N.com Nesting 2.0 by STHEFANY OSORIO RAMIREZ https://padlet.com/u20152141555/qdpxs12aj3g4 en-us 2020-02-29 05:31:27 UTC 2021-11-30 13:51:53 UTC hello@padlet.com https://padlet.net/icons/png/1f604.png I dont remember very well how nordstrom notes work https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918004385 2021-11-29 14:18:58 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918004385 andersonrendonu https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918004978 - time frame para un refund
- time frame para dar respuesta
  cuando una transaccion sale 
  cancelada por fraud
- parametros a la hora de tomar 
  la decision para una NPR.]]> 2021-11-29 14:19:12 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918004978 Time frame para compras en Canadá https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918006604 Check the time frame in the previous topics.]]> 2021-11-29 14:19:44 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918006604 What is the meaning of GC? u20152141555 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918008671 Gift Card]]> 2021-11-29 14:20:24 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918008671 Como se debe proceder cuando al costumer se le fue cancelada una orden por fraude? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918009060 To transfer the case to CFS, they will contact the customer in the next 24 hours.]]> 2021-11-29 14:20:33 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918009060 time frame para refounds canada https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918012115 - para los remote places en canada solo se paga ese o toca pagar el remote place + envio 

]]> 2021-11-29 14:21:34 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918012115 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918014184 Para realizar un NPR LOST se deben calcular 9 días, la cuenta de estos 9 días es desde qué momento? Y en qué estado debe mostrarse la orden ?]]> 2021-11-29 14:22:15 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918014184 canada tiene national carriers? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918015330 2021-11-29 14:22:40 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918015330 ¿En casos de compras con GC O NN, algunos customers llaman y dicen que no se pueden usar o reembolso? xicewest https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918015934 To check in PBC what is the status of the NN or GC and based on that you can continue with the process. ]]> 2021-11-29 14:22:53 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918015934 Qué hacemos cuando no tenemos info para una orden , es una persona que no sabe manejar tecnología y no esta registrada https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918016216 2021-11-29 14:22:58 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918016216 NPR: https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918017192 NPR to drop shipper
Lost return delivered to FC 
NPR lost return 
Vendors / No vendors. ]]> 2021-11-29 14:23:19 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918017192 Which are the differences between national competitor and other website for price match ? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918017803 2021-11-29 14:23:30 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918017803 No entiendo nada sobre los drop shippers https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918018498 2021-11-29 14:23:44 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918018498 Que hacer cuando el cx no se acuerda del traking number del return? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918023599 2021-11-29 14:25:25 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918023599 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918025237 Cómo se procede cuando un cx quiere devolver un artículo en la tienda pero en el sistema de la tienda el artículo fue cancelado y aparece no enviado ? ]]> 2021-11-29 14:25:58 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918025237 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918025772 NPR drop shipper, I don't know when we should do it and also stuck order, I don't understand the form very well.]]> 2021-11-29 14:26:08 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918025772 what if the cx wants their products instead of a refund? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918026859 Unfortunately, we are not able to send the items again but to process a refund and then try to buy again (new order). ]]> 2021-11-29 14:26:29 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918026859 Question https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918028395 - How we handle an order canceled for fraud?
To transfer the case to CFS, they will contact the customer in the next 24 hours. 
- How works NOM and why we don't have access to it? 
Resolved in class.
- All the times frame for the process.
]]> 2021-11-29 14:27:00 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918028395 Gift cards, in general natasanchez0219 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918037663 2021-11-29 14:30:05 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918037663 How to do a follow up of a chat¨? and when to do a follow up https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918073615 You should copy the reference number, terminate the chat and look for the reference number in the quick search option in ORN, and set up a FU to Robert Minnitti. 
The scenarios to set up a FU are:
-CTS form.
-FLS Returns Research.
-Request a PA (and the order is not yet shipped out).
-Wrong email address on order.

]]> 2021-11-29 14:42:33 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918073615 what is a stuck order? https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918201413 Already resolved in class.]]> 2021-11-29 15:27:24 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918201413 Time frames u20152141555 https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918221527 Return: 10 to 14 bds. 
Refund: 5 to 7 bds if they do online banking or 2 billing cycles if they do paper statements. 
NPR: 3 bds.
NPR Denied: 3bds. 
GC request: 24 to 72 bds. 
CTS form: 3 to 5 bds. 
Standard shipping service: 5 to 8 bds. 
CFS transfer: Up to 24 hrs. 
AE: 30 days to return the original merchandise. 
Canadian Orders: Standard Shipping Service 3 to 7 bds to address, to store 7 to 10 bds. / Expidete Shipping 2bd for $20 CAD
Expidete shipping 1bd for $28 CAD. 
Shipper mod request will delay the pckg up to 5 bds. The request will take 24 to 72 hours, we should advise our customers to check the tracking information to see the updates. 
Drop ship modification request: 24 to 48 hours.

]]> 2021-11-29 15:33:58 UTC https://padlet.com/u20152141555/qdpxs12aj3g4/wish/1918221527