Customer service by CAROLINA ISABE RIOS LANDI https://padlet.com/cirios/ql67hofvb26tlwpi Here you have exercises from your book plus some extra ones en-us 2020-06-08 16:08:52 UTC 2024-09-23 12:12:46 UTC hello@padlet.com Memo cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617216845 2020-06-08 16:16:48 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617216845 Audio cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617222388 Listen to the memo (e-mail)]]> 2020-06-08 16:19:29 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617222388 Conversation cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617233190 2020-06-08 16:24:06 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617233190 Ex 3.1 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617234921 Listen to the conversation and check your answers]]> 2020-06-08 16:24:53 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617234921 ex 3.2 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617238299 reading comprehension questions]]> 2020-06-08 16:26:34 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617238299 Which are the sentences that relate to good customer service? cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617255512 2020-06-08 16:35:20 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617255512 Adjectives from ex. 4 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617261061 2020-06-08 16:37:56 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617261061 go to https://thesaurus.plus/thesaurus/ cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617262056 and find synonyms for the 3 adverbs (ending in -ly) and use only one synonym in one inventend sentence. Write that sentence in this column]]> 2020-06-08 16:38:23 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617262056 audio cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617269815 2020-06-08 16:41:29 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617269815 ex 6.1 Which of these words are verbs? Write them down here in this column cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617270536 2020-06-08 16:41:52 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617270536 Write the definitions here in this column cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617273149 2020-06-08 16:43:03 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617273149 audio cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617275135 2020-06-08 16:44:02 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617275135 ex. 8.1 Which of these words are Nouns? Write them down below in this column cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617275682 2020-06-08 16:44:19 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617275682 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617279211 2020-06-08 16:46:07 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617279211 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617281805 2020-06-08 16:47:25 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617281805 cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617285079 2020-06-08 16:48:52 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617285079 Carol's example cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617317537 Always apologise: I am sorry to hear about your problem]]> 2020-06-08 17:05:47 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617317537 Jamboard cirios https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617396674 2020-06-08 17:48:22 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617396674 Alexander Pol https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617551322 Speak clearly and slowly to the client]]> 2020-06-08 19:23:03 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617551322 Alexander Pol https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617556396 1, 3, 5 and 6]]> 2020-06-08 19:26:25 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617556396 Alexander Pol https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617560164 A4, B7, C3, D1, E5, F8, G6, H2]]> 2020-06-08 19:28:46 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617560164 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617618396
List all the most important points of the conversation

]]> 2020-06-08 20:04:59 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617618396 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617621331 Exercise 4.
1. a,b and c
2. b and c
Exercise 2.
1. seat
2. transfered
3. complaint
4. last
5. again
5. best]]> 2020-06-08 20:07:09 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617621331 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617622618 1,3 ,5 and 6]]> 2020-06-08 20:08:09 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/617622618 Luiza Indira Lavric https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618465724 Give credence to customer complaints.]]> 2020-06-09 09:20:53 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618465724 Luiza Indira Lavric ex 3.1 luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618478308 Fill in the missing words:
1. Seat
2. Transferred
3. Complain
4. Last
5. Again
6. Best]]> 2020-06-09 09:29:05 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618478308 Luiza Indira Lavric ex3.2 luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618482005 1. a, b, c
2. b, c]]> 2020-06-09 09:31:35 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618482005 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618484015 1, 3, 5 and 6]]> 2020-06-09 09:32:58 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618484015 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618486818 Calmly= peacefully
Respectfully= courteously
Politely= cordially
The rep. was really courteously regardless of the client impatiens
and rudeness

]]> 2020-06-09 09:34:52 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618486818 Luiza Indria Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618499909 1. Remind
5. Deal with
8. Apologise]]> 2020-06-09 09:44:06 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618499909 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618501465 1D, 2H, 3C, 4A, 5E, 6G, 7B, 8F]]> 2020-06-09 09:45:09 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618501465 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618504083 Reputation and enquiries]]> 2020-06-09 09:47:05 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618504083 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618506044 Remind
Deal with
Apologise]]> 2020-06-09 09:48:36 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618506044 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618507612 1. That company has got a bad reputation because of its unhelpful customer service.
2. You mustn’t argue with customers. Stay calm and professional
3. There have been many enquiries this week about our new XY20 phone. People want to know when it’ll be in the market.
4. We must treat all out customers with respect and always speak politely
5. I hope we made a good decision, but we’ll only know the answer in the long run.
6. Did you assure the customer that she would get the delivery but Tuesday?
7. It isn’t always easy to solve problems, but we try to find good solutions.
8. You must keep a promise that you make to a customer if you want the customer to be satisfied.


]]> 2020-06-09 09:49:37 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618507612 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618516718 A complaint form is a questionnaire that a Customer rep. fills in, when they receive a complaint, with the client and the complaint details.

