Customer complaints by Maite Sánchez

maitesanman — 2024-04-27 10:07:51 UTC

An angry customer calls Customer Service to complain about a delivery. In groups of 4 think about a reason for complaining. Add a picture or a gif to illustrate the problem and give a short explanation. For that, you can use audio, video or a short text.

Typical expressions

maitesanman — 2024-04-27 12:11:45 UTC

Listen to this conversation and pay attention to the expresions used and how to behave when dealing with a frustrated customer

What seems to be the problem?

maitesanman — 2024-04-27 12:33:11 UTC

Listen to customers explaining their problems with a delivery.

maitesanman — 2024-04-27 13:18:41 UTC