My Internship Life in Sheraton Tower Singapore by TEO YI LING H19A0865

My Internship Life in Sheraton Tower Singapore by TEO YI LING H19A0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync Teo Yi Ling H19A0865 UNIVERSITY MALAYSIA KELANTAN en-us 2023-03-16 12:15:17 UTC 2023-08-03 03:02:08 UTC hello@padlet.com https://padlet.net/icons/png/1f37d.png Intern Day 1 (20 MARCH 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2523454498 In first day after meet the human resource assistant manager, Miss Rita and she give a small orientation for the hotel staff environment. After fitting the uniform, I had been assigned to the Lobby Bar which is not only serving with alcohol drink but also serving coffee and drinks as well as high tea dessert.

In this day, I am going to learn about body language for greeeting to guests
Trying to serve people the drinks, clean the table and also take the order from guests. When taking order from guests, it was quite difficult for me which I need to chat back to my senior collegue about the menu due to I had not understand yet all the dishes in menu that Lobby Bar provided.
It was grateful that I had been learned some serving knowledges in university, so that I can recognize the cutleries and differenciate the glasses. Such as the saucer, cocktail glass, white wine glasses, red wine glasses and etc.

]]> 2023-03-20 12:23:23 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2523454498 Intern Day 2 (21 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2525252459 Get the information that change department from Lobby Bar to The Dining Room which serve the international, Asian and local favourites on the a la carte menu. Lobby bar and The Dinning Room (TDR) was located on Level 1 in Sheraton Tower Singapore.

Make the table setting on each table by using dinner knife, dinner fork and table spoon for both buffet time. It was different with I learn in basic serving about the dinning room setting up the cutleries.
Try to understand the 2 buffet section flow which is breakfast and lunch in TDR. The dinner buffet that TDR provided only available in Friday and Saturday.
Learning how to keep the drinks from Lobby Bar to TDR.
Learn cleaning and arrange procedure after buffet lunch such as prepare the buffet setting, washing coffee mashine and etc.

]]> 2023-03-21 12:07:42 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2525252459 Intern Day 3 (22 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2526964968 The job scope today is similiar with yesterday which is:

Made table setting, clean the table as well as try to satisfy guests needs and wants.

The manager was make some briefing information about the TDR operation flow. He had showed the function of the ordering system which is using to take order for the guests and make bill to the guests but the manager just share about how to order by clicking the screen which is all showed up the menu.

There are some company group which have meeting at the ballroom will coming to take the lunch in TDR. So that manager show how TDR deal with the company by reservation such as a company was make a reservation for lunch buffet and will coming 24 pax guarantty and expected 28 pax. So means if the company was coming less than 24 pax TDR also charge the payment as 24 pax.
In addition, due to TDR provided coffee and tea only so that if the guests order for other drinks all will take in Lobby Bar. So that, every time we take the drinks from Lobby Bar must be recorded and every month will pay the cost for the Lobby Bar.
Due to not only provided buffet but also the a la carte so that I need to know all the menu items and better remember in my mind due to some of the guests lovely to asking recommend or some of the guests are allergy in seafood or lactose intorelant.

]]> 2023-03-22 11:05:02 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2526964968 Intern Day 4 (23 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2528635849 Basically, I am doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.

So, TDR is non halal certified which TDR was used the washing point centerlized.
In addition, also learned the closing buffet set up flow such as how to clean up the buffet table.
Also, I am learning how to recognize the all section and table nomberdue to TDR got 5 section which is A until E. Then, I try to know the menu even TDR are provided buffet style but also had a la carte menu. For the coming days I need to try remember the menu and the ingredients or side dish of a food and beverages to had a good way to assists the guests.

]]> 2023-03-23 10:53:24 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2528635849 Intern Day 5 (25 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2531196632 After these days the job scope I had been tried to adapt, and so far it is not very complicated. Certainly, that is only the very basic job scope.
Today, I had served two guests from west country which is very nicely, they asking my name and made a small chat with me such as ask my origin then one of the guest say he need to go Malaysia also. When they are leaving the dinning room, they said goodbye to me by calling my name, it was very warm heart. i think that is the wonderful being a waitress even my physical feeling exhaustion but a guests enjoy and happy in my service that's enough for me.

In addition, I am trying to get the drinks from lobby bar to TDR such as soft drinks and red wine. I had to made record in a book once I get the drinks in lobby bar to TDR.
After closing lunch buffet, the manager made a month end briefing. Based on my understanding, the manager made the briefing for the next month promotion, festival, or something changes in TDR. For example, in April TDR will having Easter brunch, Henry's Lobster ( a brand that TDR had been provided to guests) will come out seasonal special, so that staff in TDR can recommed to the guests who are ordering a la carte as well as establish wine of the month.

So, being a five star hotel dinning room I don't think is very easy one that we can learned in theory from school.

]]> 2023-03-25 10:32:29 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2531196632 Intern Day 6 (26 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2531715190 Except doing the same job scope like before, I had trying too :

Take the food from kitchen to lobby bar which the lobby guests had ordered.
So in TDR will provided the half lobster per pax for the customer having buffet in TDR but only 1 time serving only.

The assistant manager was given the briefing for one by one about the coming promotion, and explaine about the discount for different credit card.

Based on my understanding all staff need to remember these promotion and credit card discount.
I had been asked to remember price of the buffer not even breafast and lunch but also dinner.
Actually TDR also sell the cake not only slice but also whole cake.
Due to TDR had a la carte such as chinese cuisine which need to table setting by using chopstick and the spoon. So that, I had been teached how to table setting on this.
Before back, I had bring the dirty napkin to the laundry.

]]> 2023-03-26 10:52:34 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2531715190 Intern Day 7 (27 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2533043917 By doing the same job scope while learning the new thing which is:

Try to learn hostess duty which is need to check the reservation for breafast buffet for the room guests which had included in the room package.
Firstly, greeting the guest with a smile then ask the guests room number then check the list which had been listed by front office that the guests room included breafast buffet.
Each room number will be higlight with blue and pink colour which showed for 1 pax or 2 pax accordingly.
So the hostess should makesure how many guests dine in if over the pax will chargeable and need to inform the guests.
There are some situation that there are the guests not be highlighted but they have included the breakfast buffet so that we need to go front office to check for it.
After closing breafast buffet need to calculate the total room and total cover as known as total pax so that can be key in to charge from front office.
Hostess need to in charge of cake counter, sometimes have guests order the whole cake so that we need to take the cake in pastry kitchen.

After that, i had been learned the folding napkin for the TDR style, and learning all the a la carte menu for table setting and the condiment and also take the crackers for chinese dishes or bread for western food. In addition, bring the guests to the lobby bar which some of guests want have the coffee and tea with dessert or snacks.

]]> 2023-03-27 12:52:45 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2533043917 Intern Day 8 (29 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2536644949 Begin with learning as a hostess by greeting to guests, make record to the guest in by room number which had included breakfast buffet.

Besides that, also learning:

Key in the lunch reservation in laptop which the TDR using the record system.
Record reservation must key in with pax having lunch, reservation name, table no ( hostess should follow te pax to arrange the table for guests) and date and time dine in as well as the number handphone.
During the breakfast time, hostess need to prepare the food tag for lunch buffet which will change the menu everyday by the chef.
If the food tag are not in the list food tag we need to print out new one.
After lunch buffet, hostess will prepare the food tag for tomorrow breakfast buffet.
After closing buffet, TDR was conduct a food training as known as food tasting for the next month seasonal menu for the staff.
It was bacause every staff need to know the taste of the seasonal menu for easily explaine to the guests later. The chef will explaine what is the special in this new seasonal menu and what ingredient included with.

]]> 2023-03-29 12:34:18 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2536644949 Intern Day 9 (30 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2538221679 Today carry on for table setting, help guests to take the empty plate and clean the table due to lack of manpower today. If the hostess are not free to handle guests, I also help for asking the room number from guests to makesure they are purchase the free breakfast buffet.
Today learn the new skill which is how to make bill to the guests by using the cahier machine.

Firsly, measure the table number are correct.
Measure the list of order are correct.
Then check the card which type are belong to such as master or visa.
After that check the total amount are correct and wave the card on the machine credit card.
Waiting for the receipt and see need for asking signture or not.
Finally, take the guests copy one and return back the card to guests and ask for sign in our receipt as a proof.

In addition, I also try to close breakfast buffet first time by myself and set up the lunch buffet before the buffet begin as well as close lunch buffet.

After doing these, I had wiped the plates that had been washed.
To wipe the cutleries, need to prepare the hot water than put the cutleries inside, after that take out and wipe. Measure the cutleries are not have any dirty in the surface.