]]> 2020-06-09 09:56:04 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618516718 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618517645 4A, 7B, 3C, 1D, 5E, 8F, 6G, 2H]]> 2020-06-09 09:56:48 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618517645 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618522081 Enquires and reputation]]> 2020-06-09 10:00:21 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618522081 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618524742 1. reputation
2. argue
3. enquiries
4. treat
5. in the long run
6. assure
7. solve
8. Keep a promise]]> 2020-06-09 10:02:25 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618524742 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618527061 A complaint form is a questionnaire that is filled out by the customer service department worker, adding the maximum details, about customer dissatisfaction.]]> 2020-06-09 10:04:18 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618527061 Luiza Indira Lavric luizaindiralavrical https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618527766 1. Matt
2. Late...
3. Paper Jams
4. the technical department
5.Jade
6. Brain Harris
7. 2
8. 3
9. 5 this afternoon
10. picked up by the same time]]> 2020-06-09 10:04:37 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618527766 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618559739 Friendly -  faithful
Carefully - delicately
Lately - newly
Customer service kindly answered when we called to make the claim.


]]> 2020-06-09 10:29:15 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618559739 Azucena Vázquez Esteban https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618587543 1. Matt
2. Lake Tours
3. Paper Jams
4. Technical Department
5. Jade
6. Brian Harris
7. Two - drawer
8. Three - drawer 
9. 5.00 This afternoon
10. Picked up]]> 2020-06-09 10:52:35 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/618587543 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619217887 Look at the situation from a customers perspective. ]]> 2020-06-09 16:51:41 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619217887 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619219785 Allow the customer to say everything they need to say before replying. ]]> 2020-06-09 16:52:39 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619219785 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619225750 Ex. 3
1. seat 
2. transferred 
3. complain
4. last
5. again
6. best

Ex. 3.2
1. A, B, C
2. B,C]]> 2020-06-09 16:55:58 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619225750 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619231998 Exercise 3
1. Seat
2. Transferred 
3. Complain 
4. Last 
5. Again 
6. Best 

Exercise 3.2
1. A,b, c
2. B, c]]> 2020-06-09 16:59:35 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619231998 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619233348 1, 3, 5, 6]]> 2020-06-09 17:00:24 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619233348 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619233570 1, 3, 5, 6]]> 2020-06-09 17:00:33 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619233570 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619242669 Quietly - silently 
Impolitely - unmannerly 
Recently - lately 

Lately we have been receiving a few complaints regarding our customer service. ]]> 2020-06-09 17:05:55 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619242669 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619246518 Kindly - warmly 
Correctly - accurately 
Impatiently - anxiously 

Congratulations, you have accurately competed your training course.]]> 2020-06-09 17:08:16 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619246518 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619248480 Remind, deal with, apologise ]]> 2020-06-09 17:09:24 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619248480 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619249223 Remind, deal with, apologize ]]> 2020-06-09 17:09:41 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619249223 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619252144 1. Reputation 
2. Argue 
3. Enquiries 
4. Treat
5. In the long run 
6. Assure 
7. Solve 
8. Keep a promise ]]> 2020-06-09 17:11:21 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619252144 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619254742 1. Reputation 
2. Argue
3. Enquiries 
4. Treat
5. in the long run 
6. Assure
7. Solve
8. Keep a promise ]]> 2020-06-09 17:12:57 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619254742 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619257784 A complaint form is a statement in which you express your dissatisfaction with a particular situation.  ]]> 2020-06-09 17:14:48 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619257784 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619261026 1d, 2h, 3c, 4a, 5e, 6g, 7b, 8f]]> 2020-06-09 17:16:46 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619261026 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619261820 1D 2H 3C 4A 5E 6G 7B 8F]]> 2020-06-09 17:17:17 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619261820 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619262879 Enquiries and reputation ]]> 2020-06-09 17:17:52 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619262879 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619263062 Enquiries and reputation ]]> 2020-06-09 17:17:58 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619263062 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619264229 A complaint form is a piece of paper that you fill out stating your dissatisfaction with a service. ]]> 2020-06-09 17:18:37 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619264229 Tia https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619270376 1. Matt
2. Lake tours 
3. Paper jams
4. Technical department 
5. Jade
6.  Brian Harris 
7. 2
8. 5
9. 5 this afternoon 
10. Picked up at the same time 

]]> 2020-06-09 17:22:17 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619270376 Maddie https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619276821 1. Matt
2. Lake Tours
3. Paper jams
4. Technical department 
5. Jade
6. Brian Harris
7. 2
8. 5
9. 5 this afternoon 
10. Picked up ]]> 2020-06-09 17:25:56 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619276821 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619402680 You must speak to the client in a calm, empathetic, assertive and slow way. ]]> 2020-06-09 18:45:30 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619402680 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619414359 Exercise 3: 

1. Seat
2. Transferred
3. Complaint
4. Last
5. Again
6. Best

Exercise 3.2:

