padlet.com/crisann006/bp10/wish/256293440 2018-04-29 11:31:30 UTC https://padlet.com/crisann006/bp10/wish/256293440 Invisible contact employees, below the line of visibility crisann006 https://padlet.com/crisann006/bp10/wish/256293457 2018-04-29 11:31:45 UTC https://padlet.com/crisann006/bp10/wish/256293457 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann006 https://padlet.com/crisann006/bp10/wish/256293488 2018-04-29 11:32:11 UTC https://padlet.com/crisann006/bp10/wish/256293488 customers choose product options and gives customers details such as address and customers also pay for the delivery services. https://padlet.com/crisann006/bp10/wish/256437261 2018-04-30 09:19:08 UTC https://padlet.com/crisann006/bp10/wish/256437261 https://padlet.com/crisann006/bp10/wish/256437664 when customers are exposed to online menus and companies' websites, they will be able to view and purchase products that are advertised by different companies.]]> 2018-04-30 09:21:48 UTC https://padlet.com/crisann006/bp10/wish/256437664 https://padlet.com/crisann006/bp10/wish/256437927 in companies' websites, online customer service will be available to customers so that they can enquire about the products advertised.]]> 2018-04-30 09:23:35 UTC https://padlet.com/crisann006/bp10/wish/256437927 https://padlet.com/crisann006/bp10/wish/256438167 companies involve in online shopping have packers and deliverymen to pack and deliver their products and they are not seen by the customers.]]> 2018-04-30 09:25:06 UTC https://padlet.com/crisann006/bp10/wish/256438167 https://padlet.com/crisann006/bp10/wish/256438420 website designers and server maintenance workers have to design and maintain the company's websites]]> 2018-04-30 09:26:39 UTC https://padlet.com/crisann006/bp10/wish/256438420