]]> 2023-03-30 11:11:14 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2538221679 Intern Day 10 (31 March 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2539664279 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.

After around 8am, my college bring me to the basement 3 which is our staff canteen to clear the toaster, container coffee and tea and etc. There are staff breakfast every morning and staff TDR will doing the clean job scope around 8am.
In addition, today are very challenges for me which is after breakfast buffet closing, I need to prepare the food tag for the lunch buffet.

I think it was not easy do find the tag according the chef menu given. But the most difficult things is put the correct food tag in front of the dishes.
The lunch buffet was started on 12pm and I still got some food tag havent put yet. It was really make me dizzy at the moment. I think need some time to memorize the dishes name and look.

]]> 2023-03-31 09:37:24 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2539664279 Intern Day 11 (1 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2540586866 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
I had go basement 3 clean the staff breakfast as yesterday my collegue taught me that by myself.
As a hostess to bring the guests in and help them find a table.
I had help for pick up the phone when the phone rang, then greet with guests, mention hotel name and the dinning room then inroduce my name to the guests as well as ask them what I can assists.
But I dont know all the promotion for the reservation, so that, i just helping for on hold the phone then ask manager or collegue to handle.
I had been teaching how to open the bill for the room guests which need to guests to sig in the bill then make payment when they check out from hotel.
My collegue also teach me for the walkin guests how to make the bill in the cashier system.
In addition, also I had been calculated the total room and total cover then pass to cashier.
Lastly, do the closing buffet as usual.

]]> 2023-04-01 11:18:13 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2540586866 Intern Day 12 (2 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2541094314 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
As usual I had go basement 3 clean the staff breakfast.
As a hostess to bring the guests in and help them find a table. After the breakfast buffet I had calculated the total room and total cover.
Today the BEO which is the cmpany group that having seminar in ballroom are not reservation for lunch buffet so that, I was using that time to fold napkin for top up every station.
After closing buffet, the manager and staff was gathered together to made food training for new cake which is for Easter Day and cake of quarter.
The assistant manager briefing again for all promotion coming in April and measure every staff can be understand cleary to explaine for the guests later.

]]> 2023-04-02 12:49:43 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2541094314 Intern Day 13 (4 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2543583537 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
As a hostess to bring the guests in and help them find a table. After the breakfast buffet I had calculated the total room and total cover.
There are having the BEO which is company group had meeting or seminar in ballroom. Also, there are walk in guests for having a la carte.
For the walk in guests, I had try to order than pass to collegue to key in system. After knowing the dishes that guests had ordered, setting up for the guests such as cutleries, condiments and crackers or bread.
Once the dishes had been done cooking must be checked before serve to guests.
If guests asking for payment, must confirm the table number that guests sitting.
After lunch buffet closed, I was helped for wiping table buffet.

]]> 2023-04-04 12:12:25 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2543583537 Intern Day 14 ( 5 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2544777929 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
As a hostess to bring the guests in and help them find a table.
Helping for order breakfast a la carte for walk in guests.
After breakfast buffet close, I was wiped the table and setting the table.
During the lunch buffet, clear the empty plate from the guests.
For walk-in guests for a la carte, I try to take menu a la carte for them.
Take the drinks from lobby bar and recorded in the book.
I was done the closing buffet as usual, then wiping the table buffetm setting up for tomorrow breakfast buffet setting.

]]> 2023-04-05 08:49:00 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2544777929 Intern Day 15 (6 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2546118260 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
Be a hostess to bring the guests in and help them find a table.
After closing buffet, made table setting for lunch buffet.

In addiiton:

During lunch buffet, there are some guests are having a la carte, I had try take order from the guests and try key in to the system.
In addition, i also take the drinks from lobby bar, after sending the lobby bar, make table setting to the guests based on their ordering and also send the condiment.
Then, after guests request for the bill, i try to print bill to the guests (accompanied by the manager) and see which kind payment they want such as by room checked, credit card, or cash.
Today, the guests are from the hotel guests so that they want to under room checked, so need the guests sign in the bill, then TDR will send to the front office, after that front office will charged the cost when the guests leaving.
Lastly, as usual I close the lunch buffet, and asking from manager to pack the whole cake from pastry kitchen which is the guests ordering the cake.
I also pick up the phone call and try to record the reservation from the guest by asking the date, time, how many person dine in, dinner buffer or a la carte, and under whose name and number handphone.

]]> 2023-04-06 09:59:04 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2546118260 Intern Day 16 (7 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547070700 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
Be a hostess to bring the guests in and help them find a table. I had count the tover room and total covers.
While waiting the guests coming, I was folded the napkin.
I also stand by the food tag for the lunch buffet, which need to confirm with the chef that fnal menu fo lunch buffet.
During lunch buffet, there are guests are having a la carte, I had try take order from the guests and try key in to the system.
And also for the room charged I need to close the bill for them by using the system.
In addition, i also take the drinks from lobby bar, after sending the lobby bar, make table setting to the guests based on their ordering and also send the condiment and crackers.
Help to takr the whole cake to pastry kitchen to do packing.
Pick up the phone call aand try to answer the question from guests, if cannot answer the question then the manager are not around, take the phone number from guests amd tell them will call back later.
Lastly, as usual I close the lunch buffet.

]]> 2023-04-07 08:44:01 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547070700 Intern Day 17 ( 8 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547550706 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
Be a hostess to bring the guests in and help them find a table.
After closing breakfast buffet, wipe and clean the table and made the table setting.
During lunch buffet, I take the empty plate from guests and take the coffee and tea for them if they are request.
And also for the room charged I need to close the bill for them by using the system.
In addition, I make table setting to the guests based on their ordering and also send the condiment and crackers.
Manager briefing about the SG Clean daily which need to record for wiping and clean the table and chair every section by record in time.
Manager had teached me for how to use other type credit card machine to make payment by guests. It need to sign in the bank receipt( if request from bank) and TDR receipt.
Help to take the whole cake from pastry kitchen which are under reservation.
Lastly, as usual I close the lunch buffet.

]]> 2023-04-08 09:45:48 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547550706 Intern Day 18 (9 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547927605 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
Be a hostess to bring the guests in and help them find a table.
I was go the staff canteen in basement 3 to clean the toaster that for the staff breakfast.
Today lunch buffet was special event which is Easter Brunch that had more special menu buffet for the guests.
So before lunch buffet start, there are some changes table setting such as the type of napkin become a rabbit shape.
During the buffet, there are some guests are not request for the buffet but only a la carte, so I had take order from them.
I also take the drinks from lobby bar and made a record.
For Easter Day Event, there are set up a placefor child to decorate the biscut based on their activity, and I was just in charged to help them some decoration.
In addition, I also pick up the phone call but I just take the name and number and ask manager help for answer back the question.
After closing buffet, I was collect the food tag and wipe the buffet table.

]]> 2023-04-09 10:48:20 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2547927605 Intern Day 19 (10 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2548686119 Be a hostess whole day while cleaning and setting table:

Bring the guests in and help them find a table while offer their coffee or tea. I had count the total room and total covers.
While waiting for the guest coming, I was prepared the food tag for lunch buffet by confirmation from the chef.
After closing breakfast buffet, I was put the food tag on the correct way.
During the lunch bufet, I was pick up some call which the guests want to made reservation today, tomorrow, and next week.
After that, I will key in the reservation on laptop in the Excel file.
I was received a phone call that want t cancel the reservation, so I was check in the reservation platform which called 'chope' than I was cancel it.
So, there are guests are having a la carte, i also take the drinks from lobby bar and made the record.
The manager still show the way for payment by cash in the system.
I also do for the room charged which I need to close the bill for them by using the system.
Help to take the whole cake to pastry kitchen to do packing.
Manager also show me how to write the cake order list which need to write down the name, pick up date and time, order date, which cake, any wording on the cake, paid or not paid as well as need to take to pastry for the chef signing.
Lastly, as usual I close the lunch buffet.

]]> 2023-04-10 10:40:02 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2548686119 Intern Day 20 (11 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2550017147 As usual doing the same job scope:

Made table setting, clean the table, satisfy needs and want from guests.
Be a hostess to bring the guests in and help them find a table. Find the food tag for lunch buffet.
I was go the staff canteen in basement 3 to clean the toaster that for the staff breakfast.
During the buffet, I take the empty plate from guests those having buffet,
There are the guests are having a la carte, so I also take the drinks from lobby bar and made a record.
I also take the afternoon tea set from kitchen to lobby bar then serve the guests.
I was closed the room charged bill for the guests.
Lastly, i closed the buffet as usual.