1. a, b, c
2. b, c

]]> 2020-06-09 18:52:59 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619414359 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619420630 1, 3, 5, and 6]]> 2020-06-09 18:56:51 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619420630 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619422617 calmly - peacefully

respectfully - regardfully

politely - cordially

Sentence: I greet you cordially.]]> 2020-06-09 18:58:13 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619422617 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619423915 Remind, deal with, apologise]]> 2020-06-09 18:59:01 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619423915 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619426066 1D, 2H, 3C, 4A, 5E, 6G, 7B, 8F]]> 2020-06-09 19:00:36 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619426066 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619427927 Enquiries and reputation]]> 2020-06-09 19:02:01 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619427927 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619428676 1. Reputation
2. Argue
3. Enquiries
4. Treat
5. In the long run
6. Assure
7. Solve
8. Keep a promise]]> 2020-06-09 19:02:36 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619428676 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619430881 A complaint form is a questionnaire through which a consumer can record a complaint about a good or service he has purchased.]]> 2020-06-09 19:04:14 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619430881 Moises https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619431361 1. Matt
2. Lake Tours
3. Paper jams
4. Technical department
5. Jade
6. Brian Harris
7.  Two-drawer
8. Three-drawer
9. 5.00 this afternoon
10. Picked up]]> 2020-06-09 19:04:35 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619431361 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619587124 Ex3
1.Seat
2.Transferred
3.Complain
4.Last
5.Again
6.Best

Ex3.2
1.A,B,C
2.B,C]]> 2020-06-09 21:02:58 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619587124 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619590169 1,3,5,6]]> 2020-06-09 21:05:36 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619590169 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619590857 Remind, Deal with, Apologise]]> 2020-06-09 21:06:17 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619590857 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619591354 1d, 2h, 3c, 4a, 5e, 6g, 7b, 8f]]> 2020-06-09 21:06:49 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619591354 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619592087 Enquiries and reputation]]> 2020-06-09 21:07:32 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619592087 Magda https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619592590 1.reputation
2.argue
3.enquiries
4.treat
5.in the long run
6.assure
7.solve
8.keep a promise]]> 2020-06-09 21:08:01 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/619592590 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620806890 Let the customer speak first, that they express what they need]]> 2020-06-10 14:20:48 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620806890 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620811241 ex3
1. seat
2.Transfered
3. complain
4. last
5. again
6. best


ex. 4

1.a b c
2. b c]]> 2020-06-10 14:22:51 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620811241 1,3,5,6. https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620817954 2020-06-10 14:26:06 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620817954 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620832992 friendly= peacefully
correctly= rughtly
kindly=affectionatelly

Your friend asked me peacefully how I am.]]> 2020-06-10 14:33:18 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620832992 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620847763 remind
deal
with 
apologise

]]> 2020-06-10 14:40:09 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620847763 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620872864 1. d
2. h
3. c
4. a
5. e
6. g
7. b
8. f

]]> 2020-06-10 14:52:29 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620872864 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620875337 repudation an enquiries]]> 2020-06-10 14:53:45 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620875337 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620882012 1.reputation
2.argue
3.enquiries
4.treat
5.in the long run
6.assure
7.solve
8.keep a promise]]> 2020-06-10 14:57:11 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620882012 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620898268 way in which a customer can leave a comment, submission or complain about a product or service received.]]> 2020-06-10 15:05:05 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620898268 Mar https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620924034 1.Matt
2.Lake tours
3.Paper jams
4.Technical department
5.jade
6.brian harris
7.two-drawer
8.three-drawer
9.5.00 his afternoon
10. Picked up]]> 2020-06-10 15:18:00 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620924034 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620964218
Let the customer speak first, and then help as much as possible.]]> 2020-06-10 15:38:53 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620964218 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620967528 Exercise 2:
1. seat
2. transferred
3. complaint
4. last
5. solution
6. Follow up to check
Exercise 4:
1. a, b, c
2. b, c]]> 2020-06-10 15:40:33 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620967528 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620974375 1, 3, 5, 6]]> 2020-06-10 15:43:51 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620974375 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620977996 Remind
Deal with
Apologise]]> 2020-06-10 15:45:48 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620977996 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620980015 a. 4
b. 7
c. 3
d. 1
e. 5
f. 8
g. 6
h. 2]]> 2020-06-10 15:46:56 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620980015 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620982798 Enquiries and reputation]]> 2020-06-10 15:48:29 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620982798 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620984219 1. reputation
2. argue
3. enquiries
4. treat
5. in the long up
6. assure
7. solve
8. keep a promise]]> 2020-06-10 15:49:16 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620984219 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620988703 Document through wich a consumer can record a complaindt regarding a good or service they have purchased

]]> 2020-06-10 15:51:39 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/620988703 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/621000380 1. Matt
2. Lake Tours
3. paper jams
4. technical department
5. Jade
6. Brian Harris
7. two drawer
8. three drawer
9. 5.00this afternoon
10. picked up]]> 2020-06-10 15:58:11 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/621000380 Andrea Soler https://padlet.com/cirios/ql67hofvb26tlwpi/wish/621006306 2020-06-10 16:01:43 UTC https://padlet.com/cirios/ql67hofvb26tlwpi/wish/621006306