DIGITAL BUSINESS COMMUNICATION(OPEN ENDED QUESTIONS) by nurin athifah

QUESTION 1

nurinathifahanin — 2025-05-18 12:45:10 UTC

What are the primary tensions between personalization and privacy in digital commerce, and how can pragmatic language use help resolve them?

QUESTION 2

nurinathifahanin — 2025-05-19 06:03:51 UTC

Why is it important for business to consider pragmatic use of emojis in professional communication

QUESTION 3

2025-05-19 06:05:17 UTC

What is one difference between face-to-face and screen-mediated communication?

Question 3 Group 2

2025-05-19 07:31:12 UTC

the presence of nonverbal cues

Group 1

2025-05-19 07:32:36 UTC

Question 1

The trade-off between delivering tailored experiences using customer data and protecting that data from misuse or breaches.

Pragmatic language can help by framing data requests transparently, using clear, trust-building communication that emphasizes user control and benefits without feeling intrusive.

Group 2 (Question 2)

2025-05-19 07:33:06 UTC

Using emojis the right way helps people understand each other better, feel more connected, and keeps communication friendly but still professional.

Group 1 (Question 2)

2025-05-19 07:34:18 UTC

Emojis can help to:

-Convey tone and emotion

-Create sense of friendliness

-Capture attention

Question 1 - Group 2

2025-05-19 07:35:26 UTC

Primary Tensions:

Personalization relies on gathering detailed user data—browsing behavior, purchase history, preferences. However, privacy concerns demand explicit, informed consent and minimal data usage.

How pragmatic language resolve:

Balancing personalization and privacy in digital commerce isn't just a technical or legal challenge—it’s a communicative one. Pragmatic, user-centered language helps businesses honor privacy while still offering meaningful personalization, building trust without sacrificing engagement.

Question 3 (Group 1)

2025-05-19 07:36:25 UTC

the presence of nonverbal cues. such as someone's facial expressions which is during f2f, we can see someone smile when they say "That's great!", meanwhile during screen mediated, we can only get the words "That's great!" without a smile or tone of voice so it could be read as sarcastic.