]]> 2023-04-11 11:26:44 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2550017147 Intern Day 21 (13 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2552962035 Today, Sheraton Tower was arranged a food safety course (Level 1) for me to attend. As a trainee in food and beverage industry must passed the food safety course to ensure all action in restaurant can be more hygience and safety to the guest. Thi course objective is to equip me eith knowledges and skills to prepare safe and hygience food.
In this course I had learned about:

Practise good personal hygiene

Practise performed by a food handler to ensure cleanliness during food preparation with wash hand (the 8 step proper way), wear clean attire, keep hair tidy, keep fingernail short and cover open cuts anf lesions on hand.

Use safe ingredients

Check ingredients before use to ensure ingredients are safe for use by check the store at proper temperature, check ingredients are not spoilt or contaminated and check the expire date.
Clean ingredients thoroughly using clean water, scrub the peel and rinse the ingredients second time as well as measure the ingredients are far away potential sources of contamination.

Handle food safety

Method to defrost food by in chiller at between 0 degree celsius to 4 degree celsius, in microwave oven after use and in water (submerged).
Frozen food can not be defrosted at room temperature (30 degree celsius) because of germs grow quickly at the temperature danger zone (5 degree celsius to 60 degree celsius).

Store Food Safety

Container for storage of food must with food grade materials which can be use for microwave safe, cleans and in good condition as well as sealed properly.
FEFO and FIFO Stock Rotation System had been learned for reduce the risk of using expired or spoilt food ingredients.

Maintain Cleanliness of equipment and premises

Crockery, utensils and equipment was broken should not be use anymore.
Keep premises free from pets.

Workplace safety and health

Wear anti-slip shoes if floor is slippery.
Wear heat resistant protective gloves.
Wear cut resistant gloves.

]]> 2023-04-13 11:31:07 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2552962035 Intern Day 22 (14 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2554428426 Being a hostess whole day and in charged:

Greet the guests, record the room number from the guestsand calculate the total cover and total rooms.
While waiting the guests, I also will clean the table, make table setting and take the empty plate from guests.
Prepare the food tag for the lunch buffet and prepare the table for the reservation,
Bring the guests in and take the order from them which some of them are taking a la carte.
Pick up the phone to made reservation in laptop.
Record broken item in the breakage list.
Take the drinks at lobby bar and record in the entry book.
As usual, I close the buffet and collect the food tag.
Prepare the food tag for the dinner buffet.

]]> 2023-04-14 11:21:26 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2554428426 Intern Day 23 (15 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555239568 As a hostess to bring guests in while clean the table and made table setting.

Calculated the total cover and total rooms.
Put the food tag in the correct way for lunch buffet.
During the lunch buffet, bring the reservation guests in to the table.
Pick up the phone and made the reservation on computer.
The captain was bring me to the level 3 to see where is the sales department and finance department which she taking me to bank in the cash sales today breakfast.
After closing buffet, I collect the food tag (lunch) into a box for night shift prepare the food tag for dinner buffet tonight.
Made the reservation table for dinner buffet.

]]> 2023-04-15 10:06:44 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555239568 Intern Day 24 (16 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555711413 By starting with the clean the table, made table setting, and take the empty plate from guests while bringing the guest to the seat after they had recorded by room number.

Top up the coffee bean, fresh milk into the container.
After closing breakfast buffet, made table setting for the reserve table.
Be a hostess in lunch buffet by bringing the guests in and take them to the seat.
Made recorded at laptop when the reservation guests are coming.
While waiting the guests, I had folded the napkin.
I had packing the slice cake from cake counter to the walk in guests and asking captain to help me made the bill.
In addition, I had tried to key in the bill for whole cake and made payment in the system by credit card under the assist with manager.
I also take the order from the guests and give the cracker for them.
I also pick up the phone call and answer the question from the guests.
After closing lunch buffet, I collect the food tag and put the food tag paper back to food tag box for keep it nicely which maybe will using in next time.

]]> 2023-04-16 11:07:45 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555711413 Intern Day 25 (17 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555722136 By starting with the clean the table, made table setting, and take the empty plate from guests while bringing the guest to the seat after they had recorded by room number.

Top up fresh milk into the container.
Calculate the total cover and total room.
After closing breakfast buffet, made table setting for the reserve table.
Be a hostess in lunch buffet by bringing the guests in and take them to the seat.
Made a cal for the guests for confirmation reservation.
Take order from the a la carte guests and give the cracker, table setting and condiment for them.
Take the beer and drinks from lobby bar and recorded in the entry book.
In addition, I had tried to key in the bill for the food and drinks and made payment in the system by room charged under the assist with manager.
As usual I had closed the buffet by wipe the buffet table, wash the milk jug and water container as well as wash the coffee machine.
I also top up the sugar bowl in every table, top up the bowl, rice bowl on the buffet table.
Lastly, manager also show me how to key in the daily revenue in laptop with microsoft excel.

]]> 2023-04-16 11:36:12 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2555722136 Intern Day 26 (19April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2560099713 By starting be a hostess while clean the table, made table setting, and take the empty plate from guests then bringing the guest to the seat after they had recorded by room number. Calculated the total room and total cover.

Top up the coffee bean, fresh milk into the container.
After closing breakfast buffet, made table setting for the reserve table.
Prepare the food tag for the lunch buffet.
Be a hostess in lunch buffet by bringing the guests in and take them to the seat.
I take the drinks from lobby bar an record in ther entry book.
I also take the order from the guests and give the cracker for them.
In addition, I had made cake reservation for the staff Sheraton Tower.
Preparing the food tag for tomorrow breakfast buffet.
I also pick up the phone call and answer the question from the guests.
After closing lunch buffet, I collect the food tag and put the food tag paper back to food tag box for keep it nicely which maybe will using in next time.
I had been asked for made demo new food tag and laminated to let manager checked.

]]> 2023-04-19 12:24:58 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2560099713 Intern Day 27 (20 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2561619258 Every morning I started with clean the table, made table setting, and take the empty plate from guests then be hostess bringing the guest to the seat after they had recorded by room number. Calculated the total room and total cover.

After closing breakfast buffet, clean the table buffet then put the food tag at correct way.
During lunch buffet, take the empty plate from guests.
I also pick up the phone call and answer the question from the guests
I has try write email to the guests who asking for TDR a la carte menu.
I had been arranged to lobby bar for help such as serve the drinks to the guests.
I also go kitchen to take afternoon tea set to serve the guests lobby bar.
After closing lunch buffet, In addition, I had key in the daily revenue in laptop.
Manager was bring me to go around our hotel facility at each level such as swimming pool, gym room, pool bar and also show me the banquet place.
After that, I had folded the napkin for prepare use.

]]> 2023-04-20 10:58:28 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2561619258 Intern Day 28 (21 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2563128559 Be a hostess whole day which bring the guests in, recorded the room number, calculated the total room and total cover. While waiting for the guests coming, I had folded the napkin, clean the table, made table setting, and prepare the food tag for lunch buffet.

After closing breakfast buffet, I collect the food tag and put the food tag for the lunch buffet at the correct place then made the table setting for the lunch buffet.
During the lunch buffet, I bringing the guests in and asking the guests having a la carte or buffet.
Pick up the phone call and key in the reservation on laptop.
Prepare the food tag for the dinner buffet.
After closing lunch buffet, I collect the food tag lunch buffet.
Lastly, I had prepared the food tag for the tomorrow breakfast.

]]> 2023-04-21 11:22:49 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2563128559 Intern Day 29 (22 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2563930331 As usual I bring the guests in, recorded the room number, calculated the total room and total cover. While waiting for the guests coming, I had folded the napkin, clean the table, made table setting, and prepare the food tag for lunch buffet.

After closing breakfast buffet, I wiped the table and made table setting.
Put the reservation tap on the table.
During the lunch buffet, I bringing the guests in to the sit.
Packing the slice cake for the guests.
Pick up the phone call and key in the reservation on laptop.
Prepare the food tag for the dinner buffet.
After closing lunch buffet, I collect the food tag lunch buffet.
Lastly, I had go lobby bar for helping by take the afternoon tea set from kitchen to the lobby bar ad serve customer.

]]> 2023-04-22 10:45:44 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2563930331 Intern Day 30 (23 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2564533664 Be a hostess whole day which bring the guests in, recorded the room number, calculated the total room and total cover. While waiting for the guests coming, I had folded the napkin, clean the table, made table setting, and prepare the food tag for lunch buffet.

After closing breakfast buffet, I made the table setting for the lunch buffet and put the reserve tap on the table.
During the lunch buffet, I bringing the guests in and asking the guests having a la carte or buffet.
Tale the empty plate from the guests and take the drinks from lobby bar and made record on the entry book.
Pick up the phone call and key in the reservation on laptop.
Folded napkin for prepare use.
After closing lunch buffet, I clean the coffee machine.
Lastly, I had prepared the food tag for the tomorrow breakfast.

