My remarkable wall by Aiisyah Razali https://padlet.com/teen_sparks_002/qhvfp7ouevgb Made with an aura of mystery en-us 2018-07-05 12:16:02 UTC 2018-07-06 03:53:01 UTC hello@padlet.com https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269470398 2018-07-05 12:20:22 UTC https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269470398 Hair in the soup- Q3 https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269470416 1. Treat customer right
2. Not to make customer wait 

]]> 2018-07-05 12:20:38 UTC https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269470416 Question 3 teen_sparks_002 https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269512801
  1. Apologies to Ms Wendy
  2. Do not drag the issue and solve it on that day itself
  3. Explain to Ms Wendy about the reason that cause then to make that mistake


]]> 2018-07-05 23:26:29 UTC https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269512801 Q2) What service recovery and specific courses of action should have been put in place by various service providers in order to avert the above public relation nightmare? https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269524457 1. It is unhygienic even though it’s just a strand of hair. Put it in mind that the family spent a lot for the wedding dinner. 
2. Instead of saying “it is common to have hair in food”, he should apologize to her and get the entire bowl change. 
3. Replaced a new soup and make sure that the servers check on all the soup or the food on the table if there are any more strands of hair while serving. 
4. Complimentary of soft drinks for the guest 

]]> 2018-07-06 02:16:16 UTC https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269524457 Question 1 - Identify the problems. https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269528017 1) Unhygienic food served. A hair was found in shark fin soup.
2) Discourteous service provider. No apology offered during service breakdown.
3) Slow in service recovery. Took a month to response on the complaint.
4) Restaurant refused to take full responsibility.
5) Didn't meet the expectation of the customer for reimbursement.

]]> 2018-07-06 03:05:59 UTC https://padlet.com/teen_sparks_002/qhvfp7ouevgb/wish/269528017