]]> 2023-04-23 09:58:31 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2564533664 Intern Day 31 (24 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2564533847 Be a hostess whole day which bring the guests in, recorded the room number, calculated the total room and total cover. While waiting for the guests coming, I had clean the table, made table setting, and prepare the food tag for lunch buffet.

After closing breakfast buffet, I collect the food tag and put the food tag for the lunch buffet at the correct place then made the table setting for the lunch buffet.
During the lunch buffet, I bringing the guests in and asking the guests having a la carte or buffet.
Pick up the phone call and key in the reservation on laptop.
Key in daily revenue on laptop.
Prepare the food tag for breakfast tomorrow.
Folded napkin while waiting the guests in.
Take order from the guests who having a la carte.
Key in the order in the system.
Take the drinks from the lobby bar and record in the entry book.
Serve the food to the table for the guests.
After closing lunch buffet, I collect the food tag lunch buffet and clean the table buffet.
Lastly, I had try follow the captain to do room service.
-Arrived in front of door guests take the tray which put the food and drinks then stand middle of the room peep hole then press the door bell.
-Waiting the guests open door, then greeting the guests, asking permission for go inside, then asking guests where the tray should put then let guests check the food and drinks with bill are correct then sign.

]]> 2023-04-23 09:59:02 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2564533847 Intern Day 32 ( 25 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2567164006 Today being a cahier whole day which need to:

Key in the chargeable buffet breakfast to the hot guests.
Key in the food and drinks for having a la carte breakfast guests.
After closing breakfast buffet, need to close morning session revenue before 11pm.
In the system, need to print out the the report revenue for breakfast session in summary and daily report for using calculate the revenue.
I need to collect all the resit that I had open to the guests, then calculate how many city guests and house guests.
After calculate, key in to the daily revenue on laptop.
That was room charge resit need to bring to front office for them which need to charged the guests before they checked out.
During preparation lunch buffet, I also made table setting and clean the table.
During lunch buffet, I aslo open the bill to the BEO group which having seminar in our ballroom.
I also made payment for the city guests by credit card.
But it was made a mistake that there are having discount for the banks credit card but I havent key in the discount for the guests. So that need to void the payment on the bank then open again the bill which having dicount.
Thus, I know that before made payment should know the guests what bank card they are holding.
During lunch buffet I also go lobby bar to take drinks to the TDR and record on the entry book.
I also serve the dishes to the customer.
While lunch buffet closing, I calculate the revenue as breakfast before then key in on laptop.
Then, due to we had receive the cash so we need to send the cash to the finance which at level 3.
Lastly, I send the cash to the level 3 then made the record at the book.

]]> 2023-04-25 12:30:39 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2567164006 Intern Day 33 (28 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2571960229 By changing the shift afternoon, I had start to take table cloth which for the table buffet tonight at banquet. Then set the table cloth at the table. Then I had prepare the food tag for dinner lunch.

While preparing food tag, I had pick up the call and made a reservation cake for the guests.
I take the whole cake to the pastry to made birthday tag for the guests.
Before 7pm, put the food tag at the correct way.
During dinner buffet, bringing the guests in which having the reservation.
I also bring the guests which not having reservation and help them take order and key in to the system.
I also take the drinks from the lobby bar.
I also take the empty plate from the guests.
I also make the payment by credit card and room charge.
In addition, after closing buffet I had close the buffet by cleaning the table buffet, coffee machine and water jug and wipe then put at correct way.
Keep the table cloth nicely for tomorrow dinner using.
Lastly, folded the napkin for the prepare use.

]]> 2023-04-28 15:38:02 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2571960229 Intern Day 34 (29 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2572595430 I had start to clean the table and lay out table cloth which for the table buffet tonight at banquet.

Then, it was had a food trainning for the end month which will come out Mother's Day cake.
Then also lobby bar will come out new afternoon tea set and also recognize all the dishes for three tier.
Then I had prepare the food tag for dinner buffet.
Before 7pm, put the food tag at the correct way.
During dinner buffet, bringing the guests in which having the reservation.
The guests which not having reservation and I had help them take order and key in to the system.
I also take the drinks from the lobby bar and recorded.
I also take the empty plate from the guests.
I also make the payment by credit card and room charge.
In addition, after closing buffet I had close the buffet by cleaning the table buffet, coffee machine and water jug and wipe then put at correct way.
Keep the table cloth nicely for tomorrow lunch using.

]]> 2023-04-29 15:50:48 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2572595430 Intern Day 35 (30 April 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2572998994 Today start with the deep clean all buffet table, cabinet and coffee machine.

All the cabinet that put the dinner plate, b&b plate, site plate, soup bowl and etc that under the buffet table need to wipe clean.
Check the expired for the condiment which if expired need to change new one which asking from chef and then made the new labelling which write down the date.
There was a table reservation by special menu like fine dinning service, which starting with appertizer, soup, main course and dessert.
Always keep aware to take the empty plate then setting up for the main course which some having beef and fish or chicken.
After last order I was clean the coffee machine which switch on for the dinner.
Folded the napkin for prepare use tomorrow.

]]> 2023-04-30 15:42:25 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2572998994 Intern Day 36 (2 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2574942385 Switch to morning shift again by starting:

Wipe and clean the table, made the table setting, take the empty plate from the guests.
Welcome the guests after recording the room number guests.
Key in the chargeble guests with breakfast buffet in system and let them sign.
After closing buffet breakfast, I made the table setting back for lunch buffet.
Wipe the cutleries for lunch buffet use.
During lunch buffet, I key in the food and drinks and take the drinks from lobby bar and recorded in entry book.
After closing lunch buffet, I had closing cahier by calculate the end lunch session income.
Key in the revenue to the laptop.
Key in the total reservation upcoming days in the daily revenue.

]]> 2023-05-02 09:39:20 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2574942385 Intern Day 37 (3 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2576643316 By starting with wipe and clean the table, made the table setting, take the empty plate from the guests. Then, welcome the guests after recording the room number guests.

Key in the chargeble guests with breakfast buffet in system and let them sign.
After closing buffet breakfast, I made the table setting back for lunch buffet.
During lunch buffet, I key in the food and drinks amd also the buffet.
Learn how to split the bill.
After closing lunch buffet, I had closing cashier by calculate the end lunch session income.
Key in the revenue to the laptop.
Key in the total reservation upcoming days in the daily revenue.

]]> 2023-05-03 11:57:39 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2576643316 Intern Day 38 (4 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2578150424 Attending new hire orientation today by understanding:

Organisation background, vision and mission, and organisation chart on Sheraton Tower Singapore.
Human Resource Department Introduction by knowing the benefits as a employee.
Room division department introduction by knowing the front office, laundry and housekeeping.
After having lunch, continue listen finance department about the salary pay day.
Having hotel tour such as swimming pool, gym room sauna room at level 5, tours the deluxe room, tower executive lounge, sales department and finance department at level 3.
Having the introduction of F&B department about what restaurant we have.
After that, sales and marketing department introduction such as the event they did before.
Lastly it was the security department by sharing about the fire safety and show as how to put out of fire by using the fire extinguisher.

]]> 2023-05-04 11:44:49 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2578150424 Intern Day 39 (5 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2579471223 By being a hostess again while wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
While waiting the guests, I was prepared the lunch buffet food tag.
Pick up the phone call and answer the question from guests.
After closing breakfast buffet, calculated the total room adn total cover.
Before the lunch buffet start, I had put the food tag at the correct way and put the reservation tap on the table.
During lunch buffet, welcome guests and bring them to the seat.
Due to start 5 May was began the new Buffet Menu which called Flavour of Asia so I need to made the create new food tag for the dishes havent had before.
Then print out and cut into correct size for prepare use for dinner later.
Then I also made payment and open the bill for cake counter order.
Lastly, after closing buffet i collect the food tag and put back for the food tag box.

]]> 2023-05-05 12:25:33 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2579471223 Intern Day 40 (6 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580256406 By being a hostess again while wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
While waiting the guests, I was prepared the lunch buffet food tag.
Pick up the phone call and answer the question from guests.
Check the email reservation can call back to confirm with the guests reservation and key in to the reservation at Excel.
Create the food tag for the cake counter which is the new cake for the Mother's Day.
After closing breakfast buffet, calculated the total room and total cover.
Before the lunch buffet start, I had put the food tag at the correct way and put the reservation tap on the table.
During lunch buffet, welcome guests and bring them to the seat.
Prepare the food tag for the dinner buffet.
Sometimes I will key in the order to the system for customer.
Take the cake from pastry to the guests.
Lastly, after closing buffet i collect the food tag and put back for the food tag box.

]]> 2023-05-06 11:33:33 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580256406 Intern Day 41 (7 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580758634 Start with wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
During breakfast buffet, open bill for the guests who are room charged.
Close the bill for the guests who are room charged.
Made last call to the guests.
After closing breakfast buffet, I put the reservation tape on table.
Made the all table setting complete.
During lunch buffet,welcome guests and bring them to the seat.
I pick up the phone call and answer the question from guests.
Check the email reservation can call back to confirm with the guests reservation and key in to the reservation at Excel.
Lastly, after closing buffet i collect the food tag and put back for the food tag box.
Made the deep cleaning for the all table buffet.

]]> 2023-05-07 10:46:47 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580758634 Intern Day 42 (8 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580763159 Start with wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
During breakfast buffet, open bill for the guests who are room charged.
Close the bill for the guests who are room charged.
Made last call to the guests.
Make payment through the system.
After closing breakfast buffet, I made the all table setting complete.
Packing the whole cake in the counter which the guest ask for take away.
During lunch buffet,I pick up the phone call and answer the question from guests.
Clean the plate from the guests.
Take order from the guests, serve the drinks for the guests which take from the lobby bar and recorded at entry book.
Key in the order to system, serve the food to guests which prepared at kitchen.
Lastly, after closing buffet i clean the table buffet and prepare for the tomorrow breakfast buffet.

]]> 2023-05-07 10:57:56 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2580763159 Intern Day 43 (9 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2583768033 Be a hostess one day which:

Greet and welcome the guests by recorded the room number and take guests to the seat.
Prepare the food tag for the lunch buffet.
Check the reservation email.
Call back to confirm the reservation.
Record the reservation to the Excel in laptop.
Calculate the total rooms and total cover after closing buffet.
Before start the lunch buffet, setting up the cutleries for the buffet.
Put the food tag at correct way.
During lunch buffet,I pick up the phone call and answer the question from guests.
Fold the napkin for prepare use.
Check again the email.
Prepare the food tag for the breakfast buffet tomorrow.
Lastly, after closing buffet,I collect the food tag and put back into the lunch food tag box.
I clean the table buffet and prepare for the tomorrow breakfast buffet.

]]> 2023-05-09 12:56:13 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2583768033 Intern Day 44 (11 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2587031218 Start with wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
Go to level B3 to clean the staff canteen after breakfast time.
Made last call to the guests.
After closing breakfast buffet, I clear the table,made the all table setting complete.
During lunch buffet, I key in the food and drinks from customers.
Made payment to the guests.
Take the drinks from the lobby bar and recorded on entry book.
Clean the plate from the guest
Serve the food to guests which prepared at kitchen.
Lastly, after closing buffet i do the close cahier lunch session by calculated the revenue.
After that, I key in to the daily revenue.
Manager asking me to help shredding the paper such as purchasing which are passed 6 months above.

]]> 2023-05-11 11:12:17 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2587031218 Intern Day 45 (12 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2588549574 Be a hostess one day which:

Greet and welcome the guests by recorded the room number and take guests to the seat.
Prepare the food tag for the lunch buffet.
Check the reservation email.
Call back to confirm the reservation.
Record the reservation to the Excel in laptop.
Calculate the total rooms and total cover after closing buffet.
Before start the lunch buffet, Plput the food tag at correct way.
During lunch buffet,I pick up the phone call and answer the question from guests
Check again the email.
Prepare the food tag for the dinner buffet tonight and breakfast buffet tomorrow.
Lastly, after closing buffet,I collect the food tag.
I clean the table buffet and prepare for dinner buffet.

]]> 2023-05-12 10:59:35 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2588549574 Intern Day 46 (13 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2589437612 Start with wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
Prepare food tag for lunch buffet.
Go to level B3 to clean the staff canteen after breakfast time.
Made last call to the guests.
After closing breakfast buffet, I clear the table,made the all table setting complete.
During lunch buffet, I check the email and key in to the excel.
Packing the slice cake to guests and open the bill.
Call the guests who make reservation tonight to final confirm.
Prepare the food tag for the dinner buffet.
Lastly, after closing buffet i collect the food tag lunch buffet and put back to the food tag box.

]]> 2023-05-13 10:06:45 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2589437612 Intern Day 47 (14 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2589979137 Start with wiping and clean the table, take the empty plate from guests, and made table setting.

Greet and welcome the guests by recorded the room number and take guests to the seat.
Prepare food tag for the lunch buffet.
After closing breakfast buffet, I clear the table,made the all table setting complete.
During lunch buffet, I welcome the guests
Check the email and calling for confirmation.
Clean the plate from the guest
Today is Mothers Day so have the kids activity which is DIY bracelet for the mothers.
I had helped the kids to DIY theirr bracelet.
Lastly, after closing buffet I clear the buffet and setting up the buffet table for tomorrow morning buffet.
After that, I collect back all food tag and put back to the lunch box and prepare the food tag for tomorrow breakfast.

]]> 2023-05-14 11:33:42 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2589979137 Intern Day 48 (15 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2591499629 By switching the afternoon shift I start with clean the buffet table and setting up the buffet table.

Top up the plate and glassware which is needed to use tomorrow and prepare use.
Clean the coffee machine.
Put the qr code tap on the table which is one of the table setting at dinner session.
Go to lobby bar for helping such as serve the drinks and food.
Key in the food and drinks at The Dinning Room and made the payment for the guests.
Calculate the reservation coming 7 days which need to give chef anf managet to check.
Check the email and pick up the call.
Clean the table and setting up back for breakfast buffet tomorrow.
Lastly, fold the napkin for the morning shift use for breakfast buffet.

]]> 2023-05-15 15:21:35 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2591499629 Intern Day 49 (16 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2593304093 Starting learning about room service which we called it In Room Dinning.

Before start need to print out the report and daily report and write down the revenue.
Then check the fruit basket guests name and room number are tally at the laptop cause sometimes FO will change the room.
For fruit basket given red apple, for long staying guests given green apple.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then, every level check the room got fruit basket or not if got we need to send.
Standing in front of the door and push the door bell for twice by saying 'room service' if not guests open door use the master key open and put thr fruit and the tent card as well on the table.
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card the put inside the room.for the guests.
After one round all fruit basket and long staying guests done we need to check the list which haveng send are available to send or not and until the list all done.
In addition, I learned send the food service to the room by guiding by captain.
Firstly need to see what the guests order and made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name.
After food done send to the food at the level, stand in front of the door push the door bell and calling 'In Room Dinning' then waiting for guests open door.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
Once having free time, I had pick up the call.
Folded napkin.
Wash coffee machine.

]]> 2023-05-16 15:39:21 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2593304093 Intern Day 50 (18 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2596939715 Starting doing room service which we called it In Room Dinning.

Before start need to print out the report and daily report and write down the revenue.
Then check the fruit basket guests name and room number are tally at the laptop cause sometimes FO will change the room.
For fruit basket given red apple, for long staying guests given green apple.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then, every level check the room got fruit basket or not if got we need to send.
Standing in front of the door and push the door bell for twice by saying 'room service' if not guests open door use the master key open and put the fruit and the tent card as well on the table.
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card then put inside the room for the guests.
After one round all fruit basket and long staying guests done we need to check the list which haveng send are available to send or not and until the list all done.
While waiting fot room service coming, I serve the food and drinks at dinning room.
In addition, I send the food service to the room by myself.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
After food done send to the food at the level, stand in front of the door push the door bell and calling 'In Room Dinning' then waiting for guests open door.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
Calculate the fruit basket amount and chocolate amount which wr are send to the room then send to finance mailbox at level 3.
Folded napkin.

]]> 2023-05-19 01:24:47 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2596939715 Intern Day 51 (19 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2597811294 Starting doing room service:

Before start need to print out the report and daily report and write down the revenue.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then start to sending fruit basket at every level.
Standing in front of the door and push the door bell for twice by saying 'room service' if not guests open door use the master key open and put the fruit and the tent card as well on the table.
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card then put inside the room for the guests.
After one round all fruit basket and long staying guests done we need to check the list which havent send are available to send or not and until the list all done.
Return the lift key first to security.
After until the all room have send the fruit basket then return the master key.
While waiting for room service coming,top up the salt and pepper and saucer for room service use.
In addition, I send the food service to the room.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
After food done send to the food at the level, stand in front of the door push the door bell and calling 'In Room Dinning' then waiting for guests open door.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
Calculate the fruit basket amount and chocolate amount which we are send to the room then send to finance mailbox at level 3.
Folded napkin.

]]> 2023-05-19 16:39:52 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2597811294 Intern Day 53 (21 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2598923396 Starting doing room service:

Before start need to print out the report and daily report and write down the revenue.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then start to sending fruit basket at every level.
Standing in front of the door and push the door bell for twice by saying 'room service' if not guests open door use the master key open and put the fruit and the tent card as well on the table.
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card then put inside the room for the guests.
Sending the wedding fruit basket and chocolate to the bride suite.
After one round all fruit basket and long staying guests done we need to check the list which havent send are available to send or not and until the list all done.
Return the lift key first to security.
After until the all room have send the fruit basket then return the master key.
In addition, I send the food service to the room.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
After food done send to the food at the level, stand in front of the door push the door bell and calling 'In Room Dinning' then waiting for guests open door.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
Calculate the fruit basket amount and chocolate amount which we are send to the room then send to finance mailbox at level 3.
While waiting for room service coming,top up the salt and pepper and saucer for room service use.
Folded napkin.
Wipe the glasses for breakfast prepare use.

]]> 2023-05-21 16:54:07 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2598923396 Intern Day 52 (20 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2598937534 Starting doing room service:

Before start need to print out the report and daily report and write down the revenue.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then start to sending fruit basket at every level.
Standing in front of the door and push the door bell for twice by saying 'room service' if not guests open door use the master key open and put the fruit and the tent card as well on the table.
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card then put inside the room for the guests.
After one round all fruit basket and long staying guests done we need to check the list which havent send are available to send or not and until the list all done.
Return the lift key first to security.
After until the all room have send the fruit basket then return the master key.
While waiting for room service coming,top up the salt and pepper and saucer for room service use.
In addition, I send the food service to the room.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
After food done send to the food at the level, stand in front of the door push the door bell and calling 'In Room Dinning' then waiting for guests open door.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
Calculate the fruit basket amount and chocolate amount which we are send to the room then send to finance mailbox at level 3.
Helping to clean the table and table setting.
Clean the coffee machine.
Folded napkin.

]]> 2023-05-21 17:21:53 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2598937534 Intern Day 54 (22 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2601486965 Starting doing room service:

Before starting the send fruit basket need to print out the report and daily report and write down the revenue.
Check the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.
After that, go to the security to take master key and lift key which can on hold the lift for our use.
Then start to sending fruit basket at every level
Sometimes we will see the door bell show privacy so we are not sending the fruit but we will write a card then put inside the room for the guests.
After one round all fruit basket and long staying guests done we need to check the list which havent send are available to send or not and until the list all done.
Return the lift key first to security.
After until the all room have send the fruit basket then return the master key.
While waiting for room service coming,top up the salt and pepper and saucer for room service use.
In addition, I send the food service to the room.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
There was a wedding room are come out complimentary dinner so i send the dinner to them and the payment was charge by OC and need to key in the OC form.
Calculate the fruit basket amount and chocolate amount which we are send to the room then send to finance mailbox at level 3.
Folded napkin and wipe the plate and glasses for tomorrow breakfast use.

]]> 2023-05-23 10:00:22 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2601486965 Intern Day 55 (24 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2604253006 By starting the send fruit basket need to print out the report and daily report and write down the revenue.

Check the room available for sending the fruit basket.
Take master key and lift key which can on hold the lift for our use at security.
Then start to sending fruit basket at every level.
The room at privacy will not send the fruits basket.
After one round all fruit basket and long staying guests done we need to check the list which havent send are available to send or not and until the list all done.
Return the lift key first to security.
After until the all room have send the fruit basket then return the master key
Top up the salt and pepper and saucer for room service use.
In addition, I send the food service to the room.
As usual to prepare the setting and condiment for thwe food order.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before.
There was a room asking for wine bottle which need to take at Li Bai restaurant but it was out of stock so need to inform FO to call back the guest to change the wine.
Calculate the fruit basket amount and chocolate amount which we are send to the room then send to finance mailbox at level 3.
Folded napkin and wipe the plate,cutleries and glasses for tomorrow breakfast use.

]]> 2023-05-25 04:41:12 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2604253006 Intern Day 56 (25 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606378990 Starting help for checking the guests is in V clean and in house we can serve the apple to the room. If the room are V dirty means cannot serve.

While waiting for room service coming,top up the salt and pepper and saucer for room service use.
Wipe the cutleries and plate and put at every station.
In addition, I send the food service to the room.
Made table on the long stray and put the pepper and salt and see need ketchup or chili sauce, site plate with napkin and tent card and the bill had been written room number and name according with the food order.
Once guests open door, greet them and ask permission to in if allow come in asking for where the tray put and ask check the food and bill and ask guests sign then asking them 'Is that anything else I can help u before I leave?' if not then wish them enjoy the meal and leave.
When bring the bill back, need to record and close the bill by payment room charged which same as in TDR before
Take the food to the lobby bar.
Folded napkin for tomorrow breakfast use.

]]> 2023-05-26 16:44:53 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606378990 Intern Day 57 (26 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606392487

Starting with close the lunch buffet cahier, which arrange the every bill by code, print the revenue for lunch session and payment report.

Then calculate how many city guests, room guests,and total food and beverage or any takeout check.

After that, key in to the daily revenue at laptop.

Made table reserve for the dinner reservation.

Wipe the plates and put at the every table buffet section accordingly.

After 6pm do the closing cahier for snack section with same method.

When dinner buffet starting, welcome the guests and take the order from a la carte guests, take the empty plate from guests.

Take the wine from Li Bai Restaurant to the Lobby bar.

Make payment to the guests.

In addition, collect the food tag when the dinner buffet close.

Do the closing cashier by starting check the credit card machine and check all the credit card receipt are correct.

Then as usual to do the closing buffet before every section, after that need to go sales analysis to record the Henry Lobster Tracking today to check the menu order today.

Key in the revenue at laptop and also need to sum up all revenue and key in at Excel.

Then post the sales today at the WhatsApp group to inform every staff.

Lastly, Go to FO to put the all sales and cash to the locker.

]]> 2023-05-26 17:04:15 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606392487 Intern Day 58 (27 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606393749 Starting with close the lunch buffet cahier, which arrange the every bill by code, print the revenue for lunch session and payment report.

Count the $800 at cashbdrawer basic cashing.
Then calculate how many city guests, room guests,and total food and beverage or any takeout check.
After that, key in to the daily revenue at laptop.
Made table reserve for the dinner reservation.
Find the food tag for dinner buffet.
After 6pm do the closing cahier for snack section with same method.
When dinner buffet starting, welcome the guests take the empty plate from guests as well as clean the table and make table setting.
Make payment to the guests.
In addition, collect the food tag when the dinner buffet close.
Do the closing cashier by starting check the credit card machine and check all the credit card receipt are correct.
Then as usual to do the closing buffet before every section, after that need to go sales analysis to record the Henry Lobster Tracking today to check the menu order today.
Key in the revenue at laptop and also need to sum up all revenue and key in at Excel.
Then post the sales today at the WhatsApp group to inform every staff.
Lastly, Go to FO to put the all sales and cash to the locker.

]]> 2023-05-26 17:06:10 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2606393749 Intern Day 59 (28 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2607344655 Close the lunch buffet cahier, which arrange the every bill by code, print the revenue for lunch session and payment report.

Count the $800 at cashbdrawer basic cashing.
Then calculate how many city guests, room guests,and total food and beverage or any takeout check.
After that, key in to the daily revenue at laptop.
Made deep clean to coffee machine, wipe all the buffet table and table which put the all plates and bowl under the buffet table
Serve the drinks to guests which having afternoon tea at TDR.
After 6pm do the closing cahier for snack section with same method.
When dinner starting, welcome the guests and take order from them.
Serve the drinks which take from lobby bar and recorded at entry book and food to the guests.
Make payment to the guests.
Do the closing cashier by starting check the credit card machine and check all the credit card receipt are correct.
Then as usual to do the closing buffet before every section, after that need to go sales analysis to record the Henry Lobster Tracking today to check the menu order today.
Key in the revenue at laptop and also need to sum up all revenue and key in at Excel.
Then post the sales today at the WhatsApp group to inform every staff.
Lastly, Go to FO to put the all sales and cash to the locker.
Folded the napkin for prepare use tomorrow.

]]> 2023-05-28 21:59:15 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2607344655 Intern Day 60 ( 29 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2607346481 Change to the morning shift by starting with:

Clean and wipe the table as well as made table setting.
Welcome guests and record the room number from the guests.
Take guests to the seat.
Some of guests are chargeable I had key in in the system and make the payment to the guests.
After closing breakfast, I clos the cashier for the breakfast session.
Before lunch buffet start, i had put the buffet tong for all dishes.
When the lunch buffet start, I clear the plate from the guests.
In addition, I also send the room service if get the order.
I had take order from guests, serve the food and drinks to the guests who having a la carte.
Lastly, after lunch buffet closing, I collect the all tong and wash the water jug and milk jug.

]]> 2023-05-28 22:05:12 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2607346481 Intern Day 61 (30 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2609010954 Be a hostess one day:

Welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Check the email and key in the reservation.
When the breakfast buffet close, I calculate the total cover and total room today.
I close the breakfast session cashier.
Collect the breakfast food tag.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Check again the email and key in the reservation.
Find the food tag for the breakfast tomorrow.
In addition, I had charged the seminar group lunch buffet and make payment.
After buffet closing, I close the cahier for lunch session and count the cash to measure before handover to next college are $800.
Lastly, after lunch buffet closing, I put back all food tag to the box and do the food trainning.

]]> 2023-05-30 11:08:48 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2609010954 Intern Day 62 (31 May 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2610418147 Starting in clean and wipe the table and made table setting.

Welcome guests and record the room number from the guests.
Take guests to the seat.
Take the order and key in the order.
Made room charged to the guests.
When the breakfast buffet close, I close the breakfast session cashier.
Find the lunch buffet food tag.
Pick up call to made reservation.
Made reserve table for the lunch buffet.
After that, due to changing the new food tag, I had key in the breakfast dishes to the power point and print out which need to type included the allegic content.
Lastly, put the food tag in to the new holder.

]]> 2023-05-31 11:08:20 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2610418147 Intern Day 63 (2 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2612732478 By starting 5am shift and be a hostess one day:

Firstly, prepare the bread, butter, peanut and kaya jam in one tray from cold kitchen.
Take the butter knife, spoon and teaspoon as well as the B3 key to the B3 canteen.
Then, need to open the toaster, open the B3 cabinet by using the key take out the Milo and sugar and put the spoon and teaspoon on top.
Add 1 pack coffee powder and 1 cup of tea powder into the machine then blush with hot water.
Then back to TDR, open the cashier and count the cash $800 and log in the system and reset the server measure the date are correct.
Then go lobby bar to open the light and open cashier and count the cash $300.
Then measure the coffee machine in lobby bar are on. After that, open the music.
When buffet breakfast start, welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Check the email and key in the reservation.
When the breakfast buffet close, I calculate the total cover and total room today.
I close the breakfast session cashier.
Collect the breakfast food tag.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Find the food tag for the breakfast tomorrow.
Take order and serve the drinks and food to the guests.
Write the void from.

]]> 2023-06-02 08:02:08 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2612732478 Intern Day 64 ( 3 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2613464511 By starting with the cashier which count the $800:

Welcome guests and record the room number from the guests.
Take guests to the seat.
If got chargeable I make the bill to the guests.
When the breakfast buffet close, I calculate the total cover and total room today.
I close the breakfast session cashier.
When the lunch buffet start, I go to send the recovery amenties for the guests.
Take the keys from security.
After sending the amenities I go clearing tray every level.
Send room service order.
Print food tag for the breakfast tomorrow.
In addition, I had go finance to send the cash.
After buffet closing, I close the cahier for lunch session and count the cash to measure before handover to next college are $800.

]]> 2023-06-03 09:56:41 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2613464511 Intern Day 62 (4 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2614583416 By starting 5am shift,

Firstly, prepare the bread, butter, peanut and kaya jam in one tray from cold kitchen.
Take the butter knife, spoon and teaspoon as well as the B3 key to the B3 canteen.
Then, need to open the toaster, open the B3 cabinet by using the key take out the Milo and sugar and put the spoon and teaspoon on top.
Add 1 pack coffee powder and 1 cup of tea powder into the machine then blush with hot water.
Then back to TDR, captain teach how to open the lobby bar locker which put the glasses and wine and beer.
Open the graft beer gas.
Then open the light for lobby bar and measure the coffee machine in lobby bar are on.
Print out the list fruit basket and long staying guest and photocopy chocolate list to use.
When buffet breakfast start, welcome guests and record the room number from the guests.
Take guests to the seat.
Key in the chargeable guests and make payment.
When the breakfast buffet close, I close the breakfast session cashier.
Clean and wipe the table and made the table setting.
When the lunch buffet start, I key in the order to the guest.
Take order and serve the drinks and food to the guests.
Hand over the room service detail information to the collegue.

]]> 2023-06-05 09:08:11 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2614583416 Intern Day 63 (5 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2614596045 Starting with clean the table and made table setting.

Top up the milk and juice.
Close the chargeable bill.
After closing buffet, I set up the buffet tong for every dishes for lunch buffet.
During lunch buffet, I take order from the guest, and serve the food for the guests.
Clear the plates from the guests.
Close the bill and made payment to the guests.
Pick up phone call and made reservation.

]]> 2023-06-05 09:22:58 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2614596045 Intern Day 64 ( 7 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2617028329 Starting with clean the table and made table setting.

Top up the milk and juice.
Close the chargeable bill.
After closing buffet, I set up the buffet tong for every dishes for lunch buffet.
During lunch buffet, I take order from the guest, and serve the food for the guests.
Clear the plates from the guests.
Close the bill and made payment to the guests.
Take the drinks from lobby bar and record on the entry book.
Close the buffet.

]]> 2023-06-07 11:25:54 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2617028329 Intern Day 65 (8 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2618190247 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Close the chargeable bill.
During lunch buffet, I take order from the guest, and serve the food for the guests.
Clear the plates from the guests.
Close the bill and made payment to the guests.
Shredding the paper.
Top up sugar bowl.

]]> 2023-06-08 10:57:45 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2618190247 Intern Day 66 (9 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2619196216 Be a hostess one day:

Welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Check the email and key in the reservation.
When the breakfast buffet close, I calculate the total cover and total room today.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Check again the email and key in the reservation.
Find the food tag for the breakfast tomorrow.
In addition, I make payment and take order from the guests.
After buffet closing, I close the cahier for lunch session.

]]> 2023-06-09 09:31:47 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2619196216 Intern Day 67 (10 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2619796931 Be a hostess one day:

Welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Check the email and key in the reservation.
Pick up the call.
When the breakfast buffet close, I calculate the total cover and total room today.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Check again the email and key in the reservation.
Find the food tag for the breakfast tomorrow.
In addition, I make payment and take order from the guests.
Serve the food and drinks to the guests.
After buffet closing, I close the cahier for lunch session.

]]> 2023-06-10 10:12:08 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2619796931 Intern Day 68 (11 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2620127548 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Close the chargeable bill.
After breakfast buffet, I close the cashier.
During lunch buffet, I take order from the guest, and serve the food for the guests.
Clear the plates from the guests.
Close the bill and made payment to the guests.
Made the reservation by phone call.
Clean the table and made the table setting back.

]]> 2023-06-11 09:19:02 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2620127548 Intern Day 69 (12 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2620954400 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Go Libai restaurant for helping hostess to bringing guests to the seats.
After back to TDR, clear the plates from the guests.
Lastly, close the buffet by wipe the buffet table.

]]> 2023-06-12 09:16:31 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2620954400 Intern Day 70 (13 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622249532 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo. Then be a hostess one day:

Prepare the list for fruit basket and long staying guests name list in room dining.
Welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Check the email and key in the reservation.
Pick up the call.
When the breakfast buffet close, I calculate the total cover and total room today.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Check again the email and key in the reservation.
Lastly, clear the empty plate from the guests.

]]> 2023-06-13 12:32:10 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622249532 Intern Day 71 (14 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622253303 Clear the public holiday leave and prepare the final report.]]> 2023-06-13 12:37:21 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622253303 Intern Day 72 (15 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622253780 Clear the public holiday leave and prepare the final report.]]> 2023-06-13 12:37:59 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2622253780 Intern Day 73 (17 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2625927065 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
At 8 am, go B3 to clean the staff canteen.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Take the order for a la carte.
When the breakfast buffet close, I do the closing cashier and key in to the laptop.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Lastly, charge the seminar group lunch buffet and clear the empty plate from the guests.

]]> 2023-06-17 07:55:20 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2625927065 Intern Day 74（18 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626266103 Starting with print out the fruit basket list in room dining.

Calculate the cash $800 at cashier.
Clean the table and made table setting.
Top up the juice.
Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Due to the Father’s Day, the payment which had be done at ODDLE (a platform reservation) need to open the bill so that I open and close the bill.
For the guests haven’t made payment just key in normally and then let guests make payment.
Made the last call to the guests.
Lastly, before go back I send the room service.

]]> 2023-06-18 10:57:44 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626266103 Intern Day 75 (19 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626266189 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
Go lobby bar open the light.
Check the buffet tong at every breakfast buffet.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Go to send the fruit amenities to VIP guests.
Then do the room service order.
After buffet breakfast close, wipe and clean the table.
When the lunch buffet start, I key in the table which having buffet and also take order from the guests whose having a la carte.
Lastly, charge the seminar group lunch buffet and clear the empty plate from the guests.

]]> 2023-06-18 10:58:10 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626266189 Intern Day 76 (20 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626982755 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Follow the captain to learn send the hot water and cup to the EXCOM meeting room.
Go to send the room service.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Go to EXCOM meeting room again to clear the cup and the pot.
After back to TDR, clear the plates from the guests.
Lastly, the buffet close I close the cashier and make sure the cash pass over is $800.

]]> 2023-06-19 09:14:00 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2626982755 Intern Day 77 (21 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2628062196 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Go to B3 staff canteen do the clearing.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Clear the plates from the guests.
Go every level to do the room service tray clearing.
Lastly, the buffet close I close the cashier and make sure the cash pass over is $800.

]]> 2023-06-20 10:39:09 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2628062196 Intern Day 78 (23 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2630937234 Be a hostess one day:

Welcome guests and record the room number from the guests.
Take guests to the seat.
Find the food tag for lunch buffet.
Folded the napkin.
Check the email and key in the reservation.
Pick up the call.
When the breakfast buffet close, I calculate the total cover and total room today and close the cashier.
When the lunch buffet start, I bring the guests in to the table that had been reserved.
Find the food tag for the breakfast tomorrow.
In addition, I make payment to the guests.
Clear the empty plate from the guests.
After buffet closing, I close the cahier for lunch session and calculate the cash $800 to hand over.

]]> 2023-06-23 10:04:26 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2630937234 Intern Day 79 (24 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631396052 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
Go lobby bar open the light.
Check the buffet tong at every breakfast buffet.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Then do the room service order.
After buffet breakfast close, wipe and clean the table.
When the lunch buffet start, I key in the table which having buffet.
Charge the seminar group lunch buffet and clear the empty plate from the guests.
Lastly, I close the cashier lunch session and key in to the laptop.

]]> 2023-06-24 09:27:16 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631396052 Intern Day 80 (25 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631396692 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
Check the buffet tong at every breakfast buffet.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Go B3 canteen to make the clearing.
After buffet breakfast close, close the breakfast cashier.
Then do the room service order.
When the lunch buffet start, I key in the table which having buffet.
Take the order from a la care guests and go lobby bar take the drinks to serve.
Make payment to the guests.
Clear the empty plate from the guests.
Lastly, I close the cashier lunch session and key in to the laptop.

]]> 2023-06-24 09:30:19 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631396692 Intern Day 81 (26 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631661806 Starting with clean the table and made table setting.

Top up the milk and juice.
Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
Close the breakfast session in the room service.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Take the drinks from the lobby bar and record in the entry book.
Clear the plates from the guests.
Do the room service.
Lastly, the buffet close I close the cashier and make sure the cash pass over is $800.

]]> 2023-06-25 08:38:01 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2631661806 Intern Day 82 (27 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2632387460 Starting with clean the table and made table setting and be a hostess one day:

Welcome the guests and bring them to the seat.
Find the food tag for the lunch buffet.
Check the email and recorded the reservation at the excel.
Open and close the chargeable bill.
Calculate the total room and total cover.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
Do the room service.
During lunch buffet, welcome the guests and bring the guests to the seat.
I take order from the guest, and serve the food and drinks for the guests.
Take the drinks from the lobby bar and record in the entry book.
Clear the plates from the guests.
Find the buffet food tag breakfast tomorrow.
Lastly, the buffet close I close the cashier and make sure the cash pass over is $800.

]]> 2023-06-26 09:15:31 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2632387460 Intern Day 83 (28 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2633418086 Starting with clean the table and made table setting:

Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Calculate the total room and total cover.
Take order from having a la carte guests and prepare the setting and serve them.
Closing the breakfast session cashier.
Wipe and clean the table and made table setting.
Do the room service.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Take the drinks from the lobby bar and record in the entry book.
Clear the plates from the guests.
Make payment to the guests.
Lastly, I close buffet close by collecting the buffet tong and wash the coffee machine and wash the milk jug.

]]> 2023-06-27 11:39:30 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2633418086 Intern Day 84 (30 June 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2634311315 Starting with clean the table and made table setting and be a hostess one day:

Welcome the guests and bring them to the seat.
Find the food tag for the lunch buffet.
Check the email and recorded the reservation at the excel.
Open and close the chargeable bill.
Calculate the total room and total cover.
Wipe and clean the table and made table setting.
Do the buffet line setting such as put the all buffet tong and top up the cutleries and put the food tag.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Clear the plates from the guests.
Lastly, the buffet close I close the cashier and make sure the cash pass over is $800.

]]> 2023-06-28 12:00:27 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2634311315 Intern Day 85 (1 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2635889663 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
Check the buffet tong at every breakfast buffet.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Go B3 canteen to make the clearing.
Then do the room service order.
When the lunch buffet start, I key in the table which having buffet.
Take the order from a la care guests and go lobby bar take the drinks to serve.
Make payment to the guests.
Clear the empty plate from the guests.

]]> 2023-06-30 10:38:41 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2635889663 Intern Day 86 (2 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2636236084 Starting with clean the table and made table setting :

Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Take the order from a la carte guests and serve.
Close the buffet session cashier.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Do the room service.
Clear the plates from the guests.

]]> 2023-07-01 05:53:31 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2636236084 Intern Day 87 (3 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2636531056 Starting with clean the table and made table setting and be hostess one day:

Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Calculate the total cover and total room.
Prepare food tag for lunch.
Check the email and key in the reservation.
Set up buffet tong for all lunch buffet dishes.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Clear the plates from the guests.
Lastly,I close the lunch session cahsier and measure hand over cash $800.

]]> 2023-07-02 11:39:03 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2636531056 Intern Day 88 (4 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2637546915 Starting with clean the buffet table and set up for breakfast buffet tomorrow:

Clean to coffee machine, wipe all the buffet table and table which put the all plates and bowl under the buffet table
Key in the take out cake and made payment to the guests.
After 6pm do the closing cahier for snack section with same method.
Go lobby bar for helping to serve the food and drink and key in the order.
When dinner starting, welcome the guests and take order from them.
Serve the drinks which take from lobby bar and recorded at entry book and food to the guests.
Make payment to the guests.
Do the closing cashier by starting check the credit card machine and check all the credit card receipt are correct.
Then as usual to do the closing buffet before every section, after that need to go sales analysis to record the Henry Lobster Tracking today to check the menu order today.
Key in the revenue at laptop and also need to sum up all revenue and key in at Excel.
Then post the sales today at the WhatsApp group to inform every staff.
Go to FO to put the all sales and cash to the locker.
Lastly, print the food tag for the tomorrow additional counter breakfast buffet.

]]> 2023-07-04 02:09:07 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2637546915 Intern Day 89 (6 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2639539169 Start 5 am shift by go Level B3 canteen to prepare the bread and coffee and tea as well as Milo.

Prepare the list for fruit basket and long staying guests name list in room dining.
Calculate the cash $800 at the cashier.
Check the buffet tong at every breakfast buffet.
Clean and wipe the table and made table setting.
Key in the chargeable bill and close it.
Go B3 canteen to make the clearing.
Then do the room service order.
When the lunch buffet start, I key in the table which having buffet.
Take the order from a la care guests and serve.

]]> 2023-07-06 09:13:43 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2639539169 Intern Day 90 (7 July 2023) yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2639541002 Starting with clean the table and made table setting:

Welcome the guests and bring them to the seat.
Open and close the chargeable bill.
Send the room service.
During lunch buffet, I take order from the guest, and serve the food and drinks for the guests.
Check the email and key in the reservation.
Call the guests to confirm the reservation.
Pick up the phone call and answer the question from guests.
Clear the plates from the guests.
Lastly, I collect the food tag and wipe the buffet table.

]]> 2023-07-06 09:17:11 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2639541002 Borang B yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2641080465 2023-07-09 12:29:21 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2641080465 Video Presentation yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2643391360 https://youtu.be/ZNLTzkWdHjo]]> 2023-07-12 07:18:49 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2643391360 Final Report yilingh19a0865 https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2643446711 2023-07-12 08:44:53 UTC https://padlet.com/yilingh19a0865/qggxah1sg7n1kync/wish/2643446711